CarMax

  www.carmax.com
  www.carmax.com

CarMax Reviews

Updated November 19, 2014
Updated November 19, 2014
751 Reviews
3.3
751 Reviews
Rating Trends

Recommend to a friend
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CarMax President, CEO, and Director Tom Folliard
Tom Folliard
510 Ratings

Review Highlights

Pros
  • Work life balance, great pay, advancement opportunities, amazing relocation program (in 26 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles (in 38 reviews)


Cons
  • As a full time sales consultant there is absolutely no work life balance (in 25 reviews)

  • Pay for sales consultants is below industry average per vehicle (in 51 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Solid structure and team environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Buyer
    Current Employee - Senior Buyer

    I have been working at CarMax full-time (more than 10 years)

    Pros

    CarMax has continuously tried to improve themselves. The company management is open to feedback from the line level associates. The training programs and focus are top notch and are geared towards growing and developing the talented team members. The best thing working at CarMax was the work life balance if you are a Manager. They have a "Time Away" policy that is very flexible.

    Cons

    You can cap out in compensation and obtaining a promotion can be difficult if you are not able to relocate. You can be branded at CarMax as "not a growth candidate" making it near impossible to grow your carrer. CarMax has become extremely process driven to the point that any deviation from the process is highly frowned upon and I feel this decreased the associates ability to make decisions.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great place to work! Work load larger than salary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Jacksonville, FL
    Current Employee - Sales Manager in Jacksonville, FL

    I have been working at CarMax full-time (more than 5 years)

    Pros

    Great company to work for! Friendly work atmosphere and truly a work place with fellow associates who care about quality of work.

    Cons

    Work load for middle management to high for the amount paid. Sr. Managers are paid a lot more than entry or middle management, and the quality of Sr. Management work at times makes the salary difference between levels hard to understand.

    Advice to ManagementAdvice

    Pay the entry and middle management more. You will get better quality work from them if you do.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at CarMax

    Pros

    Good system
    Good flow of customers

    Cons

    Micro management
    Lots of Chery pickers

    Advice to ManagementAdvice

    Stop the micro management non sense and work more towards an equal opportunity environment

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great place to start your career. Personal development is excellent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Consultant in Fort Myers, FL
    Former Employee - Senior Sales Consultant in Fort Myers, FL

    I worked at CarMax full-time (more than an year)

    Pros

    great benefits, team collaboration, role-playing. Really helps build self confidence. Learning trade secrets were a plus. High performers sales club has great perks. Management is genuinely invested in your success. minimal employee discount, ability to purchase wholesale cars. Upward mobility is great if you perform and have that desire.

    Cons

    Retail hours. Commission pay structure virtually has you "on-call" if you want to make any money. Lot's of administrative tasks that you aren't compensated for (no base salary)

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    The company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Office Associate in Oak Lawn, IL
    Former Employee - Business Office Associate in Oak Lawn, IL

    I worked at CarMax full-time (more than 10 years)

    Pros

    The company has a very diverse atmosphere, flexible working schedules (retail hours), knowledgeable about the fair market value of vehicles, informative about vehicles, good incentive programs, and 100 plus stores if you wanted to relocate.

    Cons

    Promotions are very, very, very, very, difficult.

    Advice to ManagementAdvice

    To many insecure managers but if you get with the right click you will have minimum issues and concerns.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    My favorite job!! Inventory Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CarMax

    Pros

    I love this place! Friendly, comfortable atmosphere. For the most part, all departments are laid back and chill. As long as you take the job seriously and do what you need to do and work hard, you will succeed. I have had a lot of jobs that I hated waking up to, but I cant wait to start every morning at Carmax.

    Cons

    Wish they would pay inventory more. We do all the physical work there in all types of environments and do deserve better compensation.

    Advice to ManagementAdvice

    Management is awesome!!!

  8.  

    Love It!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inventory Associate in Richmond, VA
    Current Employee - Inventory Associate in Richmond, VA

    I have been working at CarMax part-time (less than an year)

    Pros

    Personal growth, Benefits, Work Environment,Culture, Training Opportunities
    I love it so far, work environment is great, employees are welcoming, and my manager is an excellent leader at work and out of the office. I feel appreciated and part of a great team. Excellent place to start your career with some of the best benefits you will get from a private sector employer.

    Cons

    Low Pay, Difficult Customers- But to be expected in retail environment!!

    Advice to ManagementAdvice

    New Training modules

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Office Associate
    Current Employee - Business Office Associate

    I have been working at CarMax full-time (more than 3 years)

    Pros

    Wonderful opportunity to learn and grow. Opinions from all associates are considered when making decisions. Young company with great potential.

    Cons

    Traditional retail hours are the only draw back.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Awesome

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CarMax

    Pros

    great benefits and great management. Have experienced nothing but great advice, great leadership and advice. Co-workers are very friendly and easy to get along with. sometimes things get a little patchy close to the end of the month but other then that great stuff. the training is very comprehensive and thorough unlike many other companies i have worked with in the past it seems that many companies do not believe in thorough training when they need to focus on it

    Cons

    Not much bad to say here great company.

    Recommends
    Positive Outlook
  11.  

    The way car buying should be?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inventory Associate in Stockbridge, GA
    Former Employee - Inventory Associate in Stockbridge, GA

    I worked at CarMax full-time (more than 3 years)

    Pros

    Good benefits, paid vacation and sick, and made good friends!

    Cons

    Did show some favoritism and upper management displaying personal problems.

    Advice to ManagementAdvice

    Treating everyone equally and address any issues before making any harsh decisions on termination.

    Recommends
    Neutral Outlook
    No opinion of CEO

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