Capital One Reviews

Updated September 29, 2014
Updated September 29, 2014
1,524 Reviews
3.4
1,524 Reviews
Rating Trends

Recommend to a friend
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Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
775 Ratings

Review Highlights

Pros
  • Flexible work timings at Capital One helps to maintain work life balance (in 241 reviews)

  • Work-from-home policy is dependent on team individually, but is generally flexible (in 66 reviews)


Cons
  • Work-life balance sucked tremendously because the questionable shifts they have you work (in 58 reviews)

  • Performance management process does not encourage associate alignment to corporate goals (in 62 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Work at Home Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  Tampa, FL
    Former Employee - Account Manager in Tampa, FL

    I worked at Capital One full-time for more than a year

    Pros

    Great atmosphere, the management and staff work together and are all very much like family. The pay is great and work/life/family balance is awesome.

    Cons

    I have to cons for Capital One

    Advice to ManagementAdvice

    Keep up the great work!

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Operations Risk Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Business Risk & Control Manager
    Former Employee - Business Risk & Control Manager

    I worked at Capital One full-time for more than a year

    Pros

    Capital One is an excellent financial services organization with a good reputation, great opportunity for growth, and a strong focus on employee satisfaction and happiness.

    Cons

    The challenges of working at Capital One are similar to those at other major financial institutions in Corporate America, e.g. high expectations, corporate hierarchy, office politics, etc.

    Recommends
    Positive Outlook
  3. 1 person found this helpful  

    Overwhelmingly positive, fostered a learning environment rooted in teamwork.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commercial Banking Summer Analyst  in  New York, NY
    Former Employee - Commercial Banking Summer Analyst in New York, NY

    I worked at Capital One as an intern for less than a year

    Pros

    The environment was awesome. Employees were friendly and helpful. I felt like a part of the team overnight. The people there were committed to me learning the business. They considered my career goals and offered excellent insight on how to make them come to fruition. Capital One is committed to growing their Commercial Bank so it was a great place to be.

    Cons

    The day was not long enough. People check out at 5 to 5:30. This is because they value the life-work balance. They take that pretty seriously and are flexible with working from home if necessary.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Love it here

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One

    Pros

    Great company culture and benefits

    Cons

    No cons that I can think of

  6. 3 people found this helpful  

    Great place to work for working mothers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst Manager  in  Richmond, VA
    Current Employee - Financial Analyst Manager in Richmond, VA

    I have been working at Capital One full-time for more than 5 years

    Pros

    benefits are great, the option to work remotely (flexible)

    Cons

    growth in the finance side is a bit slow compared to the associates who work directly in the business

    Recommends
    Approves of CEO
  7. 1 person found this helpful  

    Good first job, but bureaucratic climb to top

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Data Analyst  in  Richmond, VA
    Current Employee - Senior Data Analyst in Richmond, VA

    I have been working at Capital One full-time for more than 3 years

    Pros

    Employees are treated well by management. Work/life balance is generally good in most groups. Great health care and savings benefits. Remote work flexibility is typically available. Vacation and holidays are respected.

    Cons

    Slow climb to the top. Hard to stand out even as a high performer. Tenure is king versus performance in promotion decisioning. Often the reward to the hardest workers is gaining more responsibility without increase in pay.

    Advice to ManagementAdvice

    Increase salaries more dramatically for high performers who aren't promoted. Scale pay based on specific degree of difficulty of job, not role title.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Capital One has been great and is an excellent place to start a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst  in  Richmond, VA
    Current Employee - Senior Business Analyst in Richmond, VA

    I have been working at Capital One full-time for more than a year

    Pros

    -Work Life Balance
    -Company and people genuinely care about you having and enjoying a life outside of work
    -Great benefits
    -Managers care about your career development in addition to your performance
    -Workout center and indoor basketball court (richmond)

    Cons

    When its time for annual review and promotion considerations, you have to keep in mind that everyone is very analytical and smart, so its not always easy to be a rock-star. Still, managers do a good job of letting you know where you should work to improve/get promoted

    Advice to ManagementAdvice

    Continue to be very open to development conversations.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Very rewarding satisfying and a great place to work. I enjoyed learning and I was excited about growing with the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager  in  Austin, TX
    Former Employee - Operations Manager in Austin, TX

    I worked at Capital One full-time for more than 3 years

    Pros

    Great company to work for. Great benefits and great training. Also I enjoyed the people I worked with.

    Cons

    Some that were in management positions were not dedicated to the company and were not fair to each employee. This was not the companies fault . Just an employee that needed more training.

    Advice to ManagementAdvice

    Include profit sharing

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    A good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst  in  Richmond, VA
    Current Employee - Data Analyst in Richmond, VA

    I have been working at Capital One as a contractor for more than a year

    Pros

    Good location, friendly team environment, work-life balance is well considered, has a foreseeable personal growth space

    Cons

    Career development is not so excellent, working efficiency is expected to be further improved, still using some out-of-date software like VBA, window XP, etc

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Great Company that allows associates to try new things and be engaged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  McLean, VA
    Current Employee - Director in McLean, VA

    I have been working at Capital One full-time for more than a year

    Pros

    Salary, Benefits and Company Culture

    Cons

    Reorganizations and moving to new systems

    Recommends
    Positive Outlook
    Approves of CEO

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