Capital One Reviews

Updated August 5, 2015
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3.3
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Recommend to a friend
Approve of CEO
Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
10 Ratings

Pros
  • Great work-life balance: You can find your level of commitment with respect to balancing career growth with personal interests (in 255 reviews)

  • Some teams allow you to work from home a few days a week (in 70 reviews)

Cons
  • There is no work/life balance in some areas (in 60 reviews)

  • Performance management process does not encourage associate alignment to corporate goals (in 66 reviews)

More Pros and Cons

27 Employee Reviews

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  1. slow growth

    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Capital One full-time (Less than a year)

    Pros

    good culture, very good benefits, intelligent co-workers

    Cons

    very slow growth, office politics

    Advice to Management

    promote the right people


  2. Helpful (2)

    A great place to work, a lousy place for your career

    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Approves of CEO

    I worked at Capital One full-time (More than 10 years)

    Pros

    Casual dress, flexible hours, great benefits, fun people and events

    Cons

    Gong show strategy, constant leadership turn, clique at the top running it, always behold to the US mothership. You get broad roles doing a lot of different things...but just in credit cards.

    Advice to Management

    When you say you are going to do something, do it...don't take years to do it (i.e. expand to QC, offer more than credit cards) Stop parachuting in Americans to run it for two years at a time.


  3. Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter in Toronto, ON (Canada)
    Current Employee - Underwriter in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    Stock options, rsp and esp benefits, educational assistance up to 5K annually if employed full time and 2.5K of employed part time. Lots of room for advancement

    Cons

    Pay scale is low compared to other financial institutions. Split days off, busy and not enough staff to handle call volume. Work is too repetitive and becomes easy to handle after a while

    Advice to Management

    More incentives!


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  5. they picked and choosed

    Current Contractor - Customer Service Representative in Toronto, ON (Canada)
    Current Contractor - Customer Service Representative in Toronto, ON (Canada)

    I have been working at Capital One as a contractor (Less than a year)

    Pros

    The pay rate was OK.

    Cons

    If they didn't like you for some reason they knew that you were not going to get hired but got your hopes up anyways and some of their trainers lie and they choose who they like just by looking at you.

    Advice to Management

    FIX everything.


  6. Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -good benefits. -salary decent. depends what department you work in

    Cons

    -stuck in department if you dont try to move up

    Advice to Management

    Keep up the good work


  7. Helpful (1)

    Wonder why so many good reviews came out of Toronto recently? HR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in Toronto, ON (Canada)
    Current Employee - IT Manager in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Capital One full-time (More than 5 years)

    Pros

    Good benefits. A lot of paid time off (if you are able to take it)

    Cons

    HR 'suggested' Toronto employees leave reviews on this site, hence the numerous positive ones miraculously appearing. Politics make this company unbearable, unless you are part of the in crowd. It is like middle school all over again. Poor IT infrastructure No true vision of the future. Every year or two the CEO will make a bold declaration (We are a bank now!) (We are an IT firm now!). A lot of people are fired and reorged to meet this whim, only to have it abandoned a couple years later to follow whatever new trend real companies are partaking No work-life balance. Expect people from the Associate Level on to the Senior Director level to be calling in on their vacations to meetings and spending a couple of hours a day answering emails.

    Advice to Management

    Remove the employee calibration system. This will weaken the favoritism and nepotism. Remove the numerous crooked executives and replace the CEO with a younger person.


  8. Helpful (4)

    Beware of "permanent" job offers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications in Toronto, ON (Canada)
    Former Employee - Communications in Toronto, ON (Canada)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    If you are young, energetic and willing to work for less than the going rate, this can be a fun place to start out. Designer workspace includes big windows, wood floors, leather sofas and coffee bars!

    Cons

    Jobs posted and offered as permanent are switched to contract once accepted by the applicant, with the promise of a permanent role dependent upon "performance" at a later date. When the contract expires it is extended (2 years max), rather than going perm, implying performance was not the true factor (i.e., poor performers should not be offered extensions). There is also a bullying culture that rewards aggression under the guise of promoting "Type A" personalities.


  9. Very good company to work for. Company really lives the Excellence and Do the right thing policy. Time off and benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Data Analyst in Toronto, ON (Canada)
    Current Employee - Senior Data Analyst in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than a year)

    Pros

    Great Company. Great Culture; very collaborative and entrepreneurial. A lot of cross training. Time off and Benefits are really good and make the place work it. Solid leadership, especially the Canada office.

    Cons

    It is difficult to move from a Data Analyst to a Business Analyst. That is probably the only issue


  10. Helpful (1)

    Sr. Business Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Associate in Toronto, ON (Canada)
    Current Employee - Senior Associate in Toronto, ON (Canada)
    Recommends
    Neutral Outlook

    I have been working at Capital One full-time (More than a year)

    Pros

    -ownership of work -good benefits -fun, young culture

    Cons

    -slower growth at middle management level


  11. Helpful (1)

    Fast-paced business environment with very competent employees. Work-life balance is well respected.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Project Manager in Toronto, ON (Canada)
    Former Contractor - Project Manager in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Capital One as a contractor (More than a year)

    Pros

    Capital One employees are intelligent, competent and a pleasure to work with. The company respects its employees and work-life balance is a priority.

    Cons

    No particular cons or complaints other than to say business units feel somewhat clique-like. Assimilating with teams can feel challenging.



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