Carl's Jr Reviews

Updated August 28, 2015
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158 Employee Reviews

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  1. Nice co-workers, horrible corporate management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Logan, UT
    Former Employee - Cashier in Logan, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Carl's Jr part-time (Less than a year)

    Pros

    1 - 50% discount on delicious hamburgers while on the clock. 2 - Easy job. It was fairly easy to get hired as well. 3 - My team leaders and store manager were very nice, hardworking people. (for the most part)

    Cons

    1. Horribly unrealistic expectations from corporate management, who visit on a weekly basis. 2. Virtually no employment benefits or reasons to stick with the company. 3. The corporate managers of Carl's Jr. show little to no respect for their hourly workers. E.g. the store manager at my location was fired after fifteen years of working at Carl's because she couldn't lower the drive-thru time to less than a five minute average. Firing her was outrageous behavior. I also witnessed a few really good workers (people who had been there more than six months) walk out and quit on the spot because they couldn't handle the way they were being treated by the district managers at our location. 4. Paychecks are disbursed by default through a third-party company onto cards, which Carl's gives to every employee. These cards have weird fees and can only be used at locations like 7/11 ATMs without extra charges. 5. Stores are often understaffed and employees have to work long hours. One of my team leaders once worked an eighteen hour shift until two in the morning (7 am - 2 am), and then had to come back at five a.m. after a three hour break, then working until five o'clock in the afternoon. Personally, I was most often assigned ten hour shifts (strictly on drive-thru) with only one 30 minute break. Crazy long hours for such a mind numbing job. 6. I gave my best work to Carl's Jr. for three months and wasn't once given a personal compliment or word of encouragement from corporate or district managers. It's very hard to give a job your best work only to receive harsh criticism in return.

    Advice to Management

    You've got to start treating your workers with respect. For example, I felt like some of the computer based learning modules I had to complete insulted my intelligence. Carl's Jr. works so hard trying to force their employees to be happy by making them learn memorize various acronyms and phrases detailing what kind of friendliness they should demonstrate to customers. What Carl's Jr. doesn't do, however, is try to cultivate an environment in which their workers would be naturally happy. I was yelled at by various managers for failing to say precise phrases to customers. (I was yelled at for saying "your welcome" instead of "my pleasure", I was also yelled at for asking a customer if they wanted a "small, a medium, or a large drink" instead of saying "would you like that upsized to a medium or large?") I'm sure every low-level employee feels like they could run the company better than the boss, but I would advice the Carl's Jr. Corporate employees to make a real effort to show respect for their hourly workers.


  2. shift leader

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Leader in Lake Havasu City, AZ
    Former Employee - Shift Leader in Lake Havasu City, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Carl's Jr part-time (More than 5 years)

    Pros

    great crew members most where hard workers but had those who just would not follow co. gridlines. but those same ppl where great at standing around with the guest service

    Cons

    this was so disorganized, favoritism at its best. would set expamples of best employees and re hiring the worst. allowing shift to slack off leaving a greater burden on the graveyard shifts. to pick up slack that was left through out the day.


  3. Helpful (1)

    Very stressful and expectations ridiculous.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager
    Former Employee - General Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Carl's Jr full-time (More than 10 years)

    Pros

    It's a paycheck. Chance to move up if you can handle the stress and hard work. You can take what you learn at Carls Jr, to find a better job.

    Cons

    Extremely stressful, expectations are ridiculous with the labor allotted. Huge menu that is labor intensive. No retirement. No labor credit for sick days or vacation days, so you have to be ahead on labor to be able to use vacation or sick days???!!! General Manager does their job and the lob of 2 employees as well.

    Advice to Management

    Pray that the job market remains tight, since there is little to recommend Carls Jr for a career choice except that it is a job. Offer some sort of retirement option, at least match 2% on 401k contributions. Keep in mind that reduced staffing affects service and morale. No matter how much you threaten jobs and yell at people, they can only do so much. The continuing shortage of management staffing and high management turnover, should tell you something about your business practices.


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  5. General Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Medford, OR
    Former Employee - General Manager in Medford, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Carl's Jr full-time (More than a year)

    Pros

    Great food- Nice guests- Nice building

    Cons

    Employees not treated well consistently

    Advice to Management

    Screen owners more carefully


  6. EH

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Member/Cashier in Fountain Valley, CA
    Current Employee - Crew Member/Cashier in Fountain Valley, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Carl's Jr part-time (More than a year)

    Pros

    nice co-workers, good team bonding

    Cons

    Customers are extremely indecisive at times, and it brings the drive-thru time down by a lot. This puts a strain on the team, since we're supposed to achieve a certain time. A lot of stress comes with the job, and it only pays minimum wage despite having to be skilled in various areas.

    Advice to Management

    offer better wages, perhaps create a rule where a customer cannot order at the drive thru window...


  7. Helpful (1)

    Bad outweighs the good in fast food

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member/Cashier
    Former Employee - Crew Member/Cashier
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Carl's Jr part-time (More than 5 years)

    Pros

    Met long life friends here, fun atmosphere but it depends on your co-workers and if they like you. Had great regular customers who became friends as well. Schedule was way flexible, but good for those going to school full-time and enjoyed the discount on occasion.

    Cons

    If day was slow, was sent home early, i.e. if working 6 hours and then working only 4 instead. Had a strict DM who considered other workers who've worked only a few months to be a shift leader than those who've been there longer and had more experience. When it does get busy and everyone goes home from being sent home early, got customers to complain why there isn't more help. there's always part time positions, never full time.

    Advice to Management

    Consider a possible raise for those who get good reviews from secret shopper more than once, make sure whoever gets hired are reliable enough that if they can't work there anymore or found another job to contact whoever is in charge. That has happened more than once and then the restaurant gets short staffed and get more complaints from customers when it's busy.


  8. Stressful, bad management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member/Cashier in San Antonio, TX
    Former Employee - Crew Member/Cashier in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Carl's Jr part-time (Less than a year)

    Pros

    I liked their high level of customer service standards, trained well, easy to use POS

    Cons

    Expected too much out of people. Very difficult and stressful to keep up with their expectations which often seem unrealistic. Management had obvious favorites and let some get away with standing around while others had picked up their slack. Must be able to multitask EXTRAORDINARILY well.

    Advice to Management

    Stop playing favorites and treat your employees with respect and maybe you will have your workers stay longer than a month.


  9. Crew member

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member/Cashier in Riverside, CA
    Former Employee - Crew Member/Cashier in Riverside, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Carl's Jr part-time (More than a year)

    Pros

    great crew to work with

    Cons

    disorganized, gossip, angry customers, low pay

    Advice to Management

    Listen to your employees


  10. poor management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cook in Anaheim, CA
    Current Employee - Cook in Anaheim, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Carl's Jr part-time (Less than a year)

    Pros

    good discount 50% off dine in 20% off togo

    Cons

    management doesn't understand the way things actually work not a well put together company

    Advice to Management

    take advice from those working in store


  11. HORRIBLE

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Carl's Jr part-time

    Pros

    Great people to work with its a fast paced environment which is a good thing.

    Cons

    This company is very disorganized and wont work around your schedule at all plus they work you like a slave for little pay.



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