CarMax

  www.carmax.com
  www.carmax.com

CarMax Reviews

Updated December 16, 2014
Updated December 16, 2014
768 Reviews
3.3
768 Reviews
Rating Trends

Recommend to a friend
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CarMax President, CEO, and Director Tom Folliard
Tom Folliard
520 Ratings

Review Highlights

Pros
  • The best thing working at CarMax was the work life balance if you are a Manager (in 28 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles (in 38 reviews)


Cons
  • As a full time sales consultant there is absolutely no work life balance (in 25 reviews)

  • Pay for sales consultants is below industry average per vehicle (in 52 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Good company, community, and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax

    Pros

    Excellent benefits (health, dental, vision, 401K); community & team building, great opportunity for those w/ strong work ethic & right skill set. Training in sales is solid & ongoing.

    Cons

    One slip can immediately cost your job. People disappear without chance to say goodbye. Corporate loyalty was lacking when a top sales person was tricked by an undercover reporter they fired him (after 7 years dedicated service) without warning.

    Advice to ManagementAdvice

    Corporate should show more care and loyalty to staff.

  2. 1 person found this helpful  

    Great experience growing a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax full-time (more than 10 years)

    Pros

    10 years in a row as one of Fortune's "Top 100 Companies to Work For"
    Great team - feels like family
    Employees are focused on customers and results
    Positive work environment
    Feel like Management cares about me as a person and my career
    Great mentors and friends

    Cons

    Structure of feedback and "competency speak" can at times seem disingenuous
    Heavy training on the sales side but less emphasis elsewhere
    Outdated systems

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Buyer Assistant in Los Angeles, CA
    Former Employee - Buyer Assistant in Los Angeles, CA

    I worked at CarMax full-time (more than an year)

    Pros

    good benefits
    opportunities for advancement
    great work environment
    good training
    great to have on an application

    Cons

    lots of grunt work in this position
    hard to advance without a degree
    senior management can feel distant
    retail schedule

    Advice to ManagementAdvice

    look for quality of work instead of solely a degree for advancement

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax

    Pros

    Excellent company to work for, as long as you can talk to people and make sound recommendations.

    Cons

    Many customers have unrealistic expectation and can be standoffish

    Recommends
    Positive Outlook
  6.  

    All around great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Detailer
    Current Employee - Detailer

    I have been working at CarMax full-time (more than 5 years)

    Pros

    Great benefits, They care about their employees, amazing positive atmosphere.

    Cons

    When it gets slow, so does your pay, growing within the company is a gray area.

    Advice to ManagementAdvice

    pay your employees what they are worth. They are the ones driving your business.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    As an entry level associate it's a fun place to work and a great way to learn basic sales skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Chicago, IL
    Current Employee - Sales Consultant in Chicago, IL

    I have been working at CarMax full-time (more than 8 years)

    Pros

    Great culture and teamwork. Great entry level training for sales associates. Part Time Sales has to be one of the best part time jobs available today, if you don't mind working evenings and Saturdays. CarMax makes it relatively easy to sell cars and provide excellent customer service. If you like to be micro managed you will love CarMax!

    Cons

    Again, great place to work, as long as you do not have ambitions for promotion. I'd love to share my experience, but if I describe in a manner that one could validate, I fear Management will realize who I am and retaliate against me for writing this review. I would be labeled as someone who is a troublemaker. The way I interpret company policy, we are not allowed to discuss CarMax unless it is the script we are given. If you are an "Associate" and you want to get into management you will be given months and months of difficult and challenging tasks with no pay. This takes time away from sales, which reduces your production. Then when a new boss comes along, you don't get promoted because you are labeled as not being able to sell. You are told that as an associate your opinion counts. This is true as long as your opinion is the same as management. If not, then there is a high risk you will be labeled a troublemaker and be shunned. To make 50k in full time sales I have to work 50-60 hours a week and I'm in "Club" Level.

    Advice to ManagementAdvice

    Have some respect for your sales people's time please. Don't lead associates on. It's just not fair. Management training is not calibrated and very overwhelming. The decision to promote turns out to be motivated by politics and the personal agenda of the key decision maker(s) instead of merit. Sr Management should never hire a Sales Manager who has never made a living on straight commission, these type of managers care much more about the process than they do people because they have no idea what it is like to make a living on straight commission and are only interested in taking credit for their subordinates success and covering their you know what.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Best Part-Time job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Chicago, IL
    Current Employee - Sales Consultant in Chicago, IL

    I have been working at CarMax part-time (more than 3 years)

    Pros

    Flexible with work-life balance and not middle-managed.

    Cons

    Could improve on customer database management

    Advice to ManagementAdvice

    improve database tools for salesperson use. Internal path for promotion a long road, many hired from outside over you.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Buyer
    Current Employee - Buyer

    I have been working at CarMax

    Pros

    Great support from coworkers and managers, travel, career advancement.

    Cons

    I don't have any cons for working at carmax.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Fortune 500 Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Torrance, CA
    Former Employee - Sales Consultant in Torrance, CA

    I worked at CarMax full-time (more than an year)

    Pros

    Very professional, consistent, company standards and policy. They recognize employees and give promotions generously.

    Cons

    Only retail hours for all positions throughout the company

    Advice to ManagementAdvice

    Better flexibility with part-time hours

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax full-time (more than an year)

    Pros

    good job good money fun

    Cons

    long hours, customers, customers, customers

    Recommends
    Positive Outlook

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