CarMax Reviews

Updated October 20, 2014
Updated October 20, 2014
722 Reviews
3.2
722 Reviews
Rating Trends

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CarMax President, CEO, and Director Tom Folliard
Tom Folliard
494 Ratings

Review Highlights

Pros
  • Work life balance, great pay, advancement opportunities, amazing relocation program (in 26 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles (in 38 reviews)


Cons
  • As a full time sales consultant there is absolutely no work life balance (in 25 reviews)

  • Pay for sales consultants is below industry average per vehicle (in 50 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Sales at carmax

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Duarte, CA
    Current Employee - Sales Consultant in Duarte, CA

    I have been working at CarMax full-time (less than an year)

    Pros

    Best reasons are that it is a great place to learn about sales and customer service.

    Cons

    Not enough compensation per vehicle sold

    Advice to ManagementAdvice

    Up the commission

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    unfortunate pay for a BOA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - BOA
    Former Employee - BOA

    I worked at CarMax full-time

    Pros

    nice teammates
    structure of SBRI feedback was great but needs to be used less often

    Cons

    pay is hardly enough
    training is good but sometimes not consistent

    Advice to ManagementAdvice

    make the minimum pay better and streamline training

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Fun place, great amenities, poor managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CarMax full-time (more than 5 years)

    Pros

    CarMax offers great amenities but you have to work for it. They are all about customer service and surveys, so if yu can provide great customer service and have a good score on your survey from your customer, it is a great thing because they give you quarterly bonuses if you keep your customer service percentage at a certain level. At the end of the year if you keep it up, they make a huge celebration for those who are above average where they pay for your stay in vegas, your rental, and even dinner with drinks. The pay is good, but you get capped so you need to move up in order to get more pay but they give you the opportunity to grow.

    Cons

    Processes and procedures are constantly changing. There is also alot of managers rotating to different locations or departments so there is no steady expectations from managers. Worst part is that most manager don't know what they are doing and you have to train them. Hours are horrible in the sales and office section, if you are scheduled to close at a specific time, don't expect to go home at that time. There are a lot of late nights because the managers want to meet budget so they can get a bonus.

    Advice to ManagementAdvice

    I prefer management that has been with the company and understand the way it works instead of hiring from the outside for a management position because for the most part, they don't know what they are doing and they end up making everyone pick up their slack.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Solid Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax

    Pros

    Benefits package is solid, great diversity, training is top notch and getting even better. Commitment to development.

    Cons

    Very little to consider a con. Not always easy to grow from within, appearance to hire from the outside than promote.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Proud to work here at the Home Office!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax full-time

    Pros

    Flexible time-away (instead of counted vacation and sick days), great camaraderie, good work-life balance, good pay, and safe, comfortable environment. The company does what it says it does-- striving to produce an easy-to-shop car retail experience without greasy, cheesy salesmen; supports nonprofits across the country and encourages volunteer work; and tries very hard to keep CarMax a great place to work overall.

    Cons

    You can get locked into positions for a long time without being promoted "up." (Lateral moves are easier.) Sometimes, initiating new programs or change is very hard here (but one could say that about many places).

    Advice to ManagementAdvice

    Keep listening to our ideas and giving us chances to show how well we know the company history and how much vision we have for its future.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Sales Representative

    Current Employee - Sales Consultant in South Houston, TX
    Current Employee - Sales Consultant in South Houston, TX

    I have been working at CarMax full-time (more than 10 years)

    Pros

    Good Environment to work at. Good people to work with. Good products.

    Cons

    Strict commission only. Long Hours. Lack of no base pay.

    Advice to ManagementAdvice

    Just continue to be there for your employees as you have always been.

  8.  

    Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Oklahoma City, OK
    Current Employee - Sales Consultant in Oklahoma City, OK

    I have been working at CarMax part-time (less than an year)

    Pros

    Great work environment. Really like the approach that CarMax takes. Employees are encouraged to provide feedback into the company. Really like that the employee can focus on the customer instead of just making another sale.

    Cons

    Communication gap between sales and service.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great company to gain experience and work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Consultant in Tampa, FL
    Current Employee - Part Time Sales Consultant in Tampa, FL

    I have been working at CarMax part-time (more than 3 years)

    Pros

    Amazing training program. Very high customer traffic which allows you to make a decent amount of money. Benefits are very good as well as a laid back management staff that consistently helps associated improve.

    Cons

    As any sales jobs, income is not consistent. There is also not a high financial incentive to move into management, as their income does not compare to an average sales managers income.

    Advice to ManagementAdvice

    Pay your sales associates on their appraisal purchases that are tied to a trade-in. It is unreasonable, given that the amount of work is more than an appraisal but consultants don't get paid.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    One of the best companies to work for, am sorry I ever left it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Office Administrator, Lead Detail in Kennesaw Acres, GA
    Former Employee - Business Office Administrator, Lead Detail in Kennesaw Acres, GA

    I worked at CarMax full-time (more than 3 years)

    Pros

    * Great company that treats each employee with respect and like family.
    * A company that is honest and will help you move up very quickly.
    * What ever position you are in weather its sales, service or buyers program you will be well trained to succeed.
    * Great benefits and pay to make a great living .

    Cons

    * Be ready to work long hours and weekends (sometimes)
    * Some jobs can be very physical and also get used to being in a inside/outside working environment.
    * Get used to being on your feet very seldom are you sitting down. Always on the go
    * If in sales , get used to dead times especially the rainy days

    Advice to ManagementAdvice

    Keep treating your guys under you like you would want to be treated. Remember Attitude reflects Leadership, Management. Every manager that I was under, worked with me and respected me not like a person with authority but as an equal.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Oklahoma City, OK
    Former Employee - Sales Consultant in Oklahoma City, OK

    I worked at CarMax part-time (more than an year)

    Pros

    CarMax offers a very competitive pay, and outstanding work benefits. Their training program is outstanding.

    Cons

    Very competitive, you must be willing to work hard to get paid well. No a suitable job for someone not willing to earn their money.

    Recommends
    Positive Outlook
    Approves of CEO

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