Carlson Wagonlit Travel

  www.carlsonwagonlit.com
  www.carlsonwagonlit.com
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Carlson Wagonlit Travel Reviews

Updated September 19, 2014
Updated September 19, 2014
114 Reviews
3.2
114 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Carlson Wagonlit Travel President and CEO Douglas Anderson
Douglas Anderson
33 Ratings

Review Highlights

Pros
  • Global company ability to work from home (in 3 reviews)

  • Benefits, friends, work life balance (in 3 reviews)


Cons
  • New upper management cleaned house too lean that has put a stress on staff (in 7 reviews)

  • No support from senior management (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Travel Counselor
    Current Employee - Travel Counselor

    I have been working at Carlson Wagonlit Travel full-time

    Pros

    Systematic, good co-workers and friendly

    Cons

    Too many mid level managers

  2.  

    Contract Software QA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior QA Analyst
    Current Employee - Senior QA Analyst

    I have been working at Carlson Wagonlit Travel as a contractor for more than a year

    Pros

    Great people, great environment, great location

    Cons

    Salary levels for Senior QA Analyst on the low end.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Evaluate the positive hype and remember it to see how long you believe it was a genuine slogan or mantra

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Carlson Wagonlit Travel full-time for more than 8 years

    Pros

    Consistent pay check and job security but less than a competitive salary in the market unless you have the contacts to management that allow you to be promoted to a high salary position. Leave the company and come back to obtain a salary increase if you really like this company.

    Cons

    If you have a good idea someone else will take credit for it unless you announce to everyone that you came up with the solution.

    Advice to ManagementAdvice

    Stop taking middle managements word for who is really good at what they do. Make HR do their Job and find an objective method to evaluate who is productive for the company. Operations management may know how to evaluate travel agents but they do not have any business evaluating IT or other professional positions they do not understand.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - International Travel Counselor  in  Seattle, WA
    Current Employee - International Travel Counselor in Seattle, WA

    I have been working at Carlson Wagonlit Travel full-time for less than a year

    Pros

    Excellent colleagues and fam trips

    Cons

    Travel Agents are micromanaged and offices understaffed

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    One of the best place to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software QA Analyst  in  Minnetonka, MN
    Current Employee - Software QA Analyst in Minnetonka, MN

    I have been working at Carlson Wagonlit Travel as a contractor for more than 3 years

    Pros

    Nice building . Good pay . good culture . Work from home opportunity.

    Cons

    Development team is getting outsourced to out of country. I am afraid software quality will go down

    Advice to ManagementAdvice

    Do not outsource IT projects .

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    a good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Agent  in  Phoenix, AZ
    Current Employee - Support Agent in Phoenix, AZ

    I have been working at Carlson Wagonlit Travel full-time for more than 10 years

    Pros

    I enjoy the co-workers. Many people have been here 10 years or more. The management is very friendly and really listens and values constructive comments. There is a good balance of work/life. The office does do several employee events per year.

    Cons

    Long commute and little opportunity to work from home. Movement into upper management is restricted if you do not have the correct skill sets. You cannot get the needed skill sets unless you get them somewhere else.

    Advice to ManagementAdvice

    Have mentoring programs in place to allow employees to rise up thru the ranks.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Carlson Wagonlit Travel is a motivated and aggressive company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Counselor  in  Dallas, TX
    Current Employee - Travel Counselor in Dallas, TX

    I have been working at Carlson Wagonlit Travel full-time for more than 5 years

    Pros

    Carlson Wagonlit Travel focuses on the client and keeps up with the latest technology. They will definitely help you learn all aspects of the job.

    Cons

    The time-off policy is definitely a challenge. Knowing what your personal time will be a year in advance is difficult.

    Advice to ManagementAdvice

    Please allow time for the educational modules in CWT University while OFF the phones. Time needs to be scheduled for it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Love it, best experience..

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Carlson Wagonlit Travel

    Pros

    providing the best knowledge in air travel product to my clients, so they are able to travel in comfort.

    Cons

    when bad weather permits changes in pre-organised travel.

    Advice to ManagementAdvice

    Happy with them

  10.  

    I love being able to telecommute!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - International Travel Counselor  in  Mendota Heights, MN
    Current Employee - International Travel Counselor in Mendota Heights, MN

    I have been working at Carlson Wagonlit Travel full-time for more than 10 years

    Pros

    Benefits, friends, work life balance

    Cons

    No flexiblity, rare promotions

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Lacks professionalism and very political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Carlson Wagonlit Travel full-time for more than 10 years

    Pros

    Being able to work from home

    Cons

    All leadership starting from supervisors and managers to above take advantage of the frontline's dedication and operates the business as a sweatshop mentality. That is when you ever do hear from your direct supervisor and manager-this company is not big on communication. You can sit at your desk in your home office and not hear from either a supervisor or manager for months.

    There is a company mandate that as of late last year, all frontline couselors will help CWT's After Hour Service. This is to be done after your normal shift and/or on weekends. You have to assist for a minimum of 4 hours. If you refuse, you will be written up, and possibly fired. This is not fair. Many people have jobs after hours to supplement their incomes, and CWT does not want to hear it-you will assist the After Hours Services for 4 hours or be fired.

    Morale stinks, and the yearly Employee Engagement Survey shows that. It's showed this for about 5 years now, and nothing is done to improve it. It is amazing to see that upper management truly can't figure out why these surveys are always scored low. The one thing CWT has done over the past 6 months is to add more jobs to the jobs page-but who knows if they are really available or if it's just for show.

    This company is very political. I've personally applied for 2 positions to try to advance myself-I have the qualifications-both interviews went very well, and both decided to advance someone on their own teams (and I believe that it was previously determined that they would do so), therefore, I was just a "number" for diversity. There is no way to get ahead and advance at this company-it's the good ole' boy/girl network. If you don't have your lips firmly planted on someone in upper management that can help you advance, forget it.

    This company will also not do anything to help you grow or improve yourself. Status quo is the belief system management has. Forget about mentoring-unheard of at this company.

    CWT has a real problem with communication company wide. All departments do not communicate with each other, and the norm is to create messes and confusion when trying to implement new accounts or new systems.

    Compensation is ok, and from my research, is actually better than a lot of other agencies. Don't look for any bonuses though-CWT does not give them. Yearly reviews may get you 2-2.5% increase, previous years, no one received any increases.

    Advice to ManagementAdvice

    Treat your staff as human beings and with respect, if home based, reach out to them every month to at least say hello. Employee engagement will continue to decline as long as you manage the business like a sweatshop. Stop playing favorites with jobs, and give the positions to those who truly deserve them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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