Care.com Reviews

Updated April 10, 2015
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3.8
38 Reviews
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Care.com Founder & CEO Sheila Lirio Marcelo
Sheila Lirio Marcelo
24 Ratings

Employee Reviews

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  1. Amazing company with an ambition and drive to succeed!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Massachusetts in Waltham, MA
    Former Employee - Massachusetts in Waltham, MA

    I worked at Care.com full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Excellent Benefits that are always becoming more bountiful
    - Work with amazing people who love coming to work
    - This company really takes their mission to heart
    - Very transparent about everything that is happening and always willing to go into as much detail as they can
    - Excellent Holiday party that rivals a celebrity wedding
    - Super flexible with WFH and "family first" mentality

    Cons

    - None that I can think of. This company is great and is poised to do amazing things! They truly care about their employees at every level of the organization.

  2. Great co-workers, empathetic managers. Ambitious? You will be disappointed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketer in Waltham, MA
    Current Employee - Marketer in Waltham, MA

    I have been working at Care.com full-time (more than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Overall Care.com is a good company. Culture is nice and you get to work with highly driven and talented people. Lots of interesting projects going on and the middle management that I worked for are nice people.

    People feel supported through major life changes. Managers and Directors are accommodating and go out of the way to help you out through critical transitions that normal people face from time to time - babies, illness, sick parents, divorce etc. You can work from home when you need to, and I did not see people misusing it. Most people have strong work ethics.

    The new office space is beautiful and every detail has been thought through. Kudos!

    Cons

    Care.com used to be great at identifying and hiring talented and passionate people. This is not true anymore. New C-level execs on the West Coast have hired entire teams from their past companies with inflated titles. While this new layer has been created, people in Waltham have no visibility or influence and have been turned into worker bees.

    Every one knows at Care, that you have to prove yourself to grow through the ranks, one level at a time. They don't make it easy but when you start reporting to people who cannot execute, have zero quant skills and their only credential is that they are from the same ethnic group as a C-level exec, it is disturbing. Running joke is that if you don't drink bubble tea - you don't have a chance.

    There are meetings throughout the day with total disregard that employees need to eat and get work done. Lot of folks work after hours at home because it is impossible to get anything done in the office. While the management team's fancy lunches(Lobster Cobb salad, Lemongrass chicken) are ordered from nice local eateries and their admins whip them smoothies and lattes, other people sit through meetings starving. This is not an exaggeration. The cafe in the building is just bad, salad bar is disgusting and most people don’t eat there. Either you bring food from home or pay extra extra to grubhub to get food delivered.

    Advice to Management

    Evaluate your hiring process. Even when negative feedback is provided on candidates, they are still hired. Some people actually show up as senior directors out of the blue and nobody has even met them. Involve HR while collecting feedback after interviews.

    The only reason I am dinging "upper management" is because of the questionable caliber of people that they have hired on the West coast.

  3. Great babysitting children and great parents.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Freelancer - Anonymous Freelancer
    Current Freelancer - Anonymous Freelancer

    I have been working at Care.com

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    You get to bond with the kids and really care for them. The parents are very flexible with your schedule and treat you as part of the family.

    Cons

    No matter what your doing, taking care of the kids is your first priority.

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  5. 4 yrs in the making, great company, great experience. Working here helped leap frog into the next adventure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - BD, Sales in Waltham, MA
    Former Employee - BD, Sales in Waltham, MA

    I worked at Care.com full-time (more than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Culture is terrific, it's true, you have to put into it to get something out of it. Employees help define the culture. HR staff is terrific and really promote open door policy. If you don't take advantages of the people around you than you are missing out. You may have to seek out help, guidance in finding your career path, it will not be handed to you...but nothing is. Very friendly, inspiring people to work with and surround yourself with.

    Cons

    Career paths are not always clear. Make sure you are communicating at all times with your manager about goals and personal career path. Have clear objections, understand your role and what is expected of you...if you don't know, ask.

    Advice to Management

    Continue listening to employees, promote creation and outside box thinking. There is always room for improvement and outside voices should be heard, even if they are not directly tied to that particular internal group.

  6. Awesome Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Intern in Waltham, MA
    Former Employee - QA Intern in Waltham, MA

    I worked at Care.com

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome work culture. CEO is amazing, friendly. Good personal growth

    Cons

    None. May be travel during winter.

    Advice to Management

    You are awesome!

  7. 50% support 50% procedural programming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Austin, TX
    Former Employee - Senior Software Engineer in Austin, TX

    I worked at Care.com full-time (less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Employees of the company really care for their clients
    They do fun outtings and events from time to time
    CEO and Senior Director are outstanding people and a great vision
    They provide benefits that are pro family
    Birthdays and anniversaries are celebrated with tasty treats.

    Cons

    black box testing environment
    No career advancement
    Time micromanagement
    When on support you stay until the job is done, which can go well into the evening
    Can't eat at desk

    Advice to Management

    Be true to what the role is you seek for the company and the people applying
    Take time out to make a sound application
    Break up dev roles by creating a support role
    Get on the unit test bandwagon

  8. Helpful (2)

    Horrible Business Policies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Freelancer - Pet Sitter in Cincinnati, OH
    Former Freelancer - Pet Sitter in Cincinnati, OH

    I worked at Care.com

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Nothing for honest people.

    Cons

    I recently discovered that my account had been closed/deactivated. Upon investigation I found out that the company had closed my account without my knowledge due to a background check that I agreed to pay for over a year ago. Keep in mind I was able to access my account until November 2014 when I last logged in. I did not see any email notifications that my account was going to be closed in either the my accounts email with the site or my personal email that my account was linked to. Apparently the site claims that I was notified via email in December that my account was going to be closed due to a finding on my background check that was done again over a year prior to this. I never received an email from the company. I recently contacted the site in March of 2015 when I found out that my account was deleted/inactivate…the reason I was given was due to my traffic violation in 2007. Seriously, a traffic violation in 2007?????That is why they closed my account; I have no other traffic violations or anything else on my background report. Never before have I been treated like a criminal in my life. So in-other words don’t do a background check with the company, because they will close your account with any finding including minor traffic violations years and years prior. It doesn’t even matter if you have a clean record since. Trust me if this was an issue, the state would not of allowed me to receive a specific certification/permit, I would not have my license, nor would I have been able to work at the CRO that I currently work for.
        I truly do not understand this decision, and when asked what I could do ….I was told nothing, and that my account was permanently deactivated due to a traffic violation in 2007. I wasn’t even allowed to talk to safety or anyone regarding the issue. The person I talked to said they were a manger, but I highly doubt that, just by the persona that was relayed. The only reason I even signed up for the account and did the background check, is because I had nothing to hide, and I wanted to help out others with their animal care needs as well. Now this privilege has been revoked, and never to return at their site…due to a MINOR TRAFFIC VIOLATION in 2007.
    My suggestion to those thinking about joining this site is not to, and especially do not do the background check if you have anything including minor traffic tickets on your account, because it will be a waste of money and the outcome will be of them closing your account.

    Advice to Management

    Take a closer look to the background checks and modify your policy regarding them.

  9. Helpful (1)

    Care.com is a great place to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Care.com

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work for young professionals, Great culture(friendly co-workers), very smart people, gaming room, and people from different countries :)

    Cons

    everything worked out great for me, no cons.

  10. Helpful (9)

    Terrible CEO Completely Contradictory to Company Mission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Public Relations Manager in Waltham, MA
    Former Employee - Public Relations Manager in Waltham, MA

    I worked at Care.com full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Coworkers (amid middle management) are amazing. At the executive level, that statement does not apply.

    Cons

    Business model, tanking stock, fake, awful CEO who fosters a culture of fear and micromanagement among senior executives while presenting a public image of compassion and transparency. Company attempts to act like a startup but is not agile, fast or innovative in its business model or technology. Alienated customer base constantly looking for ways to remove themselves from the ecosystem. Mobile product offerings are about 7 years behind startup competitors.

    Advice to Management

    Vote "no confidence" in Sheila Lirio Marcelo or learn to stand up to her unreasonable expectations.

  11. Great teamwork mentality, but to many meetings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Associate in Waltham, MA
    Former Employee - Marketing Associate in Waltham, MA

    I worked at Care.com

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Hierarchy doesn't matter at all, very open communication and decision making. No matter on what level you are, you will always be involved in decision making, and strategy meetings. Great work-life balance!

    Cons

    To many meetings, which makes it sometimes hard to finish the days work on time. It is also not very welcomed that you as employee come in on the weekend to finish up work.

    Advice to Management

    Less meetings with fewer people, that would make the company overall much more efficient

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