Carl's Jr Reviews

Updated October 11, 2014
Updated October 11, 2014
73 Reviews
2.5
73 Reviews
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Recommend to a friend
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Andrew Puzder
17 Ratings

Review Highlights

Pros
  • You get 50% discount on food when you work (in 4 reviews)

  • Schedule flexibility, opportunity for pleasant work environment, fast paced, never dull (in 6 reviews)


Cons
  • disorganized, gossip, angry customers, low pay (in 7 reviews)

  • And one person in drive thru and one to run the front for walk-in customers (in 4 reviews)

More Highlights

Employee Reviews

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  1.  

    Horrible place to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member/Cashier in Newhall, CA
    Former Employee - Crew Member/Cashier in Newhall, CA

    I worked at Carl's Jr full-time (more than an year)

    Pros

    Good way to start earning money.

    Cons

    Very rude shift leaders and district manager.

    Advice to ManagementAdvice

    They should be more friendly and not have their favorites.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Nice co-workers, horrible corporate management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Logan, UT
    Former Employee - Cashier in Logan, UT

    I worked at Carl's Jr part-time (less than an year)

    Pros

    1 - 50% discount on delicious hamburgers while on the clock.
    2 - Easy job. It was fairly easy to get hired as well.
    3 - My team leaders and store manager were very nice, hardworking people. (for the most part)

    Cons

    1. Horribly unrealistic expectations from corporate management, who visit on a weekly basis.
    2. Virtually no employment benefits or reasons to stick with the company.
    3. The corporate managers of Carl's Jr. show little to no respect for their hourly workers. E.g. the store manager at my location was fired after fifteen years of working at Carl's because she couldn't lower the drive-thru time to less than a five minute average. Firing her was outrageous behavior. I also witnessed a few really good workers (people who had been there more than six months) walk out and quit on the spot because they couldn't handle the way they were being treated by the district managers at our location.
    4. Paychecks are disbursed by default through a third-party company onto cards, which Carl's gives to every employee. These cards have weird fees and can only be used at locations like 7/11 ATMs without extra charges.
    5. Stores are often understaffed and employees have to work long hours. One of my team leaders once worked an eighteen hour shift until two in the morning (7 am - 2 am), and then had to come back at five a.m. after a three hour break, then working until five o'clock in the afternoon. Personally, I was most often assigned ten hour shifts (strictly on drive-thru) with only one 30 minute break. Crazy long hours for such a mind numbing job.
    6. I gave my best work to Carl's Jr. for three months and wasn't once given a personal compliment or word of encouragement from corporate or district managers. It's very hard to give a job your best work only to receive harsh criticism in return.

    Advice to ManagementAdvice

    You've got to start treating your workers with respect. For example, I felt like some of the computer based learning modules I had to complete insulted my intelligence. Carl's Jr. works so hard trying to force their employees to be happy by making them learn memorize various acronyms and phrases detailing what kind of friendliness they should demonstrate to customers. What Carl's Jr. doesn't do, however, is try to cultivate an environment in which their workers would be naturally happy. I was yelled at by various managers for failing to say precise phrases to customers. (I was yelled at for saying "your welcome" instead of "my pleasure", I was also yelled at for asking a customer if they wanted a "small, a medium, or a large drink" instead of saying "would you like that upsized to a medium or large?") I'm sure every low-level employee feels like they could run the company better than the boss, but I would advice the Carl's Jr. Corporate employees to make a real effort to show respect for their hourly workers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Decent first job to start at.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Carl's Jr

    Pros

    Good food and it was a great way to start off working here because I had a chance to learn a lot about customer service and working as a cashier.

    Cons

    Pay is not very good and raises are hard to get here. Its more a stepping stone for experience.

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  5.  

    Stressful at times, rewarding during most.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member/Cashier in Los Angeles, CA
    Current Employee - Crew Member/Cashier in Los Angeles, CA

    I have been working at Carl's Jr part-time (more than an year)

    Pros

    Schedule flexibility, opportunity for pleasant work environment, fast paced, never dull.

    Cons

    Like most other customer service jobs, you get the occasional rude guest, cranky co-worker, or list of unreasonable expectations. Also, the pay rate isn't even close to being directly proportionate to the amount of work you put in or the exhaustion you experience.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Great food, and great service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member/Cashier in Anaheim, CA
    Former Employee - Crew Member/Cashier in Anaheim, CA

    I worked at Carl's Jr part-time (less than an year)

    Pros

    Nice paycheck, and you get discounted/free food

    Cons

    some of the customers you have to deal with

    Advice to ManagementAdvice

    be nicer to everyone, sometimes you have to be.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Fast paced and always busy, management is the worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Cook
    Current Employee - Cook

    I have been working at Carl's Jr part-time (less than an year)

    Pros

    Working as a team was very good. Majority of my coworkers are willing to help. Discounts of 50% off food when on breaks and 20% off any other time.

    Cons

    The place is always busy and fast paced. If you are the cook, as I am, you will fall behind on orders. You constantly get yelled at my management and even some of the rude cashiers about not putting out the food fast enough. All orders had to be out in under 3 minutes, which is nearly impossible when customers order 6+ burgers.

    But the worst of it all was when you had weekly upper management come in to inspect the place working efficiently. They never praise the employees, they just hassle us about the mistakes we do. Every employee hates them.

    Advice to ManagementAdvice

    Work with the crew members and not hassle them. We do our best to provide great service.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Dead end job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Drive Through Cashier in Los Angeles, CA
    Former Employee - Drive Through Cashier in Los Angeles, CA

    I worked at Carl's Jr part-time (more than an year)

    Pros

    None that I remember from the top of my head, just that it is a paycheck though even if it is min wage

    Cons

    Long grueling hours for little pay, angry and demanding customers, unreasonable expectations, lots of shift changes, unmotivated coworkers and not very supportive management

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    The first and worst job I ever had!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member in Nampa, ID
    Former Employee - Crew Member in Nampa, ID

    I worked at Carl's Jr full-time (more than an year)

    Pros

    -You get 50% discount on food when you work!
    -Really good food!
    -A really nice Manager

    Cons

    -Favoritism
    -Low pay
    -Difficult customers
    -No tips( If you got a $10-25 tip they would tell you they will have to pay you $3.25 because your getting tips! Which I think is bs )
    -Rude co-workers that talk behind your back
    -Often get sent home early on slow nights
    -Promise to raise you wage and they don't!
    -Assistant Managers are really rude!
    -Overwork you like a donkey!

    Advice to ManagementAdvice

    -Respect the employee you take for granted! (Some of us are really hard workers, and other lazies)
    -Talk to the employees when they quit if you can! (Empathy)
    -Tell other employees to stop being rude to one and another!!!
    -DON'T PROMISE YOU'LL RAISE WAGE AND GIVE HIM/HER PROMOTION!!! ( I hate when they don't keep their promise!)
    -SAY PLEASE AND THANK YOU! AND GREET THE CUSTOMERS!!!

    Doesn't Recommend
    Neutral Outlook
  10.  

    The people are what make it fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Salem, OR
    Current Employee - Cashier in Salem, OR

    I have been working at Carl's Jr part-time (less than an year)

    Pros

    Regular hours
    Often get sent home early on slow nights
    Friendly coworkers

    Cons

    Low pay
    Difficult customers
    No tips
    Overly friendly coworkers

    Advice to ManagementAdvice

    Telling your employees they did a good job is just as important as telling them they need to improve.

    Doesn't Recommend
    Neutral Outlook
  11.  

    upper management SUCKS.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member in Chino, CA
    Former Employee - Crew Member in Chino, CA

    I worked at Carl's Jr part-time (more than 3 years)

    Pros

    Coworkers are usually fun to work with
    Learn spanish from cooks
    Easy job to land
    once you've been gain the respect of shift leaders, you have ALOT of leeway ;)

    Cons

    Uppermanagement is terrible. They do NOT care about you AT ALL. I had ONE GM that was awesome. I had three total.
    You're SUPPOSED to get a raise every year. my last year there they decided to throw out a HUGE middle finger to all the loyal employees and say no raises. One girl got fired for not offering an upsize on ONE order. You kidding me?

    Advice to ManagementAdvice

    Stop being so greedy. Notice how chick fil a and innout are so successful? they actually care about the customer and you dont. They are ALOT more generous with both employees and customers.
    Happy Employee = MUCH more sales.

    Doesn't Recommend
    Negative Outlook

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