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Glassdoor is your free inside look at Capital One reviews and ratings — including employee satisfaction and approval rating for Capital One CEO Rich Fairbank. All 164 reviews posted anonymously by Capital One employees.

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164 Reviews* in

CEO Approval

Company Rating

* Posted anonymously by employees (updated Nov 16, 2009)

Capital One Chairman, President, and CEO Rich Fairbank

Rich Fairbank

Chairman, President, and CEO

63% Approve

Details

“Neutral”

3.4
1 - 10 of 164 Capital One Reviews Sort by  

Nov 16, 2009

3.0

Capital One Business Analyst in Richmond, VA:   (Current Employee)

Pros

big name, good for resume, good chance to learn. lots of training, diverse people. Promotion can be good depends on your boss and your department.

Cons

pay is low, work load depends on your team, can be bad. People generally have bad reviews to the company and the business, but it's nothing personal.
layoffs are often, internal hiring is good though.
when it's time to go, take your resume and go.

Advice to Senior Management

the company should work to retain good associates


Oct 15, 2009

4.0

Capital One Director:   (Past Employee - 2007)

Pros

When I left Capital One, I was sure my new position would offer all the fulfillment I felt I was not getting. It only took 6 months to realize what I had left behind. Capital One genuinely allows employees to grow and become whatever they have the desire to be. Its provides training and makes a concerted effort to help every associate be successful. I miss the flexibility and growth potential I had. I really miss the work-life balance!! Capital One treats you like an adult, allows you to make decisions and be responsible for your team. Management understands when you need to go to a school play or take an afternoon for a doctors appointment. Moreover, they pay really well compared to the market. It was after losing all the various benefits, did I realize how much they were truly worth.

Cons

As with every company, there is politics and inept managers. Unfortunately Capital One's performance process allows a lot more of that than there should be within such a dynamic organization. I ended up leaving because of inept management and felt that I had no way to be successful in an organization I truly enjoyed being a part of.

Advice to Senior Management

Listen to employees when they have specific problems with management. I saw lots of good people leave over time because of their manager.


Oct 8, 2009

4.0

Capital One Senior Business Analyst in McLean, VA:   (Current Employee)

Good

Pros

You are challenged everyday with the opportunity to make an actual impact to bottom line. Right away you allowed to work on policies that can potentially effect millions of dollars.

Cons

The organization is very top heavy at the moment due to the poor economy and low voluntary attrition and thus, it can be hard to move up in the corporate ladder

Advice to Senior Management

Leadership over all does a good job at this company and cares a lot about the moral of the company.


Oct 7, 2009

4.0

Capital One Anonymous:   (Current Employee)

Overall good

Pros

good benefits especially the 401k plan. Nice and smart people to work with. A good starting place for college graduates.

Cons

A lot of politics in some departments. Many silos. Too many VPs from its legacy business. Underutilized MBS talents throughout the organization.

Advice to Senior Management

Break down silos. Cut layers of management. Cut VPs, especially those legacy ones. Consider career development for MBAs and mid-level professionals.


Oct 2, 2009

2.0

Capital One IT Manager in Richmond, VA:   (Current Employee)

Pros

Competitive salary
Flexible working hours
Nice facility

Cons

Back-biting
Condescending attitudes towards non-management and contracted employees
Arrogance prevails across the board

Advice to Senior Management

Change your focus and reward employees based on the contributions that made this company great and not so much on corporate greed and office politics!


Oct 2, 2009

2.0

Capital One Principal Coordinator:   (Past Employee - 2008)

Pros

Flexibility in scheduling. Promotes work/life balance. Compensation package was better than other people in the same position at other companies.

Cons

Overly competitive; incompetent management. No job security. Layoffs are possible at any time. Employees must move around in order to feel safe.

Advice to Senior Management

Consider that everyone's situation is different. Acheivement should not be in comparison to others. Promotions should be fair, not based on popularity.


Oct 1, 2009

2.0

Capital One SE Planner - Disappointment in Richmond, VA:   (Past Employee - 2009)

Pros

Great facility. Great Talent. Excellent teamwork. Awesome opportunity for increasing industry experience.

Cons

As a contractor, beware of the potential for abrupt pay cuts under the auspice of AT WILL work laws, BAD ECONOMY budget cuts and employment pools. Senior Managers and work group leads in certain (but not all) groups are extremely belligerent in their disrespect towards contractors. In certain circumstances, mid-level managers provide disingenuous feedback to augment their performance as it relates to problem resolution and personal/group production. The VITALITY CURVE approach to performance management turns this potentially outstanding company into an extremely stressful work environment outfitted with the fear of job losses and reprimands.

Advice to Senior Management

Evaluate and adjust the Senior and Mid-level Management interaction with subordinates and hold them accountable for their actions. Provide workplace diversity and social engagement training for "all" management.


Oct 1, 2009

4.0

Capital One Business Analyst Intern in Richmond, VA:   (Past Employee - 2008)

Pros

Young and energetic atmosphere. Friendly people with lots of extra-curricular activities. Fair compensation relative to other companies i have worked for. Pretty solid place to launch a career.

Cons

Some what chaotic at times. Communication can be difficult when reach outside of your team. Up-or-out atmosphere that can be cut-throat.

Advice to Senior Management

Seem to have a good strategy, so keep it up


Oct 1, 2009

4.0

Capital One Anonymous:   (Current Employee)

Capital One

Pros

Capital One appears strong and will likely make it through the financial crises. The business plan is sound and leadership seems to be at least one step ahead of changes in the economy.

Cons

Corporate culture is based on making sure you get credit for work done and aren't associated with failure. Thus, it is difficult to find anyone willing to make important decisions. This was my experience and it may be different in other divisions of the company.

Advice to Senior Management

There are too many leaders and not enough workers at Capital One - you're top heavy.


Sep 20, 2009

1.0

Capital One Business Director in Toronto, ON (Canada):   (Current Employee)

1 of 1 people found this helpful

Pros

Smart people. Good work life balance. Flexibility in terms of working

Cons

The company has the worst people managers. Progression purely based on analytical skills. Very Very Political, what differentiates performers from non performers is not performance ... but the ability to suck up... very unfair promotion / and hirring policies... Not open to feedback... feedback is looked down upon. The only skill the company has is analytical skills... no creativity... no innovation...

Advice to Senior Management

There is a need to change top management... the problem starts with them

1 - 10 of 164 Capital One Reviews
Capital One Overview (COF )
Web
www.capitalone.com
Industries
Size
5000+ Employees, $17B+ Revenue
HQ
McLean, VA
Competitors



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