Capital One

  www.capitalone.com
  www.capitalone.com

Capital One Reviews

These reviews contributed towards 2011's Best Places to Work recognition. See ratings and reviews for all time.
110 Reviews
3.5
110 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
202 Ratings

Review Highlights

Pros
  • Flexible work timings at Capital One helps to maintain work life balance (in 255 reviews)

  • Work-from-home policy is dependent on team individually, but is generally flexible (in 70 reviews)


Cons
  • Work-life balance sucked tremendously because the questionable shifts they have you work (in 60 reviews)

  • Performance management process does not encourage associate alignment to corporate goals (in 66 reviews)

More Highlights

Employee Reviews

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  1.  

    Long Hours and Stressful but Good Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital One

    Pros

    Above average pay
    Good training opportunities

    Cons

    Little guidance from management
    Very poor work-life balance in most cases
    Group think mentality - you are either with them or against them, and if you want to go anywhere you better be with them!
    One of the most stressful places I've ever worked

    Advice to ManagementAdvice

    Be willing to look outside Capital One for other ways to do things.

    Approves of CEO
  2. 2 people found this helpful  

    Alright, if you don't mind being micro-managed by someone who's never done the job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Teller in Gaithersburg, MD
    Current Employee - Teller in Gaithersburg, MD

    I have been working at Capital One

    Pros

    Better pay than other teller jobs.

    Cons

    Coaching. The sales model is restrictive and unreasonable. 3 to 5 minutes for every teller transaction? Ridiculous. I'm a teller not a sales person, why should I have to be the one selling the products? Don't you have a marketing department for that?

    Advice to ManagementAdvice

    Back off the tellers please.

    Doesn't Recommend
    Disapproves of CEO
  3. 1 person found this helpful  

    Ignore the Visigoths, the company is a decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at Capital One

    Pros

    The benefits package is generous and accomodating for a variety of people and life needs. Capital One appears well poised for growth with constant expansion.

    Cons

    Reputation of company to outsiders ranges from ambivalent to hostile. Talking about your employer at a party may start a fistfight.

    Advice to ManagementAdvice

    Since the company is still new to the banking and mortgage industry a cautious look about the way actions affect overall public reputation should be taken into account. With a marred record on the Credit Card department good marks in other areas would help ensure smooth expansion into new geographical and service areas.

    Recommends
    Approves of CEO
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  5.  

    Sr Business Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Business Analyst in Richmond, VA
    Current Employee - Senior Business Analyst in Richmond, VA

    I have been working at Capital One

    Pros

    Great environment, great 1st job out of college

    Cons

    industry is dwindling, pay growth is slow due to industry shinkage

    Advice to ManagementAdvice

    Look for different areas of opportunity vs. trying to squeeze more profit from card

    Recommends
    Approves of CEO
  6.  

    Capital One

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Principal Analyst in Richmond, VA
    Current Employee - Principal Analyst in Richmond, VA

    I have been working at Capital One

    Pros

    An authentic company; Open to change;
    Culture is great-- people need to have respect for others to survive here;
    Flexible schedule;
    Training
    10-10 and skip level 10-10

    Cons

    Mid-management's managing capability is questionable; Salary is not competitve;
    Recent acquisition of banks in some way changes the culture a lot

    Advice to ManagementAdvice

    Keep the core value of the business. I beleive the current initatives on enhancing customer expereince will position COF better in the long run

    Recommends
    Approves of CEO
  7.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Richmond, VA
    Former Employee - Anonymous Employee in Richmond, VA

    I worked at Capital One

    Pros

    Plenty of smart people. Strong emphasis on improvement. Takes no process or institution for granted

    Cons

    Demanding work schedule. You will work from home after hours

    Advice to ManagementAdvice

    Use less keywords and more employee feedback

    Recommends
    Approves of CEO
  8. 1 person found this helpful  

    Love working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Business Manager in Dallas, TX
    Current Employee - Senior Business Manager in Dallas, TX

    I have been working at Capital One

    Pros

    Lots of great things about the company, some of the things I like most are:
    - Extremely smart and competent people to work with and learn from
    - Complete empowerment to associates at all levels
    - Very young, highly energetic, and collaborative culture
    - Culture encourages debating different points points of view
    - Very open top management with a lot of respect for people at all levels
    - Very balance work/life balance for their level of compensation

    Cons

    No place is perfect and Capital One is no exception:
    - Main focus is on developing and rewarding analytical skills and less on leadership development
    - Growth opportunities are started to become limited
    - Hard to differentiate yourself amongst such a great group of smart people leading

    Advice to ManagementAdvice

    Maintain our unique identity in Financial Services and not become a typical bank.

    Recommends
    Approves of CEO
  9. 1 person found this helpful  

    Great place - smart folks - decent pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Director in McLean, VA
    Former Employee - Director in McLean, VA

    I worked at Capital One

    Pros

    - smart people
    - true meritocracy, limited politics
    - efficient organization, most things generally work as intended
    - profitable, stable

    Cons

    - credit cards aren't the most inspiring industry!
    - sprawling coverage of financial services is increasing bureacracy / complexity
    - difficulty keeping entrepreneurial feel

    Advice to ManagementAdvice

    Credit cards is the successful model - local banking is not, rather than expanding depth in US Fin Svcs should focus on expanding breadth to other credit card markets

    Recommends
    Approves of CEO
  10. 3 people found this helpful  

    Overall a good place but a roller coaster ride

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Manager in Richmond, VA
    Current Employee - Senior Manager in Richmond, VA

    I have been working at Capital One

    Pros

    1) Good pay and benefits
    2) Good vacation/time off
    3) Good flex time and work/life balance
    4) Beautiful campus with basketball, gym, tennis and walking trails
    5) Richmond has low cost of living PLUS great schools and very little commute time

    Cons

    - terrible performance management system - most people leave because of this-
    - high stress and competative environment - got to watch your back
    - tons of bueracracy and unnecessary process especially in IT
    - If you lose your job there is nothing else in Richmond and you have to move to DC or other big metros
    - Management is cutting pay and benefits - no raises in past 3 years, 401K cut down, training slashed, and hundreds of jobs gone offshore. You make one mistake and you are out, labelled as a "poor performer".

    Advice to ManagementAdvice

    Scrap the performance management system. Learn how to do this from other top companies.

    No opinion of CEO
  11. 1 person found this helpful  

    It all depends on what department you're in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Principal Coordinator in Glen Allen, VA
    Current Employee - Principal Coordinator in Glen Allen, VA

    I have been working at Capital One

    Pros

    Management tends to be very flexible and allows for flexible work arrangements, either permanently or on a temporary basis. This included either working a full day from home or a portion. The gym at the main West Creek campus is great, never too crowded, knowledgeable trainers, a 5 minute or less walk from any building...and you can't beat the $15 per month fee.

    Cons

    Some departments are either to advance in than others, and even then it depends on your manager. I know of more than a few people who have been promoted 2+ times since they moved out of my department (within the past 2 years), but yet no one within my department has been promoted at all

    Advice to ManagementAdvice

    It would be super if those within uppermanagement didn't look down on those of us who aren't on the same level as them...we know that you don't want to acknowledge us since you when you walk past us you act like we're not there even if we say hello. If it wasn't for us lowly people doing the actual work, you wouldn't be able to report out "your" data and look so wonderful

    Approves of CEO

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