Capital One

  www.capitalone.com
  www.capitalone.com

Capital One Reviews in New Orleans, LA

1,645 Reviews
3.5
1,645 Reviews
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Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
854 Ratings

Review Highlights

Pros
  • Flexible work timings at Capital One helps to maintain work life balance (in 255 reviews)

  • Work-from-home policy is dependent on team individually, but is generally flexible (in 70 reviews)


Cons
  • Work-life balance sucked tremendously because the questionable shifts they have you work (in 60 reviews)

  • Performance management process does not encourage associate alignment to corporate goals (in 66 reviews)

More Highlights

9 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Relationship Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker in New Orleans, LA
    Current Employee - Personal Banker in New Orleans, LA

    I have been working at Capital One full-time (more than 3 years)

    Pros

    Great Benefits, Tons of education and training

    Cons

    Low Salary for all the hats and daily changes

    Advice to ManagementAdvice

    Stick to something to see it through....appreciate your employees and less care of the NUMBERS and REPORTS...we are people...without us, your day to day won't run....

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Very erratic corporation. Too many reorgs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Back Office in New Orleans, LA
    Current Employee - Back Office in New Orleans, LA

    I have been working at Capital One part-time (more than an year)

    Pros

    Size is big. Uniformity across the footprint. Technologically advanced.

    Cons

    Too much bureaucracy. High-sounding nonsense. Those who can BS, make it big. The quite ones, not a chance! Very little diversity beyond mid-level management. Jargonism rules. No career pathing. One has to blow one's own horn. One comes across people of color often complaining that they are kept behind since those at the helm would not work for their advancement and not allow them to move forward. The management often boosts about diversity - yes, there's plenty to be found at the lower level but not much when it comes to management.

    Advice to ManagementAdvice

    Stop BS-ing. Work for better benefits. Make selection process fair and just. Given accented and colored folks a chance to thrive. Don't have to run a million projects at one and the same time. Take it easy on over-engineering.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Company on downward Spiral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in New Orleans, LA
    Former Employee - Supervisor in New Orleans, LA

    I worked at Capital One full-time (more than 5 years)

    Pros

    Vacation time great and benefits not bad

    Cons

    Management, sales goals are unrealistic and customers are only a number. High goals are set when their is no difference to the competition. The customers are not valued and they only want the business, they do not care about really helping the customer by consulting with them to assess what financial products will help them verses hurt them.

    Advice to ManagementAdvice

    Put better people in management and value your longtime workers. Inquire as to why your turnover is getting higher and talk to your current employees about the abuse they receive from their management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Overall positive but kind of confining

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Banker in New Orleans, LA
    Current Employee - Relationship Banker in New Orleans, LA

    I have been working at Capital One full-time (more than an year)

    Pros

    The door is wide open for women at Capital One. The hours are great. During the week the branch closes at 4pm, so a late night is 5pm and you can't take the work home with you. Also no uniforms.

    Cons

    The technology is fairly old and not very well streamlined, there's a different system for everything. Very few spanish/english bilinguals, it's not a priority. The branches are understaffed so time off for sickness and emergencies is tough. Incentives are not generous.

    Advice to ManagementAdvice

    Take a look around a Chase branch- everything is in Spanish and English. This should be a top priority in hiring.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    All about business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in New Orleans, LA
    Current Employee - Teller in New Orleans, LA

    I have been working at Capital One part-time (less than an year)

    Pros

    Compared to some other banks, the pay is good because some other banks don't pay you a monthly incentive for sales goals (i.e. Regions). But Capital One is much quicker to fire it's employees over the simplest thing.

    Cons

    Management is given too much power. There aren't rules that apply across the board. Managers are given a lot of discretion, so different branches do different things. You can easily lose your job over one simple, honest mistake. They only care about you harrassing and kissing up to the customers to meet your sales goals which ranges from a $35-$120 monthly incentive that is taxed. All the stalking and butt kissing you have to do to reach the goals is not worth it. They treat you like a number or product, not a person/employee. Basically, go to work, do your job, and be sure to dot all i's and cross all t's. And try not to NEVER be late or miss more than 4 days of work for being sick (a year) because they will fire you!!

    Advice to ManagementAdvice

    Try complimenting your employees for what they do right instead of always focusing on what they can do better.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Vice President and Operations Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New Orleans, LA
    Former Employee - Anonymous Employee in New Orleans, LA

    I worked at Capital One full-time (more than 10 years)

    Pros

    Good Salary, Well know company, good work life environment.

    Cons

    Big company and to many levels of management.

    Advice to ManagementAdvice

    Keep all employees informed at all time

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Terrible Leaders - Good Pay - Good balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Enhanced Due Diligence Analyst in New Orleans, LA
    Former Employee - Senior Enhanced Due Diligence Analyst in New Orleans, LA

    I worked at Capital One

    Pros

    The particular department in which I worked had a somewhat lax atmosphere. The company is progressive and I believe compensates employees fairly.

    Cons

    The management within my department was horrible. Out of the three upper-level managers that I had two didn't care at all about their reports. There is no recognition for doing good work and very little opportunity for advancement. Managers frequently completed all of the interesting projects by themselves leaving only the most mundane mindless work for the team to complete. After bringing this up to our senior leader for 2 years, nothing was ever done. Very selfish management. If you are smart and want to be successful, do not work here. Your intelligence will not be used and will be overlooked.

    Advice to ManagementAdvice

    Try learning the basics of people management. Learn to trust your employees abilities. If you don't trust your employees to get the job done and do the work for them, they will feel disempowered, unmotivated, and will look to leave. It is simple: Learn to value people and don't be so selfish and arrogant.

    Doesn't Recommend
    Approves of CEO
  9.  

    Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Teller in New Orleans, LA
    Current Employee - Teller in New Orleans, LA

    I have been working at Capital One

    Pros

    Friendly, customers, nice, environment new to banking

    Cons

    lack of promotion, salary for employees

    Advice to ManagementAdvice

    more promotions to employees

    Recommends
    Approves of CEO
  10.  

    You could probably do better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Analyst in New Orleans, LA
    Current Employee - Analyst in New Orleans, LA

    I have been working at Capital One

    Pros

    Great Benefits and decent pay

    Cons

    Probably not the best company morally speaking...I had issues with the way the credit card side of the business is run.

    Advice to ManagementAdvice

    Clean up the corporate image in the public...Less junk mail, more responsible lending practices.

    Doesn't Recommend
    No opinion of CEO

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