CarMax Reviews

Updated September 14, 2014
Updated September 14, 2014
692 Reviews
3.3
692 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CarMax President, CEO, and Director Tom Folliard
Tom Folliard
475 Ratings

Review Highlights

Pros
  • Work life balance is great the opportunity to relocate is awesome also the chance to meet great people is very rewarding (in 22 reviews)

  • Part time is better than full time because you don't have to go to all the meetings/huddles (in 35 reviews)


Cons
  • Pay for sales consultants is below industry average per vehicle (in 48 reviews)

  • Inconsistent work schedules and work-life balance from store to store (in 21 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    sales consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant

    I have been working at CarMax full-time

    Pros

    Excellent environment to work at, it is a great place to learn and develop. If you don't have any sales experience and want to learn from the best, come to work here!

    Cons

    commission based only, so the slow days kills you, but on one good day, you will forget the bad ones!

    Advice to ManagementAdvice

    Keep up the good work and the effort of giving the employees a better working environment! I love carmax and hope to keep working there for a long time!

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Fair and merit driven

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Purchasing  in  Dallas, TX
    Current Employee - Purchasing in Dallas, TX

    I have been working at CarMax full-time for more than 10 years

    Pros

    Work life balance. Great work environment. Great camradary.

    Cons

    Conformist management competency profile. Far too many file reviews and associate development plans.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Complete waste.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management  in  Los Angeles, CA
    Current Employee - Management in Los Angeles, CA

    I have been working at CarMax full-time for more than 8 years

    Pros

    None. Unless you are good at sucking up to the boss even though you are completely incompetent and have a terrible work ethic.

    Cons

    Long hours.
    Lowest pay in the industry.
    Incompetent management.

    Advice to ManagementAdvice

    Promote the people who actually know what they are doing and not the one who are best at regurgitating the company rhetoric.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    College student working as a part-time sales consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant  in  Chicago, IL
    Current Employee - Sales Consultant in Chicago, IL

    I have been working at CarMax part-time for less than a year

    Pros

    -A great part-time job for college students and it will help you build some sales skills to take with you wherever you go
    -Fun environment
    -Good people to work with
    -Constantly learning and improving your sales skills
    -Will enhance your verbal and written communication skills
    -Tuition reimbursement
    -Sales managers who will work with you to make you better at sales
    -Mentoring program with an experienced sales consultant
    -Philanthropy

    Cons

    -Unpredictable pay (commission only---no base hourly pay)

    Advice to ManagementAdvice

    Overall good experience with management but we should do more team building, fun activities outside of work.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Buyer

    Former Employee - Buyer  in  Buena Park, CA
    Former Employee - Buyer in Buena Park, CA

    I worked at CarMax full-time for more than 5 years

    Pros

    flexible with schedules and time offs

    Cons

    working weekends and under paid

    Advice to ManagementAdvice

    treat associates better and need to hire better senior management

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    BAD PLACE TO WORK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax full-time for less than a year

    Pros

    its a job a very bad one

    Cons

    if you like to get controlled and manipulated please work at CarMax very easy to get fired there all someone has to do is tell the management you where mean to them and they will fire you there policies are not truthful and they even do not follow there policies

    Advice to ManagementAdvice

    close your doors its companies like this that make the world a bad place

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Highway Robbery

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CarMax

    Pros

    Flexible Schedule, great co workers

    Cons

    Low pay, subsidized pay checks

    Advice to ManagementAdvice

    Hourly rate would make for happier employees

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    CarMax

    Former Employee - Inventory Associate  in  Miami, FL
    Former Employee - Inventory Associate in Miami, FL

    I worked at CarMax full-time for less than a year

    Pros

    Im a student so the tuition reimbursement was great. Great people at the location I worked at. Ability to get raises with certifications.

    Cons

    As inventory associate you have to answer to every department in carmax which can be hectic. It is very fast paced so if you're more of the laid back worker than this position is not for you.

    No opinion of CEO
  10. 2 people found this helpful  

    If you work in the stores or are a friend of the CEO, you've got it made.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at CarMax

    Pros

    The store managers and regional people are largely great people. Home office is nice-good location. The retailer is trying to do the right thing in how used cars are sold and customers are treated well.

    Cons

    Cliquish ol boy network runs the place. Lots of favors and support for each other but if you are not in that clique or in the stores, then you get nothing. Huge focus on operations; no value on soft skills or talent. HR leaders are very political.

    Advice to ManagementAdvice

    Consider the optics of your cliquish and good ol boy behaviors.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Growth causing loss of favorable culture at corporate headquarters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  Richmond, VA
    Former Employee - Analyst in Richmond, VA

    I worked at CarMax full-time for more than 5 years

    Pros

    Growing company. Decent benefits. Relaxed attire. Nice campus. Very diverse in every way.

    Cons

    Culture of continuous improvement ( expect more from less). Company really doesn't share success with associates. Very focused on EPS but to the detriment of a nice place to work. To advance you now have to subject yourself to an extremely rigorous process which is driving people out or stopping advancement altogether.

    Advice to ManagementAdvice

    Develop associates and revisit your HR/Talent management programs. They are hampering your future success. Also, evaluate whether your directors and above truly have leadership qualities that encourage an environment to truly achieve world class associate engagement.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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