Capital One Reviews

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  1. Helpful (1)

    It all depends on what department you're in

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Coordinator in Glen Allen, VA
    Current Employee - Principal Coordinator in Glen Allen, VA
    Approves of CEO

    Pros

    Management tends to be very flexible and allows for flexible work arrangements, either permanently or on a temporary basis. This included either working a full day from home or a portion. The gym at the main West Creek campus is great, never too crowded, knowledgeable trainers, a 5 minute or less walk from any building...and you can't beat the $15 per month fee.

    Cons

    Some departments are either to advance in than others, and even then it depends on your manager. I know of more than a few people who have been promoted 2+ times since they moved out of my department (within the past 2 years), but yet no one within my department has been promoted at all

    Advice to Management

    It would be super if those within uppermanagement didn't look down on those of us who aren't on the same level as them...we know that you don't want to acknowledge us since you when you walk past us you act like we're not there even if we say hello. If it wasn't for us lowly people doing the actual work, you wouldn't be able to report out "your" data and look so wonderful


  2. Helpful (1)

    Great place - smart folks - decent pay

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in McLean, VA
    Former Employee - Director in McLean, VA
    Recommends
    Approves of CEO

    Pros

    - smart people - true meritocracy, limited politics - efficient organization, most things generally work as intended - profitable, stable

    Cons

    - credit cards aren't the most inspiring industry! - sprawling coverage of financial services is increasing bureacracy / complexity - difficulty keeping entrepreneurial feel

    Advice to Management

    Credit cards is the successful model - local banking is not, rather than expanding depth in US Fin Svcs should focus on expanding breadth to other credit card markets


  3. Helpful (1)

    Smart top management, largely capable people and culture, less political than competition

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager, Project Management in Richmond, VA
    Current Employee - Manager, Project Management in Richmond, VA
    Recommends
    Approves of CEO

    Pros

    * Great values, sensible and largely competent top management * Strong support for employees' work-life balance and flexible work options (eg: working from home) * Support for lateral movement for employees * Largely less political compared to competition, and quick to adapt business strategy and adjust priorities in response to broader market environment

    Cons

    * Still integrating the multiple Bank acquisitions, overall culture is not consistent, very hierarchical in many groups (different from the Capital One of a few years ago) * Lack of savvy around investment in technology infrastructure, aging systems and massive inefficiencies that are finally slowly being addressed. Not too dissimilar to other banks but for a company that grew up on innovation and analysis-driven strategy, its taken a while to realize that ongoing technology investment is needed to support the quality data and analytical tools the company needs

    Advice to Management

    * Aggressively drive to a uniform positive culture, actively dismantle the hierarchical environment everywhere it exists in the company * Continue providing the executive support to fix technology infrastructure and maintain an ongoing attitude of investment. Just like everything else that matters (employees, customer service, operational processes, etc.) technology needs ongoing investment to support the strategic objectives and not be a roadblock to success


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  5. Capital One Auto Finance former associate.... thank God!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Plano, TX
    Former Employee - Account Manager in Plano, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    We have the authority to work with the customer and keep the customer in their vehicle by trying to resolve their account.

    Cons

    Customer's hide their vehicle and it can be a negative mark against you if the account is not resolved at the end of the month.

    Advice to Management

    Treat your employees with respect and not like children.


  6. Great place!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Director in McLean, VA
    Current Employee - Business Director in McLean, VA
    Recommends
    Approves of CEO

    Pros

    Its a great place to work

    Cons

    It can get too analytical at the cost of common sense business

    Advice to Management

    None


  7. BA Review

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Plano, TX
    Former Employee - Business Analyst in Plano, TX
    No opinion of CEO

    Pros

    Flexible environment Great bonus Good people Stress good tactical leadership

    Cons

    Very disorganized Sales force mentality Basically acting like a collection agency for overdue accounts

    Advice to Management

    Spend more on IT and stop outsourcing everthing


  8. Helpful (2)

    Good for post grads, but don't get stuck there

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Analyst in McLean, VA
    Former Employee - Data Analyst in McLean, VA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Cap One has a lot of experience to offer post college graduates, especially in analyst roles. The company generally has multiple levels of great management which will get said entry-level employees quickly up to speed on corporate analytics. There's also a plethora of systems for the analysts to work on and the learned fundamentals are highly valuable for future careers. It's a great environment, if used for a stepping stone to other careers.

    Cons

    Being a large company and having a fairly "locked" management structure, it is very difficult for newer employees to advance to management levels. Some friends of mine interviewed there recently, and said they had spoke to analyst managers who had been there for 10-15 years, each of whom never worked a different job since college! If you're looking for the be-all-end-all employer and are happy with 3-5% salary bumps every year, then by all means head over to Cap One. However, if you think you're good at what you do and are expecting to double your salary in 5 years, then do not go to Cap One. It doesn't matter how smart you are, you will not move up quickly. If you find yourself in this category, you may want to consider a smaller business (<1,000 employees) - that's where you will find some serious career growth and career advancement opportunities.

    Advice to Management

    With the stagnation of the credit industry, there is little that can be done to facilitate employee advancement (at a company like Cap One). If I were management, I'd create a process in which we only hire drones (who don't care about their careers) leaving the truly ambitious to pursue careers at companies where they can make more of an impact.


  9. good place, but very competitive and a bit of a "cult" culture particularly in M&A

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Richmond, VA
    Former Employee - Manager in Richmond, VA
    Recommends
    Approves of CEO

    Pros

    - smart people - decision making delegated to the lowest levels

    Cons

    - cult like feeling - integration issues

    Advice to Management

    create more rotation opportunities for employees


  10. It is an OK place for new graduates

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richmond, VA
    Former Employee - Anonymous Employee in Richmond, VA
    Approves of CEO

    Pros

    Good starting point for new graduates. C1 hired a lot new graduate from different majors so it is a good starting point to get a step into the door of financial world.

    Cons

    For technical person, no much growth room or opportunity for their skills.

    Advice to Management

    Need to enhance the analytical side of the company and retain the talent. New graduates tend to leave in mass after 1-2 years .


  11. Helpful (1)

    Great work-life balance

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richmond, VA
    Current Employee - Anonymous Employee in Richmond, VA
    Recommends
    Approves of CEO

    Pros

    There is a great balance of work and social life. Management is respectful and helpful to subordinates and there is a lot of flexibility to move within the company. Associate development is important to the company and associates have lots of opportunities to make a difference and keep aware of high-level decision making.

    Cons

    There is some resistance to change at times and some associates are overworked while others have much lighter schedules. The company seeks agreement, sometimes going too far in this.

    Advice to Management

    Keep up the executive speakers and make the Rich meetings accessible to everyone. Keep up the notifications on strategic developments.


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