CarMax

www.carmax.com
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CarMax Reviews

Updated March 4, 2015
Updated March 4, 2015
855 Reviews
3.4
855 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CarMax President, CEO, and Director Tom Folliard
Tom Folliard
569 Ratings

Review Highlights

Pros
  • The best thing working at CarMax was the work life balance if you are a Manager (in 28 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles (in 38 reviews)


Cons
  • As a full time sales consultant there is absolutely no work life balance (in 25 reviews)

  • Pay for sales consultants is below industry average per vehicle (in 52 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    I guess your work review is based on location worked/your work ethic...

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Inventory
    Current Employee - Inventory

    I have been working at CarMax

    Pros

    Training is thorough. I feel I could grow with the company. My coworkers are nice and helpful.

    Cons

    I work outside in all weather, but I knew before hand, so it's not really a con, but I would think that at least they would have ponchos for us. They didn't.

    You have up buy your own uniform. I spend $60 on my first go round on one shirt and a cardigan. I still need more shirts/coat. The most expensive is a coat for 213$!

    Advice to ManagementAdvice

    N/a

    Recommends
    Positive Outlook
  2. 2 people found this helpful  

    Open and friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Philadelphia, PA
    Current Employee - Sales Associate in Philadelphia, PA

    I have been working at CarMax

    Pros

    Everyone so far has been nice and friendly. I am still in training and have not yet been on the sales floor.

    Cons

    Sometimes I have to think is this too good to be true?

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Buyer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Buyer in La Habra, CA
    Current Employee - Buyer in La Habra, CA

    I have been working at CarMax

    Pros

    Good life balance and get all the days off you need. Easy to move up

    Cons

    Less money and corporate bs.

    Advice to ManagementAdvice

    No advice

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    I have been working for Carmax for about 2 years now. I understand why it was rated as top 100 companies to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Office Associate in Baltimore, MD
    Current Employee - Business Office Associate in Baltimore, MD

    I have been working at CarMax part-time (more than a year)

    Pros

    Carmax is a laid back yet very professional company to work for. It is easy to create great relationships with everyone you work with. We have great benefits including tuition reimbursement.

    Cons

    Don't have any cons right now.

    Advice to ManagementAdvice

    I think part timers should be able to get lead boa positions too.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    A Company that genuinely cares about the advancement of their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inventory Associate
    Current Employee - Inventory Associate

    I have been working at CarMax

    Pros

    Good work life balance,
    decent pay,
    room to grow

    Cons

    training could be improved
    pay could be better

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Great team atmosphere, customer-focused, great training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Oklahoma City, OK
    Former Employee - Sales Associate in Oklahoma City, OK

    I worked at CarMax

    Pros

    Great Training/Mentor Program
    High Earning Potential for Sales

    Cons

    Business model has changed, sales associates don't really "sell" and essentially must wait for customers and ring them up, more like a cashier.

    Advice to ManagementAdvice

    Allow sales associates to do their job - SELLING!! Allowing customers to test drive on their own creates a pressure-free environment for customers, but eliminates the valuable opportunity sales associates have to close the sale during a test drive. CarMax has always been hassle-free and low pressure for customers, but this concept has gone too far, essentially allowing customers to shop for a car like they would at Walmart. Ultimately, customers are underserved and end up unhappy with their purchase, as they did not have the opportunity to make an informed decision with the help and expertise of a sales associate.

    Recommends
    Negative Outlook
    Approves of CEO
  8.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax

    Pros

    Super nice people like family

    Cons

    Lengthy interview very thorough

    Advice to ManagementAdvice

    Keep it up

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Wonderful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Augusta, GA
    Former Employee - Sales Consultant in Augusta, GA

    I worked at CarMax

    Pros

    The environment was awesome as well as training

    Cons

    Pay was subpar for the amount of work

    Advice to ManagementAdvice

    Pay the associates more

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Buyer assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Buyer Assistant in Dulles, VA
    Current Employee - Buyer Assistant in Dulles, VA

    I have been working at CarMax

    Pros

    Good pay
    Great benefits
    Do a good job to work with you

    Cons

    Working mostly outdoors
    Weather
    Expects a lot

    Advice to ManagementAdvice

    Buyer assistant is a very good job but being outside in the cold for long periods of times is a challenge

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good people

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax

    Pros

    Management does seem to care, the company has good prospects for long term growth

    Cons

    Expectations not always as clear as they could be. Pay isn't at the top of the industry either.

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