Capital One

  www.capitalone.com
  www.capitalone.com

Capital One Reviews in Richmond, VA

Updated December 19, 2014
Updated December 19, 2014
1,645 Reviews
3.5
1,645 Reviews
Rating Trends

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Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
854 Ratings

Review Highlights

Pros
  • Flexible work timings at Capital One helps to maintain work life balance (in 255 reviews)

  • Work-from-home policy is dependent on team individually, but is generally flexible (in 70 reviews)


Cons
  • Work-life balance sucked tremendously because the questionable shifts they have you work (in 60 reviews)

  • Performance management process does not encourage associate alignment to corporate goals (in 66 reviews)

More Highlights

443 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Richmond, VA
    Former Employee - Anonymous Employee in Richmond, VA

    I worked at Capital One

    Pros

    * Work-life balance
    * Smart People
    * Room to move

    Cons

    * Somewhat stagnant management
    * Less easy to move around now

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Data Analyst in Richmond, VA
    Current Employee - Principal Data Analyst in Richmond, VA

    I have been working at Capital One full-time (more than 3 years)

    Pros

    Work is project-based. You have good work life balance although sometimes some overtime.

    Cons

    The culture is Not very aggressive

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Fabulous starter job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Associate Brand Manager in Richmond, VA
    Current Employee - Senior Associate Brand Manager in Richmond, VA

    I have been working at Capital One full-time (more than 3 years)

    Pros

    Work-life balance, autonomous, ownership, integrated marketing, cross-functional collaboration, digitally forward, fabulous, smart people

    Cons

    No formal rotational program, salary less than other college new hire peers in other departments

    Recommends
    Positive Outlook
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  5.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager, Process in Richmond, VA
    Current Employee - Manager, Process in Richmond, VA

    I have been working at Capital One full-time (more than 3 years)

    Pros

    Pay, benefits are great.
    People are smart, good and hardworking

    Cons

    Very Competitive, stressful. Hard to maintain work life balance

    Recommends
    Neutral Outlook
  6.  

    Its all who you know, Customer Service Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Coordinator in Richmond, VA
    Current Employee - Customer Service Coordinator in Richmond, VA

    I have been working at Capital One full-time (more than 3 years)

    Pros

    Nice, laid back environment
    Great vacation time
    The benefits are wonderful
    401k Match

    Cons

    Upper management looks down on the agents and do not care or even listen to their needs
    Always a lot of change, which isn't always bad
    Agents are not given the necessary materials and information to get the job done.
    If you don't know someone directly from another dept, it is very difficult to get promoted

    Advice to ManagementAdvice

    Get to know your phone agents and listen to their problems, also make sure the agents have all of the correct information and materials to do their job

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Decent experience, I learned a lot about corporate culture and valuable lessons about office politics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Systems Analyst in Richmond, VA
    Former Employee - Business Systems Analyst in Richmond, VA

    I worked at Capital One

    Pros

    There are a lot of different groups to join, many ways to advance. It really depends on your interests. There finance department would be the best choice in terms of upward mobility.

    Cons

    I was a contractor, and they are not treated the best. Become an associate as quickly as possible.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Short timer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Project Manager in Richmond, VA
    Current Employee - Principal Project Manager in Richmond, VA

    I have been working at Capital One full-time (more than 5 years)

    Pros

    Company values, work-life balance, education, team spirit

    Cons

    promotions, too many silos, too many process and procedures in separate entities

    Advice to ManagementAdvice

    More emphasis on mentoring,

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great place to work and earn perks..Dont get too comfy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative in Richmond, VA
    Former Employee - Senior Customer Service Representative in Richmond, VA

    I worked at Capital One full-time (more than 8 years)

    Pros

    Team environment is awesome and everyone works together. Salary increases are good along with monthly bonuses. Various schedules to work.

    Cons

    If you make too much and cap out they will find any minor reason to fire you no matter how good of a performer. Alot of cliques and childish behavior coming from management. Dont ask management how to improve your job they wont know.

    Advice to ManagementAdvice

    Try retaining employees that know how to do the job functions at hand instead of firing them to reduce cost.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Application Developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Developer in Glen Allen, VA
    Current Employee - Applications Developer in Glen Allen, VA

    I have been working at Capital One full-time (more than an year)

    Pros

    Flexible working hours, Remote work, Very helpful management

    Cons

    I haven't observed any issues so far. I enjoy working here.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Salary and Benefits are Great. Performance Management Process is not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Richmond, VA
    Current Employee - Senior Business Analyst in Richmond, VA

    I have been working at Capital One full-time (more than 3 years)

    Pros

    You are exposed to some of the most intelligent, dedicated professionals on the planet. Hours can be flexible depending on what department you are in and working from home is an accepted practice in most professional roles. The company is very active in the community and sponsors volunteer events regularly for associates to participate in. The salary and benefits package is competitive. Taking on new challenges is encouraged and once you have been in your role for a year you can post for any available roles at your level.

    Cons

    There are reorgs frequently. There is no rhyme or reason to the cadence with which they will shake up your work life, job or reporting relationship. In some cases these reorgs result in folks losing their jobs. Also, coming to work every day and doing your assigned job is not enough to be successful. Going above and beyond is the minimum standard. Be prepared to take on more and work outside of your role if you expect to keep your career with this company. The performance management process is the most convoluted I have ever seen. You are pitted against people at your same level within your department and your manager has to go into a cage match twice a year to fight for your ranking. I have never had a problem navigating the process. It is just something to be aware of before you sign on.

    Advice to ManagementAdvice

    Revamp the performance management process to provide a clearer set of objectives for associates. Provide a more stable work environment where associates are not in fear of the next reorg or performance management cycle.

    Recommends
    Positive Outlook
    Approves of CEO

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