Capital One

  www.capitalone.com
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Capital One Reviews

Updated August 20, 2014
Updated August 20, 2014
1,465 Reviews

3.4
1,465 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
733 Ratings

Review Highlights

Pros
  • Flexible work timings at Capital One helps to maintain work life balance (in 216 reviews)

  • Work-from-home policy is dependent on team individually, but is generally flexible (in 63 reviews)


Cons
  • Work-life balance sucked tremendously because the questionable shifts they have you work (in 55 reviews)

  • Performance management process does not encourage associate alignment to corporate goals (in 59 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good for freshers for an experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Modeler  in  Richmond, VA
    Former Employee - Data Modeler in Richmond, VA

    Pros

    Decent salaries. Flexible working hours.

    Cons

    Not much career growth. The management keeps changing the organization structure a lot.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Easy work, good pay but hard to advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Associate  in  McLean, VA
    Current Employee - Senior Associate in McLean, VA

    Pros

    Good pay, great experience with a Fortune 200 company and a very recognizable Brand. If you are looking to build your resume as a brand strategist and get great hands on learnings the Brand Department is good.

    Cons

    Too many lifers, too top heavy, narrow thinking and passive aggressive management. No one leaves and Capital One does like firing people so there are very limited spaces at the top of the department. I have been a 'top performer" for 3 year, getting the highest bonus you can but still not advancing.

    Advice to ManagementAdvice

    Nit picky reviews are a waste of time. Just be honest and let associates know there is a line and you just have to wait your turn.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Culture is great along with flexible working environment.

    Cons

    Career path was great a few years ago but has been more difficult to move up the ladder and promotions are scarce. More work with no compensation...

    Advice to ManagementAdvice

    Surveys are done annually but nothing is done to fix the issues.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    OK in the right position, on the right team, with the right management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Director
    Current Employee - IT Director

    Pros

    Work environment, good benefits, discounted stock purchase. Diverse associate population with a significant number of women in senior leadership roles.

    Cons

    Politics. Working after hours often expected ... Very youth oriented. Capital One has a tendency to re-organize every couple of years, hiring younger associates, and laying off experienced, higher paid associates. Many of the senior management positions are filled from outside the company.

    Advice to ManagementAdvice

    None. The company makes $1B +/quarter!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Was a good company to work for before merger with HSBC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Risk Coordinator  in  Chester, VA
    Former Employee - Risk Coordinator in Chester, VA

    Pros

    personal time off, health benefits, 401k, learning new skills, career development resources, cafeteria, fitness center

    Cons

    favoritism, lack of pay raise, hard to move up within the company, high turnover

    Advice to ManagementAdvice

    Recognize the hard work of your employees and give better pay raises

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Coordinator  in  Glen Allen, VA
    Current Employee - Customer Service Coordinator in Glen Allen, VA

    Pros

    Flexible work schedule. Benefits for insurance and time off

    Cons

    As a phone associate you're expected to adhere to a lot of rules, can be very stressful.

    Advice to ManagementAdvice

    understand that your most valuable commodity which is customer service deserves to be treated as that...valuable.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Great legacy, but culture has changed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Richmond, VA
    Former Employee - Director in Richmond, VA

    Pros

    Comp is higher than in almost every other Richmond area company. Plus, the people are great - not average, but great!. Constant change makes for an exciting workplace.

    Cons

    The culture has changed markedly. Capital One has become a big bank - with all that it entails. Internal competition has created a political climate. And the company, more than most, values youth - older workers have a difficult hill to climb.

    Advice to ManagementAdvice

    Go back to hiring the "best athletes" over deep industry experience...and squash the political hoohah that has become so prevalent.

    Recommends
    Approves of CEO
  9.  

    Awesome place with great analytics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst  in  Richmond, VA
    Current Employee - Senior Business Analyst in Richmond, VA

    Pros

    - Analytics
    - work life balance
    - fast paced

    Cons

    - Tons of meetings. Hard to find time to work

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Long time for promotion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Many company benefits, decent hours

    Cons

    Low pay rate, promotions based on network and NOT quality of work

  11.  

    above average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Risk Manager  in  Richmond, VA
    Former Employee - Risk Manager in Richmond, VA

    Pros

    good place to start a career

    Cons

    Political infighting among numerous departments

    Advice to ManagementAdvice

    better work life balance

    Recommends
    Negative Outlook
    Approves of CEO

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