CareerBuilder
3.8 of 5 392 reviews
www.careerbuilder.com Chicago, IL 1000 to 5000 Employees

CareerBuilder Reviews

Updated Apr 15, 2014
All Employees Current Employees Only

3.8 392 reviews

                             

93% Approve of the CEO

CareerBuilder CEO Matt Ferguson

Matt Ferguson

(336 ratings)

76% of employees recommend this company to a friend
392 Employee Reviews
in

Review Highlights

Pros:
  • "Work-Life balance is also excellent depending on your group"
    in 26 reviews
  • "Great benefits with tons of learning opportunities"
    in 37 reviews
Cons:
  • "A decent portion of your bonus is tied to the sales survey given to the sales reps you support"
    in 14 reviews
  • "No office culture or morale due to extremely high turnover"
    in 10 reviews
  • Show more review highlights

Reviews

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  • Disapproves of CEO

 

Layers of a Bad Onion

Account Executive (Current Employee)
Atlanta, GA

I have been working at CareerBuilder full-time for more than 3 years

Pros- Young workforce with great health benefits
- Great entry level sales job with nice training

Cons- Not a place for mature people who want an actual sales career
- A compensation plan and base salary on all levels of sales and non-sales roles that are below its competitors
- Micro Managed environment with EVERY aspect of your job watched......YES they listen to all calls, even the ones to your family
- Sell what they want and not what the client needs

Advice to Senior Management- Walking around bothering other reps who are trying to sell is not helping...if you want to help create and get your hands dirty by helping veteran and newbies blue print a company with actual talk tracks.

- Feel free to start a new call center in a new city as Atlanta, Phoenix and Chicago are now tapped out on talent that actually wants to work for you.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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I've never been involved with a company so poorly run

Major Account Executive (Current Employee)
Toronto, ON (Canada)

I have been working at CareerBuilder full-time for more than a year

ProsThere aren't many pros to list, other than the fact that you can potentially earn good money if you are willing to
-work extra hours (on top of the extra that you already work and aren't paid for, be prepared to start right at 8 and not leave until 5 without being interrogated).
-become friends with the managers (only their friends get promoted)

Occasionally, we get taken out for team events that are usually centred around getting inebriated so if you like to drink, this would be a pro.

Benefits package is standard for the industry.

ConsDisciplined Freedom is preached but in reality, you are micromanaged to death by the automatic dial reports that are sent out every few hours to track how many dials each rep has made and how long they've been on the phones.

Your job is constantly threatened. if you don't sell specific product requirements, 2 months in a row (which has nothing to do with how you are compensated) you are put on a performance improvement plan (also known as the dreaded PIP) When on PIP the managers can accelerate it based on activity metrics and fire you at any time if you don't meet the activity requirements documented in the PIP. You are also required to sell specific products to get off PIP. If after 2 more months, you are unable to sell these specific products. You will be fired. (Or, as the managers like to call it, your PIP "expires"). On the surface, this doesn't sound so bad. It's also noteworthy that it doesn't matter how much you sell in ANY given month if it doesn't fall into these specific product buckets. You could sell 30K one month, 100K the next month and still be fired (if it doesn't meet those product requirements).

There is so little morale, it's like working with complete strangers. No one interacts with anyone because what's the point in building relationships with coworkers that will just be fired the next month. The turnover is so high, when someone doesn't show up for work one day, it's fair to assume their fired.

There are no values at all. The environment is extremely cut throat. This likely stems from the managers because although they act like they are invested in you, but it's all an act. They really only care about themselves and making sure they are successful. If this wasn't the case, the turnover wouldn't be as high as it is.

Trainings. You might be thinking, why is this a negative aspect? Trainings are MANDATORY once a week for reps who don't sell certain products. It doesn't matter how much total dollars you sold that month (could be 100K). If you don't sell certain products, you have to attend MANDATORY trainings which are held from 5-6pm. And no, these are not paid training hours. Once a week, you are required to work from 8-6 pm. There are also many mandatory trainings during lunch time. So days where you work 8-5pm with no lunch break. Also it is MANDATORY to come in at 730am for "dial blocks" where you call executives and attempt to set appointments with them. This is also unpaid.

Advice to Senior ManagementThe whole operation needs to be restructured.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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The Good, The Bad and The Ugly

Sales (Former Employee)
Chicago, IL

I worked at CareerBuilder full-time for more than 5 years

ProsThis is a great company to learn how to sell, call 120 people a day and learn a great industry.....all while working in a young hip hop work place with a ton of benefits. The healthcare benefits, college, and transit programs were top notch. Having a chance to have a place in the world where you get to put people back to work is truly rewarding.

The T1, T2 and T3 training is truly unmatched by any other sales group

ConsYou will enter a sales role in which the true value of selling what a client wants is thrown out the door and be forced and or rewarded to sell products that the executive team wants you to sell. The flavor of the month will at times switch to flavor or the day, which is all micro managed by your manager who has the ability to listen to every phone call you make.

The comp plan is very hard to get used to if you have any financial responsibilities, but because everyone is under 27 years old CB (CareerBuilder) leverages that workforce who don't truly care about long term career plans or money. As a slap in the face, CB will bring in a financial consultant to tell you how to manage a paycheck that is 50% less than what your industry competition is paying. Yes, Monster will pay you $60k plus bonus when CB will only pay $30k plus bonus. Linkedin, Simplyhired, Indeed and ADP will all pay almost double for a starting salary.

If you make it more than 9 months, the 4th quarter payout of the comp plan will finally pay what it needs to. Each sales division is also set up differently. Enterprise is set up on revenue so you get paid when your clients use the product..........thus you will force your clients to post jobs when they don't need to, with clever training seminars to tell you how to create that talk track.

If you get a job, make sure you make your manager and every equal or greater manager in the company as your friend. Nepatism is top of mind at this company.

Advice to Senior ManagementMany of my coworkers believed and wanted to convey the following but true candid feedback is never welcomed at CB but only viewed that you were not part of the team. It is sad that managers see it as that rather than a way to truly become great.

1. Change the comp plan / account base growth plan so that reps can stay in a sales role with the same book and territory. This will allow customers to have the same rep for more than 6 months and truly grow win win relationships....Instead you have bread an internal thought process that after 1, 2 and maybe 3 years, the most successful reps are forced to leave their role or be fired or make no money. This is so common that reps will do WHATEVER IT TAKES to win and hit thier number. You have lost the equal amount of business since 2004 that you have brought in....This may be a factor

2. Protecting bad managers and bad sales people will only hurt you in the end and you will never truly grow from good to great. You are very top heavy in your management for the ROI that they bring to the market, teams and overall growth of the company. Salesforce can truly allow you to stop micro managing and reduce manager headcount as most of the leaders just look at data anyway. Rarely are they ever helping a salesperson get better and improve their craft. It is okay and actually very healthy to bring in new management to multiple segments of the business. Mark Landwer is a great example of this. STOP promoting or pushing great sales people into leadership..............they don't want it but it is their only option.

3. It is great that SaaS is a offering however, selling sticky products at 90% discounts without proper training or to just hit a number will ruin your name as a quality player in that space. You cannot scare or force reps to sell such items as they will sell them unethically................BUT maybe you don't care as the technolgy is sticky enough that the client will stay and your 100% turnover rate in sales will continue.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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A great sales building block with a lot of upward opportunity

Account Executive (Current Employee)
Chicago, IL

I have been working at CareerBuilder full-time for more than 3 years

ProsThe company culture is by far the best things about working for CareerBuilder. There are a lot of company events/happy hours, half day Fridays in the summer, and TRIP. Trip was one of the best experiences of my life. A 1 week all expenses paid for you and a plus 1 to an exotic location. Everyone is really nice and will do anything they can to help you.

ConsActivity - hitting stupid metrics that do not necessarily result in sales to stay off "plan". Change is the only constant not that this is the worst thing in the world but sometimes changes are not communicated very well

Advice to Senior ManagementKeep evolving to keep up in the market place. Things have changed so much in the 3+ years since I have been here and in a great way!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great Company

Client Advocate (Current Employee)
Atlanta, GA

I have been working at CareerBuilder full-time for less than a year

ProsThere are way too many pro's about this company to list, but a few of the majors:
Great work environment, benefits are absolutely amazing, exponential room for growth, management is completely open door and encouraging!

ConsThe only complaint I would have is that the base salaries are lower than industry standards, but the bonus structure and benefits make up for it!

Advice to Senior ManagementContinue leading and building the way you are. Great company values!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Going downhill fast

Account Executive (Current Employee)
Toronto, ON (Canada)

I have been working at CareerBuilder full-time for more than a year

ProsDecent Entry level job but only for a short period of time
Can help you get your next job at a better organization

ConsManagers. There’s a big difference between management and leadership. Everyone is lead by fear tactics (unless you're friends with the managers). Your job is always threatened.

Impossible to plan your life further than 2 or 3 months out. One month you’re a "rockstar", the next month you could be canned. There is no consistency as to what is deemed successful. The sales expectations are very unrealistic. No wonder the turn over is as high as it is. No office culture or morale.

Compensation: lower than any software organization. If you want to be considered a software organization, start paying like one.

Advice to Senior ManagementIt's not a popularity contest. Higher and promote the best people, not who you like or are friends with. Management needs to be audited.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great experience

Account Manager (Current Employee)
Norcross, GA

I have been working at CareerBuilder full-time for more than 3 years

Prosgreat experience, room to grow

Conslow on the pay scale

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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A great place to work

Online Specialist Account Manager (Inside Sales) (Current Employee)
Scottsdale, AZ

I have been working at CareerBuilder full-time for more than 3 years

ProsA lot of great people, fun environment / culture

ConsNot the best leadership in place

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Trending The Wrong Direction

Senior Account Executive (Former Employee)
Chicago, IL

I worked at CareerBuilder full-time for more than 3 years

Pros- CareerBuilder truly is a great organization that employs some fantastic people.
- The bonus potential and rewards trip are excellent motivators
- Benefits are top-notch (wellness reimbursement is an exceptionally nice perk)
- You will gain valuable knowledge that will allow you to excel in other roles

Cons- Management. Hire people who actually know how to LEAD other people. Note: there is a big difference between management and leadership.
- To continue on this note, bullying and humiliating your salespeople will not make them more effective. A little positive reinforcement can go a long way.
- The blind devotion to becoming a SaaS organization has resulted in ridiculous product quotas in some groups. People's jobs are threatened not for lack of performance, but for failing to sell the product de jour in the way leadership wants you to sell it.
- Passing the buck. It's no secret that the support groups are not well paid. That being said, the people who (at least in theory) support the sales reps constantly shirk responsibility. It's always somebody else's problem with them.
-Training: In several business units, you are not provided with much in the way of training. Leadership is very good at telling reps what to do but not so much in terms of helping you develop the skills to do it.

If you are new to sales and are considering starting as an AE or SAE, save yourself the grief and just start in the Inside Sales Group. At least you'll receive the sales process training you need and the client interactions to make it stick.

Advice to Senior Management- Put leaders in place who actually want to and are capable of leading.
- You attract more flies with honey than with vinegar
- Develop your salesforce to have critical thinking skills and recommend solutions based on these abilities. You are creating an army of SaaS robots.
- Practice what you preach. Supposedly, your employment brand is "Growth Through Learning." Make sure this is actually happening. And, no, having 5 Lueco / Talent Network trainings per month is not real training.

Yes, I would recommend this company to a friend

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Full of Smoking Mirrors

Major Account Executive (Current Employee)
Toronto, ON (Canada)

I have been working at CareerBuilder full-time for more than a year

ProsHigh earning potential
Trip incentives
Comparable benefits to other sales jobs

ConsPrepare to be extremely micromanaged (daily monitoring of dials and meeting sets)
The environment resembles that of a call centre.
No office culture or morale due to extremely high turnover. Employees are expendable.
Management promises upward mobility and opportunities for growth but this is never delivered upon unless you're part of the management's "boys club"

Advice to Senior ManagementTreat your employees like people, not machines.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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