Caribou Coffee
3.1 of 5 206 reviews
www.cariboucoffee.com Minneapolis, MN 5000+ Employees

Caribou Coffee Reviews

Updated Apr 15, 2014
All Employees Current Employees Only

3.1 206 reviews

                             

63% Approve of the CEO

Caribou Coffee President and CEO Mike Tattersfield

Mike Tattersfield

(99 ratings)

55% of employees recommend this company to a friend
206 Employee Reviews
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Review Highlights

Pros:
  • "Discount and free half pound coffee every week"
    in 14 reviews
  • "benefits, shift drinks, like the regulars"
    in 14 reviews
Cons:
  • "Upper management lack of communication and really poor distribution of product"
    in 23 reviews
  • "Some team members would get little to no hours, while others would be scheduled almost over 40 hours a week"
    in 9 reviews
  • Show more review highlights

Reviews

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  • Comp & Benefits
         
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  • No Opinion of CEO

1 person found this helpful  

Hamstrung by unrealistic corporate demands

Store Manager (Former Employee)

I worked at Caribou Coffee full-time for more than a year

ProsIt's a great place if you thrive on customer interaction.

ConsDM/corporate keeps you on too tight of a leash when it comes to labor, so your store almost always runs short-staffed.

No, I would not recommend this company to a friend

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long hours, no recognition

Store Manager (Current Employee)
Washington, DC

I have been working at Caribou Coffee full-time for more than a year

Prosmeeting new people and drinks

Conslong hours, not enough pay and no breaks

Advice to Senior Managementneed to change business model and raise pay grade

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great... until that whole downsizing thing

Team Member (Former Employee)
Columbus, OH

I worked at Caribou Coffee part-time for more than a year

ProsFun and fast paced
Great tasting products- especially the espresso based drinks
Friendly and supportive fellow team members and supervisors

ConsEmployees are afterthought
Downsizing came as shock to stores. Could have been handled better as it left many unemployed within a week.

Advice to Senior ManagementMany employees at my store felt undervalued. Management could show more appreciation. Something like a Christmas gift may seem trivial but it means a lot. Getting a letter that basically amounted to telling us we should consider it an honor to work for the company is not really a good look. I suppose what followed with the store closings was really just a reflection of that company/customer first attitude.

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Great place if you enjoy meeting new people.

Anonymous Employee (Former Employee)

I worked at Caribou Coffee

Prosgood work/life balance, great product, great customers

Conslack of advancement opportunities, lack of corporate vision

Advice to Senior ManagementBelieve in the product and grow

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They're all about the customer, not about the employee.

Barista (Current Employee)

I have been working at Caribou Coffee part-time for more than a year

ProsFree 1/2 lb. of coffee every week, great customers, awesome beverages.

ConsGood luck getting a raise. I've worked there for a year and a half, and I only got a 25 cent raise the entire time I worked there. My manager didn't even discuss the raise with me, but discussed raises with everyone else who works at my store. The pay is terribly low, and there are virtually no rewards for employees who shine. There is serious inconsistency in the management (on all levels). I wholeheartedly hold Caribou in contempt for selling out to Peet's and laying off so many people without two weeks notice. I'm happy that I don't have to work for them anymore.

Advice to Senior ManagementThink of your employees. They're the ones who really matter.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Awesome

Anonymous Employee (Current Employee)

I have been working at Caribou Coffee full-time for more than a year

ProsFun exciting outgoing happy friendly

ConsNone at this time very satisified

Yes, I would recommend this company to a friend

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My job is amazing.

Supervisor (Current Employee)
Maplewood, MN

I have been working at Caribou Coffee full-time for less than a year

ProsYou're allowed to be yourself and have fun. You're not on lockdown and being watched like a hawk. You're allowed to grow and learn at your own pace.

ConsIf you don't have good management none of the above applies. It all depends.

Yes, I would recommend this company to a friend

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Moderate company, great product.

Store Manager (Former Employee)
Baltimore, MD

I worked at Caribou Coffee full-time for more than 3 years

ProsThe product they produce is quality. The demands on you are generally acceptable for the industry.

ConsSadly my DM had no experience being a DM, and had never worked at the manager level. She had been a purchasing manager for a fabrics company before this and truly did not understand how to manager others or what the needs of our jobs were.

The other harsh point is that the company changed leadership quite a bit during the time that I was there and their focus/drive changed with each new leader. The things I see now are quite encouraging however.

Advice to Senior ManagementUse DMs with a bit more background. Aslo a DM with three years of 80-100% store manager turnover should have been removed long before she was. You lost several quality managers due to her leadership style.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great place to work in college.

Shift Supervisor (Former Employee)
Rochester Hills, MI

I worked at Caribou Coffee full-time

ProsGreat people, fun, interesting work environment. Benefits start at 32 hours/week.

ConsHard to move up beyond shift supervisor, pay raises are pretty small.

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Fun and Exhausting

Barista (Former Employee)
Plymouth, MN

I worked at Caribou Coffee part-time for more than a year

ProsVery nice people who are extremely easy to get along with

ConsNeed to be able to operate at very early hours

Advice to Senior ManagementKeep the energy high to motivate staff

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Caribou Coffee reviews and ratings — including employee satisfaction and approval rating for Caribou Coffee CEO Mike Tattersfield. All 206 reviews posted anonymously by Caribou Coffee employees.