Carbonite Reviews

Updated April 23, 2015
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2.7
52 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Carbonite President & CEO Mohamad Ali
Mohamad Ali
4 Ratings

Pros
  • Most recently they have been giving FREE snacks to whoever wants them, bananas, apples, granola bars (in 3 reviews)

  • The company pays a portion of the vending maching price to keep the costs for employees down, thess are GREAT benefits in my opinion (in 3 reviews)

Cons
  • They promote customer service but that needs to start on an employee basis and work it's way outward (in 3 reviews)

  • Upgrading office space soon, will help with growth spurt (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (4)

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Carbonite

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Management is very receptive to new ideas. If you are good at what you do, you will be recognized and rewarded. From what I've seen the company believes in promoting from within.

    Cons

    The company is a little top heavy, but there are lot of openings, so things might even out.

    Advice to Management

    Trust the people you have working for you. You hired them for a reason.

  2. Helpful (1)

    Okay company, plusses and minuses.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineering in Boston, MA
    Former Employee - Engineering in Boston, MA

    I worked at Carbonite full-time (More than a year)

    Pros

    The work ethic in the Boston office is that everybody gets to work on time at 9am and works hard all day, very little shmoozing. But then everybody goes home at 5pm sharp, unless there is a tight deadline or emergency. Vacation policy is extremely flexible, no specific limit. Bonuses are good (8% to 10% of salary), and not very much tied to work performance (except for unusually high and unusually low performers).

    Cons

    Workstations are very open, clusters of about 8 people, each cluster is sort of like a big table with dividers on the table. No privacy, everybody is visible all the time. This includes upper management people, who have offices with a glass wall, including the CEO. Engineering talent level is adequate, but not stellar. People management practices are in general barely adequate, except for termination practices, which are substandard (they sometimes fire people abruptly--both technical and non-technical--with little or no warning, without a probation period).

  3. Good Place to Work and Growing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Carbonite full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    smart employees, supportive of career development and furthering education, casual dress code, strong benefits package, prime Boston location, overall great company culture.

    Cons

    due to the companies growth, workloads can be overwhelming at times. Improvements can be made in the work/life balance area.

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  5. Helpful (1)

    Lots of growth opportunity!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Carbonite full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you work hard & are passionate about the projects you are working on, it wont go un-noticed. Managers are always looking to promote from within. Many departments have very high standards for the quality of the work that needs to be completed, however this provides a stimulating and challenging environment to keep you on your toes and always learning! Never feel micromanaged & allowed to move forward with any ideas without having to go through a ladder of management. The free snacks, Monday breakfast, Friday lunch, unlimited vacation and beer on Fridays is pretty awesome too.

    Cons

    Carbonite is a fast paced environment which has many pros but can also have some cons. Management should take a second to think before they move forward with certain ideas that affects the workload of their employees.

    Advice to Management

    You have a lot of talented individual contributors that are the glue of this company and looking for professional development. Make sure you are supporting them to their full potential.

  6. More "technology oriented" than other call centers in this state.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Representative in Lewiston, ME
    Former Employee - Customer Support Representative in Lewiston, ME

    I worked at Carbonite

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Good starting pay. Nice facility. People are friendly, more so than normal for a phone based position in the central Maine area. Most call centers are much less social.

    Cons

    Stationary work, no exercise.
    Little opportunity for growth. When advancement opportunities come up, its because someone gets tired of fixing complex programming flaws to Carbonite software for $12.50/hr, when then would be making $20+/hr somewhere else doing similar work.

    Advice to Management

    Base pay is fine for newbies. $11.25 is more than fair.
    Increase Tech Support pay base.

  7. Product Competitive Challenges, Marketing Inexperience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Boston, MA
    Former Employee - Marketing in Boston, MA

    I worked at Carbonite full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Downtown Boston office location. Pockets of talented staff by department.

    Cons

    Disingenuous, inexperienced middle managers appointed by yesterday's heroes attempting a sea change from consumer to business model.

    Advice to Management

    Improve product, product, product. Re-org all of marketing for external and internal services success. Invest in career marketers and experts that have proven themselves in channel marketing strategy and tactics. Change culture of politics, schemers, sketchy practices into professional experts. Start measuring all marketing communications personnel and services costs against conversion verses margin in the channel and direct sales. Demand over brand speak.

  8. Helpful (1)

    All Politics All the time.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Carbonite

    Pros

    Its a company struggling with making employees feeling valued and welcomed.

    Cons

    Too many decisions are made in secret. If you sit down and shut up like a good slave then you are handed a beer once a month. If you try to get anywhere in the company you are looked down upon unless you are one of the chosen few. Most people that move up are usually fired faster due to their political visibility. Managers are deciplined in secret. One was transferred to another department because their skill set was no longer needed in the old role and it was plain that they had been struggling with internal changes for a long time. Other managers were fired and forced to give excuses to their employees and work another month if they wanted to get unemployment benefits

    Advice to Management

    cut the eccuses and lies. cloak and dagger stuff is good for movies not the work place.

  9. Helpful (7)

    Promising, if you enjoy politics and favoritism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer in Boston, MA
    Current Employee - Developer in Boston, MA

    I have been working at Carbonite

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Skilled and intelligent colleagues
    Efforts to create a pleasant and comfortable office environment.
    Reasonably frequent company meetings to keep everyone informed about new developments and decisions.

    Cons

    On-going unreasonably high turn-over. Can't manage to hire enough good people after many either get fired or leave disgruntled, no matter how skilled - sends the wrong message to current and future employees.
    Politics, subjective criteria for who is doing well based on uninformed personal oppinions, favoritism.

    Advice to Management

    Stop losing good people and start developing them instead. Try to be objective and fair, and put the interest of your teams above yours. If you want Carbonite to be a market leader give your associates reasons to drive it and keep it there.

  10. Helpful (3)

    Business Growth is Really Hard. Especially with Inexperienced Middle Managers & Politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Carbonite full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The promise of inexpensive computer backup for everyone via the Cloud was noble and a exciting business idea.

    Cons

    That was then this is now. Carbonite's new adventure as a public company into business products, B2B channel Partner reselling is being managed, marketed and staffed with inexperienced political appointees. The go-to-market strategy is idealistic, disconnected and not populated with experts who have solved similar challenges in the marketplace. Incredible dollars have been wasted on consultants, services, poor hiring and knee jerk personnel re-organizations. This brand so proud of it's Star Wars kitsch has lost the true meaning of it's original "let the force be with" you mantra.

    Advice to Management

    Work harder, quickly, very quickly to recognize the value of the right experience verses enabling employee cartels pre-2014 to be rewarded with unilateral management power often manipulated systematically for self preservation and career advancement. Best of luck to the new CEO, he has his work cut out for him.

  11. Helpful (6)

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Carbonite full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    if your manager agrees there is great opportunity to WFH. They also had nice perks like gym discount, free snacks and drinks, breakfast on monday, etc. The company also just moved to a new office which was very bright and clean; however, kind of overkill/childish/cheesey with the Star Wars theme.

    Cons

    Poor management. All of the managers are under experienced and way too young. They promote too quickly with lack of experience and background. There is also a sense of urgency and chaos - maybe because the products are weak or the managers don't know how to handle a team. Either way it is way too stressful of a work environment for no return. The overall failure of Carbonite can be pin pointed down to poor and inexperienced management. Lastly, the turnaround rate is insane. People are there one day, gone the next. I think I can count maybe 10 people who have been there for over a year. Doesn't help boost company morale knowing that either people are being let go by the dozens or not lasting more than four/five months in a role. Longevity is key to a company's success and worth. Sadly, the last con of this company is the office politics, gossip and drama. It starts on day one. This is to be expected with any company but at Carbonite this the worst I've ever seen it. I think a large part can be attributed to the lack of experience, professionalism and maturity amongst the employees and management.

    Advice to Management

    Please provide more training and mentoring to managers. Also, please consider hiring managers who actually are experienced in their roles and can offer guidance, leadership and training to those below them. Don't promote just to promote or make someone a manager because they have put in long hours at the company. A good company is built not only from the ground up but from the management being passed down. There were never any learning's or opportunities for professional development offered to any employees. This would have been a great tool for all at Carbonite to enable.

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