CarMax Reviews

Updated September 14, 2014
Updated September 14, 2014
692 Reviews
3.3
692 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CarMax President, CEO, and Director Tom Folliard
Tom Folliard
475 Ratings

Review Highlights

Pros
  • Work life balance is great the opportunity to relocate is awesome also the chance to meet great people is very rewarding (in 22 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles (in 35 reviews)


Cons
  • Pay for sales consultants is below industry average per vehicle (in 48 reviews)

  • Inconsistent work schedules and work-life balance from store to store (in 21 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Not only do you sales experience you get to build on your confidence.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant  in  Fort Worth, TX
    Former Employee - Sales Consultant in Fort Worth, TX

    I worked at CarMax part-time for more than 3 years

    Pros

    Great pay with great bennifits.

    Cons

    If someone returns a car in five days you don't get compensated for your time.

    Advice to ManagementAdvice

    Hire more experience supervisors.

    Approves of CEO
  2.  

    This is really a great place to work! I am thoroughly impressed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax

    Pros

    With a flat rate commission, you are able to be completely honest and truthful with your customers. This is beneficial to both the consultants, and the customers.

    Cons

    I have absolutely no negative things to say about CarMax. I have worked here for around three years, and I am completely content with my workplace experience.

    Advice to ManagementAdvice

    Management is doing a great job. Sales managers are very helpful, and our LGM does a great job of keeping the company morale high.

    Recommends
    Approves of CEO
  3.  

    BOA

    Current Employee - Business Office Associate  in  Tinley Park, IL
    Current Employee - Business Office Associate in Tinley Park, IL

    I have been working at CarMax part-time for more than 3 years

    Pros

    Great people. Bought lunch on Saturday.

    Cons

    Only one Saturday off a month.

    Recommends
    Positive Outlook
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    Company Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant  in  Columbus, OH
    Former Employee - Sales Consultant in Columbus, OH

    I worked at CarMax full-time for more than 3 years

    Pros

    Pleasant work environment. Everyone treats everyone with respect and is nice (for the most part, at least at my location). Lots of little nice things the company does for the employees. High focus on giving employees recognition, which I found very positive and still seems to be rare to find. After working there for 4 years and leaving for a better paying job, I really missed the positive working environment. Lots of areas to move around in, can go from sales to finance office, move up the ladder, plenty of opportunities for growth. Open door policy.

    Cons

    Some managers get a little bit too comfortable in their jobs and may not set the best example at times. Needs a more uniform approach. Some managers work way harder then others, or some may be much more approachable then others. Pay structure for sales people could use some serious improvement. Can be very stressful to maintain adequate sales to live from.

    Advice to ManagementAdvice

    Setting a good example for your employees, practice what you preach. Don't make assumptions, ask more questions and listen more to what employees are saying.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Best in the industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager  in  DFW, TX
    Current Employee - Sales Manager in DFW, TX

    I have been working at CarMax full-time for more than 8 years

    Pros

    Steady traffic; great people; associate development.

    Cons

    Retail hours; little short term incentive to promote.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Consultant  in  Boynton Beach, FL
    Current Employee - Service Consultant in Boynton Beach, FL

    I have been working at CarMax full-time for more than 8 years

    Pros

    Great Benefits and job security

    Cons

    Long hours and sometimes customers are unreasonable

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Body Man
    Current Employee - Body Man

    I have been working at CarMax full-time for more than 10 years

    Pros

    Great pay and incentive package and vacation

    Cons

    Lower management not trained well

    Advice to ManagementAdvice

    More training for lower management

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Best decision I ever made

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at CarMax full-time for more than a year

    Pros

    Work life balance, great pay, advancement opportunities, amazing relocation program.

    Cons

    None that I'm aware of.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant  in  Augusta, GA
    Current Employee - Sales Consultant in Augusta, GA

    I have been working at CarMax full-time for more than a year

    Pros

    Great place to work with benefits. You have to work hard to make money.

    Cons

    Don't really like dealing customers that are time wasters.

    Recommends
    No opinion of CEO
  11.  

    Pleasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant  in  Miami, FL
    Former Employee - Sales Consultant in Miami, FL

    I worked at CarMax full-time for more than a year

    Pros

    Training is effective and you are accepted not coming from the industry of car sales.

    Cons

    Management couldnt care less about your growth.

    Advice to ManagementAdvice

    Stop caring so much about your bonus entering your pockets every night. Help your newer consultants more, Dont just cram them in the e office when they dont do things correctly

    Recommends
    Positive Outlook
    No opinion of CEO

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