Capital One

www.capitalone.com

Capital One Reviews in Toronto, ON

Updated January 23, 2015
Updated January 23, 2015
1,695 Reviews
3.4
1,695 Reviews
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Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
887 Ratings

Review Highlights

Pros
  • Flexible work timings at Capital One helps to maintain work life balance (in 255 reviews)

  • Work-from-home policy is dependent on team individually, but is generally flexible (in 70 reviews)


Cons
  • Work-life balance sucked tremendously because the questionable shifts they have you work (in 60 reviews)

  • Performance management process does not encourage associate alignment to corporate goals (in 66 reviews)

More Highlights

20 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Very good company to work for. Company really lives the Excellence and Do the right thing policy. Time off and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Data Analyst in Toronto, ON (Canada)
    Current Employee - Senior Data Analyst in Toronto, ON (Canada)

    I have been working at Capital One full-time (more than an year)

    Pros

    Great Company. Great Culture; very collaborative and entrepreneurial. A lot of cross training. Time off and Benefits are really good and make the place work it. Solid leadership, especially the Canada office.

    Cons

    It is difficult to move from a Data Analyst to a Business Analyst. That is probably the only issue

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Sr. Business Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Associate in Toronto, ON (Canada)
    Current Employee - Senior Associate in Toronto, ON (Canada)

    I have been working at Capital One full-time (more than an year)

    Pros

    -ownership of work
    -good benefits
    -fun, young culture

    Cons

    -slower growth at middle management level

    Recommends
    Neutral Outlook
  3.  

    Fast-paced business environment with very competent employees. Work-life balance is well respected.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Toronto, ON (Canada)
    Former Employee - Project Manager in Toronto, ON (Canada)

    I worked at Capital One as a contractor (more than an year)

    Pros

    Capital One employees are intelligent, competent and a pleasure to work with. The company respects its employees and work-life balance is a priority.

    Cons

    No particular cons or complaints other than to say business units feel somewhat clique-like. Assimilating with teams can feel challenging.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Line Manager in Toronto, ON (Canada)
    Current Employee - Front Line Manager in Toronto, ON (Canada)

    I have been working at Capital One full-time (more than 3 years)

    Pros

    Great benefits, Amazing personalities, Suitable work environments, Awesome corporate values and community involvement, Challenging work

    Cons

    Process overtakes Customer Focus, most of the time. Vast differences and inconsistencies by site, Sub Cultures, Lack of people focus on the Senior level, Less emphasis on work life balance in management roles

    Advice to ManagementAdvice

    Get our heads out of process and refocus on the people aspect of the business. Being well managed should be coupled with being well engaged.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    very comfortable and flexible environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Toronto, ON (Canada)
    Current Employee - Senior Business Analyst in Toronto, ON (Canada)

    I have been working at Capital One full-time

    Pros

    very comfortable and flexible environment

    Cons

    not specific cons, hard interview

    Recommends
  7.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    I worked at Capital One full-time (more than an year)

    Pros

    Good culture, strong diversity values, good benefits

    Cons

    not a lot of advancement opportunities out of call center

    Recommends
    Neutral Outlook
  8. 4 people found this helpful  

    Good work-life balance, inconsistent opportunities for career progression

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at Capital One full-time (more than an year)

    Pros

    - Great work-life balance (can be busy at times but schedule is very flexible)
    - Good pay and benefits
    - Leadership is accessible and approachable
    - Some smart and fun people to work with
    - Can be exposed to different areas of the business
    - Great place for those who are highly analytical and willing/able to completely cater to your surroundings (see below)

    Cons

    - Very hierarchical official reporting levels
    - Experience outside of Capital One largely doesn't matter, in terms of its value to the company (i.e., none) and how you've been used to getting work done
    - Some managers are no good at managing people, but by definition they have to. No option to progress with hard skills.
    - Direct manager plays too important a role in a person's career. All your eggs are in one basket. No avenue to get around it unless you want to officially complain about your manager.
    - Promotions are very political, despite efforts to make it transparent. It all comes down to how much the aforementioned managers are willing/able to fight to get you promoted, and your ability to suck up, for lack of better word. No consideration whatsoever for experience/tenure (they pride themselves on this).
    - Re-orgs are way too frequent. While they don't as frequently let people go, there's a good chance you or your manager have no control over drastic changes to your actual role.

    Advice to ManagementAdvice

    - Pair up each employee with a career coach, who's senior but not in the same reporting structure
    - Create career paths for "specialists" who are not interested in or good at being people managers
    - Direct manager and skip level manager should join forces in performance management, so it's not one person dictating someone's performance.
    - Stop re-organizing every time someone leaves. Seriously.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Living the values of the organization creates a synergistic culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Assistant in Toronto, ON (Canada)
    Former Employee - Executive Assistant in Toronto, ON (Canada)

    I worked at Capital One as a contractor (less than an year)

    Pros

    Strong team building and professionalism. Everyone has a seat at the table.

    Cons

    The significant adoption of third-party contracting is an unfortunate reality. Under these conditions, the Associate does not receive compensation such as health benefits, personal days and sick days and third party contracts are excluded from high-level meetings and conferences. Without the full picture of the organizational imperatives, it is difficult to deliver the highest level of excellence.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Sr business analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Toronto, ON (Canada)
    Current Employee - Senior Business Analyst in Toronto, ON (Canada)

    I have been working at Capital One full-time (more than 5 years)

    Pros

    Good benefit, flexible hours and good work life balance. Embrace analytics and fact based decision. A good learning environment to get exposure to new tools and innovations.

    Cons

    A level of hierarchy exists. Management perspective can be difficult to change. Can take years to get promoted if not on a fast track.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    I worked at Capital One (more than 3 years)

    Pros

    Lots of bright people who are motivated to do a good job.
    Culture is good..there are department events each quarter. Company events happen throughout the year also.
    Games room is a plus.

    Cons

    Some jobs are seen as above others.
    If management is not rooting for you or can't see your potential, hard to get promoted.

    Advice to ManagementAdvice

    Keep the culture as the company grows. Would hate to see that change.

    Recommends
    Neutral Outlook
    No opinion of CEO

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