Carrabba's Italian Grill

  www.carrabbas.com
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Carrabba's Italian Grill Reviews

Updated August 17, 2014
Updated August 17, 2014
145 Reviews

3.5
145 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Carrabba's Italian Grill President Steve Shlemon
Steve Shlemon
59 Ratings

Review Highlights

Pros
  • Great atmosphere, great customers, and best of all great food (in 12 reviews)

  • Flexible schedule, ability to make a decent wage, and supplies good quality food which makes the job that much easier (in 12 reviews)


Cons
  • if the restaurant is slow, it's tough to make money (in 5 reviews)

  • The servers with seniority just leave stack of unsorted dishes and won't complete side work (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Truth about Carrabba's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Host  in  New York, NY
    Former Employee - Host in New York, NY

    Pros

    Good pay, flexible schedules, nice managers, neat atmosphere, room for advancement, meal compensation benefits, nice coworkers.

    Cons

    You have to pass a menu test in order to work here (which you have to cheat on in order to pass).

    Advice to ManagementAdvice

    Perhaps upper management should take the menu test without proper training. It's impossible to pass. Corporate officials are always out-of-touch with reality and you should not need to know every single ingredient in every single thing in order to just he a hostess or host. I'm pretty sure you can have good hosts who simply don't know EVERY single thing off of the ingredients list.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2.  

    Server while in college.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Hunt Valley, MD
    Former Employee - Server in Hunt Valley, MD

    Pros

    Fun, energetic atmosphere; attractive career advancement opportunities-even for those without college degrees; diversified company (Bloomin Brands). You have the option of transferring to other restaurants natiowide or other opportunites within the company that involve travel, which can be pretty exciting. Performance bonuses as well. Comfortable uniforms. Good food and wine. Knowlegeable staff, adequate training. Flexible schedule. Managers will usually work around class schedule. Uses Hotschedules.

    Cons

    Inexperienced, and sometimes immature, managers burden staff by making the restaurant susceptible to chaos. (This is not true for all regions and not every manager) Favoritism at times. Fluctuating income; some nights/weeks are super-busy and others are super-slow. There is a ton of pressure on management to maintain numbers which can be stressful. Normal everyday restaurant drama.

    Advice to ManagementAdvice

    Train your staff well so you don't have to micromanage them. This only leads to poor overall performance as you end up neglecting your own responsibilities. LEAD BY EXAMPLE.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    High paced environment with great quality food so customers are almost always happy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Waiter  in  Bonita Springs, FL
    Current Employee - Waiter in Bonita Springs, FL

    Pros

    Flexible scheduling, fast paced dinner rushes, agree with other review if proprietor is good you will like working there

    Cons

    Stressful dinner rushes, high turnover, felt like I should have made more money for the amount of work and the difficulty of tending to all of the new corporate policies for guests

    Recommends
    Approves of CEO
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  5.  

    LOVE!

    Former Employee - Server  in  Palm Harbor, FL
    Former Employee - Server in Palm Harbor, FL

    Pros

    Great management and team! If you're determined to move up, don't give up. Keep inquiring about it everyday if you must.

    Cons

    Industry sucks you in and its hard to get out of getting immediate rewards for your hard work.

    Advice to ManagementAdvice

    Keep it up!!!!

  6.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bar Tender  in  Richmond, VA
    Current Employee - Bar Tender in Richmond, VA

    Pros

    Great place to grow, and a good way to learn your way in the industry

    Cons

    There isn't much to say negative about working here, I've enjoyed my time at Carrabba's

    Advice to ManagementAdvice

    Non

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    good, fast pace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Troy, OH
    Current Employee - Server in Troy, OH

    Pros

    fast pace, good tips, flexible hours, good managers

    Cons

    lots of training, bad tips on some days

    Advice to ManagementAdvice

    you are doing good keep it up

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    "Great place to broaden food and wine knowledge as a server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Bartender  in  Ellicott City, MD
    Former Employee - Server/Bartender in Ellicott City, MD

    Pros

    Great, made-from-scratch food that you feel happy to describe and serve to guests
    Flexible schedule
    Possible to move-up in restaurant i.e. bartender, shift supervisor
    Employees treated well, respected, appreciated
    Good training and continued refreshing of food and beverage knowledge.

    Cons

    It's a restaurant job so the expectation to handle a fast-paced, high-stress work environment applies here.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Life of a Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexible schedule, ability to make a decent wage, and supplies good quality food which makes the job that much easier

    Cons

    late nights and weekends must be worked in order to make a livable bank. The ceiling is low unless you enter management, but that is to be expected.

    Advice to ManagementAdvice

    The amount of coupons and deals being offered now are constantly being introduced, with many of the special offers over lapping. It may be helping from the corporate standpoint, but by numbing the essence of Carrabba's the company is slowly losing its stature and draining the pockets of the hourly front of the house staff.

    No opinion of CEO
  10.  

    Very corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Mesa, AZ
    Former Employee - Server in Mesa, AZ

    Pros

    Good opportunity to make money, perfect for school

    Cons

    The company is very corporate (policies are set/changed by people who are rarely in the actual restaurants, and therefore have no idea if they are practical - and they rarely are). Management is rarely helpful. Serving is somewhat stressful anywhere, but at Carrabba's there seems to be more 'stuff' you need to do for each table.

    Advice to ManagementAdvice

    Help your employee's more! Find a way to override idiotic policies from corporate! Do things to make the stressful environment more fun (e.g. contests)

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great food servers are great but the Managing partner isn't team member oriented!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Orange Park, FL
    Former Employee - Server in Orange Park, FL

    Pros

    Large night tip range from 80 to 150 per night holidays about 200 per night. You get ton of training material to help educated your guests.

    Cons

    The downside is management stateing how important team work is and they themselves do not Patrice team work! I have found that the two top manager show favoritism which make for a divided team atmosphere. This particular Carrabbas is having parking lot issues that is having customers who park in the neighboring businesse being towed. This means as a server when you need a manager for a customer complaint he is outside for 20-25 minutes argueing with the tow truck and can not get the issue resolved. If you try to go to the expo manger he refuses to go to the table because he can't leave his post ,even if food is not being pushed yet into the window. The server who have worked there the longest seem to care very little about the dishwasher there. The servers only have to clear plates any put them in the dish pit in an organized stack. The servers with seniority just leave stack of unsorted dishes and won't complete side work. I find that expo mongers will often take dishes set to run with your meal and replace the customers with complaints food causing your entire order to fall behind effecting your tip. The manager will rarely take the food to the table even if they have nothing to do. Also as a server you do not get a single break. If you stop for a drink your chastised for "doing nothing" . I often closed and that means getting paid 4.65 per hour for 3 hours to clean the restaurant. If you try to get food you are chastised again even when you've worked a double. Another wrong is manager giving a free meal to the kitchen staff each night and we as servers were not even allowed to buy our own food! Also the manger would eat in front of you to make matters worse. It seems management puts servers on the bottom of the todom pole when we should have all been on the same page! Overall the pay is good if you are willing put stand the unteam friendly enviorment. Also I noticed serval servers who would throw thing in the server room out of anger for these conditions. Many to e they would punch walls throw trays or cruse loudly. Good luck and try to find a different location than Orange park fl carrabbas!

    Advice to ManagementAdvice

    Practice what you preach servers should not be starved . Teamwork is something you practice not just preach about. Dot just put on a show when your upper management co e to carrabbas. Remember these servers have families , health problems , and a soul. Treat the staff as you want to be treated! The customer will be happier when the staff are happier.

    Doesn't Recommend
    Disapproves of CEO

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