Capital One

  www.capitalone.com
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Capital One Reviews

Updated August 17, 2014
Updated August 17, 2014
1,458 Reviews

3.4
1,458 Reviews
Rating Trends

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Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
728 Ratings

Review Highlights

Pros
  • Flexible work timings at Capital One helps to maintain work life balance (in 216 reviews)

  • Work-from-home policy is dependent on team individually, but is generally flexible (in 63 reviews)


Cons
  • Work-life balance sucked tremendously because the questionable shifts they have you work (in 55 reviews)

  • Performance management process does not encourage associate alignment to corporate goals (in 59 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Greta Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Tampa, FL
    Current Employee - Sales Associate in Tampa, FL

    Pros

    This company has great employee benefits. If you need a job that cares about you this is the one to be at.

    Cons

    No CONS great family culture. Management is really intune with their agents. They promote moral on the floor

    Advice to ManagementAdvice

    Great culture and flexible

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Process Manager  in  Plano, TX
    Current Employee - Process Manager in Plano, TX

    Pros

    Company values are excellent. They believe in helping the community, treating employees with respect and investing to make the customer experience the best. Never been at a company like this one before - amazing place to be.

    Cons

    Promotions are few and far between - company is good at targeting talent for advancement but lousy at enabling the rest of the resources who weren't selected.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    The benefits and perks are pretty good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller I  in  Jamaica, NY
    Current Employee - Teller I in Jamaica, NY

    Pros

    The Benefits, and perks. Opportunities for growth often available.

    Cons

    Management is a challenge, poor HR. Can be stressful at times.

    Advice to ManagementAdvice

    Pay, benefits, and opportunities for growth are all GREAT at Capital One. My only issue is Employee relations. Calling HR on a customer service hotline should be last resort if an issue is urgent, not the primary option. At my branch, managers can be antagonistic and unfair sometimes, and everyone is scared of being fired or blacksheeped (which my management does) at the branch if they call HR. So employees either just endure or quit. There should be a floating HR representative, just like an MBB (multi-branch banker) that discusses HR issues within the branch with all employees that he/she floats to. That may help.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bank Teller  in  Bay Shore, NY
    Current Employee - Bank Teller in Bay Shore, NY

    Pros

    Fantastic company to work for, benefits are great only bank in my area that matches up to 7% 401k. if you work hard you get promoted from with in right away, i started as a part time teller and with in 2 months got promoted to full time, 6 months later and im currently up for another promotion to be a banker.

    Cons

    everything so far is fantastic

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Amazing Company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    family environment, culture, fun outings

    Cons

    pay, hours, managment, advancement, training

  7.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager  in  Richmond, VA
    Current Employee - IT Manager in Richmond, VA

    Pros

    Work/life balance, great pay, good culture

    Cons

    There can be times when you have to work weekends

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    So far so good; Fraud Intake Coordinator job review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fraud Intake Coordinator  in  Tampa, FL
    Current Employee - Fraud Intake Coordinator in Tampa, FL

    Pros

    I just finished classroom training so my review will be based on that and updated later on. Classroom training is eight hours a day for four weeks long. It is A LOT of information, but the trainer is really good at her job.Also, being in the classroom with people who had experience and with people who didn't made it easier to learn things. There's a lot of managers, and each one came in multiple times throughout training to meet us. So far, management looks laid back and personable.

    BENEFITS BROKEN DOWN:
    All benefits including 401k matching,health,dental,vision,education assistance,adoption assistance, start on DAY ONE!
    The benefits cant be matched elsewhere. Yes, hourly isn't anything to write home about, but you're offered a "differential" to work a later shift of about 10%, over time is given if wanted and theres monthly bonuses that add up to $1250 that agents can get. From what I have heard from current agents, they aren't too hard to get.
    Health care: This is the best health care I have seen for hourly employees. Again, it starts on day one, and their most expensive plan for one person is about $30/month, which includes no copay and free walk-in clinic visits. Add dental and vision on for about 2 extra a month.
    I didn't get insurance, but purchased life insurance. My $138,000 policy is about 3 dollars a month.
    Education assistance is $5500 for Bachelors and Masters degrees

    Capital One as a company is really cool. They pride themselves on having personal relationships with their customers.

    Cons

    It seems to be very difficult to get promoted

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    My experience with Capital One has been extremely positive. I am moving and wish I could take my job with me!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Project Manager  in  Richmond, VA
    Current Employee - Principal Project Manager in Richmond, VA

    Pros

    The best reasons to work at Capital One are work/life balance, and recognition for hard work.

    Cons

    There are so many people, and the management tends to chase the next 'shiny object'. You can easily get lost in the shuffle if you do not shine on a regular basis.

    Advice to ManagementAdvice

    Stay grounded and aware of your people. Don't let them get lost in the shuffle.

    Recommends
    Approves of CEO
  10.  

    I really like the way they use analytical thinking to solve problems in the credit card industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst  in  McLean, VA
    Former Employee - Business Analyst in McLean, VA

    Pros

    There is a great work-life balance

    Cons

    The systems are out of date

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Experience totally depends on branch manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bank Teller  in  Houston, TX
    Former Employee - Bank Teller in Houston, TX

    Pros

    With hard work, you can grow your career pretty quickly. It seems as if the company really takes their time to make sure that the right employees are hired and get along great with coworkers. Great benefits as well

    Cons

    Some managers can set you up for failure in regards to sales. The branch is 100 percent dedicated to sales, and some of the goals are completely unrealistic.

    Recommends
    Positive Outlook
    Approves of CEO

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