CarMax Reviews

Updated August 28, 2015
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3.4
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CarMax President, CEO, and Director Tom Folliard
Tom Folliard
696 Ratings

Pros
  • The best thing working at CarMax was the work life balance if you are a Manager (in 28 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles (in 38 reviews)

Cons
  • The work-life balance in IT is significantly oversold (in 25 reviews)

  • actions of others like sales consultants will sometimes fall on you although you had nothing to do with it (in 52 reviews)

More Pros and Cons

1,108 Employee Reviews

Sort: Popular Rating Date
  1. "Voted 100 best companies to work for!"

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Roseville, CA
    Current Employee - Sales Manager in Roseville, CA
    Recommends
    Approves of CEO

    Pros

    The people. Great training program. Great work life balance.

    Cons

    I didn't like how the store leadership was structured. How a Business Office Manager and Purchasing Manager are higher up (Senior Managers) then other managers when they manage less peolpe and less processes. They are nothing more then glorified department managers. The Sales Managers are a little under appreciated. They are expected to know ALL aspects of the business. The only Senior Managers should be the Location General Manager, Operations Manager and Asst. Location Manager.

    Advice to Management

    Restructure store leadership. This will ensure better partnering and communication. Trust me on this one having B.O. managers and P.M. as senior managers hinder these two badly. Be more consistant with H.R. desicions. I have seen people get fired for something and another person get moved to another department for doing the same thing. This does not look good and lowers morale.


  2. Great place to work.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Buyer in Raleigh, NC
    Current Employee - Buyer in Raleigh, NC
    Recommends
    Approves of CEO

    Pros

    Fantastic place to work. Everyone seems genuinely happy to be there and the company really goes out of it's way to take care of it's people.

    Cons

    Slightly more than most retail environments the business seems to swing very quickly with the economy.

    Advice to Management

    Do not sacrifice standards or the investments you put into your employees as the business continues to grow.


  3. Good place to work!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Colorado Springs, CO
    Current Employee - Sales Consultant in Colorado Springs, CO
    Recommends
    No opinion of CEO

    Pros

    Part time car sales are nearly non existant in this area, but CarMax allows me to work only evenings and weekends.

    Cons

    Some shady sales people will take half of deals from you, and some others will flat out try to steal entire deals from you! You will occasionally open up a car to sell it and find that the detailers haven't bothered to vacumm up the cracker crumbs from the previous owner's children under the seats. You will also find that the system changes, or the corporate rules have changed without any sort of notice.

    Advice to Management

    Be a little more involved in the day to day goings on with the sales people. The hands off approach leaves too much wiggle room for cliques to form.


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  5. Helpful (2)

    Carmax IS A GREAT PLACE TO WORK! It is also a GREAT PLACE TO BUY A CAR!!!!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Buyer in Knoxville, TN
    Current Employee - Buyer in Knoxville, TN
    Recommends
    Approves of CEO

    Pros

    A great place to work, I hope I can continue on for a long time. I really like the culture at Carmax. I appreciate the compensation and value the training. I have enormous faith in Carmax. I enjoy working with my coworkers and supervisors and feel valued at work. I also value my coworkers. I love my job.

    Cons

    Worried about job stability. With the present day market I am fearful of the stability of my job, others are as well. Other than that there are really no downsides to working at Carmax. IT is a great place to work. There are many challenges and many opportunities.

    Advice to Management

    I would like to be promoted. I do think that working toward promotion should be a stronger desire.


  6. Great place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Consultant in Las Vegas, NV
    Former Employee - Service Consultant in Las Vegas, NV
    Recommends
    Approves of CEO

    Pros

    1)Benefits 2) Paid Vacation 3)Personal day 4)sick pay 5 )Great team enviornment

    Cons

    Long hours, ok pay but low as far is industry is concerned fort a Service Writer. Alot of policies that arent strictly enforced but if you break one, bye bye. Depending on managment, they are very flexiable with attendance.

    Advice to Management

    Have real proof of a violation before you just chain fire people.


  7. Carmax

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Columbus, OH
    Current Employee - Anonymous Employee in Columbus, OH
    Recommends
    Approves of CEO

    Pros

    Great advancement opportunity. Good salary. Some of the benefits are great, they have tuition reimbursement for full time employees. Air conditioned work place.

    Cons

    Sometimes they don't follow ASE requirements for advancement. Drug tests are only done when you apply, after that who knows?

    Advice to Management

    Management should tighten ASE requirements for advancements. Some people don't deserve promotions but they do get. Monthly random drug test.


  8. Good Place

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Office Associate in Laurel, MD
    Former Employee - Business Office Associate in Laurel, MD
    Recommends
    No opinion of CEO

    Pros

    the benefits and schedule are great

    Cons

    some managers had issues effectively coordinating schedule

    Advice to Management

    Low level management needs development


  9. Great Place

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Buyer In Training in Gastonia, NC
    Current Employee - Buyer In Training in Gastonia, NC
    Recommends
    Approves of CEO

    Pros

    Allows attonomy, long-term growth opportunities

    Cons

    Standing outside alot, retail hours

    Advice to Management

    Keep a smile on your face and keep your head up


  10. Helpful (1)

    Not exhausting nor physically demanding a bit mentally but overall easy job.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Austin, TX
    Current Employee - Sales Consultant in Austin, TX
    Recommends
    Approves of CEO

    Pros

    Very flexible with your schedule and will make up in monthly income what several FT jobs bring in. Wake up later than most!

    Cons

    A bit stressful when deals fall especially when many hours are spent working on it. Difficult to work on Saturdays while everyone is bbq

    Advice to Management

    Great overall company definately need a better voice of internal customers on how to change certain aspects of the everyday work area.


  11. Helpful (1)

    Its a fast paced environment that can be very rewarding

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Office Associate in Augusta, GA
    Current Employee - Business Office Associate in Augusta, GA
    Recommends
    Approves of CEO

    Pros

    Some of the best reasons to work at CarMax is the ability for career advancement and growth the unlimited ability to transfer within the company.

    Cons

    It is set similar to a retail store so there can be a time where you work very long hours and work on most weekends and holiday



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