Carrabba's Italian Grill Reviews

Updated July 16, 2015
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Carrabba's Italian Grill CEO David Pace
David Pace
1 Rating

Pros
  • Great food you can feel good about serving and talking about (in 13 reviews)

  • flexible schedule, I had the opportunity to work with a few that know what Carrabba's was & should still be & that made me stay as long as I did (in 13 reviews)

Cons
  • it's hard to make money bartending there (in 6 reviews)

  • The servers with seniority just leave stack of unsorted dishes and won't complete side work (in 5 reviews)

More Pros and Cons

10 Employee Reviews

Sort: Popular Rating Date
  1. Overall a great place to start as a server. Not so good to start a server career.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head Bartender in Houston, TX
    Current Employee - Head Bartender in Houston, TX

    I have been working at Carrabba's Italian Grill part-time (More than 5 years)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Management is very good with request from servers. You make your own schedule basically

    Cons

    Pay is not as great anymore. Coupons affected the restaurant, now cheaper people come in. Seniority matters there a lot! Sucking up is another way you will get what you want instead of your hard work. Thats also the only way to get promoted.

    Advice to Management

    Pay more attention to who is working the hardest and doing the best instead of who is talking the most to you and sucking up.


  2. Proprietor is an aweful person. Karma will get him!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Houston, TX
    Current Employee - Server in Houston, TX

    I have been working at Carrabba's Italian Grill full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The only pro I can think of is you can make good money if you suck up to the Proprietor. The mangers are the only reason the Proprietor is successful. The Proprietor creates such a terrible experience on a daily basis at creates such a negative atmosphere, of course unless you kiss his butt.

    Cons

    Proprietor at the Champions Forrest location makes you fill out surveys as if you were a customer so he can improve his SMG(survey) score. If you don't suck up to the Proprietor you don't stand a chance at this job no matter how well you perform at your job. The tip share is 3% of your total sales. Also don't expect to get paid after every shift because the Proprietor never plans well enough to call in tips clearing. There are times when you may not get your tip money until a week later. It is common to get cussed out if the Proprietor is having a bad day or relationship problems with an employee he is dating. If you ever visit another Carrabba's location there is systems and policies enforced and people held accountable for their actions unlike the location at Champions Forrest location. My suggestion to you as potential employee is work at any other location besides this location.

    Advice to Management

    The Proprietor needs to get off his phone and quit acting like he is conducting business on it. He loves to play games like trivia crack and words with friends and other BS on his phone.


  3. Good people, fun environment for most part, management ranges from ok to good. Customers are mostly nice happy people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Houston, TX
    Former Employee - Server in Houston, TX

    I worked at Carrabba's Italian Grill part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Once you're up and running the money can be very good, training is quick and easy. The employees are fun to work with for the most part, and management is flexible and generally helpful.

    Cons

    Starting off with 2 table sections is irritating, and there are sections in the restaurant that are clearly much worse than others and some employees get suck in those sections for weeks while newer, less experienced employees get better sections, this is a constant problem that made me question wanting to continue working there many times, but once management knew about the problem it was fixed for the most part. However a few other employees who never spoke up about it still get stuck in the bad sections frequently despite being great servers.

    Advice to Management

    Take care of the servers that have worked hard for you and always get their work done and make their customers happy. Giving them bad sections while brand new employees who have no idea what they are doing at first really lowers employee morale.


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  5. Incredible place to work and grow personally and professionally.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Houston, TX
    Current Employee - Manager in Houston, TX

    I have been working at Carrabba's Italian Grill full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun, progressive, inclusive, caring atmosphere. Great upper management and easy to advance if you work hard.

    Cons

    Some restructuring at the corporate level sometimes leaves regions without supervision for 2-3 month periods.

    Advice to Management

    Overall, incredible company, with solid principles and beliefs. Great support, and truly an amazing company.


  6. Helpful (1)

    Go Work here for a serving Job, Not for a career in management if you want to advance fast.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Webster, TX
    Current Employee - Server in Webster, TX

    I have been working at Carrabba's Italian Grill part-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Open Honest, fun, Laid back workplace, with great Clientele , management, coworkers.

    Cons

    Not enough A/C in the back of the house for the servers and prep-cooks during the summer Was a big problem at the location I worked at. Truthfully, the major problems I saw there were that management would not get paid nearly enough and that there was not a huge opportunity for advancement once you became a regular manager. NO matter how good you were. That might be different now since the Economy is getting better. Additionally the company was not investing in new technologies related to the POS and Ticket systems.

    Advice to Management

    Fallow the Model that the former GP Daniel Costello used to manage his Webster Location and you cannot go anywhere but UP!


  7. Great place to make money and have fun while doing so

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Houston, TX
    Current Employee - Server in Houston, TX

    I have been working at Carrabba's Italian Grill full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I love meeting new people and establishing "regular" guests within the restaurant. With the help of management, cooks, and those at the host stand, a server is very likely to be successful with a little effort. I remember many occasions where I felt my tips should have gone straight to the kitchen or those in management. They are always there for questions and understanding of first-time mistakes.

    Cons

    As far as running a business goes, I completely understand Increasing the amount of servers on the floor provided that each server can satisfy the needs of their tables, however there were a few times where a "two table section" did not satisfy my wallet. With time servers are rewarded more tables and trust. Carrabbas has recently began to serve lunch and I have personally handled up to five tables. There are always alternatives to the "two table section", but it takes time and the only thing to speed this up is becoming a better server.

    Advice to Management

    Although I have seen it a few times, reward driven, friendly, competitions within the workplace provide(d) motivation to the server and can really change attitudes after a long week of work. I realize showing up to work, offering great service, and coming home with a lot of tips is often satisfying, however providing an increase in contests and competitions makes the job that more fun.


  8. Fair company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Busser in Houston, TX
    Former Employee - Busser in Houston, TX

    I worked at Carrabba's Italian Grill part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Easy enough. Standard restaurant work. Okay pay for a busser. Servers make the real money. I did like the shared tips.

    Cons

    As I was the only English speaking busser, communication could be difficult at times between the other bussers.


  9. The staff and regulars made working there exceptional.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Employee in Houston, TX
    Former Employee - Key Employee in Houston, TX

    I worked at Carrabba's Italian Grill full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It is easy to move up career wise and the staff and customers are great.

    Cons

    Management changed a lot. One manager fired at least 15 employees in the first month he started there. He was a new manager and seemed to be unprofessional in how he handles situations. The store proprietor didn't seem to be able to stand up to him. Although I wasn't one of the employees fired, working there with this management I felt I had no job security. It made for an unhappy work environment. Also, I never received my work schedule until last minuet, which made it impossible to plan anything outside of work.


  10. Fun and Stressful

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Houston, TX
    Current Employee - Server in Houston, TX

    I have been working at Carrabba's Italian Grill

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Managers are nice. Food is great. Employees get 50% off meals. Will make money IF working the right shift. Can be promoted to key manager. KEEP YOUR TIPS

    Cons

    Must work alot of hours. Earn tips only. Hard to get a shift covered. WIll not make money if the restauraunt is slow.


  11. Great Job!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Houston, TX
    Current Employee - Server in Houston, TX

    I have been working at Carrabba's Italian Grill

    Recommends
    Recommends

    Pros

    Pay is good compared to any other job I've ever had Time off is easy to schedule because of hotschedules Hours are awesome; only open nights

    Cons

    I can't really think of any cons, if nobody can work for you then you're screwed because everyone is responsible for a section.

    Advice to Management

    The management is good enough, I dont think that there is really all that much that I would need to say for them to improve



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