CarMax Reviews

Updated May 27, 2015
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CarMax President, CEO, and Director Tom Folliard
Tom Folliard
3 Ratings

Pros
  • The best thing working at CarMax was the work life balance if you are a Manager (in 28 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles (in 38 reviews)

Cons
  • The work-life balance in IT is significantly oversold (in 25 reviews)

  • actions of others like sales consultants will sometimes fall on you although you had nothing to do with it (in 52 reviews)

More Pros and Cons

5 Employee Reviews

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  1. Helpful (1)

    AWESOME Place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Albuquerque, NM
    Former Employee - Sales Consultant in Albuquerque, NM
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CarMax full-time (Less than a year)

    Pros

    Great corporate environment, most of the co-workers and management are real team players, more than most. Casual uniforms, great internal discounts.

    Cons

    Work/Life balance. If you don't make the commission you need before pay day, you'll work open to close every day to get it. During those bad times, if you divide out your pay by the hour, it's very low.

    Advice to Management

    Be a team player as much as you are a coach.


  2. Robotic

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Automotive Sales Consultant in Albuquerque, NM
    Current Employee - Automotive Sales Consultant in Albuquerque, NM
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CarMax full-time (More than 3 years)

    Pros

    Great employees, great benefits, 401k matching, stock options. Peers definitely care about each other on a personal level and not just work related.

    Cons

    Corporation ran so things are always trying to be made "efficient" when they really just make it harder to earn money.

    Advice to Management

    Let us be in charge of our own development. Not just being told a generic way to improve.


  3. No work to life balance and you constantly get calls from the store on days off, return policy 100% screws over sales.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Albuquerque, NM
    Former Employee - Sales Consultant in Albuquerque, NM
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CarMax full-time (Less than a year)

    Pros

    It's decent money and most other salespeople were genuinely good people. Not incredibly stressful most of the time. Most days were alright.

    Cons

    The hours are horrendous, return policy means you lose half if they work with someone else on your day off. Inventory let cars through that absolutely should not have been put on the lot. Customers think they finance people with terrible credit and waste your time. Appraisal offers are almost always terrible. The clientele was bottom of the barrel, 9/10 had abysmal credit, creepy touchy old men, very terrible people walking through the doors. Once sold a car to a very drunk man and was reprimanded for "assuming" he was drinking, even with bottle sitting under the desk with him. Way too focused on quantity over quality.

    Advice to Management

    Support salespeople who are working with a customer who makes them uncomfortable. Don't act like it's inconvenient when they ask for help, it is literally your job. Stop with the 10 hour shifts and making people feel bad for being on their lunch break when it's busy, your employees aren't robots.


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  5. Great place to work.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Albuquerque, NM
    Current Employee - Sales Consultant in Albuquerque, NM
    Recommends
    Approves of CEO

    Pros

    Fortune 500 #32 company to work for.

    Cons

    Full commission sales can be unpredictable sometimes.

    Advice to Management

    none


  6. Great culture, but losing its direction

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Albuquerque, NM
    Former Employee - Sales Consultant in Albuquerque, NM
    No opinion of CEO

    Pros

    Good training. Good feedback system. Positive encouragement. Decent but expensive benefits. Excellent website and tools to work with.

    Cons

    Carmax is making as much or even more per car than reputable dealers, but pays its sales people about 20% of what they should be making per car. Also, their mechanic shops have cut a lot of corners + the mechanics were converted to hourly, effectively cutting their average pay by about $10k annual. Nothing sucks like telling a customer how great quality Carmax cars are only to have your customer angrily walk out because the car is not of acceptable quality.

    Advice to Management

    Pay your people what they are worth and bring back the quality and prices that made Carmax a name worthy of respect.



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