CarMax

www.carmax.com

CarMax Reviews

Updated January 23, 2015
Updated January 23, 2015
817 Reviews
3.4
817 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CarMax President, CEO, and Director Tom Folliard
Tom Folliard
549 Ratings

Review Highlights

Pros
  • The best thing working at CarMax was the work life balance if you are a Manager (in 28 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles (in 38 reviews)


Cons
  • As a full time sales consultant there is absolutely no work life balance (in 25 reviews)

  • Pay for sales consultants is below industry average per vehicle (in 52 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It's Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Franklin, TN
    Current Employee - Sales Consultant in Franklin, TN

    I have been working at CarMax

    Pros

    They tend to hire good people.

    Cons

    To make any money, you have no life other than work. Managers either sold cars too long ago to remember or never did sell cars.

    Advice to ManagementAdvice

    Keep a close eye on vehicle Quality.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    a great company to work for with plenty of room to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Buyer in Chicago, IL
    Current Employee - Buyer in Chicago, IL

    I have been working at CarMax full-time (more than 10 years)

    Pros

    Training is the best available in the industry.

    Cons

    If you are relocatable it can be hard to move ahead more than few levels.

    Recommends
    Positive Outlook
  3.  

    Great Training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Fort Myers, FL
    Former Employee - Sales Consultant in Fort Myers, FL

    I worked at CarMax

    Pros

    great people to work with

    Cons

    micro managed and constant training takes away from sales time on the floor

    Advice to ManagementAdvice

    give your sales people a little more freedom to do their job

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in New Haven, CT
    Former Employee - Sales Consultant in New Haven, CT

    I worked at CarMax full-time (more than a year)

    Pros

    Nationwide inventory of used vehicles, easy process from start to finish, good benefits.

    Cons

    One hundred percent commission.Too many shifts working till 9:00 pm and every Saturday and Sunday for six weeks till you get a weekend off.

    Advice to ManagementAdvice

    Rotate the schedule so you have a Saturday and or Sunday off. Pay a base salary or at the very least increase the commission every so many years.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    No work to life balance and you constantly get calls from the store on days off, return policy 100% screws over sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Albuquerque, NM
    Former Employee - Sales Consultant in Albuquerque, NM

    I worked at CarMax full-time (less than a year)

    Pros

    It's decent money and most other salespeople were genuinely good people. Not incredibly stressful most of the time. Most days were alright.

    Cons

    The hours are horrendous, return policy means you lose half if they work with someone else on your day off. Inventory let cars through that absolutely should not have been put on the lot. Customers think they finance people with terrible credit and waste your time. Appraisal offers are almost always terrible. The clientele was bottom of the barrel, 9/10 had abysmal credit, creepy touchy old men, very terrible people walking through the doors. Once sold a car to a very drunk man and was reprimanded for "assuming" he was drinking, even with bottle sitting under the desk with him. Way too focused on quantity over quality.

    Advice to ManagementAdvice

    Support salespeople who are working with a customer who makes them uncomfortable. Don't act like it's inconvenient when they ask for help, it is literally your job. Stop with the 10 hour shifts and making people feel bad for being on their lunch break when it's busy, your employees aren't robots.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Not for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax

    Pros

    Steady work year round, new cars

    Cons

    Long hours, night shift is crazy

    Advice to ManagementAdvice

    No night shifts please

  8. 1 person found this helpful  

    Very fun, welcoming environment. I enjoyed every day on the job here. I wish i still worked there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CarMax full-time (more than 3 years)

    Pros

    Friendly environment. Good benefits.

    Cons

    I didnt like the fact that my job didnt have much opportunity for advancement

    Advice to ManagementAdvice

    pretty good

    Recommends
    Positive Outlook
  9. 2 people found this helpful  

    Great experience growing a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax full-time (more than 10 years)

    Pros

    10 years in a row as one of Fortune's "Top 100 Companies to Work For"
    Great team - feels like family
    Employees are focused on customers and results
    Positive work environment
    Feel like Management cares about me as a person and my career
    Great mentors and friends

    Cons

    Structure of feedback and "competency speak" can at times seem disingenuous
    Heavy training on the sales side but less emphasis elsewhere
    Outdated systems

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Buyer Assistant in Los Angeles, CA
    Former Employee - Buyer Assistant in Los Angeles, CA

    I worked at CarMax full-time (more than a year)

    Pros

    good benefits
    opportunities for advancement
    great work environment
    good training
    great to have on an application

    Cons

    lots of grunt work in this position
    hard to advance without a degree
    senior management can feel distant
    retail schedule

    Advice to ManagementAdvice

    look for quality of work instead of solely a degree for advancement

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    CarMax is a great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax

    Pros

    Ability to make relationships with managers at all levels.

    Abilit to growth in the company.

    True work life balance values (I.e. Time away policy allows you take time when needed to take care of yourself).

    A wellness program.

    Cons

    Training program for new employees (something they are working on)

    Recommends
    Positive Outlook
    Approves of CEO

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