Carr Workplaces

  www.carrworkplaces.com
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Carr Workplaces Reviews

Updated Jul 21, 2014
Carr Workplaces – “Two Carr Workplaces employees ready to assist our…”

All Employees Current Employees Only

3.1 14 reviews

100% Approve of the CEO

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Angie O'Grady

(4 ratings)

33% of employees recommend this company to a friend
14 Employee Reviews
Relevance Date Rating
in

     

    Great Learning Experience

    Anonymous Employee (Current Employee)

    ProsWork with great people. Exposure to a lot of different types of companies/industries and opportunities to network.

    ConsGrowth is a hard if you're not wanting to move up the ladder the way that it is structured- doesn't value people strengths in terms of where they should go next, just how it is.

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    • Approves of CEO

     

    People come and go really fast

    Client Services Associate (Current Employee) Alexandria, VA

    ProsYou never have to work over time and the office environment is diverse and fun

    ConsLack of strong leadership, and transparency.

    Advice to Senior ManagementBe honest with your employees about the growth trajectory and don't make false promises.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • No Opinion of CEO

    1 person found this helpful  

    An Amazing place to Work!

    Anonymous Employee (Current Employee)

    ProsDynamic and ever evolving environment where employee input is encouraged and valued. New management team in place at the top is really moving things forward and working hard to ensure that the business consistently grows and expands and that the employees are part of that process the entire way! You will not be bored and you are encouraged to pave your path!

    ConsService is our brand and at the core of all we do! You must be absolutely committed to providing the highest levels of customer service daily! If you are not someone who truly loves dealing with people then this is not the company for you.

    Advice to Senior ManagementContinue seeking feedback and input from the employees! Excited at where this is headed!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
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    Peasant, Slave, or Assistant?

    Client Services Associate II (Former Employee) Irvine, CA

    ProsFree coffee and paid vacations. (even Columbus Day!)

    If you enjoy being a fake person, and will step on anyone to be a step ahead in the company this job is perfect for you. But if you're even remotely "creative" or "California exposed" this job is probably not the best for you, being that corporate is very "black & white" and "conservative" because after all, they are stationed in DC.

    If you can handle your alcohol and still be professional, this might be a good fit.

    Cons( May Vary with different GM)

    - OVER-WORKED, UNDER-PAID, AND DISRESPECTED!
    - Constantly feeling disrespected by your own management
    - Constantly being criticized by your own management
    - Over worked and being taken for granted of, again, by your own management
    - Management will invite you to bring new ideas to the table and just deny every single one
    - Management will invite you to make casual conversation and when you do, they will accuse you of being unprofessional
    - Management will treat you like their personal peasant and threaten to show you your job description
    - Management will offer to help out and then just decide not to show up to work (without PTO)
    - Management will always be too busy to help you and just suggest you ask someone else in the company and figure it out
    - Management will always feel like they're way above your position to ever answer a phone call (God Forbid)
    - Management will take credit for everything you do (that's impressive atleast)
    - Management will enforce you to put on a "Happy Family" image (unaware that most families are dysfunctional)
    - Management will GET AWAY WITH ANYTHING!

    If you genuinely care about your job and the work you do, this job is not for you. You will constantly feel unappreciated, disrespected and over worked. But remember to never voice your opinion, EVEN IF YOUR GM ASKS YOU TOO! IT'S A TRAP! If you do decide to speak up, just be ready to be accused of being "immature", "unprofessional", and "disrespectful", oh and not to mention the incredibly rude remarks like "I'm not your emotional support" or "go home and complain about the job".... even if your GM asks for your feedback and opinion about the job.

    If you like to be cool with your co-workers, this job is not for you. Everything in this company is a double standard. Your managers may ask you to talk about your personal life, and may even complain to your GM that you're "too private" and "too serious" if you don't converse with them as much as they would like you to, just don't be surprised if it shows up on your review that you need to "keep your personal life separate from work". Even if your manager constantly utilizes his/her company time to deal with family and friend situations outside of work and lets that effect their work ethic and attitude negatively, don't think it's acceptable for you to do the same. GM & RM will always be on a power trip.

    If you start to feel unappreciated, disrespected and harassed, not only by the creepy male clients and management, that just means you're doing your job right. But don't expect anyone to change that.

    Advice to Senior ManagementInstead of focusing on ONLY money, try and communicate more with the CSAs and CSMs and recognize them for their good doing. A thank you can go a long way. And get more involved with the employees. Just because you coordinate an outing doesn't mean you're creating a great working environment. A lot of illegal things happen behind the scenes that corporate is unaware of and the center employees are too afraid to speak up. Unless you encourage an abusive work environment, then please, by all means, continue what you're doing.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Approves of CEO

     

    The Benefits are the only benefit...

    Client Services Manager (Former Employee)

    ProsBenefits. Paid Time Off/Holiday Pay. An abundance of clients so ample room for networking.

    ConsHmm.. where do I begin? If you enjoy being overworked and under-appreciated (not to mention underpaid), work for Carr Workplaces. If you like being thrown into projects with little to no guidance and then being reprimanded for not knowing what you're doing, therefore doing an "insufficient" job, then you would thoroughly enjoy working for this company. If you're someone who likes to exercise their right of freedom of speech, you probably shouldn't work here. However, if you're a thief & like to cheat and lie your way to the top, you probably should work here - upper management apparently highly encourages that sort of behavior. Oh, and if you like being threatened, this is the perfect job for you.

    As for the clients, you'll get your handful that are actually pretty cool and easy to work with. The rest of them, however, will try to treat you as if you're their personal assistant/maid/slave. There's several flawed systems within the company - they constantly are switching to new platforms for billing and whatnot. This causes a great deal of chaos sometimes with your clients, because charges will randomly show up on their invoices that shouldn't be there & then YOU will get reprimanded for those charges even though it was a technical glitch in the system. And then forget about even trying to go to upper management to express these concerns about said platforms - those concerns will either get 100% ignored OR you'll get a condescendingly rude comment back essentially saying "How dare you? Figure it out."

    Upper management, as with any company, can be difficult to deal with at times. There's definitely some micro-managers, as well as some good ole' power trips. Call me crazy, but I like for my hard work to be enough of a gauge for placement without having to brown-nose everyone I encounter that is above me. Don't get me wrong - they're not ALL bad, some of them are actually quite wonderful. But seriously, watch your back with the not-so-wonderful ones.

    So, does this all sound like the job for you? Go apply now - I'm sure they have a job opening, considering there's a new employee almost every other week (high employee turnover is a good thing, right...?).

    Advice to Senior ManagementAppreciate your employees that deserve to be appreciated, recognize hard work and dedication when you see it, and in turn, maybe you'll receive that level of respect that you SO yearn for.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Approves of CEO

     

    A job, but that's it..

    Client Services Associate (Former Employee)

    ProsThe hours are fairly regular, I would get in around 7:30 or 7:45 am and leave between 5:00 and 5:30 pm, so you have the time for a life outside of the office.

    ConsThe location where I was working was brand new -- so, while the office itself was beautiful, it quickly deteriorated as Corporate, desperate to lease the space and cover costs, leased to the "wrong" tenants. They took advantage of the services and often stole (silverware from the kitchen, soap dispensers from the restrooms, newspapers & magazines out of the lounge area, etc.) and treated the space poorly. Most of my time, as a result, was spent functioning as a maid & janitor, limiting my ability to provide high-end client services to the few other tenants in the space. I am 100% on-board with being in a customer service oriented role, but my time here was primarily spent doing damage control in an effort to ensure other tenants were working in a well-kept space rather than interacting with them in a personable or truly valuable way. I felt as though my job was not as described when hired or what I experienced in training, but this was largely due to my location & my GM, who honestly appeared to lack the motivation to change what was going on in our center.

    Advice to Senior ManagementFind a way to hold tenants responsible for losses -- if this means installing cameras, do it. It will make the lives of your CSAs and other center employees better & will ultimately save you money. I worked in customer service industries for years prior to joining this team & the fact that I couldn't make it more than 7 months should truly be an eye-opener as to how mistreated employees in this center felt as a result of the tenants at the time.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

    1 person found this helpful  

    You will get out of it what you put into it

    Anonymous Employee (Current Employee)

    ProsCarr Workplaces is a great company to work for as they have very forward thinking leadership and they really like to promote from within. The benefits are great and I feel like there are definitely avenues for promotion and growth, however, you cannot expect to just be promoted within a certain amount of time. Some people get lucky and they are at the right place at the right time and they are promoted quickly and for others it takes time. So long as you go in with realistic expectations you won't be disappointed.

    ConsThis kind of work isn't for everyone. You have to be extremely customer service oriented or you won't last long.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Our motto "You work, We do the rest." is true

    Anonymous Employee (Current Employee)

    ProsVersatility- every day is something different
    Networking- through phone answering, client events, meeting clients/guests, we get to work with 30+ companies a day
    Benefits- Offers 401K, offers health dental vision benefits, PTO, + other perks

    ConsFeeling overworked & under-appreciated- from handling front desk duties (administrative work, phone answering, client correspondence, mail handling, etc.) planning monthly events, paying invoices, working with vendors, ordering our center supplies, marketing via multiple social media platforms, corporate campaigns, attending events, reaching out to brokers, neaby businesses, hotels, colleges, companies, etc. & taking on miscellaneous tasks as needed.
    This is all great experience, however the compensation does not match. And it's even more difficult when your peers & supervisors don't notice your contributions or get upset when you ask for help.

    Advice to Senior ManagementBe open & communicate your needs, vision and gratitude for all those you work with.

    Yes, I would recommend this company to a friend

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    Client service associate

    Client Services Associate II (Former Employee)

    ProsShort work day with little stress

    ConsLow pay and repetitive phone answering

    No, I would not recommend this company to a friend

    • Culture & Values
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    1 person found this helpful  

    Glorified Receptionist

    Client Services Associate (Former Employee) Rosslyn, VA

    ProsEasy hours - no work to do when you get home and you rarely have to stay for OT. Room for promotion but each position is more meaningless than the next.

    ConsThey give you a fancy title but you're just a receptionist for tons of people. You'll spend all day on the phone lying about clients not wanting to take calls. As someone used to "support" positions I at least wanted to be able to relate to the mission of the company I was supporting. Not so with Carr Workplaces. It's a job in real estate, essentially.

    The pay was super weak too. In fact, me and the rest of team had been looking for weeks and just by chance all ended up with job offers within a few weeks of each. They may have revised the pay scale - I hope so.

    Advice to Senior ManagementThey're hit or miss, that's for sure. My manager made my time there more bearable than it should have been but you could end up with a bad, poorly trained one and hate your life.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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