Capital One Reviews

Updated September 4, 2015
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2,395 Employee Reviews

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  1. Capital One Benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Mc Lean, VA
    Current Employee - Senior Manager in Mc Lean, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Great 401K match, life insurance and bounce

    Cons

    Limited to one insurance company

    Advice to Management

    None


  2. Helpful (3)

    Great place to work, but check group turnover before accepting a position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in McLean, VA
    Former Employee - Senior Director in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 10 years)

    Pros

    Challenging, team - oriented environment. Great place to learn and develop critical skills, including effective communication and consensus - driven decision making. Senior management team is exceptional and the reason I joined the company.

    Cons

    Quality of life differs significantly from team to team. Before accepting a position with Capital One, try to learn promotion timing and turnover data for your prospective team. It was striking to me how in one department, associates on two teams had entirely different experiences.

    Advice to Management

    Tie annual associate feedback to team turnover rates and address associate concerns on teams with heavy turnover. Consider replacing managers on teams with heavy turnover. I spent a significant amount of time hiring and training for positions on a team with extremely high turnover. Ninety plus percent of departures on our team were due to team management.

    Capital One Response

    Aug 28, 2015 – Associate & Candidate Experience Team

    Thank you for your thoughtful review - we sincerely appreciate it. Your feedback about department turnover rates is valuable to us as we consistently work to develop our associates, strengthen our ... More


  3. Helpful (1)

    Inbound Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Company. I've worked in the SALES center. First ING Direct recently converted to Capital One 360. I have loved my time here

    Cons

    Call centers suck after a while.

    Advice to Management

    get off my....


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Employee Treatment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Coordinator in Tampa, FL
    Current Employee - Customer Service Coordinator in Tampa, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Capital One (More than a year)

    Pros

    401K, Insurance plan, comfortable offices, polite atmosphere

    Cons

    Job is unbearable after a year

    Advice to Management

    Open up more avenues to change positions


  6. Great Company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Chicago, IL
    Current Employee - Senior Software Engineer in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    balance work life, good salary

    Cons

    Nothing at this point I can think of


  7. Great morale

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great company with respectable morale.

    Cons

    Hard to climb ladder after advancing the first couple of positions. A lot of employees are going after the same job openings once you advance off the phones.


  8. Capital One work at home representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work At Home Agent in Tampa, FL
    Former Employee - Work At Home Agent in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    Waking up 10 minutes before the start of your shift was no problem. The convenience of working from the comfort of your home was amazing until you get burnt out.

    Cons

    The same routine over and over gets to you. I gained so much weight and sitting taking calls all shift long burns you out eventually.

    Advice to Management

    LOL Managers there barely spoke English. They had no clue


  9. Capital One

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Travel perks, great benefits, wonderful coworkers

    Cons

    Capital One's server needs updating - very slow.


  10. Administrative assistant

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great benefits, great pay, great people to work for

    Cons

    At this point no cons


  11. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Detection Coordinator in Portland, OR
    Current Employee - Fraud Detection Coordinator in Portland, OR
    Recommends
    Positive Outlook

    I have been working at Capital One full-time (Less than a year)

    Pros

    Great work/life balance They care about employees Lots of support and great people

    Cons

    They terminate jobs too quick



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