Cars.com

  www.cars.com
  www.cars.com

Cars.com Reviews

Updated November 20, 2014
Updated November 20, 2014
100 Reviews
3.6
100 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cars.com President Mitch Golub
Mitch Golub
79 Ratings

Review Highlights

Pros
  • Work/Life balance is extremely easy to maintain because you make your own schedule (in 21 reviews)

  • Excellent work/life balance and ability to work from home on a regular basis (in 8 reviews)


Cons
  • Hard to move up in the company, too competitive and political (in 4 reviews)

  • It's biggest downside is it's umbrella organization - Classified Ventures (CV) (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Architecture in Chicago, IL
    Former Employee - Software Architecture in Chicago, IL

    I worked at Cars.com full-time (more than 3 years)

    Pros

    Culture, talented co workers, growth opportunities and leadership

    Cons

    Time off policies, and news paper ownership puts breaks on this company that has the opportunity to grow much faster

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst in Chicago, IL
    Current Employee - Financial Analyst in Chicago, IL

    I have been working at Cars.com full-time

    Pros

    Work/life balance. Office culture - happy hours funded by Cars, holiday parties, summits, professionals. philanthropy. Open door policy. Promotes from within in all depts. Holidays off

    Cons

    Pay could be better - curious to see if we'll get better raises with Gannett's purchase. Also, vision insurance is weak. No tuition reimbursement.

    Advice to ManagementAdvice

    Keep doing what you're doing.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great place to start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Manager in Chicago, IL
    Former Employee - Associate Manager in Chicago, IL

    I worked at Cars.com full-time (more than 5 years)

    Pros

    Great people, great environment, and a commitment to train and promote their top people.

    Cons

    Lower than average pay, working with cars dealers can be frustrating, and an organization with a lot of technical debt.

    Advice to ManagementAdvice

    Use the new ownership structure to make important investments in the technology and recruit top talent

    Recommends
    Positive Outlook
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  5.  

    Overall Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Chicago, IL
    Current Employee - Manager in Chicago, IL

    I have been working at Cars.com full-time (more than 5 years)

    Pros

    -Benefits, Culture, Innovation, Flexible, Parties, Work hours

    Cons

    -low salary
    -lack of decision making
    -contradiction amongst teams
    -not as agile in production

    Advice to ManagementAdvice

    Keep an eye on middle management and their production

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great place to start!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Specialist in Chicago, IL
    Former Employee - Customer Care Specialist in Chicago, IL

    I worked at Cars.com full-time (more than an year)

    Pros

    - Very, very young company
    - Easy access to directors, VP's, President and CEO
    - Everyone helps each other for the most part

    Cons

    - Some departments will have you "stuck" in that field
    - Advancement in company seems to be more about who you know
    - Management fails to see the true inner workings of team dynamic
    - Turnover in some departments
    - Acquisition of company by Gannett seems to be trending downwards in the market

    Advice to ManagementAdvice

    Know the value of your people. Trust that your people are ready for the next step. Generally, people are hired from within but there are cases when a new face is brought in at a position that is in management. Your people are hard workers and more intelligent that you think.

    Recommends
    Negative Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Stifling middle management and mismanaged opportunity/zero room for career advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Digital Media Representative in Philadelphia, PA
    Former Employee - Digital Media Representative in Philadelphia, PA

    I worked at Cars.com full-time (more than 3 years)

    Pros

    Make your own schedule. Modern technology/equipment provided.

    Cons

    Opportunity is afforded to only those who align themselves with certain managers, not those who are necessarily top performers or forward thinkers. Antiquated sales compensation model, not appropriate for a company with significant market share. Perceived value of service delivered is diminishing greatly. Mixed messages from management to the field have caused many customers to lose trust in the brand. Reporting used to demonstrate ROI is full of errors and borderline deceitful information. Past performance means little in this "what have you done for me lately" work environment.

    Advice to ManagementAdvice

    Take a close look at your regional managers as they are a field rep's day to day source of guidance and inspiration. Without solid management at this level constant turnover and animosity among the field sales team will continue to persist. Fairness and accountability must be paramount. Feels like you're pledging a fraternity at times. Reps are fearful to speak up about change as squeaky wheels seem to get the axe. Stockholm syndrome persists here for sure. Experienced reps have jumped ship and are being replaced by entry level graduates with no automotive or digital advertising experience with value being delivered to the customer suffering greatly. This is more of a service job than a sales job. Subscription based = constant account turnover. Big promises...little reward.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Who you know much more important than real world experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cars.com full-time (more than 3 years)

    Pros

    Schedule, aggressive commission structure if your market has a low penetration. Executive team.

    Cons

    You can be well over 100% to goal for your year and a single dealer deciding to either drop or reduce a package places you at "not meeting goal". Also, it's always your fault, as if you have the actual power to control a dealers line of thinking.
    No way to prove worth to dealer customers other than "views" or vdp's.
    Seriously overpriced compared to competitors.
    20% rate increases to customers every single year resulting in cancels and chargebacks to employee pay, regardless of how long a dealer may have been on.
    No specific guidelines. Rules are different for each regional team. What you learn from others do not usually apply to you as it's entirely up to your regional as to what rules apply.
    When you kick butt and your territory reaches high penetration you are rewarded by corporate splitting your territory and giving 1/2 of the business YOU added to a second rep who is added to your territory.
    Executive appears to actually care, if one could actually reach them. Unfortunately regionals gatekeep you from being able to do so and most wouldn't try for fear of being treated like dirt from the low level managers.
    Experience means squat if it didn't occur within the confines of Cars.com. You may have 20 years in leadership experience but you will be passed over for promotions by someone with little to no experience at all because of who they know and how well they "networked".

    Advice to ManagementAdvice

    Create a rotating employee council and then listen to what they say.
    Stop focusing on how well someone may know the "players" and start looking at the range of qualifications they may actually have.
    Don't chargeback and cut employee pay commissions for customers who have been on more than 1 year.
    Allow the same rules to apply for all. One team shouldn't be able to offer discounts when another team can not.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Fun and exciting place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cars.com full-time (less than an year)

    Pros

    Work Life Balance, Free coffee, and food.

    Cons

    Management can be jerks. It's easy for them to get away with anything , without reprimand.

    Advice to ManagementAdvice

    Upper management should pay closer attention lower.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great Place to Start your Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Cars.com full-time (more than an year)

    Pros

    Good introduction to corporate culture. A lot of opportunity.

    Cons

    Not the best pay. Heavy handed management style.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Accounts Payable Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounts Payable Specialist in Chicago, IL
    Current Employee - Accounts Payable Specialist in Chicago, IL

    I have been working at Cars.com full-time (less than an year)

    Pros

    Great co-workers,m work life balance, and benefits. Very relax dress code. Company thinks highly of employees

    Cons

    I have none - this company is really good to work for.

    Advice to ManagementAdvice

    None

    Recommends
    Approves of CEO

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