Carl's Jr

  www.carlsjr.com
  www.carlsjr.com

Carl's Jr Reviews

Updated November 26, 2014
Updated November 26, 2014
80 Reviews
2.6
80 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Andrew Puzder
20 Ratings

Review Highlights

Pros
  • You get 50% discount on food when you work (in 4 reviews)

  • Schedule flexibility, opportunity for pleasant work environment, fast paced, never dull (in 6 reviews)


Cons
  • Very low pay shift leader making (in 8 reviews)

  • But they won't actually promote me from shift leader trainee to (in 5 reviews)

More Highlights

Employee Reviews

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  1.  

    Stressful, bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member/Cashier in San Antonio, TX
    Former Employee - Crew Member/Cashier in San Antonio, TX

    I worked at Carl's Jr part-time (less than an year)

    Pros

    I liked their high level of customer service standards, trained well, easy to use POS

    Cons

    Expected too much out of people. Very difficult and stressful to keep up with their expectations which often seem unrealistic. Management had obvious favorites and let some get away with standing around while others had picked up their slack. Must be able to multitask EXTRAORDINARILY well.

    Advice to ManagementAdvice

    Stop playing favorites and treat your employees with respect and maybe you will have your workers stay longer than a month.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Bad outweighs the good in fast food

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member/Cashier
    Former Employee - Crew Member/Cashier

    I worked at Carl's Jr part-time (more than 5 years)

    Pros

    Met long life friends here, fun atmosphere but it depends on your co-workers and if they like you. Had great regular customers who became friends as well. Schedule was way flexible, but good for those going to school full-time and enjoyed the discount on occasion.

    Cons

    If day was slow, was sent home early, i.e. if working 6 hours and then working only 4 instead. Had a strict DM who considered other workers who've worked only a few months to be a shift leader than those who've been there longer and had more experience. When it does get busy and everyone goes home from being sent home early, got customers to complain why there isn't more help. there's always part time positions, never full time.

    Advice to ManagementAdvice

    Consider a possible raise for those who get good reviews from secret shopper more than once, make sure whoever gets hired are reliable enough that if they can't work there anymore or found another job to contact whoever is in charge. That has happened more than once and then the restaurant gets short staffed and get more complaints from customers when it's busy.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    EH

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member/Cashier in Fountain Valley, CA
    Current Employee - Crew Member/Cashier in Fountain Valley, CA

    I have been working at Carl's Jr part-time (more than an year)

    Pros

    nice co-workers, good team bonding

    Cons

    Customers are extremely indecisive at times, and it brings the drive-thru time down by a lot. This puts a strain on the team, since we're supposed to achieve a certain time. A lot of stress comes with the job, and it only pays minimum wage despite having to be skilled in various areas.

    Advice to ManagementAdvice

    offer better wages, perhaps create a rule where a customer cannot order at the drive thru window...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    General Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Medford, OR
    Former Employee - General Manager in Medford, OR

    I worked at Carl's Jr full-time (more than an year)

    Pros

    Great food- Nice guests- Nice building

    Cons

    Employees not treated well consistently

    Advice to ManagementAdvice

    Screen owners more carefully

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Very stressful and expectations ridiculous.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Carl's Jr full-time (more than 10 years)

    Pros

    It's a paycheck. Chance to move up if you can handle the stress and hard work. You can take what you learn at Carls Jr, to find a better job.

    Cons

    Extremely stressful, expectations are ridiculous with the labor allotted. Huge menu that is labor intensive. No retirement. No labor credit for sick days or vacation days, so you have to be ahead on labor to be able to use vacation or sick days???!!! General Manager does their job and the lob of 2 employees as well.

    Advice to ManagementAdvice

    Pray that the job market remains tight, since there is little to recommend Carls Jr for a career choice except that it is a job. Offer some sort of retirement option, at least match 2% on 401k contributions. Keep in mind that reduced staffing affects service and morale. No matter how much you threaten jobs and yell at people, they can only do so much. The continuing shortage of management staffing and high management turnover, should tell you something about your business practices.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    shift leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Leader in Lake Havasu City, AZ
    Former Employee - Shift Leader in Lake Havasu City, AZ

    I worked at Carl's Jr part-time (more than 5 years)

    Pros

    great crew members most where hard workers but had those who just would not follow co. gridlines. but those same ppl where great at standing around with the guest service

    Cons

    this was so disorganized, favoritism at its best. would set expamples of best employees and re hiring the worst. allowing shift to slack off leaving a greater burden on the graveyard shifts. to pick up slack that was left through out the day.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Nice co-workers, horrible corporate management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Logan, UT
    Former Employee - Cashier in Logan, UT

    I worked at Carl's Jr part-time (less than an year)

    Pros

    1 - 50% discount on delicious hamburgers while on the clock.
    2 - Easy job. It was fairly easy to get hired as well.
    3 - My team leaders and store manager were very nice, hardworking people. (for the most part)

    Cons

    1. Horribly unrealistic expectations from corporate management, who visit on a weekly basis.
    2. Virtually no employment benefits or reasons to stick with the company.
    3. The corporate managers of Carl's Jr. show little to no respect for their hourly workers. E.g. the store manager at my location was fired after fifteen years of working at Carl's because she couldn't lower the drive-thru time to less than a five minute average. Firing her was outrageous behavior. I also witnessed a few really good workers (people who had been there more than six months) walk out and quit on the spot because they couldn't handle the way they were being treated by the district managers at our location.
    4. Paychecks are disbursed by default through a third-party company onto cards, which Carl's gives to every employee. These cards have weird fees and can only be used at locations like 7/11 ATMs without extra charges.
    5. Stores are often understaffed and employees have to work long hours. One of my team leaders once worked an eighteen hour shift until two in the morning (7 am - 2 am), and then had to come back at five a.m. after a three hour break, then working until five o'clock in the afternoon. Personally, I was most often assigned ten hour shifts (strictly on drive-thru) with only one 30 minute break. Crazy long hours for such a mind numbing job.
    6. I gave my best work to Carl's Jr. for three months and wasn't once given a personal compliment or word of encouragement from corporate or district managers. It's very hard to give a job your best work only to receive harsh criticism in return.

    Advice to ManagementAdvice

    You've got to start treating your workers with respect. For example, I felt like some of the computer based learning modules I had to complete insulted my intelligence. Carl's Jr. works so hard trying to force their employees to be happy by making them learn memorize various acronyms and phrases detailing what kind of friendliness they should demonstrate to customers. What Carl's Jr. doesn't do, however, is try to cultivate an environment in which their workers would be naturally happy. I was yelled at by various managers for failing to say precise phrases to customers. (I was yelled at for saying "your welcome" instead of "my pleasure", I was also yelled at for asking a customer if they wanted a "small, a medium, or a large drink" instead of saying "would you like that upsized to a medium or large?") I'm sure every low-level employee feels like they could run the company better than the boss, but I would advice the Carl's Jr. Corporate employees to make a real effort to show respect for their hourly workers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Dead end job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Drive Through Cashier in Los Angeles, CA
    Former Employee - Drive Through Cashier in Los Angeles, CA

    I worked at Carl's Jr part-time (more than an year)

    Pros

    None that I remember from the top of my head, just that it is a paycheck though even if it is min wage

    Cons

    Long grueling hours for little pay, angry and demanding customers, unreasonable expectations, lots of shift changes, unmotivated coworkers and not very supportive management

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    The first and worst job I ever had!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member in Nampa, ID
    Former Employee - Crew Member in Nampa, ID

    I worked at Carl's Jr full-time (more than an year)

    Pros

    -You get 50% discount on food when you work!
    -Really good food!
    -A really nice Manager

    Cons

    -Favoritism
    -Low pay
    -Difficult customers
    -No tips( If you got a $10-25 tip they would tell you they will have to pay you $3.25 because your getting tips! Which I think is bs )
    -Rude co-workers that talk behind your back
    -Often get sent home early on slow nights
    -Promise to raise you wage and they don't!
    -Assistant Managers are really rude!
    -Overwork you like a donkey!

    Advice to ManagementAdvice

    -Respect the employee you take for granted! (Some of us are really hard workers, and other lazies)
    -Talk to the employees when they quit if you can! (Empathy)
    -Tell other employees to stop being rude to one and another!!!
    -DON'T PROMISE YOU'LL RAISE WAGE AND GIVE HIM/HER PROMOTION!!! ( I hate when they don't keep their promise!)
    -SAY PLEASE AND THANK YOU! AND GREET THE CUSTOMERS!!!

    Doesn't Recommend
    Neutral Outlook
  11.  

    upper management SUCKS.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member in Chino, CA
    Former Employee - Crew Member in Chino, CA

    I worked at Carl's Jr part-time (more than 3 years)

    Pros

    Coworkers are usually fun to work with
    Learn spanish from cooks
    Easy job to land
    once you've been gain the respect of shift leaders, you have ALOT of leeway ;)

    Cons

    Uppermanagement is terrible. They do NOT care about you AT ALL. I had ONE GM that was awesome. I had three total.
    You're SUPPOSED to get a raise every year. my last year there they decided to throw out a HUGE middle finger to all the loyal employees and say no raises. One girl got fired for not offering an upsize on ONE order. You kidding me?

    Advice to ManagementAdvice

    Stop being so greedy. Notice how chick fil a and innout are so successful? they actually care about the customer and you dont. They are ALOT more generous with both employees and customers.
    Happy Employee = MUCH more sales.

    Doesn't Recommend
    Negative Outlook

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