Carlson Wagonlit Travel Reviews

Updated March 29, 2015
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3.2
178 Reviews
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Carlson Wagonlit Travel President and CEO Douglas Anderson
Douglas Anderson
48 Ratings

Pros
  • Strong flexibility to work from home when needed (in 6 reviews)

  • Working environment is good; proper training and development is provided; employees are supportive (in 7 reviews)

Cons
  • But then they will tell you that work-life balance is important (in 8 reviews)

  • New upper management cleaned house too lean that has put a stress on staff (in 9 reviews)

More Pros and Cons

Employee Reviews

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  1. Opportunities exist for those who work hard.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Carlson Wagonlit Travel

    Pros

    Many opportunities if you have the right qualifications

    Cons

    Leadership is constantly changing and there is a tendency to micromanagment

    Advice to ManagementAdvice

    A little bit of empowerment can go a long way to streamline the business.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. CWT from a Non-Travel Agent Perspective

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in Minneapolis, MN
    Former Employee - Program Manager in Minneapolis, MN

    I worked at Carlson Wagonlit Travel full-time (more than 3 years)

    Pros

    Family Focus
    Decent Benefits
    Strong Opportunity to Advance
    Opportunity to Travel in Global Roles

    Cons

    Hours are around the clock in Global Roles
    Difficult to have work/life balance in Global Roles

    Advice to ManagementAdvice

    Reevaluate the workload of Global Roles
    Understand that just because the travel agent isn't making the strategy they are the ones executing the work and the face of the company

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful

    Embarrassing technology and outsourcing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Travel Counselor in Atlanta, GA
    Current Employee - Senior Travel Counselor in Atlanta, GA

    I have been working at Carlson Wagonlit Travel full-time (more than 3 years)

    Pros

    salary is decent, office location is in nice building

    Cons

    CWT tries to save money in IT and technology. Bandwidth is horrible. Every day there is a program that is down or running so slowly it's unusable. Perpetual "we are working on it". We don't have the basic tools to serve our customers.

    Everyone is used to rigging bandaids and workarounds.

    Company good on creating record profit for shareholders- while staff and clients suffer.

    Advice to ManagementAdvice

    Director needs to be in touch with management - not let them run wild- needs to be proactive on issues vs reactive

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. Overall a good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Carlson Wagonlit Travel

    Pros

    CWT is a good company to work for. There is a real family atmosphere and a desire to foster personal career growth through training opportunities. Salary was better than other TMCs and the benefits were on par with other organizations.

    Cons

    Micro-management and arrogance is the culture that I was in. I found senior executives to be too much in the weeds with day to day functions. They didn't let their SMEs do their jobs, but considered themselves to be more knowledgeable than those SMEs. Often they forced their opinions on the SMEs as fact, when they were dead wrong. This contributed to an overall inefficient work place and fostered a general distrust for senior management. Employee empowerment is not in their culture and this constrained growth personally and professionally.

    Advice to ManagementAdvice

    My advice is to senior management is trust your employees to get their jobs done. Let go of your interest in day to day functionality and focus on what you get paid for...strategic planning. You pay your people well, let them show what they can do to earn that pay. Let your line managers take care of monitoring day to day functions. Work on fostering trust within the organization.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful

    The name scares everyone - the company is fantastic! Just say CWT.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Business Development in Remote, OR
    Current Employee - Director of Business Development in Remote, OR

    I have been working at Carlson Wagonlit Travel

    Pros

    The day-to-day autonomy is the best perk of the job. There are plenty of resources for learning and accessing information, and the company's reputation outside of the US is much stronger. As far as service facing the client, it's second to none. The experience, breadth, and depth found in the ranks of this global organization is unmatched.

    Cons

    The red tape. It even appears in the logo. Ultimately, Carlson owns CWT and France retains HQ for the global travel organization of CWT. Although it may bolster the reputation with a non-US entity, this is not a non-profit organization. The number of individuals it takes to run the support of a given business unit is layered with global and regional silo'd resources which bring different ways of doing the same thing and a constant reshuffling of jobs, and duties. Global differs from regional perspective. Carlson differs from CWT in every way and they OWN CWT. Lack of a consistent methodology means the message is lost in translation or you may have to be resourceful to double check multiple sources who are technically all correct. It doesn't appear to be complex for redundancy sake. Much of the needed information is retained only with the original owner and never makes it to a replacement. Goals aren't tied to market potential or established time in front of prospects.

    Advice to ManagementAdvice

    W - Wagonlit - although it provides great historical value for the unmatched global story, it makes the name feel pretentious and unwelcoming. You are Carlson. What is wrong with - just Carlson? NOTHING. It stands alone with great pedigree. Though, it would unclog the acronym order of the big agencies in the market: AMEX, BCD, CWT.

    Privately held, Curtis Carlson named his daughter as successor in '98. If she retains majority ownership, then Carlson is missing the opportunity to be sourced as a WBE against the competition which is heavily loaded toward regional certified smaller players unable to match CWT capabilities. You went through the painstaking process to become certified and sign the Global Compact for ethics - why not pursue this as another way to attract enterprises who are required to source with MBE/WBE?

    Recommends
    Positive Outlook
    No opinion of CEO
  7. Opportunity is yours for the taking

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Carlson Wagonlit Travel

    Pros

    Plenty of opportunity if desired
    Industry leader
    Seen as an innovator
    Good reputation
    Global organization

    Cons

    Difficult industry
    Financial challenges by peers make competing difficult

    Advice to ManagementAdvice

    Be prepared for industry change and challenges

    Recommends
    Positive Outlook
    Approves of CEO
  8. Carlson Wagonlit Travel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Carlson Wagonlit Travel full-time (more than 5 years)

    Pros

    I very much enjoyed working for CWT. The management is friendly and supportive, and the culture inspires best efforts from everyone. I trusted my co-workers and management to accomplish joint objectives.

    Cons

    It's very difficult to get promoted as the best jobs are taken and because it's a great place to work, no one is really going anywhere. Top spots are generally recruited outside of the company.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. Bad Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Carlson Wagonlit Travel full-time (more than 5 years)

    Pros

    Room to grow if you know the right people.

    Cons

    Work you like a dog. There is no work/life balance and they DO NOT respect their agent team. They work us like crazy with zero appreciation. Talk about burning people out. STAY AWAY!

    Advice to ManagementAdvice

    Stop trying to backstab others. People in this company don't care about others as they are just interested in climbing to the top knocking down anyone that gets in their way.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. I love working for CWT

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Carlson Wagonlit Travel

    Pros

    CWT has extremely good leadership, the company values are very important, and they also focus a lot on company culture. There is also a large amount of personal growth that goes on at this company.

    Cons

    The only thing that bummed me out was that there are not a lot of travel perks, which was very surprising to me. I wish they would focus on allowing there own employees to receive travel benefits.

  11. 3 people found this helpful

    Sr. Travel Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Travel Counselor in Houston, TX
    Former Employee - Senior Travel Counselor in Houston, TX

    I worked at Carlson Wagonlit Travel full-time (more than 8 years)

    Pros

    Great co-workers. Good benefits. Nothing else. :(

    Cons

    Started 12/03. Annual raises were from .2-3%. Goals not realistic with calls. Company has lost a few accounts due to CWT managers. Knowledge/ expertise not rewarded. Promotion is non existent. Too much middle mangers doing what? Agents pushed to improve stats. but overlook the problems with each call. Micromanaged. Hours cut to 35.5/ week but increased workload. Frontline IT apps are totally useless/ cumbersome. No input from users during a build. Upper mgmt. does not really care about employee surveys as nothing changes. Laid off when acct. was moved to a call center and then acct. left. Go figure.

    Advice to ManagementAdvice

    Listen to front-line agents who generate the revenue. Terminate all the middle managers in Mpls.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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