CarMax Reviews

Updated May 4, 2015
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3.5
917 Reviews
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Approve of CEO
CarMax President, CEO, and Director Tom Folliard
Tom Folliard
597 Ratings

Pros
  • The best thing working at CarMax was the work life balance if you are a Manager (in 28 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles (in 38 reviews)

Cons
  • As a full time sales consultant there is absolutely no work life balance (in 25 reviews)

  • Pay for sales consultants is below industry average per vehicle (in 52 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Still new

    Current Employee - Sales Consultant in Milwaukee, WI
    Current Employee - Sales Consultant in Milwaukee, WI

    I have been working at CarMax

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Seems pretty laid back. everyone seems to be very helpful.

    Cons

    Too early to tell, only time will tell.

    Advice to Management

    None yet

  2. A Good Experience If You Are Focused And Work Hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CarMax part-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Carmax has a relatively good training program and mentors and fellow employees typically do their best to help each other.

    Cons

    Full commission for sales consultants sometimes leads to fluctuating pay depending on your hours and performance.

    Advice to Management

    Keep expanding the training and adding tools and cross-training for your employees.

  3. Decent Company To Work & Grow With

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reconditioning Associate
    Current Employee - Reconditioning Associate

    I have been working at CarMax full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Co-Workers. CarMax is VERY picky on who they hire, which is good. I cannot say that I dislike many of my co-workers. Everyone has a good attitude most of the time.
    Benefits. Health insurance is a tad high but it covers alot. After a year you can start enrolling in retirement and stock programs.
    Work/Life balance. Even with OT I feel that I have enough off time to enjoy life. Management is very flexible with the schedule.

    Cons

    Pay. Some positions end up paying well further down the line but most front line employees do not make much. I started out in the Business Office making $10 an hour. We did get annual raises but it was under $1 an hour. Sales also get's paid little. You can make alot of money in sales with CarMax but you literally have to sell alot of cars each month to make anything decent.
    Transferring Departments. I attempted to transfer departments twice and was outed to an outside candidate. While I finally was able to transfer, the process was a headache. CarMax will promote from within but it's a lengthy road to take.

    Advice to Management

    Raise the starting pay. CarMax does a great job at getting good people hired so give them the pay they deserve. Even just $1 an hour in most departments would be a start.

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  5. sales manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Houston, TX
    Former Employee - Sales Manager in Houston, TX

    I worked at CarMax

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    cool, diverse, energetic, awesome, trendy

    Cons

    paperwork hell, sell cars, too much training

    Advice to Management

    too much at once

  6. Business Office Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Office Associate
    Current Employee - Business Office Associate

    I have been working at CarMax

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    great co-workers and management
    retail hours

    Cons

    Tedious paperwork
    work over-time often
    long learning process

  7. Helpful (1)

    Buyer, Purchasing Department: values vehicles

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    - Carmax culture makes 80% of coworkers tolerable
    - Nice monthly and yearly bonuses
    - Get to work at the computer, in the rain and shine, at auto auctions
    - Good work / life balance

    Cons

    - Will not work around school schedule
    - Very process driven work
    - Minimal traveling

    Advice to Management

    - Help more, have less closed door meetings for hours
    - Communicate changes more effectively and thoroughly

  8. Operations Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager
    Former Employee - Operations Manager

    I worked at CarMax

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great culture, care for employees coming from the top

    Cons

    Upper mid-level management not truly bought in to concept, ie: Regional teams

  9. Business Operations Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Specialist in Atlanta, GA
    Current Employee - Senior Specialist in Atlanta, GA

    I have been working at CarMax full-time (More than 5 years)

    Pros

    Flexible work schedule and promote cultural relationships.

    Cons

    When dealing with people you will always run into personality dilemmas.

  10. I am indifferent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant

    I have been working at CarMax part-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    My managers have been supportive and help me get more sales (because the more I sell the more I make), my coworkers are cool. I like that it's not pushy sales. The cars are actually really good, so I feel good about what my customers invest their money in.

    Cons

    Low commission in comparison to the profit Carmax makes, full time sales have long hours, unpredictable paychecks, and sometimes dreadfully boring.

    Advice to Management

    Don't micromanage so much.

  11. Full time CarMax Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant

    I have been working at CarMax full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Casual work environment, supportive management teams, good employee benefits, integrity is highly valued.

    Cons

    Micromanagement, long hours, long sales process, side work.

    Advice to Management

    Less micromanagement, less side work, and improved quality control would enable Sales Consultants to sell more units. Win-win.

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