CarMax Reviews

Updated July 31, 2015
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3.4
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CarMax President, CEO, and Director Tom Folliard
Tom Folliard
670 Ratings

Pros
  • The best thing working at CarMax was the work life balance if you are a Manager (in 28 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles (in 38 reviews)

Cons
  • The work-life balance in IT is significantly oversold (in 25 reviews)

  • actions of others like sales consultants will sometimes fall on you although you had nothing to do with it (in 52 reviews)

More Pros and Cons

1,057 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (2)

    Great Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager
    Former Employee - Sales Manager

    I worked at CarMax full-time (More than 10 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    The people they attract to work in Sales are lots of fun to work with and the culture is casual. Lots of tools to get the job done, like fixed prices, great website and tons of training.

    Cons

    The managers seem stressed and overworked with mixed responsibility of selling cars and constantly "developing" people. The priority never feels like sales but more about what needs to be improved. The 'senior' managers are even worse, always traveling for meetings, always in meetings and always pointing out what needs to be better. I wouldn't want to be a manger.

    Advice to Management

    Lighten the load, there is too little people doing too much work, at least on the Sales side. The Sales Managers work more hours (50 vs. 40 for Business Office Manager) and have to schedule everything in their workload and are never available for when you need them. Hire more Sales Managers!!


  2. Sales Professional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant Specialist in Azusa, CA
    Former Employee - Sales Consultant Specialist in Azusa, CA

    I worked at CarMax full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great company to work for, clear on expectations and very intent on personal and professional growth. Will work with your schedule.

    Cons

    Management is very bad at tailoring managing style for individuals. You. Canna manage very one the same.

    Advice to Management

    See cons.


  3. Assistant Business Office Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CarMax

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Growth potential in all departments.

    Cons

    Some management not supportive of their associates


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great Company overall

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay. Growth Opportunities. Hours are good. Good management. Clean workplace

    Cons

    Depending on area you're working in, it can be very repetitive. Very "cooperate" environment


  6. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newport News, VA
    Current Employee - Anonymous Employee in Newport News, VA

    I have been working at CarMax full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    It is a great environment to work in!

    Cons

    The commissions could be a little higher!


  7. Helpful (3)

    Sales consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Los Angeles, CA
    Current Employee - Sales Consultant in Los Angeles, CA

    I have been working at CarMax (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Carmax really develops their employees for next level positions. Sales consultant to sales manager for example. Their business practices are so professional. The company and its sales processes are totally transparent, no gray areas for customers buying or selling their car at Carmax. Customers really appreciate the no games. They like that the cars on the lot are unlocked and that they can browse the lot unaccompanied.

    Cons

    Too many sales training meetings. We have to attend 2 meetings each week before the day starts about our phone call recordings and to learn sales techniques over and over. The website has one confusing item where it says that some cars are not transferable to another store for a customer when in fact, that car is transferable. I think they hire too many sales consultants.

    Advice to Management

    Reduce the sales training meetings to once a month. Make it clear that those "non transferable" cars can be transferred within the state on the website. Stop hiring so many sales consultants.


  8. RA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CarMax

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    good work environment and nice co workers

    Cons

    needed more staffing for the jobs

    Advice to Management

    hire more staff to make jobs easier


  9. Customer specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Benefits, great employees, promotes from within. Just an overall great company

    Cons

    They treat you so well you think it is not real.

    Advice to Management

    Love the small format stores. Great way for someone who starts at a small town and moves up And gets to see larger cities


  10. Sales/Presidents Club

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Counselor in Georgetown, TX
    Former Employee - Sales Counselor in Georgetown, TX

    I worked at CarMax full-time (More than a year)

    Pros

    Great selection and the process is much faster and simpler than at most traditional dealers.

    Cons

    Rotating schedule until you meet Presidents Club status. Sometimes the sales managers are not experienced and lack people skills


  11. Insufficient compensation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Richmond, VA
    Current Employee - Account Executive in Richmond, VA

    I have been working at CarMax

    Negative Outlook
    No opinion of CEO
    Negative Outlook
    No opinion of CEO

    Pros

    The company is transparent and seeks to train its employees to the utmost

    Cons

    The compensation for the work is abysmal and at times or can feel like you are wasting your valuable time

    Advice to Management

    No advice to management



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