Carlson Wagonlit Travel Reviews

Updated July 23, 2015
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Carlson Wagonlit Travel President and CEO Douglas Anderson
Douglas Anderson
56 Ratings

Pros
  • Strong flexibility to work from home when needed (in 6 reviews)

  • Benefits, friends, work life balance (in 4 reviews)

Cons
  • But then they will tell you that work-life balance is important (in 8 reviews)

  • It is amazing to see that upper management truly can't figure out why these surveys are always scored low (in 9 reviews)

More Pros and Cons

201 Employee Reviews

Sort: Popular Rating Date
  1. Outstanding place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at Carlson Wagonlit Travel (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Management and team members are all very supportive.

    Cons

    None to share. I was very happy working here and left to pursue another career.


  2. Helpful (2)

    Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in Concord, NC
    Former Employee - Program Manager in Concord, NC

    I worked at Carlson Wagonlit Travel full-time (More than 10 years)

    Recommends
    Recommends

    Pros

    tremendous opportunities, CWT invests in knowledge growth and training for employees, provides employees with various levels of autonomy to do what is best for the customer. performance guidelines clearly communicated, leader in industry

    Cons

    competing priorities can sometimes make employees and customers feel overwhelmed and uncared for


  3. Helpful (1)

    No Longer a Great Place to Work

    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Travel Consultant in Phoenix, AZ
    Former Employee - Senior Business Travel Consultant in Phoenix, AZ

    I worked at Carlson Wagonlit Travel (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Co workers are great people .

    Cons

    Management do not take advice from the people who do all the work...Not a lot of support all the company really cares about is making money Management looks out for each other but not the agents... While working have been through numerous lay-offs Last one was the final straw for me no more working for a big corporation. The work load is very bad for the agents that are still there It's all about stats and to see how many reservation you can take

    Advice to Management

    Respect your agents and listen to what they have to say


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. travel consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Carlson Wagonlit Travel

    Recommends
    Recommends

    Pros

    Room for advancement, travel perks

    Cons

    Horrible hours if in a call center


  6. Helpful (1)

    Operations Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Carlson Wagonlit Travel

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Stable company Great Manager They care about their customers They care about their employees

    Cons

    Benefits are expensive, would prefer another provider


  7. Corporate Travel Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Travel Agent in Houston, TX
    Current Employee - Corporate Travel Agent in Houston, TX

    I have been working at Carlson Wagonlit Travel

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It's great meeting new people when working on site with the client. You also have the option of working from home depending on the account that you work with and the hours are pretty flexible.

    Cons

    The hours can get long depending on the needs of the account which can negatively affect the work-life balance.

    Advice to Management

    Be vigilant about meeting wmployee's personal needs for proper work-life balance. Focus on a strong representation of the workforce by providing support in an efficient manner.


  8. Alot of Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - International Rate Desk in Dallas, TX
    Current Employee - International Rate Desk in Dallas, TX

    I have been working at Carlson Wagonlit Travel full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good Benefits - Job Security - Opportunity for growth

    Cons

    Hours cut workload was not cut. Pretty much oncall all the time

    Advice to Management

    Work with your team, don't be afraid to have to do work that is "beneath you"


  9. corporate on site

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Carlson Wagonlit Travel full-time

    Pros

    Longevity, if you just want a job and do it well, you could stay there for as long as you want.

    Cons

    Too much red tape. The upper management has no idea what's going on.

    Advice to Management

    Include and acknowledge feedback from the employees


  10. Working onsite is the only way to work here

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Carlson Wagonlit Travel full-time

    Pros

    Working as an onsite. Face to face with client.

    Cons

    Answer to the Rocky Mountain office. The worst managers I have ever worked with. No support, many agents have left in the last year including my co workers with a lot of seniority, little pay, managers do not know what they are doing and will lie about everything instead of finding the real answer. Managers lie to clients about VIP line. Clients pay for this but any agent answers and the calls are answered in order they come in not VIP first. They only care about their numbers. Do not pay overtime. BEWARE!

    Advice to Management

    Get new management that knows what they are doing.


  11. Technology Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN

    I worked at Carlson Wagonlit Travel

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Very great colleagues. Collaborative work environment. Great pay and benefits.

    Cons

    Management needs to engage virtual employees.



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