CareOne Credit Reviews

Updated April 22, 2015
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2.8
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Bernie Dancel
5 Ratings

18 Employee Reviews

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  1. Helpful (1)

    Great company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CareOne Credit full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Work from home with benefits, PTO, 401k and paid training. Room for advancement or change into a new department.

    Cons

    Evaluations were brutal. You didn't always get the same QA representative so what they marked off for another might not and vice versa.

    Advice to Management

    Managers need to spend time on the phones every day to have a better understanding of the job. You change managers frequently, as your shifts are bid on each quarter.


  2. Client Servces

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CareOne Credit

    Pros

    Work at home good hours and vacations.

    Cons

    Going out of business soon.

    Advice to Management

    Stop promoting managers based on who they know


  3. Just don't do it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CareOne Credit full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working at home, some nice co-workers, and PTO. That's it.

    Cons

    Everything. The only good thing about the job was working at home and some of the other reps were nice. The company helps a small portion of customers and the rest are burned. The enrollment coaches give unrealistic expectations to customers. You will not feel like the company cares about customers or employees. Layoffs once or twice a year. Constant threat of termination even if you miss quota by a tiny fraction. The requirements are inconsistent and always change. You aren't really helping people manage debt, but rather answering calls and trying to help them, if you can, under 6 mins. Read the reviews under Ascend One. It's the same company. I wrote a more thorough review there.


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  5. Awesome place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Columbia, MD
    Current Employee - Customer Service Representative in Columbia, MD

    I have been working at CareOne Credit full-time (More than 3 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Virtual at home office environment, great benefits

    Cons

    prone to layoffs because of industry


  6. Decent experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CareOne Credit

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Work from home...steady check, great experience

    Cons

    constant layoff, bonuses not paid out


  7. CareOne can be a great place to work if you're motivated to succeed.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CareOne Credit

    Pros

    You can work from home and the benefits are great. You can feel good about the service you provide to the clients.

    Cons

    The monthly goals and overall pay are inconsistent. You're work can stay just a good, but your pay year to year can vary greatly.

    Advice to Management

    Care more about your employees and how their personal lives are effected by the severe fluctuation in pay.


  8. Star one month out the door the next

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Negotiations in Columbia, MD
    Former Employee - Credit Negotiations in Columbia, MD

    I worked at CareOne Credit full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great people to work with

    Cons

    You are a star one month and garbage he next. They treat you like a number nota person

    Advice to Management

    Open your eyes to the cheating going on in the credit negotiations dept. it is cheating the clients from good settlements.


  9. Beware Credit Negotiator Job- most leave within 6 mnonths

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Creditor Negotiator in Columbia, MD
    Current Employee - Creditor Negotiator in Columbia, MD

    I have been working at CareOne Credit full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get to work from home, so good for people who do not drive, have kids etc...

    Cons

    turnover rate is similar to fast food places. Been here nearly a year and was hired in a class of 23 people. Of those 23, only 6 are still here. And 4 of the 6 are actively looking for another job before they get fired. Monthly goals are always changing, mgrs. in this dept are basically worthless, and you learn everything BY YOURSELF thru trial and error. They teach you nada. I dare say that what we "do" (settling client's credit accts or less") is not true. The company charges fees up the wazzoo from the clients, and all they care about is those fees wether we go to completion on those settlements, as most of the accts usually falter and the client pulls out. But mgmt. doesn't care cus they already got the fee from the client. Lastly, do not TRUST anyone, even your peers, as they will lie, stab, and cheat to get to their goals even if that includes "stealing" your accts.

    Advice to Management

    Put the client first, like your commercials states. This burn and churn that you do with employees over the last 3-4 years will eventually catch up with you. Invest in your current employees who prove they WANT to stay longterm. And you need LESS "management" such as process Coordinators, Trainers, mgrs. etc... cus they really do nothing. YOu can get a software program to run reports. You do not need 20 "managers/supervisors" sitting around doing nothing except yell at us for not knowing how to do something that no one taught us and that they did not teach us.


  10. Good Work From Home If You Can Handle The Pressure

    Current Employee - Customer Service/Sales in Baltimore, MD
    Current Employee - Customer Service/Sales in Baltimore, MD

    I have been working at CareOne Credit full-time (More than a year)

    Pros

    Pays on time. Extensive training. Room For Advancement. Great Pay

    Cons

    At times unachievable metrics. Hard to get with the "in" crowd. Most of training class got fired within a few months.

    Advice to Management

    Firing people is not a way to grow the company


  11. Working at Careone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in San Diego, CA
    Current Employee - Sales Representative in San Diego, CA

    I have been working at CareOne Credit full-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Working for Careone is great, because you get to work from home. Their are different hours you can work as well.

    Cons

    Very cut throat and if you are not performing they will let you go within 3 months



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