Carphone Warehouse Reviews

Updated August 26, 2015
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2.5
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Carphone Warehouse Deputy Group CEO Andrew Harrison
Andrew Harrison
44 Ratings

Pros
  • Some stores can offer flexible hours (although new staff are now only given temporary contracts) (in 6 reviews)

  • In short, you will work on great campaigns with great people gaining a lot of valuable experience (in 4 reviews)

Cons
  • Life at Carphone Head Office in North Acton was always incredible fast paced and hectic (in 5 reviews)

  • Company is going backwards in terms of how they treat their staff and I am so happy I am getting off the sinking ship (in 4 reviews)

More Pros and Cons

122 Employee Reviews

Sort: Popular Rating Date
  1. Good for part time work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Samsung Consultant
    Former Employee - Samsung Consultant
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Carphone Warehouse part-time (Less than a year)

    Pros

    Pretty good wage and decent training, the best part of being in my store was the camaraderie with my colleagues. Good experience working with the newest gadgets but this is limited.

    Cons

    Company is quite demanding of your time, sales targets were very unrealistic for my store, lots of upper management decisions made with little interaction with the people on the ground. There are lots of things asked from you for being low wage earners. Essentially the company expects a lot from their workers but treats them like potential criminals or children at times.


  2. Carphone Warehouse London Head Office

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Fast moving and exciting environment, lots of opportunities

    Cons

    frequent changes of business strategy


  3. ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    good employees and fun job

    Cons

    managment is very poor at times


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. slaes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Carphone Warehouse part-time

    Pros

    good benefits really friendly environment

    Cons

    the high targets can be a bit stressful


  6. Customer consultant Part time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Consultant
    Former Employee - Customer Consultant
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Carphone Warehouse part-time (Less than a year)

    Pros

    Flexible and able to work weekends. Fun and exciting role with new products to review. Excellent employee discounts alongside contract discounts. Good pay rates Good friendly environment to work in with supportive colleagues and branch manager.

    Cons

    Head office team (people solutions) are very unorganised and unreliable. They do not take customer consultants seriously. Pay is always a mess and head office and regional managers will do anything to avoid paying you the right amount. Misleading.

    Advice to Management

    Fix up. Take customer consultants seriously and ensure you solve the issues caused by the head office immediately rather than making excuses or avoiding the topic.


  7. Customer Consultant Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Decent team, a wide range products and services, good pay if you hit targets etc...A lot of benefits for colleagues such as discount on contracts etc

    Cons

    Can be repetitive, The system needs updating, and credit checks take forever to do...


  8. contractor digital marketing manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in London, England (UK)
    Former Employee - Marketing Manager in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good Culture, respectful and careful company, average to good salaries

    Cons

    needs to evolve, too many silos, bureaucracy, lack of data-driven insights

    Advice to Management

    adjust business strategy to current times


  9. No loyalty from Senior Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Croydon, England (UK)
    Current Employee - Store Manager in Croydon, England (UK)

    I have been working at Carphone Warehouse full-time (More than 3 years)

    Pros

    Good pay and bonus - well it used to be!

    Cons

    No appreciation of your time and cut payroll budgets so that you were forced to serve front line all day

    Advice to Management

    Invest in the people numbers per store - it works well for "3" so well


  10. Was once a very fun place to work. How things have changed..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Consultant in Sheffield, England (UK)
    Current Employee - Customer Consultant in Sheffield, England (UK)
    Negative Outlook
    Disapproves of CEO

    I have been working at Carphone Warehouse part-time (More than 3 years)

    Pros

    -Working alongside good people on a daily basis -Great staff discounts on in store products and phone contracts -difficult to look beyond that!

    Cons

    -Commission structure is laughable (with some sales earning you just 25p) -Company is forever changing goalposts in terms of which KPIs need to be focused on -Inflated targets which the stores struggle to hit -Text message system used to gain feedback from customers is very ambiguous and can cost you 30% of your hard earned monthly bonus if a certain level isn't achieved. -Company won't offer full time contracts to loyal employees and instead likes to hire students on a part time basis who require new training -pinpoint tablet used to "enhance the customer experience" isn't fit for purpose, making you look inadequate on there shopfloor when it crashes. - Have witnessed on several occasions, as soon as employees question the decisions of management, they are moved to another branch rather than having their opinions heard.

    Advice to Management

    Go back to the basics, look after the little people who have grafted on the shopfloor for years and have very little to show for it. Happy employees are productive employees, and unfortunately Carphone warehouse seems to have forgotten this.


  11. Long hours good reward

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in London, England (UK)
    Current Employee - Branch Manager in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good Bonus Good benefits Great Staff

    Cons

    Bad Management Disorganized Keep cutting hours

    Advice to Management

    Pull your finger out, look after staff and provide easier feedback tools that work



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