Capital One Reviews

Updated August 27, 2014
Updated August 27, 2014
1,466 Reviews

3.4
1,466 Reviews
Rating Trends

Recommend to a friend
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Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
734 Ratings

Review Highlights

Pros
  • Flexible work timings at Capital One helps to maintain work life balance (in 216 reviews)

  • Work-from-home policy is dependent on team individually, but is generally flexible (in 63 reviews)


Cons
  • Work-life balance sucked tremendously because the questionable shifts they have you work (in 55 reviews)

  • Performance management process does not encourage associate alignment to corporate goals (in 59 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great places to work in the new America

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Legal Research  in  New Rochelle, NY
    Current Employee - Legal Research in New Rochelle, NY

    I have been working at Capital One as an intern for more than a year

    Pros

    One of bright thing about working for a new economy company is that it is not tide to the old institutional role of corporate America the work force if full of young bright people of all nationality. I think this is a plus for company for the company will never run out creative way of producing revenue.

    Cons

    On the flip-side it is very hard to get a position with the company

    Advice to ManagementAdvice

    Keep up the good work

  2.  

    good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President of Retail  in  Houston, TX
    Former Employee - Vice President of Retail in Houston, TX

    I worked at Capital One full-time for more than 5 years

    Pros

    good benefits from the company

    Cons

    work life balance could be better

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great culture with wonderful development opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  McLean, VA
    Current Employee - Business Analyst in McLean, VA

    I have been working at Capital One full-time for more than a year

    Pros

    They really invest in their employees's development, with extensive training classes, exposure to higher level management, and a focus on employees growth.

    Cons

    Many teams require extensive travel between McLean and Richmond. Offers great starting salaries but often does not provide sufficient bonuses and/or raises.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Positive experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One full-time

    Pros

    Culture, people and core values

    Cons

    Lot of work and difficult to manage the expectations.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Good opportunity! Overall, enjoyed my time working there!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Teller Manager
    Former Employee - Lead Teller Manager

    I worked at Capital One full-time for more than 5 years

    Pros

    Good benefits and perks for those that meet individual and branch goal. They give you the tools to succeed as long as you put in the time and effort. Hours of operation is in par with the industry and travel time between home and branch is pretty reasonable.

    Cons

    I believe that Capital One overall is behind in the technology field and needs to focus on catching up to the rest in the market. It would also be beneficial if there were better career opportunities outside of sales and this is with the understanding that the company is in the banking industry.

    Advice to ManagementAdvice

    To some degree it felt a little like the employees that were just coming in to the organization were treated better then those that put in years of service. Please remember that all are equally important to get the job done in all aspects.

    Recommends
    Approves of CEO
  7. 1 person found this helpful  

    Greta Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Tampa, FL
    Current Employee - Sales Associate in Tampa, FL

    I have been working at Capital One full-time for more than a year

    Pros

    This company has great employee benefits. If you need a job that cares about you this is the one to be at.

    Cons

    No CONS great family culture. Management is really intune with their agents. They promote moral on the floor

    Advice to ManagementAdvice

    Great culture and flexible

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Process Manager  in  Plano, TX
    Current Employee - Process Manager in Plano, TX

    I have been working at Capital One full-time for more than 10 years

    Pros

    Company values are excellent. They believe in helping the community, treating employees with respect and investing to make the customer experience the best. Never been at a company like this one before - amazing place to be.

    Cons

    Promotions are few and far between - company is good at targeting talent for advancement but lousy at enabling the rest of the resources who weren't selected.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    The benefits and perks are pretty good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller I  in  Jamaica, NY
    Current Employee - Teller I in Jamaica, NY

    I have been working at Capital One full-time for more than a year

    Pros

    The Benefits, and perks. Opportunities for growth often available.

    Cons

    Management is a challenge, poor HR. Can be stressful at times.

    Advice to ManagementAdvice

    Pay, benefits, and opportunities for growth are all GREAT at Capital One. My only issue is Employee relations. Calling HR on a customer service hotline should be last resort if an issue is urgent, not the primary option. At my branch, managers can be antagonistic and unfair sometimes, and everyone is scared of being fired or blacksheeped (which my management does) at the branch if they call HR. So employees either just endure or quit. There should be a floating HR representative, just like an MBB (multi-branch banker) that discusses HR issues within the branch with all employees that he/she floats to. That may help.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bank Teller  in  Bay Shore, NY
    Current Employee - Bank Teller in Bay Shore, NY

    I have been working at Capital One full-time for less than a year

    Pros

    Fantastic company to work for, benefits are great only bank in my area that matches up to 7% 401k. if you work hard you get promoted from with in right away, i started as a part time teller and with in 2 months got promoted to full time, 6 months later and im currently up for another promotion to be a banker.

    Cons

    everything so far is fantastic

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    So far so good; Fraud Intake Coordinator job review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fraud Intake Coordinator  in  Tampa, FL
    Current Employee - Fraud Intake Coordinator in Tampa, FL

    I have been working at Capital One full-time for less than a year

    Pros

    I just finished classroom training so my review will be based on that and updated later on. Classroom training is eight hours a day for four weeks long. It is A LOT of information, but the trainer is really good at her job.Also, being in the classroom with people who had experience and with people who didn't made it easier to learn things. There's a lot of managers, and each one came in multiple times throughout training to meet us. So far, management looks laid back and personable.

    BENEFITS BROKEN DOWN:
    All benefits including 401k matching,health,dental,vision,education assistance,adoption assistance, start on DAY ONE!
    The benefits cant be matched elsewhere. Yes, hourly isn't anything to write home about, but you're offered a "differential" to work a later shift of about 10%, over time is given if wanted and theres monthly bonuses that add up to $1250 that agents can get. From what I have heard from current agents, they aren't too hard to get.
    Health care: This is the best health care I have seen for hourly employees. Again, it starts on day one, and their most expensive plan for one person is about $30/month, which includes no copay and free walk-in clinic visits. Add dental and vision on for about 2 extra a month.
    I didn't get insurance, but purchased life insurance. My $138,000 policy is about 3 dollars a month.
    Education assistance is $5500 for Bachelors and Masters degrees

    Capital One as a company is really cool. They pride themselves on having personal relationships with their customers.

    Cons

    It seems to be very difficult to get promoted

    Recommends
    Positive Outlook
    Approves of CEO

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