Capital One Reviews

Updated July 28, 2015
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2,203 Employee Reviews

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  1. Amazing company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Multi Branch Senior Relationship Banker in Woodbridge, VA
    Current Employee - Multi Branch Senior Relationship Banker in Woodbridge, VA

    I have been working at Capital One

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Capital One cares about it's employees and it shows with the amazing benefits and perks. They also care about their customers which is evident in the execution of their mission statement, customer service, and product offerings. Innovative in every shape and form. An absolute fantastic organization to be affiliated with. One of the few large companies that doesn't lose sight of what is most important.

    Cons

    Constantly evolving and changing...could be a con, could be a pro. Sometimes it can be difficult to keep up with the integration of new acquisitions and constant changes as they drive forward at lightning speed to be the innovator of finance, credit, and technology. The pay structure seems to be evolving into one that is more complacent and less competitive.


  2. capital one financial services

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Banking Specialist in Irving, TX
    Former Employee - Phone Banking Specialist in Irving, TX

    I worked at Capital One (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Capital one offers the best benefits and makes their employees feel safe with their secure open door policy

    Cons

    Going through layoff every once in awhile.


  3. Helpful (1)

    Assistant Coach

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Coach in Little Elm, TX
    Former Employee - Assistant Coach in Little Elm, TX

    I worked at Capital One full-time (More than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Fair pay, great company ethics with super associates

    Cons

    Lack of organization,lack of required training needed to efficiently and effectively complete your job unless you cry for it,upper management has no clue or idea what you deal with daily and they don't listen

    Advice to Management

    Stop asking for associate feedback if you don't listen to the true problem,reward the associates that actually work and not based on who you like personally,don't take credit for what you don't know or actually learn so that you can get credit when credit is actually due.


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  5. Helpful (1)

    Good company, good vision, performance management needs improvement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Richmond, VA
    Current Employee - Financial Analyst in Richmond, VA

    I have been working at Capital One full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great culture, great benefits, work-life balance is fairly good. Facilities and training are top-notch. They truly invest in the pipeline talent.

    Cons

    Performance management process is not a balanced one and needs improvement. Not easy to move up as easily. Compensation can be higher to be on par with other comaparble companies.

    Advice to Management

    Continue to push the strategy through the associates, but improve the performance management process, or you will continue to lose good quality employees.


  6. Great place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One

    Pros

    The company employs Awesome people uses innovative practices and new technology. It has a flexible work environment and good benefits.

    Cons

    Since we are very digital we are always 'on' work. We have too many big objectives at once which can lead to lack of focus. We Make large strategic shifts quickly without good communication

    Advice to Management

    Be more communicative


  7. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    One of the highest paying companies in the Richmond area; flexible work schedules, great people and benefits.

    Cons

    Very competitive work environment, compensation is based off your performance compared to others on your team, no associate loyalty - the company cuts jobs/people with little care for performance or tenure.

    Advice to Management

    It would be great if they would use their hearts a little more and with the changing "pod" environment - rethink their performance management process.


  8. Great company, but slow to advance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Marketing Associate in Richmond, VA
    Current Employee - Senior Marketing Associate in Richmond, VA

    I have been working at Capital One (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Love the culture, salary, benefits and work-life balance. I love the people and they've always made development a priority.

    Cons

    While the company is undergoing a huge change in the way they deliver work (moving to agile) their performance management and compensation has been slow to adjust. To keep good talent, it's critical that they promote at a solid pace, but I've been disappointed with the upward movement.


  9. Contract Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great culture with great people and a high bar for talent. The work-life flexibility is unmatched by others companies. Awesome place to work.

    Cons

    Depending on your area, the opportunities for advancement can be very limited. There is an interesting dichotomy as a large financial institution attempts to push into the digital arena.

    Advice to Management

    Advancement and promotion should be more fluid. If someone is ready for advancement, why do they have to wait for arbitrary promotion cycles?


  10. Helpful (1)

    Great opportunities with sensible hours

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Manager in Richmond, VA
    Current Employee - Senior Business Manager in Richmond, VA

    I have been working at Capital One full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Work life balance - Merit-based promotions and opportunities - Best ideas win - Goes to great lengths to develop its people

    Cons

    - Slow to change (though probably no slower than other, highly regulated banking institutions) - Often requires working around others who are not pulling their weight - High attention to detail, but not always the right detail

    Advice to Management

    Set up more measurable ways to differentiate high performers beyond peer & management judgement. This is holding some groups back from changing. Setting up measurement of competencies can help identify where development is sorely needed.


  11. Good company, great values

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Scientist in McLean, VA
    Current Employee - Data Scientist in McLean, VA

    I have been working at Capital One

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They truly do live out their values and have cultivated a great work environment/culture. You have the opportunity to work with a lot of really smart, talented people.

    Cons

    There are too many meetings and fairly limited opportunity for advancement if you want to continue doing hands-on analytical work.

    Advice to Management

    Encourage and environment that limits meetings to those only absolutely necessary. I feel like so much of my day is consumed by meetings, leaving less time to produce results.



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