Capital One Reviews

Updated October 17, 2014
Updated October 17, 2014
1,548 Reviews
3.4
1,548 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
793 Ratings

Review Highlights

Pros
  • Flexible work timings at Capital One helps to maintain work life balance (in 246 reviews)

  • Work-from-home policy is dependent on team individually, but is generally flexible (in 66 reviews)


Cons
  • Work-life balance sucked tremendously because the questionable shifts they have you work (in 60 reviews)

  • Performance management process does not encourage associate alignment to corporate goals (in 63 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Excellent work environment, interesting people, many good challenges

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer in Richmond, VA
    Former Employee - Programmer in Richmond, VA

    I worked at Capital One full-time (more than an year)

    Pros

    Co-workers - all were professional and focused. I was given interested projects and the authority that I needed to get the job done.

    Cons

    Changing review structure and no ability to change to part-time. I left due to family commitments. I would have liked to have continued part-time, but that was not available.

    Advice to ManagementAdvice

    Consider allowing more flexible schedules for work/life balance. Otherwise, I really liked it there and would have happily stayed.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    was ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Banker II in Glen Cove, NY
    Current Employee - Relationship Banker II in Glen Cove, NY

    I have been working at Capital One full-time (more than 3 years)

    Pros

    I like the culture and the vision

    Cons

    the people they hire w/o banking experiences

    Advice to ManagementAdvice

    keep the culture and the vision strong

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    IT Contactor

    Current Employee - Systems Integrator in Richmond, VA
    Current Employee - Systems Integrator in Richmond, VA

    I have been working at Capital One as a contractor (more than an year)

    Pros

    Overall, the company is good and stable. They are growing their business and came out of the banking crisis in a good position. Many employees are smart and good to work with. There are many good perks for being a full time associate

    Cons

    As a contractor, you are given very little security and stability. And there are many times when you are excluded since you are "just a contractor."

    The IT department is a collection of many isolated groups. Although over the past year collaboration and unification of processes has improved. However, many managers care about ever changing "Metics" without caring about actual results.

    Advice to ManagementAdvice

    Continue down your road to adapt more agile/lean processes. Remove more of the processes and focus more on the products.

    Recommends
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  5.  

    Awesome place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Richmond, VA
    Current Employee - Associate in Richmond, VA

    I have been working at Capital One full-time (less than an year)

    Pros

    Excellent culture, a culture of helping employees and positive outcomes. They do a great job of seeking diversity and community service.

    Cons

    Since its a big company, there's a bit of process and bureaucracy to navigate but not too bad. Lots of contractors from other countries; would like to see more US born employees in the contracting roles.

    Advice to ManagementAdvice

    I think the place is very well run. And Rich's annual road show is awesome.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One part-time

    Pros

    Great values and great management

    Cons

    The push to do good on surveys

    Recommends
    Approves of CEO
  7.  

    Good company but your opportunities are very dependant on how good your manager is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager Process Management in McLean, VA
    Current Employee - Manager Process Management in McLean, VA

    I have been working at Capital One full-time (more than 3 years)

    Pros

    Competitive salary and bonuses. There can be a lot of opportunities depending on your manager and leadership teams and you can usually move internally within the company.

    Cons

    Too many reorgs that are followed up with poor leadership and no direction from senior management. Many people can deal with 3-4 role changes within a year which can make it very hard to be successful.

    Advice to ManagementAdvice

    Have a plan and share it

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    My time at Capital One was Educational for I learned everyday useful information.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Tampa, FL
    Former Employee - Account Manager in Tampa, FL

    I worked at Capital One full-time (more than an year)

    Pros

    One can learn lessons for life . nice benefit package easy, relaxed and casual culture.

    Cons

    Work / life balance way off . There is a bit of micromanagement but not over the top.

    Advice to ManagementAdvice

    Calibrate each other as well as the agents, so everyone is on the same page.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Capital One has been great and is an excellent place to start a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Richmond, VA
    Current Employee - Senior Business Analyst in Richmond, VA

    I have been working at Capital One full-time (more than an year)

    Pros

    -Work Life Balance
    -Company and people genuinely care about you having and enjoying a life outside of work
    -Great benefits
    -Managers care about your career development in addition to your performance
    -Workout center and indoor basketball court (richmond)

    Cons

    When its time for annual review and promotion considerations, you have to keep in mind that everyone is very analytical and smart, so its not always easy to be a rock-star. Still, managers do a good job of letting you know where you should work to improve/get promoted

    Advice to ManagementAdvice

    Continue to be very open to development conversations.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Westminster, MD
    Current Employee - Senior Manager in Westminster, MD

    I have been working at Capital One full-time (more than 10 years)

    Pros

    Great benefits, Family life, treated with respect.

    Cons

    In the Mid Atlantic Market one of the challenges is the commute.

    Advice to ManagementAdvice

    Keep doing what you are doing

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great experience good pay and OK benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative in Irving, TX
    Former Employee - Senior Customer Service Representative in Irving, TX

    I worked at Capital One full-time (less than an year)

    Pros

    Overtime easy monthly bonus easy to move up

    Cons

    Hr department sucks do not do there job before hiring someone then fire them 7 months down the line because they didn't there job.

    Advice to ManagementAdvice

    Fight for your good employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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