Carlson Hotels Reviews

Pros

The people who work there and loyal and dedicated no matter their surroundings. The benefits and compensation was competative with other industries. Some senior leaders were effective and attentive to their business units. When the company was being run by the Carlson family, it was a family atmosphere and a happy place to be associated with.
There are few other good reasons to to associated with Catlson because the entire company has changed and the President of the hotels in the Americas- Jay Witzel is behind the times. He should retitre and let someomne who is on the cutting edge of changes that are needed take over the helm.

Cons

Poor promotional opportunities and my personal senior management (VP Franchise Services) was a poor manager, communicator and person.The franchise hotels and their management will not follow Carlson blindly into the future.

Advice to Senior Management

Get to know the individuals and their real strengths and not how well they answer YES to your demands.

Pros

Exciting industry, challenging environment, good benefits, ambitious goals, promotes good work-life balance, cafeteria on-site, employee discount, good leadership.

Cons

Difficult to be promoted. Some departments/teams are not as valued or recognized as others. Recognition does not always go to all who deserve it. A lot of workplace politics (as with most large companies). At times, departments do not collaborate together well.

Advice to Senior Management

Offer more opportunities for people to be promoted and recognized (especially those in non-operations roles).

Pros

The guests you meet are amazing. Depending on what type of team you have, everyone works together to complete tasks because we believe in the future of the company.

Cons

You can meet some rude people, as you will with any level of customer service.

Advice to Senior Management

Spend a little more time getting to know each employee, but other than that, it's a great place to work. I apreciate everything that has been done as a team.