CarMax Reviews

Updated August 31, 2015
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3.4
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CarMax President, CEO, and Director Tom Folliard
Tom Folliard
700 Ratings

Pros
  • The best thing working at CarMax was the work life balance if you are a Manager (in 28 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles (in 38 reviews)

Cons
  • The work-life balance in IT is significantly oversold (in 25 reviews)

  • actions of others like sales consultants will sometimes fall on you although you had nothing to do with it (in 52 reviews)

More Pros and Cons

1,112 Employee Reviews

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  1. Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Omaha, NE
    Current Employee - Sales Consultant in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time (More than a year)

    Pros

    No preassure environment Amazing co-workers Great pay (considering how much work you really dont do) Pizza every other saturday payed for my CarMax Great benefits Easy to move up through company if your willing to travel

    Cons

    Role plays but they help theres just so many at least 5 role plays a day Pay compared to other dealerships(but you do no where near as much work as other dealers)


  2. Good Employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time

    Pros

    Great sales experience, low pressure, easy to get good. lots of in-depth training and continuous developmental training so you are always learning to get better.

    Cons

    Hours can be ridiculous, pay could be better. Be prepared to have your personal phone blown up by customers even when you're outside of work because the company doesn't provide work phones

    Advice to Management

    less micro-managing would be nice, limit the amount of hours peope can work per week because some people who don't sell well will just come in on their days off and collect their hourly pay. Limiting everyone's hours will prevent those people from coming in and taking customers away from other sales consultants who potentially have a better chance at turning that customer to a sale


  3. Helpful (3)

    management problems

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Merrillville, IN
    Current Employee - Sales Consultant in Merrillville, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CarMax full-time

    Pros

    Decent benefits, flexible with scheduling, considering it is a retail sales position. Easy straight forward approach to buying and selling cars. Tools are available and easy to use. The sales structure benefits the consumer and salesperson alike.

    Cons

    Training is in theory detailed but only as good as your selected trainer. Sales people train other sales people, a very poor concept if you are looking for consistency and high quality training. It is hit or miss at best, trainees pretty much train themselves by trial and error. Management is inconsistent store to store. Managers in the store I work spend most of their time with busy work. Very little control of the environment, floor procedure and are rarely around for sales assistance. This causes a lot of personnel needless stress and tension. Due to lack of actual 'sales management' this store comes across to the customer as unprofessional. This is store specific as management at other stores are proactive and interactive., preventing possible personnel problems before they reach the customer. Unfortunately, corporate does not respond well to issues such as this. The stock holders are much, much more important than customers and it shows.

    Advice to Management

    Definitely pay attention to stock holders, but remember reputation and professionalism should be protected. Do not be too lazy or hesitant to retrain or release management for not protecting the reputation of Carmax. Demand proper personnel management. The culture and values are stellar, you just tolerate really low performance in these areas by sales and store general management.


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  5. Best Auto Sales Job Around

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Ontario, CA
    Current Employee - Sales Consultant in Ontario, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time (More than 8 years)

    Pros

    CarMax - best company I've worked for. Strong moral compass. Strong customer focus. Slackers need not apply. Great training. Great benefits. Car sales made "un-sleezy."

    Cons

    Its a retail job so hours can be long.

    Advice to Management

    None


  6. Helpful (2)

    Fun Company, Stressful Pay Plan

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consult
    Current Employee - Sales Consult
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time

    Pros

    Great people to work with. Flexible hours and semi-relaxed management.

    Cons

    Pay is too low for the amount of work performed by sales consultants. Have to pay back subsidy to company.

    Advice to Management

    Pay your sales people more. This will bring in better people, and motivate your employees to work harder.


  7. Good entry level sales job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Oxnard, CA
    Former Employee - Sales Consultant in Oxnard, CA
    Recommends
    Neutral Outlook

    I worked at CarMax full-time (Less than a year)

    Pros

    Benefits, independent schedule based on your customers so you could make the most of your time, great sales experience, Top 100 company to work for, Fortune 500, communication meetings with free food, and friendly people.

    Cons

    Pay, lack of customers coming through the door, you would have to overcome a lot of problems as a sales man with the cars that did not meet the standard of Carmax. This could potentially put you in a position to selll a product you are not confident in backing up. Managers focus too much on babysitting, not leading.

    Advice to Management

    Focus on leading your sales team like a coach would. My manager was pretty good at this, but it was not always conistent. Managers should be more passionate about their "role"


  8. Helpful (1)

    Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in San Antonio, TX
    Former Employee - Sales Consultant in San Antonio, TX

    I worked at CarMax (More than a year)

    Pros

    The biggest thing I took away from Carmax was their training. I've taken aspects of the training and used it in other ventures.

    Cons

    Can be a place of micro-managing. With several different managers, messages can get confusing.


  9. Business Office Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    CarMax is a great place to work.

    Cons

    Scheduling can be a downer at times but it's not too bad.


  10. Helpful (1)

    It's Bittersweet

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Office Associate in Nashville, TN
    Current Employee - Business Office Associate in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at CarMax (More than 3 years)

    Pros

    CarMax has a strong culture of feedback which I love! You are never in the dark about your performance or your development. The training program is in depth and hands on. The scheduling is pretty flexible, if you have lots of things you participate in outside of work, but on a random schedule, this is perfect for you. If I need a Monday off or a Wednesday night, it can happen.

    Cons

    The pay in the Business Office is not competitive nor is it compensating you for all that you do. If the base pay for this position was increased, I wouldn't mind running all over the place doing "this, that, and the third". Retail hours are a booger sometimes, especially when the sales team is not prompt about closing time. The store closes at 9 but we're sometimes there until 10:30/11pm because they allowed a sales consultant to begin the process at 8:45. It is inconsiderate to the lives of the associates and things they may need to do after work.


  11. Solid Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Dallas, TX
    Current Employee - Operations Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time

    Pros

    Solid Company! Very good at what they do!

    Cons

    Newer associates have no Automotive background and take quite a bit of time to spin up before they can make team contributions. Focus on hiring some people with some background in the business and or retaining associates/managers that got the company to where it is.

    Advice to Management

    Focus on the Associate and they will take of the customer.



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