Carrabba's Italian Grill

  www.carrabbas.com
  www.carrabbas.com

Carrabba's Italian Grill Reviews

Updated November 20, 2014
Updated November 20, 2014
166 Reviews
3.6
166 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Carrabba's Italian Grill President Steve Shlemon
Steve Shlemon
67 Ratings

Review Highlights

Pros
  • Great food you can feel good about serving and talking about (in 13 reviews)

  • Flexible schedule, ability to make a decent wage, and supplies good quality food which makes the job that much easier (in 13 reviews)


Cons
  • It would be great for employees to have a chance to make money during that time of day (in 6 reviews)

  • The servers with seniority just leave stack of unsorted dishes and won't complete side work (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    One of the best things to ever happen to me!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server/Bartender
    Current Employee - Server/Bartender

    I have been working at Carrabba's Italian Grill full-time (more than 3 years)

    Pros

    Flexible Scheduling, half off employee food, twenty-five percent off blooming brands restaurants. If you are driven and outgoing you have the opportunity to advance very quickly. If you are trusted the company will let you work almost any position that you want to learn. If you work the average of 32 hours for 6 months after being there for a year you obtain a paid vacation. The company makes it very easy to relocate if want to also if you leave the company then it is easy to come back.

    Cons

    Depending on position it makes it harder to get off at the last minute. It is a socially driven job meaning that if you are not sociable then you are less likely to advance in the company. Every location is different and you can not apply these pros or cons to every store. I have heard horror stories from some stores and praises from other stores.

    Advice to ManagementAdvice

    The corporate offices should try to ensure that their managers follow company policies more properly. Most managers and partners are appropriate but some of the managers sexually harass the employees and make inappropriate gestures.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Best food service job ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at Carrabba's Italian Grill part-time (more than 3 years)

    Pros

    Many employees have been at my restaurant for many years... and love it still.
    Food Quality is amazing.
    Most Clientele love the service and selection.

    Cons

    Some favortism shown to specific employees, and some rules are only applicable to certain people at certain times.

    Advice to ManagementAdvice

    Management can be very unprofessional to other employees, and unprofessional in their position.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Fair company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Busser in Houston, TX
    Former Employee - Busser in Houston, TX

    I worked at Carrabba's Italian Grill part-time (less than an year)

    Pros

    Easy enough. Standard restaurant work. Okay pay for a busser. Servers make the real money.

    I did like the shared tips.

    Cons

    As I was the only English speaking busser, communication could be difficult at times between the other bussers.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Poorly managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Boca Raton, FL
    Former Employee - Server in Boca Raton, FL

    I worked at Carrabba's Italian Grill part-time (more than an year)

    Pros

    Because it is a seasonal area, when season hits (usually late November to April) there was consistency in the clientele. Good discount when you eat in your home restaurant. The staff is very friendly and you get paid every day.

    Cons

    Poor management and treatment of employees. Working lunch shift is a waste of time because of the lack of business. Had more issues with kitchen mistakes or other uncontrollable factors. Also, the boca clientele knows what they can get away with and they take advantage. Failure to schedule in your availbility and requires you to get the shift covered even if it isnt in your availability.

    Advice to ManagementAdvice

    Talk to each other and get on a solid game plan so you can deliver clear direction to your staff. Lead by example.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Definitely better than some food service jobs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Car Side
    Former Employee - Car Side

    I worked at Carrabba's Italian Grill part-time (more than an year)

    Pros

    Decent pay if you're in a tipped position
    You'll eat plenty of pretty good food
    It's a fairly social culture
    Flexible Scheduling system

    Cons

    Obnoxious training procedures and tests
    Fairly low level of respect
    Goofy / borderline bizarre corporate level activity
    Food quality / overall concept have been sacrificed for cutting costs

    Advice to ManagementAdvice

    In my experience, there were certain entrenched employees, individuals who had been with the restaurant for years that we're prone to acting like management, and manipulating the actual management. You must pay attention to those who may be poisoning the employee culture and correct those issues effectively.

    Recommends
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Overall good company but wrong focus.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Columbus, GA
    Current Employee - Server in Columbus, GA

    I have been working at Carrabba's Italian Grill part-time (more than 5 years)

    Pros

    Always left with cash because I was a server. It was easy to pick up shifts if I needed more money for a bill that I was not expecting. Great job for a college student.

    Cons

    Late and unpredictable hours. Tips were at discretion of customers so I was never guaranteed to make any amount of money.

    Advice to ManagementAdvice

    The focus has shifted to money more than customer service. Servers are pushed to limit daily and cannot provide the level of service Carrabba's is known for. Becoming publicly traded was the worst thing possible.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great restaurant to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Wilmington, NC
    Former Employee - Server in Wilmington, NC

    I worked at Carrabba's Italian Grill full-time (more than 3 years)

    Pros

    Great food! The Carrabba family's culture is preserved, which creates high standards. Dedicated managing partner and an upbeat staff. Good growth opportunities. Good benefits. Allowed to transfer to other locations, which is very helpful if relocating.

    Cons

    If you work on the patio during summer, the uniforms are very hot! A sweaty server could be unappealing to guests.

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    The staff and regulars made working there exceptional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Key Employee in Houston, TX
    Former Employee - Key Employee in Houston, TX

    I worked at Carrabba's Italian Grill full-time (more than an year)

    Pros

    It is easy to move up career wise and the staff and customers are great.

    Cons

    Management changed a lot. One manager fired at least 15 employees in the first month he started there. He was a new manager and seemed to be unprofessional in how he handles situations. The store proprietor didn't seem to be able to stand up to him. Although I wasn't one of the employees fired, working there with this management I felt I had no job security. It made for an unhappy work environment. Also, I never received my work schedule until last minuet, which made it impossible to plan anything outside of work.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    All around a really bad employer and company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Inverness, AL
    Former Employee - Anonymous in Inverness, AL

    I worked at Carrabba's Italian Grill full-time (less than an year)

    Pros

    Is few really nice and helpful co-workers.

    Cons

    Horrible to no training. Store poorly organized. Food quality so- so. Good teamwork when employees actually showed up. The managers were very absent from problems, they openly argued in the dining area and also at the bar on many occasions. Don't recommend working or eating there.

    Advice to ManagementAdvice

    Get it together.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Management made this job a nightmare!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hostess/Server in Palm Bay, FL
    Current Employee - Hostess/Server in Palm Bay, FL

    I have been working at Carrabba's Italian Grill part-time (more than an year)

    Pros

    I enjoyed my coworkers for the most part and once I was finally trained to be a server I made decent money. Overall I think the company has good ideas for service & food quality which I appreciate. Managers are made to work their way from bottom to top, which I appreciated.

    Cons

    I was cursed out by the proprietor multiple times, told that I would never make it in the hospitality industry because I was too "thin skinned". Have never been talked to or spoken by management in any other position the way I was spoken to here.

    Advice to ManagementAdvice

    Treat your employees with respect.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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