Carrols

www.carrols.com

Carrols Reviews

Updated January 7, 2015
Updated January 7, 2015
12 Reviews
3.2
12 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Carrols Chairman and CEO Alan Vituli
Alan Vituli
8 Ratings

Employee Reviews

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  1.  

    Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant General Manager in Charlotte, NC
    Current Employee - Restaurant General Manager in Charlotte, NC

    I have been working at Carrols full-time (more than 3 years)

    Pros

    Offer enormous opportunities for employees to move up within the company

    Cons

    The work week is above 50

    Advice to ManagementAdvice

    Be strong. Really a hands on position

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Okay experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in Oswego, NY
    Former Employee - Shift Supervisor in Oswego, NY

    I worked at Carrols

    Pros

    Flexible for the most part

    Cons

    A lot of hours, not paid well for how much you work

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    It's a typical Quick Service Restaurant (QSR) type of job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager II
    Current Employee - Assistant Manager II

    I have been working at Carrols full-time (more than 10 years)

    Pros

    The benefits package for management is pretty decent in price and what you get. The line of work is pretty much standard as compared to companies of the like. As long as you are doing your job and it is up to their expectations, they pretty much leave you alone to do the work as needed and without much interference.

    Cons

    As with many jobs in this industry, the hours are often long requiring 50 hours (or more) a week. They offer a paid vacation period that (very slowly) builds up to nice time off. They don't offer paid holidays (besides Christmas). As stated, if you do your work well they leave you alone; however, you are at the mercy of your fellow managers work. Thus, if you count accurately and do everything else as required yet someone else doesn't, it affects your work as well and makes you all look bad. Their standards are quite respectable although often unobtainable (which also factors into your "not so spectacular" bonus package). They focus most on their bottom line than on what really matters (i.e. customer service, crew/manager satisfaction and retention, D.T. times, etc.). Most of your shift is "supposed" to be run from within your office, not the floor where it should be; ideally you are "supposed" to check different reports every half hour or hour which, as anyone in this industry knows, is almost impossible (especially during peak periods). They lack appreciation for good work and most of the hard work you do looks good for your stores' sole contact (the RGM). Finally, they don't care about crew in the least. I understand the point of saving labor costs but they are cutting down to next to nothing which, again, negatively affects the customer service. I also understand the Obamacare policy of no more than 30 hours (or they must offer benefits), but they cut down even more.

    Advice to ManagementAdvice

    We have families; your corporate employees (who sit at computers most of the day) get holidays but we don't, even though the sales are not there and it is often more financially-sound to be closed. Give credit where credit is due; not only to the RGM. Focus more on customer service and things that keep your business going and your crew/managers/customers happy than your bottom line. Offer more/better incentives for good, hard work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Overall not bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Manager in Syracuse, UT
    Former Employee - Restaurant Manager in Syracuse, UT

    I worked at Carrols full-time (more than 8 years)

    Pros

    Never the same experience day to day

    Cons

    No support from higher ups consistently

    Advice to ManagementAdvice

    Try working on the weekend.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Employee centric

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant General Manager
    Current Employee - Restaurant General Manager

    I have been working at Carrols full-time

    Pros

    Let you do what you need to get the job done

    Cons

    large geographic area to cover

    Advice to ManagementAdvice

    Too employee centric hard to weed out bad employees

    Recommends
    Approves of CEO
  7.  

    Overall good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant Manager in Fayetteville, NC
    Current Employee - Restaurant Manager in Fayetteville, NC

    I have been working at Carrols full-time (more than a year)

    Pros

    Many opportunities for advancement are available. All necessary training is provided to you.

    Cons

    Long ours as a Manager. Difficult finding quality employees to fulfill the job task within the company constraints for labor and training.

    Advice to ManagementAdvice

    Utilize the tools provided to you by the company. Following the outline they provide and take advantage of all the training programs they have developed.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant Manager in New York, NY
    Current Employee - Restaurant Manager in New York, NY

    I have been working at Carrols full-time (more than 3 years)

    Pros

    understands people for the most part

    Cons

    50 hour work week and sometimes fails to understand

    Advice to ManagementAdvice

    give salary managers more time with family

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    A Means To An End

    Former Employee - Cashier in Greensboro, NC
    Former Employee - Cashier in Greensboro, NC

    I worked at Carrols full-time (more than a year)

    Pros

    Great co-workers
    Great food
    Great customers
    Free drinks
    Fun times

    Cons

    Poor management/communication skills
    Lack of compassion for employees

    Advice to ManagementAdvice

    Treat employees with respect

    Doesn't Recommend
  10.  

    Great vision to the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Houston, TX
    Current Employee - General Manager in Houston, TX

    I have been working at Carrols full-time (more than 3 years)

    Pros

    Great advancement opportunities, great upper leadership

    Cons

    Long Hours, no enough menu items

    Advice to ManagementAdvice

    Very Rewarding

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    For a person without family responsibility, this job is for you..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Assistant Manager in Buffalo, NY
    Current Employee - Assistant Manager in Buffalo, NY

    I have been working at Carrols

    Pros

    The pay is great, The benefits package is wonderful, as if the quarterly bonuses if your store qualifies. They try really hard to instill a team atmosphere by organizing meetings and conferences to get employees fired up which in fact helps raise sales in the stores. If your work hard, it's easy to move up to a certain point.

    Cons

    As with any fast food company, you work long hours at a salary and are not compensated for overtime hours. Your required to work almost every week-end and are stuck doing back to back shifts which can create problems for family life.

    Advice to ManagementAdvice

    To have more understanding towards people with families and maybe offer a more flexible work schedule.

    Approves of CEO

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