Capital One

  www.capitalone.com
  www.capitalone.com

Capital One Reviews

These reviews contributed towards 2011's Best Places to Work recognition. See ratings and reviews for all time.
110 Reviews
3.5
110 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
202 Ratings

Review Highlights

Pros
  • Flexible work timings at Capital One helps to maintain work life balance (in 255 reviews)

  • Work-from-home policy is dependent on team individually, but is generally flexible (in 70 reviews)


Cons
  • Work-life balance sucked tremendously because the questionable shifts they have you work (in 60 reviews)

  • Performance management process does not encourage associate alignment to corporate goals (in 66 reviews)

More Highlights

Employee Reviews

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  1.  

    Auto Finance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Collections Representative in Tampa, FL
    Current Employee - Collections Representative in Tampa, FL

    I have been working at Capital One

    Pros

    Good Benefit
    Good work and life Balance

    Cons

    No chance for promotion
    Lack of communication between managers and workers

    Advice to ManagementAdvice

    Don't Micro manage and dont choose favorites

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Richmond, VA
    Former Employee - Anonymous Employee in Richmond, VA

    I worked at Capital One

    Pros

    It has good culture and people seems to be very motivated and intelligent.

    Cons

    Pay is just okay and you need to be in the circle to be promoted.

    Advice to ManagementAdvice

    Respect employees and reward them well.

    Recommends
    No opinion of CEO
  3. 1 person found this helpful  

    Pays well, evaluation process is too random.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Operations Analyst in Richmond, VA
    Former Employee - Operations Analyst in Richmond, VA

    I worked at Capital One

    Pros

    Flexible at taking time off when needed (unless you're working for sales department).
    Pays decent
    Nice campus in Richmond location

    Cons

    Evaluation process is very random. Depends way too much on luck. Senior management lacks ability to recognize talent and support in making unpopular but right decisions.

    Advice to ManagementAdvice

    Senior management needs to support unpopular views on occasion in order to do the right thing.
    Allocate more time to get to know junior associates.

    Doesn't Recommend
    Approves of CEO
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  5.  

    capital one teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Teller in Shreveport, LA
    Current Employee - Teller in Shreveport, LA

    I have been working at Capital One

    Pros

    the benefits such as health insurance and dental insurance are great. They were very willing to work with my schedule being a single mother of two kids.

    Cons

    There is a lot of selling. capital one bank is no longer a paying and receiving establishment. You have to be a good salesperson

    Advice to ManagementAdvice

    leadership is ok at capital one bank. You have to attend many workshops to help you sell products which is very annoying

    Recommends
  6.  

    NA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Lean Six Sigma/Strategy Development Manager in Plano, TX
    Current Employee - Lean Six Sigma/Strategy Development Manager in Plano, TX

    I have been working at Capital One

    Pros

    Great work life balance, enjoy the team environment, dedicated to success of employees and has a strong vision of its future

    Cons

    Weak leadership, political to some extent, non process centric

    Advice to ManagementAdvice

    Needs more direction and stability in the company

    Recommends
    Approves of CEO
  7.  

    Capital ONe

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Relationship Banker in Edison, NJ
    Current Employee - Relationship Banker in Edison, NJ

    I have been working at Capital One

    Pros

    Great Manager, Assistant Manager
    Great Team Work

    Cons

    Too much work, too little pay
    Too many changes to policys and procedures

    Advice to ManagementAdvice

    NA

    Approves of CEO
  8.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Manager in West McLean, VA
    Current Employee - Senior Manager in West McLean, VA

    I have been working at Capital One

    Pros

    Flexible hour. Focus on personal development

    Cons

    Some line of business is not growing yet

    Advice to ManagementAdvice

    If you want to have work life balance then great place for you

    Recommends
  9. 1 person found this helpful  

    COF review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Marketing Manager in Richmond, VA
    Current Employee - Marketing Manager in Richmond, VA

    I have been working at Capital One

    Pros

    Very flexible place to work. It is dynamic and it keeps you engaged. People there are very sharp and while there always are some 'challenging' coworkers anywhere - all in all very nice co-workers.

    Cons

    Process and procedures sometimes exceed rational execution of work and can make relatively simple tasks more complicated than necessary. But overall these processes provide more good than bad.

    Advice to ManagementAdvice

    Clarity in objective message could be better; continued reorganization is good as competitive environment changes but sometimes there is too much reogranizing.

    Recommends
    Approves of CEO
  10.  

    Capital One Point of Sale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Sales Consultant in Los Angeles, CA
    Former Employee - Senior Sales Consultant in Los Angeles, CA

    I worked at Capital One

    Pros

    Great working environment. I worked from home and had great support from my Manager to run my own offense and develop business opportunities with great internal support when needed.

    Cons

    The division I worked for (Point of Sale) was closed due to the economic environment.

    Advice to ManagementAdvice

    Stick with your core business model of credit cards and banking.

    Recommends
    Approves of CEO
  11.  

    Satisfactory company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in McLean, VA
    Former Employee - Anonymous Employee in McLean, VA

    I worked at Capital One

    Pros

    Did have employees best interest.

    Cons

    They purchased a new bank 2009 and stated that everyone will have jobs and 6 months later announced closing of 18 branches. No true to word.

    Advice to ManagementAdvice

    A quicker response to job posting.

    Recommends
    Approves of CEO

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