Capital One Reviews

Updated October 17, 2014
Updated October 17, 2014
1,552 Reviews
3.4
1,552 Reviews
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Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
795 Ratings

Review Highlights

Pros
  • Flexible work timings at Capital One helps to maintain work life balance (in 246 reviews)

  • Work-from-home policy is dependent on team individually, but is generally flexible (in 66 reviews)


Cons
  • Work-life balance sucked tremendously because the questionable shifts they have you work (in 60 reviews)

  • Performance management process does not encourage associate alignment to corporate goals (in 63 reviews)

More Highlights

Employee Reviews

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  1.  

    Lots of money for very little productivity ..stable? yes, innovative? no.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Capital One full-time (more than 3 years)

    Pros

    Awesome SF design team, remote engineering team, and overall good people in the office.

    Cons

    Lack of leadership
    Lack of management
    Lack of resources
    in the wrong game (trying to out innovate the start ups while working with an old bank infrastructure)

    Advice to ManagementAdvice

    Focus on core competencies and try not to out feature other startups in the payment/ banking industries
    Communicate down
    involve workers in the decision making process

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Political sans constantly shifting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in McLean, VA
    Former Employee - Director in McLean, VA

    I worked at Capital One full-time (more than 5 years)

    Pros

    The company offers good pay, good bonuses and good benefits. There are gyms, cafeterias, medical clinics, and other benefits at some of the locations.

    Cons

    The performance management system creates a dog-eat-dog culture...actually more like rats eating rats...even their young. Instead of people working together to collaborate, they compete and work against each other.

    Advice to ManagementAdvice

    Listen to others...you're not as smart as you think you are. True leaders listen to others and talk to others...not to pay lip service but to sincerely gain knowledge.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Coordinator in Richmond, VA
    Former Employee - Senior Coordinator in Richmond, VA

    I worked at Capital One full-time (more than 5 years)

    Pros

    Training and opportunity for growth in current and new departments. Great managers with the knowledge offering support and suggestions for success.

    Cons

    The goal quotas we were given to make seemed to get higher each month. The lack of promotions was also an issue for me. Switching departments was with intent for positive change and possible a promotion.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Bank Manager

    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One

    Pros

    Great benefits and work life balance

    Cons

    The Company mentality is changing.

    Advice to ManagementAdvice

    N/A

  6.  

    Unclear goals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Glen Allen, VA
    Former Employee - Anonymous Employee in Glen Allen, VA

    I worked at Capital One as a contractor (more than an year)

    Pros

    Flexible hours and portable laptops, video trainings and friendly employees. Cool west creek campus with dining options and modern buildings

    Cons

    No clear goal, kind of shot in the dark..management was always traveling making it hard to get into contact with them

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bank Teller in New York, NY
    Former Employee - Bank Teller in New York, NY

    I worked at Capital One full-time (more than 3 years)

    Pros

    coworkers at best, some perks if you hit sales goals.

    Cons

    Banking Center Managers will use and abuse you until they do not need you anymore. Management wants more than what they give back to employees. Managers would promise promotion to top tellers without any REAL intent to promote them to maximize production. I've seen cases where employees are against being used and abused by management and are accused of not being "team players".

    Advice to ManagementAdvice

    Upper management needs to be held more accountable. Too many cases of management covering up or saving their behinds while letting everyone else

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX

    I worked at Capital One full-time (more than 3 years)

    Pros

    For the most their benefits were good. The start off pay was ok.

    Cons

    High call volume. Not easy to move up.

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Capital One Bank District Mngr

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital One

    Pros

    Good benefits, salary for most levels are competitive.

    Cons

    Retail banking leaders are disconnected from branches. Very cut throat/micro managed. Big bank wanna-be.

    Advice to ManagementAdvice

    Spend time with associates that really work. Get to understand real issues and act. Most laugh at "Change Banking for Good".

  10.  

    soul sucking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One full-time

    Pros

    The benefits are good. Some locations have better perks than others.

    Cons

    constant fire drills, long hours

    Doesn't Recommend
    No opinion of CEO
  11. 1 person found this helpful  

    Terrible communication of best practices.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller
    Former Employee - Teller

    I worked at Capital One part-time (less than an year)

    Pros

    Pay is decent and the hours are easy to work with.

    Cons

    Was hired as part time but because of how understaffed (because of firing and quitting they were ) I ended up working overtime many weeks. The training was extensive and unneeded as the policies and best practices were polar opposites when actually in branches and they vary from branch to branch also (I know this because I was sent to different branches to cover from my first week at the job). Many of the systems and programs we used in branch were also unavailable during the two weeks training so we had to just wing it when we got to our home branch.

    Advice to ManagementAdvice

    The VID policy and how it is abused/ implemented needs to be seriously looked at. Training needs to reflect actual best practices and not what Capital One wishes they were.

    Doesn't Recommend
    Disapproves of CEO

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