Caribou Coffee Reviews

Updated April 17, 2015
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Employee Reviews

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  1. Awesome place to work!

    Current Employee - Team Member
    Current Employee - Team Member

    I have been working at Caribou Coffee

    Recommends
    Recommends

    Pros

    My time as a Team Member with Caribou Coffee has been one of the most insightful experiences I have had with any organization. They know how to make their associates feel important and a fulfillment of a good job. I would love to work for their corporate headquarters.

    Cons

    I don't think there is anything that I would change about the way Caribou is currently treating their associates or their customers. This is an all-around awesome company to be part of!

  2. Great place to work/first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Palatine, IL
    Former Employee - Barista in Palatine, IL

    I worked at Caribou Coffee

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There are great benefits (free coffee, fun people, fast-pace environment) and it's a great way to get started in the working world. I learned a lot from working here.

    Cons

    Customer service can always be difficult, sometimes people are rude, but that doesn't say anything about Caribou itself. My team was helpful, and they had my back when I needed them to.

  3. Decent

    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Caribou Coffee

    Pros

    Lovely people and fun environment

    Cons

    Terrible at hiring management and dont know what they are doing

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Pretty much what you'd expect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Plymouth, MN
    Current Employee - Team Member in Plymouth, MN

    I have been working at Caribou Coffee part-time (less than a year)

    Recommends
    Recommends

    Pros

    free drinks, friendly coworkers, cash tips, low commitment

    Cons

    stand for long periods of time, breaks not guaranteed, repetitive, low pay

  6. Great company if you are younger and not concerned about Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HQ Employee in Minneapolis, MN
    Current Employee - HQ Employee in Minneapolis, MN

    I have been working at Caribou Coffee

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Casual
    Fun atmosphere
    Sometimes, a progressive thinker
    Work-life balance is ok

    Cons

    CEO and CMO are both very good
    Sr. Leadership constantly fighting, back-stabbing.
    Lack of support and "Click" environment

  7. Good Pay, Great Benefits And Tons Of Opportunities For Those That Want It

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Minneapolis, MN
    Former Employee - Store Manager in Minneapolis, MN

    I worked at Caribou Coffee full-time (more than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people, great (fantastic, amazing) coffee. Management are very open to communication and are invested in your future, even if that means outside of the company. Store management training has equal focus on people and finances - your team has a lot of opportunity to help you grow. There is a very strong "family" atmosphere.

    Cons

    There were occasions when upper level management missed talent by forming opinions too early on resulting in unnecessary turnover

  8. Great first job experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Caribou Coffee

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    -Learn how to work with customers
    -Money handling
    -Develop social skills
    -Team building
    -Sales goals experience

    Cons

    -Early hours
    -Difficult to progress in company in easy fashion

  9. Shift Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Caribou Coffee

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Lots of free coffee. They were flexible with my school schedule.

    Cons

    Never would have stayed because there were no growth opportunities.

  10. Helpful (1)

    Poor Ethics.

    • Culture & Values
    Current Employee - Team Member
    Current Employee - Team Member

    I have been working at Caribou Coffee part-time (more than a year)

    Pros

    -Great tips
    -Generally friendly co-workers and customers
    -Free shift drinks & weekly coffee beans
    -Flexible scheduling

    Cons

    Poor ethics during coffee promotions. Little focus on customer, more focus on store operations and sales quotas

    Advice to Management

    Lay off the promotions (and quotas during them). The customers hate it and the workers hate it even more, especially the managers. Instill a customer-first mentality, starting with management. Many times I have seen a manager abandon a long line to do something else in the store. Focus does not seem to be on getting the customer their order, and quickly - it's all about upselling and perks cards. Customers come to Caribou for their coffee - don't scare them off with long (and often unnecessary) waits, repeatedly trying to sell them coffee they don't want, and upselling regulars who know what they want.

  11. It was fun!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in Mendota Heights, MN
    Former Employee - Shift Supervisor in Mendota Heights, MN

    I worked at Caribou Coffee

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The store I was working at was pretty amazing. We were like a little family. I had decent hours, and was able to switch it with college. Employee discount, shift drink, and half lb of beans a week

    Cons

    There was more of a turn over rate, so it seemed like you were always training someone in. It was frustrating at times. I was promoted to a shift supervisor after a year of working and then they switched my schedule around without really asking me.

    Advice to Management

    Better COmmuncation, if you don;t like something I am do or doing wrong, tell me right away, and show me the right way.

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