CarMax Reviews

Updated July 7, 2015
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3.5
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Approve of CEO
CarMax President, CEO, and Director Tom Folliard
Tom Folliard
651 Ratings

Pros
  • The best thing working at CarMax was the work life balance if you are a Manager (in 28 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles (in 38 reviews)

Cons
  • The work-life balance in IT is significantly oversold (in 25 reviews)

  • actions of others like sales consultants will sometimes fall on you although you had nothing to do with it (in 52 reviews)

More Pros and Cons

1,019 Employee Reviews

Sort: Popular Rating Date
  1. Buyer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Buyer in Wichita, KS
    Current Employee - Buyer in Wichita, KS

    I have been working at CarMax full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits with a great atmosphere. Constantly making better decisions and going with technology. Traveling to different auctions is a plus.

    Cons

    Some of the management is still stuck in their ways from back then. Other then that it is a nice environment.

    Advice to Management

    Great management


  2. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CarMax

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Part time Schedule is great and easy to have as a second job; decent commission program

    Cons

    The new training program is horrible

    Advice to Management

    Need more teambuilding


  3. Helpful (2)

    Great benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Office Associate in Jacksonville, FL
    Former Employee - Business Office Associate in Jacksonville, FL

    I worked at CarMax (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of perks! Discounts on cars & service. Managers get to drive company vehicles and if relocated are compensated and helped. Top customer service is rewarded with paid trips (Las Vegas most recently!) there's a lot of emphasis on growth and individual development.

    Cons

    i worked in the office. The pay was decent compared to other retailers, but the workload and stress was much more. I believe the office workers should be compensated for the quantity and quality of the work they do!

    Advice to Management

    Be more transparent! If you have to tell an employee that you don't like something they're doing, tell them! Don't wait for your meetings to discuss with other managers-tell the associate!!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Richmond, VA
    Current Employee - Sales Manager in Richmond, VA

    I have been working at CarMax (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company that cares about its employees and its customers.

    Cons

    Retail hours make work/life balance challenging.


  6. cool place

    Former Employee - Lead Sales Consultant *Customer Service Representative in Edmond, OK
    Former Employee - Lead Sales Consultant *Customer Service Representative in Edmond, OK

    I worked at CarMax (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great company to work for work/life balance

    Cons

    commission based would be better if there was an hourly pay as well

    Advice to Management

    keep doing what you are doing and everything will be fine


  7. Carmax sales consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax full-time

    Pros

    good environment, good staff members

    Cons

    morning huddles is a hassle


  8. Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant

    I have been working at CarMax

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people. Great benefits. Company really takes care of its employees and recognizes hard work.

    Cons

    Pay is inconsistent and lower than a traditional dealership.

    Advice to Management

    Raise the base commissions per vehicle to be more competitive pay compared to a traditional dealer or offer a base salary as well.


  9. I deal with helping customers select their new cars and sell us their old cars

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Very relaxed environment and every employee is very easy to get along. Managers are not on you at all times like is the case at other dealerships.

    Cons

    pay is average for the amount of work that is put in to sell or buy a car. They have close to 90 sales people and is a bit overcrowded.


  10. ra2

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RA2 in Gainesville, FL
    Current Employee - RA2 in Gainesville, FL

    I have been working at CarMax

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Love the atmosphere great company to work for

    Cons

    it's Florida so the weather can make things tough sometimes

    Advice to Management

    keep up the good work excellent communication


  11. Sales Associate

    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN

    I worked at CarMax part-time (Less than a year)

    Recommends
    Recommends

    Pros

    Good training. Good culture. They want to see you succeed and have a good model to make sure you do.

    Cons

    None, really. I wish the commission rate was a little higher, but I enjoyed working there.



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