Capital One Reviews

Updated June 29, 2015
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4.5
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Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
4 Ratings

Pros
  • Great work-life balance: You can find your level of commitment with respect to balancing career growth with personal interests (in 255 reviews)

  • Some teams allow you to work from home a few days a week (in 70 reviews)

Cons
  • There is no work/life balance in some areas (in 60 reviews)

  • Performance management process does not encourage associate alignment to corporate goals (in 66 reviews)

More Pros and Cons

11 Employee Reviews

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  1. 3 Month Internship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Co-ordinaror in Nottingham, England (UK)
    Former Employee - Marketing Co-ordinaror in Nottingham, England (UK)
    Recommends

    Pros

    Great working environment, everyone is super friendly and supportive. Really care about your development and making the most of your time there.

    Cons

    No cons, it was really great and fulfilling.


  2. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Nottingham, England (UK)
    Former Employee - Operations in Nottingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great working space, great benefits, great salary.

    Cons

    one upmanship is encouraged, unfortunately.

    Advice to Management

    discourage one upmanship.


  3. The "Best Place To Work" in the UK

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Service Manager in Nottingham, England (UK)
    Current Employee - Technical Service Manager in Nottingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Fantastic culture, top quality people, great working environment. You will trusted to deliver your tasks without being micro-managed and well rewarded for your efforts.

    Cons

    Sometimes the environment can be quite high pressure. We are all expected work hard, but work-life balance is considered as very important so this should not continue for a long period of time.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (6)

    The worst ever performance review system and a massive amount of politics.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Architect in Nottingham, England (UK)
    Former Employee - Solutions Architect in Nottingham, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    Modern facilities, clean and well kept.

    Cons

    Nearly everything after the initial 3 month period

    Advice to Management

    I think the management should do away with the cross calibration performance review system. The employee is not allowed to represent their own performance in this system, so if their manager is weak at articulating what they have done they will ultimately suffer. Apart from this the performance review culture in fact encourages employees to come up with non-sense idea’s which waste money such as decorating rooms as jungles and ski resorts. So in affect what you have is a culture of bad ideas being rewarded, you can easily see this by the lack of technological competition offered on the capital one website as compared to their competitors. On the whole a lot of good ideas which could potentially benefit the business are shelved because of the risk averse culture which totally goes against the "dare to be the best" internal slogan. There seems to be a really unhealthy focus on doing things that aren't actually related to your role. This goes under the pretence that employees have to go the extra mile outside of their role even if that extra mile has nothing to do with benefiting the business itself, which in itself is bizarre. The vast majority of the management have held high roles for a number of years whilst the many at low levels are ushered along with concepts that waste their time and do not help them in their day to day work. You will find a lot of employees who have stayed with Capital One since leaving university and the ones that come from other businesses and try and share their concepts and ideas are usually frowned upon for not doing things in the “Capital One Way”. There is a lot of talk of work life balance but I didn't experience a fair balance the work life balance seems to be for the folks that have worked at Capital One for years and have managed to get flexi weeks. Everyone else has to put up and shut up. Overall I think the general feeling in the place is that this was a once great company to work for when first setup in the UK but things have changed.


  6. 10 Year Business Analysis

    Current Employee - Anonymous Employee in Nottingham, England (UK)
    Current Employee - Anonymous Employee in Nottingham, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 10 years)

    Pros

    Best Place to work in the UK award 2013, its all about the people, great flexibility

    Cons

    Democratic decision making process makes it a very slow place to make things happen - and any of 20 people can make getting something done difficult


  7. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Nottingham, England (UK)
    Current Employee - Business Analyst in Nottingham, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Good culture, nice and helpful people

    Cons

    Too rigid sometimes. Not doing well in the UK.


  8. Fun, lively working atmosphere with varied job roles

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Nottingham, England (UK)
    Current Employee - Business Analyst in Nottingham, England (UK)
    Recommends

    Pros

    Great people to work with, all intelligent and deserve to be there. Shorter working hours compared to most jobs Job roles vary from borderline pure marketing to statistical quant type job. Relaxed working atmosphere in open plan office. Often social events and 'fun days'. Sometimes large project work, other times quick business cases. Promotions done merit based Good pay for location

    Cons

    Very little work interaction with people in associate level job. May only have 1 or 2 meetings a week and they mainly will be with direct manager. Feel like sometimes you can't have as large an impact as you might want until you get to manager level (2 promotions up)

    Advice to Management

    Great environment, great people, interesting job.


  9. Helpful (3)

    Once great now grim

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Architect in Nottingham, England (UK)
    Former Employee - Technical Architect in Nottingham, England (UK)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    from what I know know of the company there do not appear to any left. pay & training opportunities

    Cons

    company only interested in profits and share price pay lip service to Associates and their welfare performance management actually produces the opposite effect

    Advice to Management

    outsourcing and Far East call centres may appear profitable but in the long term they are killing a once great company


  10. Great company, but can become a bit suffocating. And a young company.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Nottingham, England (UK)
    Former Employee - Project Manager in Nottingham, England (UK)
    Recommends
    Approves of CEO

    Pros

    A lot of oppotunities and a young feeling company. I got to work in France, USA and Madrid in my role. Some peopel there are very good and there is a collective energy in the office which makes working there a pleasure. There is a lot of fun in the office with a fun budget where every quarter you get a day out paid for by the company (bowling / meal / day out doing something etc)

    Cons

    Obsessed by soft skills, sometimes forgetting about the core work itelsf. Also some management were promoted, put in management of people positions who were very poor people skills.

    Advice to Management

    Need to be less focused on peoples soft skills - giving feedback etc and more focused on the actual job


  11. its cool for a while but step back and think it it right for ME

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Nottingham, England (UK)
    Current Employee - Business Analyst in Nottingham, England (UK)
    Recommends
    No opinion of CEO

    Pros

    the people, they really are a special group and put together they create something special, work becomes fun in both an intellectually stimulating way and also in a way where its ok to have a bit of banter with a few friends

    Cons

    if you dont fit the image they have of what you need to be they will keep you hanging, they are a bit closed minded as to what a successful person should be and have definately swung too far one way, it will all balance out though

    Advice to Management

    more all rounders in the company would help you to see beyond just numbers and statistics



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