Carlson Restaurants

  www.fridays.com
  www.fridays.com

Carlson Restaurants Reviews

Updated October 15, 2014
Updated October 15, 2014
40 Reviews
2.7
40 Reviews
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Carlson Restaurants President and CEO Nick Shepherd
Nick Shepherd
25 Ratings

Employee Reviews

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  1.  

    Carlson (TGIFridays)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager in Kissimmee, FL
    Former Employee - Assistant General Manager in Kissimmee, FL

    I worked at Carlson Restaurants full-time (more than 3 years)

    Pros

    Work life balance is there if you make it but it will not be given.

    Cons

    The late night hrs.that you have to work

    Advice to ManagementAdvice

    training needs some real overhaul people leave there jobs due to lack of training and employees loose respect for managers when they have to train them and then you leave them at the same restaurant. Overall I liked my job !

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Fun place to work, but maybe not for very long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at Carlson Restaurants part-time (more than 3 years)

    Pros

    I started out working in the restaurant industry here and it was honestly a great place to work, though that's mostly because of the individuals on my staff and the camaraderie that developed. Chances are you'll have a great relationship with your coworkers and that'll make the time pass far more easily.

    Cons

    Company culture is pretty corny and artificial and equally disliked by employees AND guests. The brand standards on customer-employee interaction are just ridiculous, and you can't get away with not following them for long. They've been adding more and more rules as time goes on and it's really sad to see the old culture of individuality and self expression go.

    Advice to ManagementAdvice

    Ease up a little and let interaction with guests be a little more organic...... letting us have a personal touch again would do wonders for this company.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    TGI Friday

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waitress in Greensboro, NC
    Former Employee - Waitress in Greensboro, NC

    I worked at Carlson Restaurants full-time (more than an year)

    Pros

    Pretty much the same as any restaurant.

    Cons

    The menu changes a lot.

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  5.  

    TGIF

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Compensation Manager in Carrollton, TX
    Former Employee - Compensation Manager in Carrollton, TX

    I worked at Carlson Restaurants full-time (more than 5 years)

    Pros

    environment, culture, atmosphere, people, benefits, work life balance, fun

    Cons

    leadership, career development, direction, headcount, hours

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    I loved working at this place!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Various in Jacksonville, FL
    Former Employee - Various in Jacksonville, FL

    I worked at Carlson Restaurants full-time (less than an year)

    Pros

    I got all the hours I wanted. Gained responsibility very quickly. Fun happy respectful staff.

    Cons

    Difficult area. Started making changes though that eliminated the staffs individuality and made it so that Fridays wasn't that fun place with all kinds of different personalities. Lost is flare...

    Advice to ManagementAdvice

    Fight back, I had regulars who were disappointed that I had to cover my tattoos. Tattoos and piercings do NOT effect the persons quality of service. And it's getting ridiculous.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    20 years with Fridays

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Manager in Kissimmee, FL
    Former Employee - Restaurant Manager in Kissimmee, FL

    I worked at Carlson Restaurants full-time (more than 10 years)

    Pros

    Very established casual theme restaurant. Great training provided and all the tools neccessary to succeed. Good medical and dental benefits too.

    Cons

    Tries to recreate themselves quite frequently. The menu changes have continued to help drive guest traffic while keeping the menu interesting.

    Advice to ManagementAdvice

    If you want to be the top dog again, you need to go back 15-20 years and use that menu and employee enthusiasum ( stripes, flair, crazy hats...etc)

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Drinking the Kool-aid and they still give false promises.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Carlson Restaurants full-time (more than 5 years)

    Pros

    Autonomy initially was aporeciated. Once sale was declared, panic driven in marketing, operations and management of people. Like putting lipstick on a pig, very uncomfortable.

    Cons

    Wrong people put in Leadership roles. Poor decisions in operations. Way too many women Directors with no experience, People are creatures of habit, if a person is a dishonest manipulative person as a GM, he certainly will negatively impact the entire market. Needless to say it has affected the entire market. He now can micromanage all these second tiered lackeys. Even his ex KMs ( know his dirt) bathe in this pool of scum. Culture of uncertainty.

    Advice to ManagementAdvice

    Karma will make things right

    Doesn't Recommend
    Disapproves of CEO
  9.  

    TGI Friday's represents everything a poorly performing company does well.

    • Work/Life Balance
    • Career Opportunities
    Current Employee - Mid Level Management in Carrollton, TX
    Current Employee - Mid Level Management in Carrollton, TX

    I have been working at Carlson Restaurants full-time (more than 8 years)

    Pros

    My Friday's paycheck never bounced.

    Cons

    Management across the board never met a mirror they didn't like. They talk about values that they don't uphold themselves. They gut the company staff last December to make their bottomline look better for potential investors Today they're High Fiving themselves for being Masters of the Universe. They're hypocrites on their best days and totally incompetent on their worst days. Marketing only knows how to discount, coupon or give product away due to its' lack of intellectual capacity to grasp any other ideas. Operations is way arrogant beyond its restaurant performance level. Try going into a restaurant on a Saturday night where the traffic counts continue to decline. You will still be put on a wait despite the fact there are less customers. Wonder why? I've seen a better food and service at a kennel.

    Advice to ManagementAdvice

    What advice can you give to the Captain and his staff of the Titanic? I'd advice the passengers to jump ship before you need a life boat.
    Wait until the new investment company gets a handle on the business model. Better yet, just call a few franchisees!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Very Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Carlson Restaurants full-time

    Pros

    Basic Insurance, 401k and benefits.

    Cons

    No help from any management to gain success. Very corrupt team of managers. You need to already know everything to work here, and don't trust anyone.

    Advice to ManagementAdvice

    Look into the corruption and poor treatment in Great Lakes Dinning Franchise. They give Fridays a bad name.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Company in change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Carlson Restaurants

    Pros

    All over the world. Good tips if at a busy location. Meet good people

    Cons

    No clear direction. The mgmnt is all over the place.

    Advice to ManagementAdvice

    Decide what you want to be.

    No opinion of CEO

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