Caribou Coffee

www.cariboucoffee.com

Caribou Coffee Reviews

Updated January 25, 2015
Updated January 25, 2015
292 Reviews
3.2
292 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Caribou Coffee President and CEO Mike Tattersfield
Mike Tattersfield
146 Ratings

Review Highlights

Pros
  • Plus you get a free half pound of coffee every week and a free shift drink every time you work (in 17 reviews)

  • Free 1/2 pound of beans every week (in 12 reviews)


Cons
  • Upper management lack of communication and really poor distribution of product (in 25 reviews)

  • There were no shift supervisors and the storage room was a mess (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Caribou Coffee- Better Than Starbucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Charlotte, NC
    Former Employee - Barista in Charlotte, NC

    I worked at Caribou Coffee part-time (less than a year)

    Pros

    Room for Advancement if motivated. Free delicious beverages. Lots of customer interaction. Feel good about improving other people's days.

    Cons

    Long hours on your feet. Always moving. Not the best pay for lots of physical activity.

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Upper Management Lies..We wont change a thing when we sold..3 months, bunch of people were laid off when 100's of stores

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - District Manager in Charlotte, NC
    Former Employee - District Manager in Charlotte, NC

    I worked at Caribou Coffee full-time (more than 3 years)

    Pros

    Coffee enviroment in general is fun no matter which coffee place you work for. Discount on beans, free drinks.

    Cons

    Fast paced, early hours, learning to be a pro at the bar, scheduling inconsistent. Marketing inconsistent.

    Advice to ManagementAdvice

    Gave up on North Carolina too soon.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Shift Supervisor---Caribou Coffee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista, Shift Supervisor
    Former Employee - Barista, Shift Supervisor

    I worked at Caribou Coffee part-time (more than 5 years)

    Pros

    The customers were always the best part about working here. Meeting a variety of people was great. Free shift drinks and discounts of coffee didn't hurt either.

    Cons

    There was a lack of support from management, and inconsistent information regarding promotions. I worked at a few locations and pending the manager, shifts were not always staffed properly.

    Neutral Outlook
    No opinion of CEO
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  5.  

    Great customers but poor management structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Atlanta, GA
    Former Employee - Store Manager in Atlanta, GA

    I worked at Caribou Coffee full-time (more than 3 years)

    Pros

    Customers are wonderful and it extremely fast paced.

    Cons

    Long hours with increased responsibilities for less pay.

    Advice to ManagementAdvice

    Fire managers who are not performing rather than changing the pay structure for the entire company and taking money out of your quality employees pockets.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Does not care about employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Caribou Coffee full-time (more than 5 years)

    Pros

    At the store level, I enjoyed the job. I liked the people I worked with and the customers. The coffee was good.

    Cons

    No loyalty to the employees. Mismanagement at the district level. Managers have no respect for each other. Inability to have a social life. This job is not worth the pain. I was one of the managers who was let go of when they pull out of every market but MN. I never felt so good as the first week I was unemployed. It was like a giant boulder had been lifted from me.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Great co-workers, terrible corporate management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member in Columbus, OH
    Former Employee - Team Member in Columbus, OH

    I worked at Caribou Coffee full-time (more than a year)

    Pros

    The fellow employees have all become personal friends to me even after leaving, and are just generally great people. Even the management at the store level was usually good.

    Cons

    The corporate management was clueless, especially in trying to make up ground against certain other large coffee retailers, which often led to miscommunication and added responsibility that shouldn't have been given to employees making minimum wage or slightly above.

    Advice to ManagementAdvice

    Stop trying to BE that other coffee company and be yourself, be different, and make an example by treating employees better and paying them a living wage (like the other guy does/did).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Good pt job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Minneapolis, MN
    Current Employee - Team Member in Minneapolis, MN

    I have been working at Caribou Coffee part-time (less than a year)

    Pros

    Flexible Hours
    Great manager
    Available benefits
    Getting time off is doable

    Cons

    Entry level job pay
    If you get sick you better have a dr. note
    High paced
    Some customers can be hard to deal with

    Advice to ManagementAdvice

    Pay a bit better

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Fun job with great coffee!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in Brookfield, WI
    Former Employee - Shift Supervisor in Brookfield, WI

    I worked at Caribou Coffee part-time (more than 5 years)

    Pros

    Great customer interaction and the company has endless learning resources. A laid back company compared to Starbucks. They are great about employee development and advancement opportunities.

    Cons

    The pay is typical coffee shop pay which is low. They figure tips make up for it, but tips aren't consistent.

    Advice to ManagementAdvice

    Corporate doesn't take advice from actual store employees when implementing changes. Store employees know best what does and doesn't work.

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    AMAZING!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in Bloomington, MN
    Former Employee - Shift Supervisor in Bloomington, MN

    I worked at Caribou Coffee full-time (more than a year)

    Pros

    Very laid back environment, the managers were pretty great to work with.

    Cons

    The pay was pretty low but made up with tip.

  11. 1 person found this helpful  

    No longer has identity and fails to live to own mission.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Winnetka, IL
    Former Employee - Store Manager in Winnetka, IL

    I worked at Caribou Coffee full-time (less than a year)

    Pros

    Store employees are great to work with and lead. Unlimited creativity from them.
    Best coffee around.
    My store was connected to the best book store around.

    Cons

    Corporate and district Management's inability to even comprehend mission statement.
    Work life balance nonexistent.
    Constant pressure to fire great employees, "because their hourly wage is too high."
    Trying to be the competition and losing its history.
    Managed to a report of promotional items sold. Not profitability or overall same store sales.

    Advice to ManagementAdvice

    If you create a culture statement, live by it!
    Our Guests: Through Quality, Innovation, Connection.
    Our Team: Listening, Developing, Recognizing.
    Our Community: Being Fair, Accepting, and Responsible.
    Our Personality: Being Fun, Passionate, and Authentic.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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