Carlson Wagonlit Travel

www.carlsonwagonlit.com

Carlson Wagonlit Travel Reviews

Updated January 26, 2015
Updated January 26, 2015
166 Reviews
3.1
166 Reviews
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Carlson Wagonlit Travel President and CEO Douglas Anderson
Douglas Anderson
41 Ratings

Review Highlights

Pros
  • Strong flexibility to work from home when needed (in 6 reviews)

  • Working environment is good; proper training and development is provided; employees are supportive (in 7 reviews)


Cons
  • But then they will tell you that work-life balance is important (in 8 reviews)

  • New upper management cleaned house too lean that has put a stress on staff (in 9 reviews)

More Highlights

Employee Reviews

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  1.  

    The name scares everyone - the company is fantastic! Just say CWT.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Business Development in Remote, OR
    Current Employee - Director of Business Development in Remote, OR

    I have been working at Carlson Wagonlit Travel

    Pros

    The day-to-day autonomy is the best perk of the job. There are plenty of resources for learning and accessing information, and the company's reputation outside of the US is much stronger. As far as service facing the client, it's second to none. The experience, breadth, and depth found in the ranks of this global organization is unmatched.

    Cons

    The red tape. It even appears in the logo. Ultimately, Carlson owns CWT and France retains HQ for the global travel organization of CWT. Although it may bolster the reputation with a non-US entity, this is not a non-profit organization. The number of individuals it takes to run the support of a given business unit is layered with global and regional silo'd resources which bring different ways of doing the same thing and a constant reshuffling of jobs, and duties. Global differs from regional perspective. Carlson differs from CWT in every way and they OWN CWT. Lack of a consistent methodology means the message is lost in translation or you may have to be resourceful to double check multiple sources who are technically all correct. It doesn't appear to be complex for redundancy sake. Much of the needed information is retained only with the original owner and never makes it to a replacement. Goals aren't tied to market potential or established time in front of prospects.

    Advice to ManagementAdvice

    W - Wagonlit - although it provides great historical value for the unmatched global story, it makes the name feel pretentious and unwelcoming. You are Carlson. What is wrong with - just Carlson? NOTHING. It stands alone with great pedigree. Though, it would unclog the acronym order of the big agencies in the market: AMEX, BCD, CWT.

    Privately held, Curtis Carlson named his daughter as successor in '98. If she retains majority ownership, then Carlson is missing the opportunity to be sourced as a WBE against the competition which is heavily loaded toward regional certified smaller players unable to match CWT capabilities. You went through the painstaking process to become certified and sign the Global Compact for ethics - why not pursue this as another way to attract enterprises who are required to source with MBE/WBE?

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Opportunity is yours for the taking

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Carlson Wagonlit Travel

    Pros

    Plenty of opportunity if desired
    Industry leader
    Seen as an innovator
    Good reputation
    Global organization

    Cons

    Difficult industry
    Financial challenges by peers make competing difficult

    Advice to ManagementAdvice

    Be prepared for industry change and challenges

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Carlson Wagonlit Travel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Carlson Wagonlit Travel full-time (more than 5 years)

    Pros

    I very much enjoyed working for CWT. The management is friendly and supportive, and the culture inspires best efforts from everyone. I trusted my co-workers and management to accomplish joint objectives.

    Cons

    It's very difficult to get promoted as the best jobs are taken and because it's a great place to work, no one is really going anywhere. Top spots are generally recruited outside of the company.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    I love working for CWT

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Carlson Wagonlit Travel

    Pros

    CWT has extremely good leadership, the company values are very important, and they also focus a lot on company culture. There is also a large amount of personal growth that goes on at this company.

    Cons

    The only thing that bummed me out was that there are not a lot of travel perks, which was very surprising to me. I wish they would focus on allowing there own employees to receive travel benefits.

  6. 2 people found this helpful  

    Sr. Travel Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Travel Counselor in Houston, TX
    Former Employee - Senior Travel Counselor in Houston, TX

    I worked at Carlson Wagonlit Travel full-time (more than 8 years)

    Pros

    Great co-workers. Good benefits. Nothing else. :(

    Cons

    Started 12/03. Annual raises were from .2-3%. Goals not realistic with calls. Company has lost a few accounts due to CWT managers. Knowledge/ expertise not rewarded. Promotion is non existent. Too much middle mangers doing what? Agents pushed to improve stats. but overlook the problems with each call. Micromanaged. Hours cut to 35.5/ week but increased workload. Frontline IT apps are totally useless/ cumbersome. No input from users during a build. Upper mgmt. does not really care about employee surveys as nothing changes. Laid off when acct. was moved to a call center and then acct. left. Go figure.

    Advice to ManagementAdvice

    Listen to front-line agents who generate the revenue. Terminate all the middle managers in Mpls.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    OK company to work for.. You have to be friends with the right people to advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN

    I have been working at Carlson Wagonlit Travel full-time

    Pros

    -Global company, work with people from all over the world
    -Strong flexibility to work from home when needed
    -Some really smart, friendly and fun people

    Cons

    -Poor benefits in the US (really bad 401K plan, medical plan is a joke with a min deductible of $1,600 per year for an individual and $3,200 for a couple, privately held company so no stakes/stock is given).
    -Poor work/life balance.. you are expected to be available anytime, take calls in the middle of the night.. company promotes people based on age (you have to be old), and who you are friends with (be part of THE boys' club).
    -Salaries are much lower than market average overall.. that's the pay philosophy
    -Everything is a fire drill, many people are based all over the world which creates strong organizational dysfunctions
    -Too many VPs for such a small organization creates a corporate culture of strong egos

    Advice to ManagementAdvice

    - Improve financial benefits
    - Improve your OLD SCHOOL corporate philosophy and be open to learn from Gen Y, who will represent 70% of your workforce in 10 years
    - Stop acting like a Fortune 100 company when CWT is in reality a small company with ~4,000 corporate people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    So-So

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Travel Counselor in Houston, TX
    Former Employee - Senior Travel Counselor in Houston, TX

    I worked at Carlson Wagonlit Travel full-time (more than 8 years)

    Pros

    Not much. Difficult to advance.

    Cons

    Very cliqish. Need to know "someone" to advance. Technology leaves a bit to be desired. Chgs very 2 years.

    Advice to ManagementAdvice

    Middle mgmt. should not lie to frontline employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    dont go there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Carlson Wagonlit Travel full-time (more than a year)

    Pros

    no no no no no

    Cons

    management is not helpful overall

    No opinion of CEO
  10.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Carlson Wagonlit Travel full-time

    Pros

    Great coworkers and collaboration, opportunities for advancement if you raise your hand and take the wheel

    Cons

    Too lean in many departments, leads to lack of work/life balance

    Advice to ManagementAdvice

    Support and listen to your direct reports to better understand current issues and morale

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Wonderful Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Travel Agent in Tyler, TX
    Former Employee - Corporate Travel Agent in Tyler, TX

    I worked at Carlson Wagonlit Travel full-time (more than 3 years)

    Pros

    Great Training, helpful leadership, excellent technology

    Cons

    Large and hard to move up

    Recommends
    Positive Outlook
    Approves of CEO

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