CarMax Reviews

Updated March 27, 2015
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3.4
873 Reviews
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CarMax President, CEO, and Director Tom Folliard
Tom Folliard
581 Ratings

Pros
  • The best thing working at CarMax was the work life balance if you are a Manager (in 28 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles (in 38 reviews)

Cons
  • As a full time sales consultant there is absolutely no work life balance (in 25 reviews)

  • Pay for sales consultants is below industry average per vehicle (in 52 reviews)

More Pros and Cons

Employee Reviews

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  1. Open Door Policy is Really Closed Door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CarMax

    Pros

    Some of the employees are very friendly. The company has a Presidents Club for it employees, but all employees cannot participate.

    Cons

    When management says they are listening they really are not.

    Advice to ManagementAdvice

    Take heed to the open door policy

    Doesn't Recommend
    Neutral Outlook
  2. Don't Become a CarMax Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CarMax

    Pros

    Casual Attire to work is awesome. Everyone wears Jeans and T Shirt at the office.

    Cons

    Company is super conservative when it comes to spending money where it matters. Won't invest in Technology for any Department, especially for HR or Accounting. So many work arounds. Only reason why there's a "Work Life Balance" is because they can't access work outside the office. Main reason why Associates won't leave is due to Stock and Vacation Policy.

    Doesn't Recommend
  3. Terrible place to work. Treat their employees like garbage. Keep asking for more and more without any additional comp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax

    Pros

    Great benefits for hourly employees. Health insurance is free for all operations employees. Great training program for new hires.

    Cons

    Treat employees badly, low pay, make up false claims to get people fired, discriminate against veterans, the list goes on.

    Advice to ManagementAdvice

    I would advise tom folliard to pull his head out of his you know what and get better management. I would also advice them to do away with the shady sales techniques.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful

    Carmax...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Assistant in Fairfield, CA
    Current Employee - Management Assistant in Fairfield, CA

    I have been working at CarMax

    Pros

    Friendly associates, good customer service, prides its self on "building a better Carmax"

    Cons

    Judgemental management, extreme disrespect to some employees. Carmax seems more like a cult than a fortune 100 company. With changing all aspects of who you are if employed. They even have a "Carmax" lanague which if not followed will only hurt your career with Carmax. They will only hire people they believe they can brainwash. Hence why only 2% of all applicants will ever get hired.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful

    Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CarMax

    Pros

    Great opportunity to make a lot of money as well as good healthcare

    Cons

    Splitting sales and not much feedback on how you do

    Advice to ManagementAdvice

    Do better interviews and not make people feel like crap when they leave

    Doesn't Recommend
  7. Only choose if its your only choice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Kenosha, WI
    Former Employee - Sales Consultant in Kenosha, WI

    I worked at CarMax full-time (more than a year)

    Pros

    Great co-workers, often is the same boat, only job available, great customers, most people appreciate you help,
    good floor traffic offers opportunity for a sale.

    Cons

    Car quality has decrease continually the last 3 years, micro manage every singe thing you do, endless meetings that accomplish little or nothing, most managers are zombies, long hours of non pay, low average hourly wage. Benifits are good, if you need them.

    Advice to ManagementAdvice

    While bean counters are needed, they should not be running the company. They should assist the managers who are able to look at the big picture, and be the company they pretend to be.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8. sickening

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV

    I have been working at CarMax full-time (more than 3 years)

    Pros

    money that can be made with 60 hour work week, no time for family

    Cons

    managers suck-micro managed, know everything and get bonuses off of workers who bust their buts and get nothing

    Advice to ManagementAdvice

    get more qualifications

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. Don't bother

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Greensboro, NC
    Former Employee - Sales Associate in Greensboro, NC

    I worked at CarMax

    Pros

    Good money, good people, great customers

    Cons

    No worklife balance, policy that is constantly changing and contradictory

    Advice to ManagementAdvice

    learn to live according to the ethics in your own training

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10. Waste of time!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Buyer
    Current Employee - Buyer

    I have been working at CarMax full-time (more than 3 years)

    Pros

    The pay was nice, but bonuses are hard to come by. The stress of this job is almost too much at times.

    Cons

    The atmosphere isn't as friendly as it seems. They sell cars that are puchased and not repaired, like they should be.

    Advice to ManagementAdvice

    Bad practices, make for bad business.

    Doesn't Recommend
    Negative Outlook
  11. Started out good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Technician in Fresno, CA
    Former Employee - Service Technician in Fresno, CA

    I worked at CarMax

    Pros

    Good at recognizing employee contributions, decent pay, good benefits, great people for the most part, occasional BBQs, promote teamwork.

    Cons

    Micro managed employees, they act like they want to promote people but it doesn't happen, higher turnover than there should be (people would mysteriously no longer be working there), they show far more favor for skin color diversity than the truly capable and skilled employees. Getting anything accomplished with the HR department was a joke. They don't ever seem to know anything and couldn't seem to help with general needs. I had to call the corporate HR to get anything done.

    Doesn't Recommend
    Neutral Outlook

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