CareTech Solutions

  www.caretechsolutions.com
  www.caretechsolutions.com

CareTech Solutions Reviews

Updated October 14, 2014
Updated October 14, 2014
32 Reviews
2.6
32 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Jim Giordano
19 Ratings

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Good company with some bad senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CareTech Solutions full-time (more than 8 years)

    Pros

    Good pay, benefits, caring management at middle management level. Interesting work with a sense of purpose (healthcare).

    Cons

    Some upper managers are uncaring and even unethical. This 'black mark" casts a bad light on the whole company since it is tolerated. Employees working at client sites as opposed to those at corp offices are treated as second rate citizens.

    Advice to ManagementAdvice

    Clean up your high level management. Get rid of the "bad apples". Treat your remote employees with the same standard applied to those who work at corp.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    No clear direction from management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Developer in Troy, MI
    Current Employee - Applications Developer in Troy, MI

    I have been working at CareTech Solutions full-time (more than 5 years)

    Pros

    Very flexible in terms of life balance. Friendly place to work, great location right off 75 with lots of restaurants in the area.

    Cons

    Two words: lip service. The pattern is the same regardless of leadership so it must be a cultural thing. My own belief is that things are on a big downward trend, and there are no resources to do what they say they want to do. They're afraid to tell the truth because they know too many will jump ship... and many have in the last 12 months.

    The cycle is clear:
    1) Year after year development teams are told they will get the resources they need to develop new products,
    2) Those resources then are pulled to work on other projects.
    3) They then wonder why their product is so behind the times technology wise
    4) They then panic and push out some new code half-assed without real thought as to the features or architecture, just so something can be "new".
    5) The code which is released is junk, and even more time is spent fixing it.
    6) Go back to step 1.

    On a non-work or day to day side of things, the culture here is very cliquish. I've never worked in a place where employees of other departments don't interact, and upper management doesn't really know their workers, and I've worked in much larger multinational corporations.

    There's a "fun" committee, and bless them, they try, but they probably have no money to do anything. The big event for the year is the "company picnic" which essentially amounts to a hotdog and coke during regular business hours in a tent in the parking lot. Every couple of months they give you a candy bar, or just recently, a donut and 4oz cup of cider. lol.

    Advice to ManagementAdvice

    Say what you mean, and do what you say. You need to generate a clear focus on goals.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    ok place to learn and leave.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CareTech Solutions as an intern

    Pros

    you can learn a lot about health care IT.

    Cons

    Not very flexible with scheduling. A lot of cronyism. No way to move forward.

    Advice to ManagementAdvice

    Be more flexible.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    The company has a lot of potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CareTech Solutions full-time

    Pros

    Ideas for improvement are considered. Promotions are sometimes from within. The staff is dedicated and work incredibly hard.

    Cons

    If you are not related to someone at the top, a family friend or go to the same church; options for growth are limited. Some of the practices with regards to forced overtime and restricting vacation, may be necessary at times. However, that in combination with use it or lose it without the option of some form of compensation falls must violate labor laws.

    Advice to ManagementAdvice

    Management does not take advice.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    CareTech is a wonderful company to work for. They are very dedicated to customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Troy, MI
    Current Employee - Business Analyst in Troy, MI

    I have been working at CareTech Solutions full-time (more than 10 years)

    Pros

    CareTech is a very ethical company with high morals that values the contributions of their employees. They have generous time off, flexibility, and good benefits.

    Cons

    The IT healthcare market is growing rapidly and it will be a challenge to maintain the success of the past.

    Advice to ManagementAdvice

    CareTech needs to continue to reach out from Corporate to it's remote customers. CareTech may need to establish partnerships in order to offer complete solutions to our clients.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 5 people found this helpful  

    They don't CareTech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer in Troy, MI
    Former Employee - Programmer in Troy, MI

    I worked at CareTech Solutions full-time (more than 8 years)

    Pros

    The benefits are great including PTO, dental, medical, vision, a 50% matching 401K (up to 6%, used to be 8%), life insurance, and dependent care pre-tax allowances.

    Cons

    CareTech is an IT Outsourcing for hospital systems, which among other things, means it has many customers. On the surface, it looks like a well run company with plenty of growth. After all, they have won the "Best in KLAS" almost every year. However, if you dig under the surface and observe the company from within, you will notice there are no processes, documentation, or direction to be found. This company (which has over a thousand employees) operates on a day-to-day basis and planning has never been its strong suit. Whatever customer (client) is the largest new acquisition gets all the attention. This is not unusual, but the fact that CareTech will change how their entire company operates to satisfy the customer (regardless of how the other customers feel about it) is disconcerting. If you are a smaller customer, you should be happy if you get anything from CareTech as you are drop in the bucket compared to the "big dogs" (this term is used there).

    A few things you should know if you want to work at this company.

    1. Your manager will not support you. If you fail in any way, regardless of fault, be prepared to look behind you and find nobody there. The management at CareTech will give you plenty of lip service, but very little action. They are caught up in their own work and have very little time to actually do any management. They are there for themselves and if you do anything that makes them look bad, you will be marked for it.

    2. No direction. Don't expect to know what you are building towards or what you should be concentrating on. The company wanders almost aimlessly from customer's whim to customer's whim without any offical policy to speak of. This puts the employees at the mercy of the customer's desires. This includes wanting things the next day that have never been attempted or even changes to a system that cause an outage. All of this is acceptable as the company has no desire to put official policies in place to set expectations and curb ridiculous requests.

    3. HR works for management. Never go to HR. I warn you of this as they are notorious for passing information to managers and have a "prove it" attitude towards employees. They are very proud of the "no retaliations" policy that they don't enforce. If your manager was to beat you in public, they might side with you, but outside of that, make sure you have video or audio footage for the lawsuit you will need to file after you are fired.

    4. Upper Management (the C-Level executives like a CEO, CIO, etc.) are oblivious to the daily goings-on of the company and when there is the quarterly call from the President (of CareTech), he seems to know nothing that is going on within the company. He talks about how they are growing and how well everything is going without knowing the constant risks and lack of industry practices that exist within.

    5. Nothing will change. I was with this company for several years, and the only thing that changed was the number of customers. They have inadequate personnel for the number of customers they serve and the skill level of most is poor. They seem to hire the cheapest labor they can find and the skilled employees take the brunt of the workload on their shoulders until they give up.

    6. Nepotism runs wild. If you somehow get into CareTech without knowing anybody, be prepared not to succeed. You need to have friends in high places or marry someone related to a C-Level person to really move up in this company.

    Advice to ManagementAdvice

    Upper management really needs to look at the people in charge and know that the people at the bottom are what is keeping this company successful. If you keep pushing them out the door or to the point of insanity, they will leave and your company will fail.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 5 people found this helpful  

    No words can describe

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Desk Analyst in Troy, MI
    Current Employee - Service Desk Analyst in Troy, MI

    I have been working at CareTech Solutions full-time (more than an year)

    Pros

    Perks? If you are the type of employee who likes to come and go as you please, do not care if you don't do an honest days work, then this place is for you!

    Cons

    Stay away from this company, from a paper perspective they look great, but peeling back the proverbial onion leaves a very clear odor. From the top down through all of the executive leaders there is a pattern of what is known as “Team CareTech” what that equates to is “I want to make my bonus” the heck with the impact that will have on the employees who are most customer facing. The Client Services CIO, (Formerly a Senior Director), ((who would have thought a company can have two Chief Information Officers)). Each of these leaders has “friend or family member” that either work directly for them, or report up through them. Not that this is necessarily a bad practice if Performance Management practices were followed and adhered to. In this case, they are not, and low performers are allowed to remain onboard because of who they are related to or who they know. This is the improper type of consistency to have. Individuals are hired because of who they know, or possibly what client their family member may work for or support. In a 300 plus business unit there must be 15% or more that are mother, daughters, sons, fathers, nieces or nephews, sometimes multiple nieces or nephews (cousins) who work together, in the same office, for the same person, next to their husband, wife, son-in-law, etc.

    During the summer of 2013 PTO was not granted because of large workloads, this happens and is understandable. What is not understandable is the fact that the policy is use it or lose it. In December of 2013 there were quite a few analysts who lost their PTO because they were “blacked” out from taking it in the summer. Again, understandable, but what is not understandable are the below chain of events:

    December 2013, PTO policy changed for Analysts only, not managers and above, and the PTO pool was reduced, again business decision, and understandable. Except, why are the front line analysts paying the price of mismanagement?

    December 2013, Sr. Director promoted to “CIO Client Services” … no position posted

    December 2013, Client Executive promoted to Sr. Director.... no position posted

    Former Director, son-in-law to "top dog" replaced the promoted Client executive

    Protection? Cover Up? Business Decision? You decide.

    Those who do not follow or question senior leadership are shunned, and then are “exercised out” One of the most respected persons and mentor to me was let go in May. This individual was the only person who had a clear understanding of this industry, was not afraid to bring forward change, and was not afraid to speak their mind. Needless to say this person now mentors me outside of this company, because that is the type of individual they are. I have now left this awful company too.

    Advice to ManagementAdvice

    Stop promoting people because they are your friend or long time confidant, promote because of consistent hard work. Demote and terminate because of the opposite. It's that easy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    IT Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Analyst in Dearborn, MI
    Current Employee - IT Analyst in Dearborn, MI

    I have been working at CareTech Solutions full-time (more than an year)

    Pros

    Strong benefits and salary. Great recruiting staff.

    Cons

    Support one of their customers and have very little contact with the company directly

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Management is clueless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CareTech Solutions full-time (more than 3 years)

    Pros

    work-life balance can be great if you aren't the one doing all the support

    Cons

    Middle management seems inclined to set you up to fail. No attention paid to ongoing training. No synergy between client sites, and NO communication. If you are at a client site you might as well consider it a dead-end job. Jobs at corporate HQ in Troy may be better. They seem to love to hire narcissistic people who end up being about as useful as a tanning bed in the Sahara. But hey..... as long as you talk a good game right?

    Advice to ManagementAdvice

    Get new leadership from top to bottom, and learn how to retain the people that matter.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    The work was great, management is clueless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate HQ - Non Service Desk in Troy, MI
    Former Employee - Corporate HQ - Non Service Desk in Troy, MI

    I worked at CareTech Solutions full-time (more than 5 years)

    Pros

    Benefits were great, the work can be fun and the people are great to work with.

    Cons

    Management needs to learn how to properly manage and focus more on established customers. ITIL is talked about but no one has any clue how to implement. Still run like a mom & pop shop rather than a large company that has been around for 16 years. Managers overload employees and refuse to hire additional help. The managers also shy away from real problems and try to just sweep them under the rug.

    Other than a company picnic once a year, there are no real functions. A company Christmas party would have been nice.

    Advice to ManagementAdvice

    Listen to the people you hired to do the job.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Work at CareTech Solutions? Share Your Experiences

CareTech Solutions

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.