CarMax
3.2 of 5 637 reviews
www.carmax.com Richmond, VA 5000+ Employees

CarMax Reviews

Updated Jul 8, 2014
All Employees Current Employees Only

3.2 637 reviews

                             

71% Approve of the CEO

CarMax President, CEO, and Director Tom Folliard

Tom Folliard

(442 ratings)

61% of employees recommend this company to a friend
637 Employee Reviews
in

Review Highlights

Pros:
  • "Work life balance is great the opportunity to relocate is awesome also the chance to meet great people is very rewarding"
    in 20 reviews
  • "Good (not great) entry-level sales experience for part-time, short-term"
    in 32 reviews
Cons:
  • "Pay for sales consultants is below industry average per vehicle"
    in 44 reviews
  • "Inconsistent work schedules and work-life balance from store to store"
    in 18 reviews
  • Show more review highlights

Reviews

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    • Disapproves of CEO

     

    Nan management

    Car Sales (Former Employee)
    Garland, TX

    ProsI don't have anything positive to say about Carmax.

    ConsToo much micro management. Quality of the cars are not as good as advertised. Company doesn't support employees.

    Advice to Senior ManagementWork with yous employees before you fire them.

    No, I would not recommend this company to a friend

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    America's worst company for employees and customers

    Carmax Employee (Former Employee)
    Sterling, VA

    Prosthere are many things that could be good but the people running this company are terrible so I have non...!

    Conspoor employee relations, hard line rules to keep employees from giving feedback, management are puppets run by Richmond puppeteers (realy do not have any power to manage anything except keeping employee moral down)

    Advice to Senior ManagementCarmax is going DOWN, they have done nothing to improve anything the past five or so years that I was there. They allow the hiring of poor thinkers and firing good hard thinking working people. I have No gain from sharing this input, I just want people to have some real information prior to making Carmax their career path. CARMAX and the cronies running this company are users and abusers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Sales Consultant

    Sales Consultant (Current Employee)
    Phoenix, AZ

    ProsSales Training for people new to selling, health insurance

    ConsExcessively process-orientated, low pay for a retail organization.

    No, I would not recommend this company to a friend

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    low quality and dirty cars

    Sales Consultant (Former Employee)
    Frederick, MD

    Prosthe sales consultants are great for the most part

    ConsVERY micro managed and they treat you like a 12 year old. You can not say ANYTHING to ANYONE without the thought of getting terminated for the least little thing. Something you may say to a friend in joking can be overheard and you WILL be terminated.

    Advice to Senior Managementthere IS a gray area, it's not always black and white. get a life!

    No, I would not recommend this company to a friend

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    Company has changed drastically in the last few years,

    Manager (Former Employee)

    ProsCo-workers are generally pleasant to work with.

    ConsThe culture has changed dramatically. One of the companies founding principles was quality which has become a farce.
    Senior Company leadership are immature and only care about their personal wealth.
    The company business principle is built around low balling customers to sell their cars outright and then make $$$$$$ through internal wholesale auctions.

    Advice to Senior ManagementStart running the company vs obsessing over the stock ticker.

    No, I would not recommend this company to a friend

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    Not great

    Anonymous Employee (Former Employee)

    ProsPeople there are great to work with

    ConsNo respect for employees at all.

    Advice to Senior ManagementStop micromanaging

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Do you want to be a drone?

    Senior Sales Consultant (Former Employee)
    Houston, TX

    ProsIf you are in sales, the sales consultants are friendly.

    ConsEverything else. Carmax is hiring robotic drones. No one has a college degree and the management team is terrible. As an employee you are not allowed to think outside the box so they hire robots that have managed places like Jack in the Box and Ace Hardware, etc. The "best places to work" Gallup Survey is staged. Don't believe it. They have thorough meetings guiding the associates on how to answer it.

    Advice to Senior ManagementNone. It's not your fault. Also, you wouldn't take the advice given because you are a drone.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Used and abused

    Anonymous (Current Employee)

    ProsWeekends and most holidays off

    ConsManagement always makes empty promises. They tell you they want you to expand and grow with promises of moving up in the company... pretty much a bunch of you know what. You do everything in your power to get there but end up doing work above your pay grade, stay for long hours, work weekends all for nothing. You'll never move up or see a raise. Do not work here.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Bitter, but no sour grapes

    Anonymous Employee (Former Employee)
    Columbus, OH

    Pros- Hiring practices...hire only the best.
    - great people

    Cons- upper management never present
    - HR walks past everyone except those being investigated...they act like CIA
    - ALWAYS in fear of union activity so they are always sneaking around to try to "observe" it
    - "observations" are recorded daily...in fact they have a quota and are always "inconsistent". "We are trying to make you better by focusing on only your opportunities"
    - standards of product have dropped...content on customers bringing back and fixing then if they discover then doing it when they build the car and know BEFORE it hits the lot.

    Advice to Senior ManagementGet out and interact more...you let go of your best manager b/c he didn't "fit CarMax ways". He was the only one that cared and enjoyed his job.

    BBQ's and other food events do not fix a broken culture...caring and interacting does!

    Senior Manager set up is a joke...makes them act/feel superior to everyone else.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Unhappy

    Reconditioning Associate (Current Employee)

    ProsGreat company, they give you uniforms, they even wash them for you and bring them back a week later.

    ConsPoor management, minimal promotions/raises, lack of teamwork and leadership. Overworked and underpaid

    Advice to Senior ManagementStop lying

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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