Work in HR or Recruiting?
Capital One
3.4 of 5 792 reviews
www.capitalone.com McLean, VA 5000+ Employees
Work in HR? Complete Your Profile

Capital One Reviews

Updated May 22, 2013
All Employees Current Employees Only

3.4 792 reviews

                             

88% Approve of the CEO

Capital One Founder, Chairman & CEO Richard D. Fairbank

Richard D. Fairbank

(277 ratings)

72% of employees recommend this company to a friend
792 employee reviews
Relevance Date Rating
in
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Culture & Values
         
  • Career Opportunities
         
  • Approves of CEO

 

Richmond, VA

Current Employee – been working at Capital One full-time for more than a year

ProsGreat employee benefits, work/life balance is heavily skewed toward the quality of life side, smart co-workers, pleasant working environment

ConsFeels like a very large company, growth opportunity depends more on timing/situation than talent, some logjams of Director/Sr. Directors that aren't moving up or out and prevent the growth opportunity of those around

Advice to Senior ManagementProvide more promotion track positions

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Culture & Values
         
  • Career Opportunities
         

 

Current Employee – been working at Capital One full-time for more than a year

ProsSolid company good work atmosphere. The people I work with are great and management is also.

ConsThe job as a collector just does not suit me. Every word is evaluated and scored. Every aspect of the job is monitored. Its too stiffeling. If it were not for the position I would love my job. I only see lateral movement very little opertunity to move up were I'm at.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Culture & Values
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Former Employee – worked at Capital One

ProsLaid back environment, lots of creative freedom, great pay

ConsLack of communication from upper-level management.

Advice to Senior ManagementThings are going well as far as I can tell.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Culture & Values
         
  • Career Opportunities
         
  • Approves of CEO

 

Richmond, VA

Current Employee – been working at Capital One full-time for less than a year

ProsGreat Place to Learn and Grow. Hires smart people

ConsCompany is still grow its departments. Hires smart people, but some are not in thier proper roles.

Advice to Senior ManagementTarget skills that work for the department not for the person.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Culture & Values
         
  • Career Opportunities
         
  • Approves of CEO

 

Richmond, VA

Current Employee – been working at Capital One full-time for less than a year

Prosgreat benefits and compensation! very approachable upper management!

ConsOnce your schedule is decided, it is hard to switch it because schedule is based on business needs.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Culture & Values
         
  • Career Opportunities
         
  • Approves of CEO

 

Richmond, VA

Former Employee – worked at Capital One full-time for more than a year

ProsGreat working climate, excellent telecommuting experience, forward thinking, open to innovation.

ConsCapital One grew fast and is now contractings so ability to move amonst departments is a bit limited.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Culture & Values
         
  • Career Opportunities
         
  • Approves of CEO

 

Current Employee – been working at Capital One full-time for more than 7 years

ProsBest reasons to work for Capital One:
• Good pay
• Excellent benefits
• Flexible work schedule
• Exciting company with vision and innovative ideas

ConsDrawbacks:
• Advancement is rough - very competitive and hard to move ahead
• A lot of acquisition in the last couple of years has led to some culture clash
• Constant re-organizations of staff

Advice to Senior ManagementKeep valuing your employees - don't ever forget they're the people that make the company run. Learn to operate better in today's digital world.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Culture & Values
         
  • Career Opportunities
         
  • Approves of CEO

 

Richmond, VA

Current Employee – been working at Capital One full-time for more than 10 years

ProsHigh performance culture, solid compensation, nice environment

ConsAverage benefits, average retirement / 401K, performance management system drives all kinds of aberant, distructive behavior, very negative place for people over 40 to work

Advice to Senior ManagementFix Performance Management system

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Culture & Values
         
  • Career Opportunities
         
  • Approves of CEO

 

Laurel, MD

Current Employee – been working at Capital One full-time for less than a year

ProsReally good work place. Pretty good flexibility if you need it. Salary for a call center job is prob one of the best in the states. Visit from people higher up in Capital One is also a nice touch.

ConsThe programs they use to service customers are just outdated and really need to be more efficient. If your gonna expect us to have 30 programs up then at least provide a second monitor. Again this goes back to their inefficiency of the programs that service their customers.

Advice to Senior ManagementQuit focusing so much on AHT and focus more on serving the customers.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Flag Review

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Culture & Values
         
  • Career Opportunities
         
  • Approves of CEO

 

Richmond, VA

Current Employee – been working at Capital One full-time for more than a year

ProsCapital One is one of the best places to start a career, because they place a lot of value on development and training. Campus recruiting starts new hires in an Analyst Development Program that trains job specific skills and provides an avenue to network with peers for the first year at the company.

ConsWhile the job as a package is very attractive to college graduates just starting out, it is sometimes difficult for Capital One to deliver on its description of job role at the company. Business analysts are supposed to drive in market strategy, but are sometimes used as a "jack-of-all-trades" to do less intelectually stimulating jobs.

Advice to Senior ManagementExpend more effort getting externally hired executives integrated with the performance management system and core values. New executives tend to come in with unrealistic expectations that can lead to overwork and discontent.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Flag Review
110 of 792 Reviews RSS Feed embed Embed

Worked for Capital One? Contribute to the Community!

Add Review Add Salary Add Interview Review Add Photos

Your response will be removed from the review – this cannot be undone.