CarMax Reviews

Updated June 30, 2015
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3.5
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Recommend to a friend
Approve of CEO
CarMax President, CEO, and Director Tom Folliard
Tom Folliard
644 Ratings

Pros
  • The best thing working at CarMax was the work life balance if you are a Manager (in 28 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles (in 38 reviews)

Cons
  • The work-life balance in IT is significantly oversold (in 25 reviews)

  • actions of others like sales consultants will sometimes fall on you although you had nothing to do with it (in 52 reviews)

More Pros and Cons

1,007 Employee Reviews

Sort: Popular Rating Date
  1. Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant

    I have been working at CarMax

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people. Great benefits. Company really takes care of its employees and recognizes hard work.

    Cons

    Pay is inconsistent and lower than a traditional dealership.

    Advice to Management

    Raise the base commissions per vehicle to be more competitive pay compared to a traditional dealer or offer a base salary as well.


  2. I deal with helping customers select their new cars and sell us their old cars

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Very relaxed environment and every employee is very easy to get along. Managers are not on you at all times like is the case at other dealerships.

    Cons

    pay is average for the amount of work that is put in to sell or buy a car. They have close to 90 sales people and is a bit overcrowded.


  3. ra2

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RA2 in Gainesville, FL
    Current Employee - RA2 in Gainesville, FL

    I have been working at CarMax

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Love the atmosphere great company to work for

    Cons

    it's Florida so the weather can make things tough sometimes

    Advice to Management

    keep up the good work excellent communication


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Sales Associate

    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN

    I worked at CarMax part-time (Less than a year)

    Recommends
    Recommends

    Pros

    Good training. Good culture. They want to see you succeed and have a good model to make sure you do.

    Cons

    None, really. I wish the commission rate was a little higher, but I enjoyed working there.


  6. Great benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Office Associate in Jacksonville, FL
    Former Employee - Business Office Associate in Jacksonville, FL

    I worked at CarMax (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of perks! Discounts on cars & service. Managers get to drive company vehicles and if relocated are compensated and helped. Top customer service is rewarded with paid trips (Las Vegas most recently!) there's a lot of emphasis on growth and individual development.

    Cons

    i worked in the office. The pay was decent compared to other retailers, but the workload and stress was much more. I believe the office workers should be compensated for the quantity and quality of the work they do!

    Advice to Management

    Be more transparent! If you have to tell an employee that you don't like something they're doing, tell them! Don't wait for your meetings to discuss with other managers-tell the associate!!


  7. Helpful (1)

    Inventory Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inventory Associate in Gilbert, AZ
    Former Employee - Inventory Associate in Gilbert, AZ

    I worked at CarMax part-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Easy work and payed well for it

    Cons

    As a part time employee was treated horribly

    Advice to Management

    Give part time associates opportunities to grow, otherwise they lose interest in working hard quickly.


  8. Great part time job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CarMax

    Pros

    Low stress, good work environment

    Cons

    Required individual development review every month.


  9. Great Company with awesome Job Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reconditioning Associate in Gilbert, AZ
    Former Employee - Reconditioning Associate in Gilbert, AZ

    I worked at CarMax

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Consistent Schedule, great advancement, good benefits, medium load working conditions.

    Cons

    A small need to climb the Corporate ladder.

    Advice to Management

    Keep up with most management techniques. Some could be less condescending.


  10. Flexible job with great people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inventory Associate in Garden Grove, CA
    Current Employee - Inventory Associate in Garden Grove, CA

    I have been working at CarMax (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible hours
    PTO and benefits
    Great group of people
    Many different divisions so there is room to transfer

    Cons

    Stress from selling cars and meeting quotas


  11. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in White Marsh, MD
    Current Employee - Anonymous Employee in White Marsh, MD

    I have been working at CarMax full-time

    Pros

    Paid time off. Continual training. Team-building meetings. Numerous benefits. Opportunities to transfer within the company. Lots of customers, so need to market yourself. No negotiating sales price of vehicles -- it is posted and in stone.

    Cons

    As a sales associate, the hours are long. Shifts are 9-6 or 12-9. You only get one Saturday off every 6 weeks. It is rare to actually leave at the end of your shift. Invariably, you have a customer that you cannot ditch. To move up to the Directors Club (and earn the higher commissions), you need to sell 15 cars/month. Harder than you think. Regular shifts in the E-Room (phone center from the company website) can be a nuisance if you are expecting to meet other customers.



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