Caribou Coffee Reviews

Updated August 29, 2014
Updated August 29, 2014
242 Reviews

3.2
242 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Caribou Coffee President and CEO Mike Tattersfield
Mike Tattersfield
121 Ratings

Review Highlights

Pros
  • Discount and free half pound coffee every week (in 14 reviews)

  • Free 1/2 pound of beans per week (in 10 reviews)


Cons
  • Upper management lack of communication and really poor distribution of product (in 24 reviews)

  • Also, she favors shift supervisors over team members which makes us feel belittled and unimportant (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Shift Supervisor---Caribou Coffee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista, Shift Supervisor
    Former Employee - Barista, Shift Supervisor

    I worked at Caribou Coffee part-time for more than 5 years

    Pros

    The customers were always the best part about working here. Meeting a variety of people was great. Free shift drinks and discounts of coffee didn't hurt either.

    Cons

    There was a lack of support from management, and inconsistent information regarding promotions. I worked at a few locations and pending the manager, shifts were not always staffed properly.

    Neutral Outlook
    No opinion of CEO
  2.  

    Great customers but poor management structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Atlanta, GA
    Former Employee - Store Manager in Atlanta, GA

    I worked at Caribou Coffee full-time for more than 3 years

    Pros

    Customers are wonderful and it extremely fast paced.

    Cons

    Long hours with increased responsibilities for less pay.

    Advice to ManagementAdvice

    Fire managers who are not performing rather than changing the pay structure for the entire company and taking money out of your quality employees pockets.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    No longer has identity and fails to live to own mission.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Winnetka, IL
    Former Employee - Store Manager in Winnetka, IL

    I worked at Caribou Coffee full-time for less than a year

    Pros

    Store employees are great to work with and lead. Unlimited creativity from them.
    Best coffee around.
    My store was connected to the best book store around.

    Cons

    Corporate and district Management's inability to even comprehend mission statement.
    Work life balance nonexistent.
    Constant pressure to fire great employees, "because their hourly wage is too high."
    Trying to be the competition and losing its history.
    Managed to a report of promotional items sold. Not profitability or overall same store sales.

    Advice to ManagementAdvice

    If you create a culture statement, live by it!
    Our Guests: Through Quality, Innovation, Connection.
    Our Team: Listening, Developing, Recognizing.
    Our Community: Being Fair, Accepting, and Responsible.
    Our Personality: Being Fun, Passionate, and Authentic.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Does not care about employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Caribou Coffee full-time for more than 5 years

    Pros

    At the store level, I enjoyed the job. I liked the people I worked with and the customers. The coffee was good.

    Cons

    No loyalty to the employees. Mismanagement at the district level. Managers have no respect for each other. Inability to have a social life. This job is not worth the pain. I was one of the managers who was let go of when they pull out of every market but MN. I never felt so good as the first week I was unemployed. It was like a giant boulder had been lifted from me.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Great co-workers, terrible corporate management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member  in  Columbus, OH
    Former Employee - Team Member in Columbus, OH

    I worked at Caribou Coffee full-time for more than a year

    Pros

    The fellow employees have all become personal friends to me even after leaving, and are just generally great people. Even the management at the store level was usually good.

    Cons

    The corporate management was clueless, especially in trying to make up ground against certain other large coffee retailers, which often led to miscommunication and added responsibility that shouldn't have been given to employees making minimum wage or slightly above.

    Advice to ManagementAdvice

    Stop trying to BE that other coffee company and be yourself, be different, and make an example by treating employees better and paying them a living wage (like the other guy does/did).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Caribou Coffee- Better Than Starbucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista  in  Charlotte, NC
    Former Employee - Barista in Charlotte, NC

    I worked at Caribou Coffee part-time for less than a year

    Pros

    Room for Advancement if motivated. Free delicious beverages. Lots of customer interaction. Feel good about improving other people's days.

    Cons

    Long hours on your feet. Always moving. Not the best pay for lots of physical activity.

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Amsit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Caribou Coffee

    Pros

    Very flexible, great people, good potential to move up.

    Cons

    some shifts can be hard to deal with

    Recommends
  9.  

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Caribou Coffee full-time for more than 3 years

    Pros

    Co-workers and employees are great most of the time. District managers or anyone who wants to move higher in the company have to bend over backwards for all kinds of crapy situations

    Cons

    Company is changing and pressure from above creates job instability; lots of expectations in terms of pushing for sales year round, there's really no post holiday break anymore. Contests because "this coffee is the best coffee ever" are old . Trust in upper management is just not there.

    Advice to ManagementAdvice

    let managers be in charge of their people and trust them more. we do not need to fire every employee who makes one or two mistakes!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Unfair, poor management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Caribou Coffee full-time for more than a year

    Pros

    The guests were very happy to be there.

    Cons

    Leadership was lacking passion for people.

    Doesn't Recommend
  11.  

    Good pt job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member  in  Minneapolis, MN
    Current Employee - Team Member in Minneapolis, MN

    I have been working at Caribou Coffee part-time for less than a year

    Pros

    Flexible Hours
    Great manager
    Available benefits
    Getting time off is doable

    Cons

    Entry level job pay
    If you get sick you better have a dr. note
    High paced
    Some customers can be hard to deal with

    Advice to ManagementAdvice

    Pay a bit better

    Recommends
    Positive Outlook
    Approves of CEO

Worked for Caribou Coffee? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.