Capital One

www.capitalone.com

Capital One Reviews in Tampa, FL

Updated January 9, 2015
Updated January 9, 2015
1,703 Reviews
3.5
1,703 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
893 Ratings

Review Highlights

Pros
  • Flexible work timings at Capital One helps to maintain work life balance (in 255 reviews)

  • Work-from-home policy is dependent on team individually, but is generally flexible (in 70 reviews)


Cons
  • Work-life balance sucked tremendously because the questionable shifts they have you work (in 60 reviews)

  • Performance management process does not encourage associate alignment to corporate goals (in 66 reviews)

More Highlights

49 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Awesome company with many benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at Capital One full-time (more than a year)

    Pros

    Benefits, competitive pay, monthly bonuses, great work enviornment and team

    Cons

    telecommute can be kind of boring, although Capital One does try and make the experience as united as possible

    Advice to ManagementAdvice

    Stop micromanaging your employees. This is the adult world, not Pre-K

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Capital One knows that they are asking you to do a demanding job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fraud Account Supervisor in Tampa, FL
    Former Employee - Fraud Account Supervisor in Tampa, FL

    I worked at Capital One full-time (more than a year)

    Pros

    They actually try to make you feel welcome when you become employed. They care about your well being and do a lot to make sure that even when you are being screamed at by customers that you have outlets to be okay.
    They feed you all the time.
    They make sure that morale is up with all of the competitions and prizes they can give you.

    Cons

    Customers are absolutely terrible and you cannot defend yourself in anyway. They are the worst part of the job. I do not know how to explain how bad the card holders are, especially as a supervisor in the Fraud Department.

    Advice to ManagementAdvice

    Pay everyone in the fraud department more because they do not get nearly enough for what they deal with.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Coordinator in Tampa, FL
    Current Employee - Customer Service Coordinator in Tampa, FL

    I have been working at Capital One full-time (less than a year)

    Pros

    Great benefits, and a equal opportunity work place. Doesn't have a lot of negativity like most call centers, everyone is like family working here.

    Cons

    Working here and having medical issues or children is a down fall due to there attendance policies even if you have a note

    Advice to ManagementAdvice

    Mangers should be more understanding, and if your wrong just say it . Don't let your pride get in the way

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Fun place to work in the beginning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Customer Care Representative in Tampa, FL
    Current Employee - Work At Home Customer Care Representative in Tampa, FL

    I have been working at Capital One part-time (less than a year)

    Pros

    Work from home, decent pay

    Cons

    To many different opinions on quality of calls. It's ridiculous how one person can score your call a 90 while another can score the same call as a failing 70.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    collector

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collector in Tampa, FL
    Current Employee - Collector in Tampa, FL

    I have been working at Capital One full-time (more than 3 years)

    Pros

    Best part of working was my co-workers who were at the same level as me

    Cons

    No room for growth - they always hire from outside the company for higher positions

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    My time at Capital One was Educational for I learned everyday useful information.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Tampa, FL
    Former Employee - Account Manager in Tampa, FL

    I worked at Capital One full-time (more than a year)

    Pros

    One can learn lessons for life . nice benefit package easy, relaxed and casual culture.

    Cons

    Work / life balance way off . There is a bit of micromanagement but not over the top.

    Advice to ManagementAdvice

    Calibrate each other as well as the agents, so everyone is on the same page.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    It's ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fraud Investigator in Tampa, FL
    Current Employee - Fraud Investigator in Tampa, FL

    I have been working at Capital One full-time (more than 5 years)

    Pros

    They are a company that's laid back always a pot luck or some sort of food reward

    Cons

    The pay is not the best and it's hard to make good money there

    Advice to ManagementAdvice

    People want to feel like they are getting paid what they are worth

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Work at Home Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Tampa, FL
    Former Employee - Account Manager in Tampa, FL

    I worked at Capital One full-time (more than a year)

    Pros

    Great atmosphere, the management and staff work together and are all very much like family. The pay is great and work/life/family balance is awesome.

    Cons

    I have to cons for Capital One

    Advice to ManagementAdvice

    Keep up the great work!

    Recommends
    Positive Outlook
    Approves of CEO
  10. 6 people found this helpful  

    So far so good; Fraud Intake Coordinator job review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fraud Intake Coordinator in Tampa, FL
    Current Employee - Fraud Intake Coordinator in Tampa, FL

    I have been working at Capital One full-time (less than a year)

    Pros

    I just finished classroom training so my review will be based on that and updated later on. Classroom training is eight hours a day for four weeks long. It is A LOT of information, but the trainer is really good at her job.Also, being in the classroom with people who had experience and with people who didn't made it easier to learn things. There's a lot of managers, and each one came in multiple times throughout training to meet us. So far, management looks laid back and personable.

    BENEFITS BROKEN DOWN:
    All benefits including 401k matching,health,dental,vision,education assistance,adoption assistance, start on DAY ONE!
    The benefits cant be matched elsewhere. Yes, hourly isn't anything to write home about, but you're offered a "differential" to work a later shift of about 10%, over time is given if wanted and theres monthly bonuses that add up to $1250 that agents can get. From what I have heard from current agents, they aren't too hard to get.
    Health care: This is the best health care I have seen for hourly employees. Again, it starts on day one, and their most expensive plan for one person is about $30/month, which includes no copay and free walk-in clinic visits. Add dental and vision on for about 2 extra a month.
    I didn't get insurance, but purchased life insurance. My $138,000 policy is about 3 dollars a month.
    Education assistance is $5500 for Bachelors and Masters degrees

    Capital One as a company is really cool. They pride themselves on having personal relationships with their customers.

    Cons

    It seems to be very difficult to get promoted

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Greta Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Tampa, FL
    Current Employee - Sales Associate in Tampa, FL

    I have been working at Capital One full-time (more than a year)

    Pros

    This company has great employee benefits. If you need a job that cares about you this is the one to be at.

    Cons

    No CONS great family culture. Management is really intune with their agents. They promote moral on the floor

    Advice to ManagementAdvice

    Great culture and flexible

    Recommends
    Positive Outlook
    Approves of CEO

Work at Capital One? Share Your Experiences

Capital One

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.