Capital One Reviews

Current Employee – been working at Capital One full-time for more than a year

Pros – Great employee benefits, work/life balance is heavily skewed toward the quality of life side, smart co-workers, pleasant working environment

Cons – Feels like a very large company, growth opportunity depends more on timing/situation than talent, some logjams of Director/Sr. Directors that aren't moving up or out and prevent the growth opportunity of those around

Advice to Senior Management – Provide more promotion track positions

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Capital One full-time for more than a year

Pros – Solid company good work atmosphere. The people I work with are great and management is also.

Cons – The job as a collector just does not suit me. Every word is evaluated and scored. Every aspect of the job is monitored. Its too stiffeling. If it were not for the position I would love my job. I only see lateral movement very little opertunity to move up were I'm at.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Capital One

Pros – Laid back environment, lots of creative freedom, great pay

Cons – Lack of communication from upper-level management.

Advice to Senior Management – Things are going well as far as I can tell.

Yes, I would recommend this company to a friend

Current Employee – been working at Capital One full-time for less than a year

Pros – Great Place to Learn and Grow. Hires smart people

Cons – Company is still grow its departments. Hires smart people, but some are not in thier proper roles.

Advice to Senior Management – Target skills that work for the department not for the person.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Capital One full-time for less than a year

Pros – great benefits and compensation! very approachable upper management!

Cons – Once your schedule is decided, it is hard to switch it because schedule is based on business needs.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Capital One full-time for more than a year

Pros – Great working climate, excellent telecommuting experience, forward thinking, open to innovation.

Cons – Capital One grew fast and is now contractings so ability to move amonst departments is a bit limited.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Capital One full-time for more than 7 years

Pros – Best reasons to work for Capital One:
• Good pay
• Excellent benefits
• Flexible work schedule
• Exciting company with vision and innovative ideas

Cons – Drawbacks:
• Advancement is rough - very competitive and hard to move ahead
• A lot of acquisition in the last couple of years has led to some culture clash
• Constant re-organizations of staff

Advice to Senior Management – Keep valuing your employees - don't ever forget they're the people that make the company run. Learn to operate better in today's digital world.

Yes, I would recommend this company to a friend

Current Employee – been working at Capital One full-time for more than 10 years

Pros – High performance culture, solid compensation, nice environment

Cons – Average benefits, average retirement / 401K, performance management system drives all kinds of aberant, distructive behavior, very negative place for people over 40 to work

Advice to Senior Management – Fix Performance Management system

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Capital One full-time for less than a year

Pros – Really good work place. Pretty good flexibility if you need it. Salary for a call center job is prob one of the best in the states. Visit from people higher up in Capital One is also a nice touch.

Cons – The programs they use to service customers are just outdated and really need to be more efficient. If your gonna expect us to have 30 programs up then at least provide a second monitor. Again this goes back to their inefficiency of the programs that service their customers.

Advice to Senior Management – Quit focusing so much on AHT and focus more on serving the customers.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Capital One full-time for more than a year

Pros – Capital One is one of the best places to start a career, because they place a lot of value on development and training. Campus recruiting starts new hires in an Analyst Development Program that trains job specific skills and provides an avenue to network with peers for the first year at the company.

Cons – While the job as a package is very attractive to college graduates just starting out, it is sometimes difficult for Capital One to deliver on its description of job role at the company. Business analysts are supposed to drive in market strategy, but are sometimes used as a "jack-of-all-trades" to do less intelectually stimulating jobs.

Advice to Senior Management – Expend more effort getting externally hired executives integrated with the performance management system and core values. New executives tend to come in with unrealistic expectations that can lead to overwork and discontent.

Yes, I would recommend this company to a friend