Capital One Reviews

Updated August 31, 2015
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2,370 Employee Reviews

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  1. Business Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people, highly analytical environment. Possible to take more ownership if you ask for it.

    Cons

    Depends on whether you like your team and your project. Takes time to move.


  2. Helpful (7)

    IT Senior Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Senior Manager in Richmond, VA
    Current Employee - IT Senior Manager in Richmond, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Capital One (More than 10 years)

    Pros

    Good pay, benefits, time off, etc. Pockets of great leadership. Campuses are excellent - great work spaces and amenities. Coworkers are super bright, most committed to the success of projects, their teams, and their peers.

    Cons

    Confused on their identity. Want to be a "tech" company, but are a large financial institution. This conflicts with federal regulations/controls/and risk reduction practices needed to support a financial institution. Also has a tendency to do a full pendulum swing verses really thinking through broadscale shifts in direction. In this new agile world, senior leadership should pilot, implement, learn in smaller pockets vs. taking an all or nothing approach to everything they do. It's ok though because with the tendency to overcorrect, wait a year or so and it will balance back to what would have made sense in the first place...

    Advice to Management

    Wanting to be a leader in Tech doesn't mean following all the industry trends. Leaders lead, not follow. Get creative, make your own mark. Stop copying failed practices at other companies.


  3. Helpful (1)

    Change, change and more change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Richmond, VA
    Current Employee - Director in Richmond, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Capital One full-time (More than 10 years)

    Pros

    Great facilities, decent pay and benefits, some good people. The experience varies from one dept to another. Good manager equates to good company.

    Cons

    Too much change. Managers are shuffled around constantly before they can make a difference or be held accountable for their errors. Forcing a lot of old timers out in an effort to "embrace digital". Environment is becoming hostile to folks over 50.

    Advice to Management

    Worry about competing with other financial institutions before declaring "we compete with Google and Apple" Value experience. It has a lot to do with getting you where you are today. Pick a strategy and see it through.


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  5. No work/life balance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Associate in Glen Allen, VA
    Current Employee - Senior Associate in Glen Allen, VA
    Doesn't Recommend
    Approves of CEO

    I have been working at Capital One (More than a year)

    Pros

    Flexible working hours, Good employee benefits

    Cons

    Nothing like work life balance, You will invariably work more then 60 hrs a week.


  6. Cons outweigh the pros

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Richmond, VA
    Current Employee - Operations Manager in Richmond, VA
    Doesn't Recommend
    Negative Outlook

    I have been working at Capital One full-time (More than 10 years)

    Pros

    Awesome bonuses; great 401K match

    Cons

    1) Meetings meetings meetings; Meeting Culture trumps the Work Culture every time 2) Least objective performance management process I've ever experienced--totally based on how much your manager likes you 3) CEO talks a good game, but not implemented by middle management

    Advice to Management

    If you can use objective data for determining credit, you can use also use it for Performance Management


  7. Financial Services

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Ops Product Coordinator in Lawrenceville, GA
    Former Employee - Senior Ops Product Coordinator in Lawrenceville, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 10 years)

    Pros

    Advancement opportunities, a lot of room for growth. Also, having the ability to cross train in other areas as well as take certified classes and being a part of the morale committee and get everyone engaged.

    Cons

    Possibility of being outsourced in which layoff can occur.

    Advice to Management

    Be a well rounded manager. Not just a production manager but a people manager first because the people is what help the business.


  8. IT Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in Plano, TX
    Current Employee - IT Manager in Plano, TX
    Recommends
    Neutral Outlook

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Great place to work with great benefits.

    Cons

    Difficult to advance and maintain a work life balance.


  9. morale is horrible with management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great benefits, nice company outings, great place to start entry level

    Cons

    Management need to confirm information before releasing it to thier teams because rep not being fully prepared effects the customers

    Advice to Management

    Need to promote based of hard work


  10. Okay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Irving, TX
    Former Employee - Customer Service Representative in Irving, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Capital One (More than a year)

    Pros

    Benefits were very very good, training was very good, they tried to make a call center atmosphere fun as possible.

    Cons

    Low pay, managers were often biased, too much drama on the floor and not a lot of consistency with policies.

    Advice to Management

    Be consistent with policies and procedures, and if you want to be an effective manager, show up work occasionally and stop trying to be Friends with your employees.


  11. Helpful (1)

    Great compensation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richmond, VA
    Current Employee - Anonymous Employee in Richmond, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    + Compensation + Great people (smart, interesting) + Top-notch facilities + Lots of internal roles (to move around)

    Cons

    - Not loyal (no safe jobs, particularly if you are 50 and older) - Hard to get promoted (too much talent to compete against)

    Advice to Management

    Treat older people better



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