Care.com Reviews

Updated October 9, 2014
Updated October 9, 2014
28 Reviews
3.9
28 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Care.com Founder & CEO Sheila Lirio Marcelo
Sheila Lirio Marcelo
16 Ratings

Employee Reviews

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  1.  

    Exceptional place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Care.com full-time (more than an year)

    Pros

    The people and culture are fantastic here, as are the opportunities to focus on work that you are drawn to. I've had the ability to shift roles and teams during my time at the company, which has allowed me to build me resume and gain skills that I otherwise wouldn't have had.

    Cons

    Can feel like a constant fire drill from time to time, particularly around quarterly closes. Teams can also be extremely spread out and on different time zones which makes effectively meeting deadlines challenging.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great place to work

    Former Employee - Product Manager in Waltham, MA
    Former Employee - Product Manager in Waltham, MA

    I worked at Care.com as an intern (less than an year)

    Pros

    Awesome culture and smart, motivated people

    Cons

    Wasn't too motivated about babysitters

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great Mission, immature leadership!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Product Marketing in Waltham, MA
    Former Employee - Director of Product Marketing in Waltham, MA

    I worked at Care.com full-time (more than 3 years)

    Pros

    I got the opportunity to dabble in mobile which was huge. The leadership has lofty goals, so there were a lot of interesting ideas to chase. I learned a lot. The folks that I worked with were awesome people - hard working and talented.

    Cons

    Most of the execs are rather tactical in their outlook. The CEO is the only one who thinks strategically.

    I can only speak to my salary which I believed was lower than market rate.

    Advice to ManagementAdvice

    Care.com like most companies is not perfect but I believe the CEO, co-founders and the management team are well intentioned/good folks. You see some immaturity but then you also see them trying to make things better/transparent.

    I have every reason to believe that the co-founders are gossipy in a really bad way. It feels like you are in middle school dealing with some of these women. Because of this there is distrust - if you share your concern with any one of them - it will be broadcasted to the CEO, rest of the Mteam, HR and the upper management team. I understand you all are friends but if you are not trust worthy, then what is the point? My advice to the CEO - if your direct reports are gossiping about employees ask them - was this shared in confidence with you? Instead of using the information to penalize the employee - question the leadership you have in place.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Fast pace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Care.com full-time (more than an year)

    Pros

    Lots going on, young employee base, great CEO

    Cons

    Open work environment distracting, high turnover

    Advice to ManagementAdvice

    Consider moving away from the open environment that is in vouge

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 3 people found this helpful  

    Great service for the self-employed!

    • Work/Life Balance
    Current Employee - Tutor in Columbus, OH
    Current Employee - Tutor in Columbus, OH

    I have been working at Care.com part-time (more than an year)

    Pros

    I love the fact that the clients and tutors are prescreened.

    Cons

    I wish people would be more specific in the scheduling area.

    Recommends
  7. 1 person found this helpful  

    It opens up some good opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tutor in New York, NY
    Current Employee - Tutor in New York, NY

    I have been working at Care.com part-time (more than 3 years)

    Pros

    Easy to use interface
    Highly advertised
    Set your own pay
    Really gets you service jobs

    Cons

    Does not monitor people requesting services
    Sometimes arrangements don't fall through

    Advice to ManagementAdvice

    If there were locations in some major cities that acted almost as temp agencies for those using the website, it would be beneficial.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Great for making side cash

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Nanny in Livermore, CA
    Current Employee - Nanny in Livermore, CA

    I have been working at Care.com full-time (more than 3 years)

    Pros

    Pick your own schedule and salary

    Cons

    Sometimes the family's want a lot of work and not enough compensation

    Advice to ManagementAdvice

    You have no manager

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Independent user of Care.com web-site (not main office employee)

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Care.com

    Pros

    Care.com is an excellent filter between you and a potential client. The customers looking for help can have access to your pertinent information only and you have access to who they are, and what their needs are etc. You choose to whom you apply and Care.com contacts you when someone has answered you. I have set to have text and email alerts sent to me to hasten a response time. You may also be contacted without having applied if someone likes your profile and information and you can look them up before responding. Care.com also has payment options for you to choose your method of payment and has Insurance available if you have your payments go through them, which you don't have to. I suggest having a background check on file and this is available through Care.com for 16$

    Cons

    The challenges are: The prime member cost per month is rather high respectively but you don't have to pay anything to be a member, but I have garnered more attention when I am featured as a prime member. It is also imperative that you be a self motivator because you will get the most out of it when you are assertive and on top of reply's and sending applications etc..

  10.  

    Care.com is great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Private Nanny in Winston-Salem, NC
    Former Employee - Private Nanny in Winston-Salem, NC

    I worked at Care.com full-time (less than an year)

    Pros

    Flexible scheduling.
    You are your own boss.
    Families list what they are looking for in terms of care.

    Cons

    You are largely on your own and their are no benefits like insurance.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Care.com does not care about you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Care.com as a contractor (more than an year)

    Pros

    Flexibility but you pay for it.

    Cons

    Low salary, increasing demands and work load with no explanation or compensation. I am sure this place was a great place to work when it was a startup but they have gone public making it a very corporate environment. The place feels like a virtual sweatshop. Don't waste your time or energy you will want to quit in 6 months. Lots of 'bosses' and few 'leaders'. No support.

    Advice to ManagementAdvice

    Be good to people. Treat your employees better and then you would not have such high turnover. Compensate people who work hard for you. You treat your employees like you run your site... misleading and deceptive.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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