CareWorks Reviews

Updated July 2, 2014
Updated July 2, 2014
10 Reviews
2.2
10 Reviews
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William W. Pfeiffer
1 Rating

Employee Reviews

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  1.  

    Wonderful, caring place to work where you are treated with respect and as a valued member of the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Assistant in Dublin, OH
    Former Employee - Team Assistant in Dublin, OH

    I worked at CareWorks full-time (more than an year)

    Pros

    CareWorks is always giving opportunities for training and advancement. The on-boarding process is very thorough and they give you everything you need to know to get off to a good start with the company. They value the employee and show it constantly with gift cards, workday ice cream socials, catered appreciation lunches, and so many personal touches most companies don't bother with.

    Cons

    I had no problems at all, but punctuality to work is important. Above all else confidentiality and processing paperwork by the deadlines are crucial.

    Advice to ManagementAdvice

    I enjoyed working here and have no advice for the management, except to expand to other states so I'd have an opportunity to work for them again.

    Recommends
    Positive Outlook
  2. 1 person found this helpful  

    Company in Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Case Specialist in Dublin, OH
    Former Employee - Case Specialist in Dublin, OH

    I worked at CareWorks full-time (more than 3 years)

    Pros

    This company has great benefits and many long time employees who are very experienced. They have been around for twenty years and are very helpful. Most of them have had the same jobs a very long time, the promotion and growth for many people is not evident.

    Cons

    The Senior Management is in controversy all the time, the divisions do not cooperate at all, and the new merger has things even more confusing. Best thing to do is not work here till they get new management and their act together.

    Advice to ManagementAdvice

    Find a competent HR team and run the business like the large company it is vs. still a small company where the Senior Management controls HR. Perhaps with their merger and then purchase things will straighten up once turn over is complete.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Absence Management Specialist in Dublin, OH
    Current Employee - Absence Management Specialist in Dublin, OH

    I have been working at CareWorks full-time (more than an year)

    Pros

    Relationships with my own group of clients

    Cons

    Pretty much everything else. Pay. Location. Unrealistic workload expectations. They keep upping our numbers while leaving us with 1980s technology. A home grown case management system that shuts down 20 times per day. They say they are a "Great Place To Work". I have NO IDEA how they got this title. I feel like I was baited and switched.

    Advice to ManagementAdvice

    This company has soooo much potential. But instead of new technology. And treating the employees as actively involved in the company they dictate to us like we are children. The sales staff sells an unrealistic product to the customer, and then us pions have to make it happen. The sales team and upper management are so clueless and disconnected about what goes on in the trenches. Very much a who knows who company. Have seen several qualified internal candidates passed over for former friends of the directors. NO advancement at all. No real input. No real associate happiness. Seriously have never worked at a place where EVERYONE seems miserable. You must sit at your desk all day and produce produce produce. They say we are not a call center, yet, with 50-80 calls per day, we most certainly all. Get a clue management. You are NOT a great place to work. Maybe York will make us better?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Absence Management Specialist in Dublin, OH
    Current Employee - Absence Management Specialist in Dublin, OH

    I have been working at CareWorks full-time (less than an year)

    Pros

    Dedicated clients and caseload, system is very user friendly, room for advancement, standard office environment but without micromanaging.

    Cons

    I'd like to see more vacation time given and the have the option of working a 4x10 schedule.

    Advice to ManagementAdvice

    I think more effort needs to be made in hiring the right person for the job. Someone doesn't necessarily need prior claim experience as long as they have the drive to learn.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Employee Retention, is it valuable to you?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Absence Management Specialist in Dublin, OH
    Former Employee - Absence Management Specialist in Dublin, OH

    I worked at CareWorks full-time (more than 3 years)

    Pros

    There weren't any "Pros" to speak of.

    Cons

    Employees are expendable and trust was lost on all levels.

    Advice to ManagementAdvice

    Had I heard these "statements" from management, it would have made a huge difference (I would have remained and retired with this company) but, the company was not into customer/employee retention. Employees were expendable:
    1. "I need your help.” Your employees don't expect you to have all the answers. Rather than lose respect for you as a leader, they'll appreciate that you treated them as valued partners. And they'll feel invested in the company's future.
    2. "How is your family?” People don't care how much you know until they know how much you care. Employees will be more loyal and motivated if they feel valued as individuals, not just as job descriptions. So get to know employees on an individual basis and incorporate that knowledge into your regular interactions.
    3. "What do you need from me?” Employees may be anxious about asking the boss for what they need, whether it's new equipment or time on a project. By asking what you can give them, you extend permission for staff to make those requests.
    4. "Thank you.” Praise, especially when it comes from an authority figure, is incredibly fulfilling. People love to hear positive feedback about themselves, and in most cases, they'll be willing to work harder to keep the compliments and thanks coming.
    5. "Hey, everyone—listen to what Mike accomplished!” Don't stop with a compliment when an employee experiences a big win—tell the rest of the team, too! Verbal praising isn't the only way. Highlight those successes on the company website, newsletters or bulletin board.
    6. "What would you like to do here?” You may have hired employees for a certain job, but as the organization has changed, so have your people. That's why it's good to check in with each one periodically to ask what they'd like to be doing. You may not be able to accommodate every preference, but employees will be happier (and more motivated) when their jobs match their skills.
    7. "What do you think?” Employees who are told what to do (and how to do it) feel like cogs in a machine. To unlock buy-in and achievement, ask them for their opinions, ideas and preferences. Again, they'll be much more invested because they had an active part in creating it.
    8. "Here's where we stand.” Help employees make connections regarding how your company works from top to bottom. It will streamline internal processes, reduce misunderstandings and promote team spirit. Also, make sure everyone understands the relationship between their performance and the bottom line (and, thus, their own pay). Transparency will breed trust.
    9. "That's OK. We all make mistakes. Let's talk about how to fix this.” You shouldn't take mistakes lightly, especially those involving negligence or incompetence. Just remember that mistakes can be part of growth. Take a deep breath and remember the employee feels bad already. Yelling won't change the past. Instead, focus on how to keep the mistake from happening again. Did the employee learn something? Should a process or procedure be tweaked?
    10. "This task is in your hands—I'm stepping back.” Micromanaging and excessive hovering give employees the impression that you don't trust them—a belief that undermines engagement. Once you've delegated a task, step back and let employees do what you've asked them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Worst Job I've ever had!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - HIM Specialist in Columbus, OH
    Former Employee - HIM Specialist in Columbus, OH

    I worked at CareWorks full-time (more than 3 years)

    Pros

    The company would occasionally have lunches/ ice cream parties... HIM department would celebrate birthdays, parties for holidays, etc.

    Cons

    The entire organization is production based. They give you x amount of work, and expect you to be 100% accurate, The HIM department is a complete joke. You aren't allowed to talk to your co workers. You are required to scan x amount of documents per day. They require you to document all of your work on a piece of paper, and at the end of the day, you hand in your sheets to be "scored".... Reminded me a lot of being in school. Worst job ever! Everyone was miserable.

    Advice to ManagementAdvice

    Remove the "production" part of out it. This isn't a factory. And allow people to talk in HIM.... It keeps people sane.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Stressful - they need to pay their employees more!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Case Specialist in Dublin, OH
    Former Employee - Case Specialist in Dublin, OH

    I worked at CareWorks full-time (more than an year)

    Pros

    Employee appreciation days, steady work (job security), nice environment

    Cons

    Extremely stressful, overloaded with work and then scolded if you didn't get everything done. They want to be voted "best place to work" every year, but they won't take input from their staff. Cut benefits of the hard working employees, then turned around and spent all kinds of money on everything else

    Advice to ManagementAdvice

    Listen to your employees. You put a lot on their plate - be more courteous and helpful.

    No opinion of CEO
  9.  

    Great place to work but don't expect to mark in any money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CareWorks full-time (more than an year)

    Pros

    They really care for the employees.

    Cons

    Don't expect to make any money

    Advice to ManagementAdvice

    N/a

    Recommends
    Positive Outlook
  10. 1 person found this helpful  

    Hell on earth!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Absence Management Specialist in Dublin, OH
    Former Employee - Absence Management Specialist in Dublin, OH

    I worked at CareWorks full-time (less than an year)

    Pros

    ice cream once per year

    Cons

    overwhelming workload, no training to speak of, too many manual processes, full 40 hour work week, half-hour lunches, low pay, unresponsive/clueless management, high burnout/turnover rate, no support staff, constant phone calls, people crying at their desks daily, high stress/irate callers, it is a call center even though they tell you in the interview that it's not

    Advice to ManagementAdvice

    Just because someone doesn't specifically tell you they are miserable in their job doesn't mean they're not. Invest in some people skills, ask people how they are doing, provide more feedback before things escalate beyond repair. Hire more CSRs. Stop blaming the absence specialists for everything and take some accountability. Here's a clue - AMSs can't answer 60-70 calls per day, print out packets, process paperwork, answer emails, keep the client happy, all by themselves. Learn this, and then maybe you won't see people quitting/burning out after 2 months.

    Doesn't Recommend
    Negative Outlook
  11.  

    Clueless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CareWorks

    Pros

    None that I c an speak of. Ice cream will not "fix" the current issues.

    Cons

    Preferential treatment; hostile work environment; no support

    Advice to ManagementAdvice

    Treat all employees equally, with respect, care, support and acknowledgement of their hard work. Maybe then there will not be such a turnover.

    Doesn't Recommend
    Negative Outlook

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