Carphone Warehouse Reviews

Updated August 27, 2014
Updated August 27, 2014
67 Reviews

2.5
67 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Carphone Warehouse Group CEO Andrew Harrison
Andrew Harrison
17 Ratings

Review Highlights

Pros
  • Good discount which now applies to Best Buy (in 4 reviews)

  • Fun and dynamic work environment, flexible hours (part time) and a nice manager (in 4 reviews)


Cons
  • Life at Carphone Head Office in North Acton was always incredible fast paced and hectic (in 4 reviews)

  • The company is a sinking ship, one that I and loads more are ESCAPING (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Hard work but fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Consultant  in  Essex, MD
    Current Employee - Customer Consultant in Essex, MD

    I have been working at Carphone Warehouse as a contractor for less than a year

    Pros

    Nice friendly environment. Good pay, bonuses and rewards. No management bullies. Friendly and helpful colleagues. In general it's a calm job.

    Cons

    The stress of pinpoint and targets. Not a lot of communication from the management to store and irregular working hours. Lack of chairs.

    Advice to ManagementAdvice

    Try and get more involved in store.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Social Media Manager  in  London, England (UK)
    Former Employee - Social Media Manager in London, England (UK)

    I worked at Carphone Warehouse as a contractor for less than a year

    Pros

    Great environment and opportunity to get involved in projects, as well as a dedicated team of workers.

    Cons

    Senior level leaders understanding of modern-day marketing activity left a lot to be desired.

    Advice to ManagementAdvice

    Invest in digital talent

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    If you can't look after you staff, how do you expect them to look after your customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Advisor  in  London, England (UK)
    Former Employee - Technical Support Advisor in London, England (UK)

    I worked at Carphone Warehouse part-time for more than a year

    Pros

    Discounts with o2 and EE, and now that they have merged with Currys PC World, you get discounts there too. Don't expect much though. (10%)

    Cons

    You get underpaid all the time with no apology and just have to wait until the next pay day, there is a lack of respect from other team members. A lack of communication between head office and stores means that head office contradicts what staff are saying, making them look unqualified and uneducated on basics. The general bad customer service associated with this brand is caused by unhappy, poorly managed employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    drains the soul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Consultant  in  Bridgwater, England (UK)
    Former Employee - Customer Consultant in Bridgwater, England (UK)

    I worked at Carphone Warehouse part-time for more than 8 years

    Pros

    latest technology friendly co workers

    Cons

    company only looks out for itself

    Doesn't Recommend
    No opinion of CEO
  6.  

    Liars, bullies, and immorals please apply

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Consultant  in  London, England (UK)
    Former Employee - Customer Consultant in London, England (UK)

    I worked at Carphone Warehouse part-time for more than a year

    Pros

    The odd actually decent person here or there

    Cons

    Managers:
    • Do not manage, they are bullies. They are not leaders, just brutes.

    Workers:
    • To be successful in CPW you need to know how to:
    1) Lie to customers about "good deals" that aren't actually good but will help you reach your targets
    2) Bully customers into buying contracts to reach your targets
    3) Have the morals (or lack there of) to be able to live with your dirty sales tactics and enjoy fooling people
    * If you can do all of the above, you will love it here. If you cannot do point 3, you will hate it there.

    Advice to ManagementAdvice

    Schizophrenic goals of high sales and high customer care is incompatible and creates a culture of dishonesty just to hit targets. Pick a single goal and stick to it, don't pretend to care about customer service when it is all about sales.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Horrible experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant  in  Leicester, England (UK)
    Current Employee - Sales Consultant in Leicester, England (UK)

    I have been working at Carphone Warehouse part-time for more than 3 years

    Pros

    If sales go well, you can (occasionally) make a bonus obtainable. Also some staff discounts are quite good (discounted price plans on contracts etc).
    Some stores can offer flexible hours (although new staff are now only given temporary contracts).

    Cons

    The culture upto a few years ago made it hard work but rewarding. In recent years though, bullying is becoming commonplace from management as targets are increased year on year (and the value attached to achieved sales diminishes). We have an obsession within the business of pushing insurance products onto all customers with high targets to achieve on such sales. If a consultant doesn't meet these, they are then managed out of the business.
    Overall the working environment is now quite toxic and I'm glad I'm leaving what's fast become a sinking ship.

    Advice to ManagementAdvice

    At least try to realise that your staff are an asset and not a problem. Try to encourage them without constant threats and making people endlessly fear for their position in the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Results driven at all costs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Carphone Warehouse full-time for more than a year

    Pros

    pay and bonus - you can't argue it's not successful but at a large cost for the employee experience

    Cons

    Bullying leadership and lack of work life balance

    Advice to ManagementAdvice

    value employees more, think about getting the best out of people rather than changing the structure to engineer exits

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    A company once focused on great service now reduced to chasing volume targets to appease the city and networks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager
    Current Employee - Branch Manager

    I have been working at Carphone Warehouse full-time for more than 8 years

    Pros

    amazing team, great products and lively customers!

    Cons

    working towards volume targets which carry weighted financial rewards which in some cases would not always benefit the customer. An assisted selling tool which has at least 6 steps too many and over complicates each transaction, and to be honest most consultants know which deal they are going to end up with anyway. Hard core managing of employees that miss some of the assisted selling tool steps is almost farcical!

    Advice to ManagementAdvice

    Please re assess the usefulness of pinpoint, it just needs to be faster and slicker and less patronising to customers and staff alike.
    Also, please remember and acknowledge the masses of goodwill and genuine concern from long serving employees who fear we are losing our core values, 5 fundamentals anyone?

    Doesn't Recommend
  10.  

    Getting Worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Consultant  in  Belfast, Northern Ireland (UK)
    Current Employee - Customer Consultant in Belfast, Northern Ireland (UK)

    I have been working at Carphone Warehouse part-time for more than 3 years

    Pros

    Good for developing interpersonal skills

    Cons

    Pinpoint - Poorly implemented buggy piece of software which is counter productive as it wastes time
    New Bonus structure - Clearly in place to ensure that Bonus payments are minimised and the mad rush to the FTSE 100 is completed.
    Management - RGM Up do not understand store's views on the company when they should be listening as we're on the front line with our customers, management can not make a decision that lasts over 18 months
    Targets are very high and unreasonable, leading to questionable sales methodologies
    Staff turnover is higher with an influx of temporary part time workers
    Company is going backwards in terms of how they treat their staff and I am so happy I am getting off the sinking ship.

    Advice to ManagementAdvice

    Stop making poor, misinformed decisions and listen to stores more closely. Scrap pin point and stop threatening dismissal for not using it, as it is counter productive, does not save time and is poorly implemented.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Mediocre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant  in  Cork (Ireland)
    Former Employee - Sales Consultant in Cork (Ireland)

    I worked at Carphone Warehouse part-time for more than a year

    Pros

    I would recommend Carphone Warehouse to those interested in starting a career in sales who are equally passionate about mobile technology

    Cons

    Limited, linear career progession. Not much training or encouragement to up-skill. Managers may often make seemingly impossible demands of recent hires without giving the feedback or guidance necessary to achieve the aim(s).

    Advice to ManagementAdvice

    Consider how to create a better culture of valuing all employees, regardless of whether they are part-time or full-time. Also, it would be beneficial to be clearer about what you expect of every employee, not just those who have been there the longest.

    Recommends
    Positive Outlook
    No opinion of CEO

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