Capital One Reviews

Updated April 19, 2015
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3.5
1,882 Reviews
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Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
998 Ratings

Pros
  • Flexible work timings at Capital One helps to maintain work life balance (in 255 reviews)

  • Work-from-home policy is dependent on team individually, but is generally flexible (in 70 reviews)

Cons
  • Work-life balance sucked tremendously because the questionable shifts they have you work (in 60 reviews)

  • Performance management process does not encourage associate alignment to corporate goals (in 66 reviews)

More Pros and Cons

Employee Reviews

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  1. Principal Process Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in McLean, VA
    Former Employee - Anonymous Employee in McLean, VA

    I worked at Capital One (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    - Great Benefits
    - Even got a generous relocation
    - Paid on time
    - Some flexibility in working from home

    Cons

    - Bad team cohesion - if most of the team in based in a different location
    - No essence of what true process management really is? - they are far GE idea of Lean, Six Sigma
    - High bureaucracy
    - Pointless work leading to no results as higher management can knock down your recommendations at their whims and fancies
    - Some offices - high attitude problems which can be sickening

    Advice to Management

    - Get real
    - Do some bench-marking and see what's happening in the industry
    - Don't waste money on process management if there is no commitment to change
    - Stop loosing talent

  2. Underwriter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Underwriter in Wilmington, DE
    Former Employee - Underwriter in Wilmington, DE

    I worked at Capital One

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    good pay benefits company as a whole is good.

    Cons

    poor management, favoritism, unprofessional no leadership.

    Advice to Management

    Stop trying to be everyone's friend be accountable treat everyone as a equal

  3. Worst company to work for they do not care for employees and will find any excuse to get rid of you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker in Baltimore, MD
    Current Employee - Personal Banker in Baltimore, MD

    I have been working at Capital One

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The only pro I can say is the hours!

    Cons

    Everything about this company is a con Discramantion to the max hr is a joke and company policy depends on who likes you!

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  5. Good benefits but all people are expendable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital One full-time (more than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    They pay and benefits are very good.

    Cons

    Any employee can and will be replaced at any time. Change is a constant and never makes much sense. Every manger is ruled by Corporate Buzz Words and the overall driver of everything which is statistical measuring. The Six Sigma management has gotten to the point where processes are created , and managers hired and fired to manage those processes. Capital One has been trying to slowly turn into a bank, but they DO NOT have a clue as to how a bank operates.
    Capital One also has a corporate arrogance and discriminates against older employees.

    Advice to Management

    If being a bank is in your long term plans and not a tax write off, hire and retain talented bank professionals and not college grads with no experience.

  6. Management in Home Mortgage/Equity are incompetent and machiavellian

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loss Mitigation Specialist in Plano, TX
    Former Employee - Loss Mitigation Specialist in Plano, TX

    I worked at Capital One (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great benefits, excellent on campus gym, top notch cafeterias.

    Cons

    The Home Equity/Mortgage department is a complete joke. They did a system conversion in October of 2014 that was a disaster and left many customers frustrated. They do not seem to plan ahead and things fall apart as a result of this. They make too many changes too fast with out listening to employees to get viable feedback. Managers are on a serious power trip and micromanage employees to death (i.e cant be at you desks until at least 5 minutes before shift start, daily meetings that accomplish nothing.) Micromanagement in itself is bad, but when you compound it with incompetent leadership.

    Advice to Management

    Need managers with people skills and common sense and not just people who are good at playing politics.

  7. IT at Rolling Meadows

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Freelancer - IT Lead Developer in Rolling Meadows, IL
    Current Freelancer - IT Lead Developer in Rolling Meadows, IL

    I have been working at Capital One (less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    - good Pay
    - talented people
    - many middle eastern co-workers

    Cons

    - 45 - 60 hr weeks with no approved overtime
    - Agile methodology is stifling. Creates a chaotic and frenetic work environment. Division into self managing teams creates anarchy. 5 people can demand things from you.You have to figure out who to please and/or displease. Built for failure.
    - lunch hour is just an open time to schedule a meeting on your calendar.
    - very little organization or co-ordination.
    - It was difficult to schedule a washroom break
    - Demandagement instead of management. You were given duties to perform and deadlines without regard to what you had on your plate and no priorities given.
    - too many meetings.

    Advice to Management

    Get rid of your agile methodology. It's causing chaos and anarchy.

  8. Great company and great people with poor management skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Associate in Richmond, VA
    Former Employee - Senior Associate in Richmond, VA

    I worked at Capital One full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Benefits are good as compared with similar ones. 401K contribution, vocation package and other benefits overall. Compensation is acceptable, but it's not in the top in region area. A lot trainings with lunch free, Xmas party, team party. Nice campus in West Creek and Buildings with nice office. Company have good profits so far.

    Cons

    Waste your time to work if you want career opportunities. Company is still using 'tech' as old as 10 years ago and try to keep it forever. A Bank company's goal to be 'Technology' ones, but it's not realistic. Senior managers are anxious of their 'performance' to get higher annual bonus, They do not care what is the new and DO CARE WHAT PEOPLE LIE AT STANDING UP MEETING. A lot meetings create 'good' communications with trashes. For example,
    10-10, How to listen your boss's lies and flatter them.
    Agile, How to lie your daily work.
    Agile grooming, How to generate a lot trash tasks and nobody really cares later.
    PS: Over 100 people fly from different regions to discuss one or two week tasks for less than 10 people.
    Richmond JAVA Community, Another trash meeting to benefit special purpose (individually).

    Advice to Management

    Promote people on their skills and not skins.
    Senior management need update their manage skills and knowledge.
    Respect people like people and be respected.
    Do not threat people's job by fire people, encourage true not lies.

  9. Helpful (3)

    Very Political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Specialist in Glen Allen, VA
    Former Employee - Marketing Specialist in Glen Allen, VA

    I worked at Capital One full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Compensation, education (internal and external) and team building.

    Cons

    Bullied and sexually harassed by a co-worker and our boss told me not to report it to HR. Hired into a new position and next boss was an irrational, mirco-manager who drove numerous employees to leave. His boss told me this might be an issue before hiring me and it was huge problem. When I resigned and did my exit interview I was shocked to be told this boss marked me ineligible for rehire... without any reason. HR said all managers had the right to do this and there was nothing I could do about it. I confronted him and I asked him to go back and correct it. He was very embarrassed, he didn't know they would inform me.

  10. Helpful (1)

    One of the worst if not the worst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Banker in Passaic, NJ
    Current Employee - Relationship Banker in Passaic, NJ

    I have been working at Capital One full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Medical Benefits, PTO and compensation.

    Cons

    There's no work life balance and no recognition for the hard work one puts in. Don't expect to ever know your schedule in advance, till this day I have yet to receive my work schedule at least a week prior; therefore there is no way to plan anything in one's personal life for the following week. The only person who ever knows the schedule in advance is the branch manager.

    Advice to Management

    Hire branch managers who genuinely care about their employees and want to see them succeed. BM's should set an example for their team and not take advantage of the position, for example constantly arriving to work late and never helping out the team when the branch is full of customers who need to be attended.

  11. Helpful (1)

    Stay Away from Here!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Principal Process Manager in Richmond, VA
    Former Employee - Principal Process Manager in Richmond, VA

    I worked at Capital One full-time (more than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Nice Buildings & environment. Good training opportunities

    Cons

    Advancement and performance reviews are based 100% on the buddy system. Management is clueless and doesn't know how to manage people. Stay far away from here as the management is terrible.

    Advice to Management

    Learn what Integrity is. You don't have it. You tout a culture and values that you do not live up to.

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