CarMax Reviews

Updated March 27, 2015
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3.4
873 Reviews
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CarMax President, CEO, and Director Tom Folliard
Tom Folliard
581 Ratings

Pros
  • The best thing working at CarMax was the work life balance if you are a Manager (in 28 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles (in 38 reviews)

Cons
  • As a full time sales consultant there is absolutely no work life balance (in 25 reviews)

  • Pay for sales consultants is below industry average per vehicle (in 52 reviews)

More Pros and Cons

Employee Reviews

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  1. Great company... Needs additional focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SERVICE ADVISOR
    Former Employee - SERVICE ADVISOR

    I worked at CarMax full-time (more than 3 years)

    Pros

    Company atmosphere and drive is perfect. Associates hired is a plus to work with.

    Cons

    Associate development I feel needs a makeover. Company I feel focuses on the wrong areas of business in terms of promoting.

    Advice to ManagementAdvice

    Focus on what's best for your team! Every team is different and people have there own unique ways to advance.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. Specialist!

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax

    Pros

    Great company, definitely one of the top!

    Cons

    Lots of office tasks assigned with critique.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful

    Great opportunity for part-time additional income!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Glencoe, IL
    Former Employee - Sales Consultant in Glencoe, IL

    I worked at CarMax

    Pros

    Strong training program, supportive managers, no haggle sales process

    Cons

    Customers abuse free quotes, transfers, and test drives without intent to buy/sell. Closed on Sundays.

    Advice to ManagementAdvice

    Keep up the great work! Would highly recommend this company. Industry leader!

    Recommends
    Positive Outlook
    Approves of CEO
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  5. Inventory

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax

    Pros

    Great pay and friendly associates that are always willing to work with you to learn and grown

    Cons

    No challenges easy to learn

    Recommends
    Positive Outlook
    Approves of CEO
  6. i enjoyed my time at the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Columbus, OH
    Former Employee - Sales Consultant in Columbus, OH

    I worked at CarMax

    Pros

    you can buy up to 3 cars a year at wholesale

    Cons

    its still car sales and you are working with 30 other sales reps

    Advice to ManagementAdvice

    it would be nice to see the mgmt be responsible for more than just stipulations

    Recommends
    Positive Outlook
    Disapproves of CEO
  7. 1 person found this helpful

    Exceptional Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Location General Manager in Nashville, TN
    Former Employee - Location General Manager in Nashville, TN

    I worked at CarMax

    Pros

    One of Fortunes Top 100 Best Places to Work; One of Fortunes Top 125 Training Companies. The training is very thorough for external candidates; Time a way policy vs sick pay or vacation. If you are performing well, or family emergency, etc, anything that may require "time a way" you are paid your full salary. This benefit begins immediately. Bottom up philosophy vs Top down. The company listens to the associates and store management. Lots of room for advancement and growth. This is a huge focus. Team work and associate development are key!

    Cons

    Training program for all positions, but especially sales is very long. Don't get behind in your staffing, and always keep a management bench. If you loose a Sales Manager, for example, training an external candidate will take 6-9 months. Developmental activities are micromanaged. Every associate must have X number of written observations, Development plan, monthly development sessions called "File Reviews", etc It is exhausting so you better be passionate about development, and feel comfortable being audited.

    Advice to ManagementAdvice

    If there is a concern brought to your attention, always start with the LGM. It is imperative that the LGM is aware of all issues or investigations from the region

    Recommends
    Positive Outlook
    Approves of CEO
  8. Great Training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Roswell, GA
    Current Employee - Sales Consultant in Roswell, GA

    I have been working at CarMax full-time (more than a year)

    Pros

    Good training. No limits on your compensation.

    Cons

    No work life balance. Retail hours. Units driven with little focus on the consultants financial responsibility. Managers will rather pass a customer to the next consultant to sell the unit than wait for you to become available. No matter how much work you have done for the customer.

    Advice to ManagementAdvice

    Focus on those who benefit the company the most which are the consultants. Without the consultants the business wouldn't thrive the way it does. If there were more of a work life balance then the retention rate would be a lot stronger. Implement moral boosters to keep consultants interested in their job and develop a positive work environment.

    Recommends
    Negative Outlook
    Approves of CEO
  9. One of the best companies to work for. I definitely enjoyed my time working at Carmax

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Office Associate in Colorado Springs, CO
    Former Employee - Business Office Associate in Colorado Springs, CO

    I worked at CarMax part-time (more than a year)

    Pros

    Great working environment and training. Room for advancement and schedule flexibility. Starting pay was better than I expected so that was a plus.

    Cons

    No benefits for part time and trying to fill a full time position can take some time if you are a part timer. Book and computer based training can get a little dry.

    Advice to ManagementAdvice

    Try to throw in some benefits for part time employees. Training can be a little dry especially the book and computer based, would like to see more on-the-job training.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful

    auto technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Automotive Technician
    Former Employee - Automotive Technician

    I worked at CarMax full-time (more than 3 years)

    Pros

    always had work, worked on all different vehicles, great benefits, 2 weeks of vac time, provided 401k, provides gloves and pays for uniforms. As far as turning wrenches its pretty easy not too many big jobs most of the time. Great people to work with.

    Cons

    computer system was hard to learn. working on all different cars. Have to buy specialty tools for certain cars that I only used one or two times. No overtime for commissioned associates but that's everywhere. On feet all the time on concrete floor. It wears down your body pretty fast.

    Advice to ManagementAdvice

    pay for overtime

    Recommends
    Positive Outlook
    Approves of CEO
  11. Great sales training!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Boynton Beach, FL
    Former Employee - Sales Associate in Boynton Beach, FL

    I worked at CarMax full-time (more than a year)

    Pros

    Great sales training you can use with any sales position. Good benefits. Management basically cares because their salaries depend on your performance.

    Cons

    You work A LOT of hours and have to overcome A LOT of obstacles in order to make a sale especially with customers with less than perfect credit. 5 day money back guarantee is great for the consumer but a headache to the agent especially if costumer comes back when you aren't there. You lose 1/2 or all of your already low commission. I would have given 4 stars except they look at sales vs being ethical for salesperson of the month. AND management definitely shows favoritism.

    Advice to ManagementAdvice

    Stop micromanaging EVERYTHING! Huddles every morning repeating the same things are not helpful but annoying! Keeping the meetings more informative instead of continuous role playing would help.

    Recommends
    Neutral Outlook
    Approves of CEO

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