Cartridge World

  www.cartridgeworldusa.com
  www.cartridgeworldusa.com

Cartridge World Reviews

Updated October 2, 2014
Updated October 2, 2014
31 Reviews
3.2
31 Reviews
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  1.  

    While promoting a good line and reasonable product, this franchise will not last.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Portland, OR
    Current Employee - Store Manager in Portland, OR

    I have been working at Cartridge World full-time (more than an year)

    Pros

    Cartridge World does provide an inexpensive alternative to the high cost of ink and toner cartridges. They promote green projects and encourage recycling of cartridges and phones.

    Cons

    Each franchise is individually owned under the authority of a "Master" who is a regional representative. Some of the masters a good and work hard to support their franchisees. Some of the masters are not so good and have no management or supervisory skills. The company is extremely expensive for franchisees and have one of the highest royalty rates in the country. They have come under the microscope of the SBA in the past, although they claim it is resolved. Additionally, they have too many restrictions on the franchisees that make some business decisions impossible. To truly make make in the franchise you need to own more than one store or get in, make your profit and get out; quickly.

    Recently, they continue to preach re manufactured products while internally moving to compatible cartridges which are made in China, Malaysia, Viet Nam among others.

    Advice to ManagementAdvice

    Get involved with the franchisees and manage!

    Negative Outlook
  2.  

    It was only alright...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ink Technician in Manhattan, KS
    Former Employee - Ink Technician in Manhattan, KS

    I worked at Cartridge World part-time (less than an year)

    Pros

    I enjoyed the actual work. It was fun working with the syringes and needles (used to fill the ink cartridges).

    Cons

    The manager I worked for was not at all up-to-par. Depending on your local office, it will be fine. Some of my co-workers were fun too, but of course that depends on your different location.

    Advice to ManagementAdvice

    Treat your employees with respect and pay them on time, like you're suppose to.

    Doesn't Recommend
    Neutral Outlook
  3.  

    An OK place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SALES CLERK in Casper, WY
    Former Employee - SALES CLERK in Casper, WY

    I worked at Cartridge World part-time (less than an year)

    Pros

    For those customers who are satisfied with this service, it's a pleasure to deal with them. People appreciate saving money on overprices ink for their printers, and our location offered free delivery.

    Cons

    It seemed we had about a 50% return rate, so about half the customers were unhappy. Sometimes the wrong item was packed in the wrong box. Both of these situations make the company, and us employees, seem very unprofessional.

    Advice to ManagementAdvice

    The problems are quite clear, far too many defective returns, each one costs you a customer. After several months there I gave my notice because I didn't want to be associated with a company I would refuse to use for myself. Each location is different so maybe other locations had a lower defect ratio, I just know I could not separate myself from this company fast enough.

    Negative Outlook
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  5.  

    Very good working environment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cartridge World part-time

    Pros

    - Easy to learn
    - Easy going environment
    - Nice management
    - Flexible scheduling
    - Good responsibilities
    - Easy to go from working with customers to not working with customers

    Cons

    There are no cons I've encountered for working for cartridge world. It can maybe be seen as repetitive.

  6.  

    Great concept, Corporate needs to streamline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - OUTSIDE SALES
    Former Employee - OUTSIDE SALES

    I worked at Cartridge World part-time (less than an year)

    Pros

    The product is easy to sell, pay was ok. It's also nice to recycle the ink cartridges.

    Cons

    Very dirty due to toner dust, each franchise is so different from the next. My franchise owner was terrible and used Cartridge World as a front for his "security" business, which barely existed.

    Advice to ManagementAdvice

    Corporate Management needs to make each franchise the same. That's how successful businesses work

    Doesn't Recommend
    Negative Outlook
  7.  

    Friendly too employees, decent pay for a college student, relaxed work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Laser Tech
    Former Employee - Laser Tech

    I worked at Cartridge World part-time (less than an year)

    Pros

    Everyone is friendly and has a good sense of humor
    The pay is quite good for a college student
    The work was steady and easy
    Extremely flexible - had a key and came in to work whenever I wanted
    Quick to give raises

    Cons

    Small, dirty work environment
    Workflow/production line could be smoother

    Advice to ManagementAdvice

    Don't be so afraid of change!

    Recommends
    Neutral Outlook
  8.  

    The Global Ink and Toner refill leader, has pretty good quality. Beats full retail cost by 30- 50%

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ink Technician in Spokane, WA
    Current Employee - Ink Technician in Spokane, WA

    I have been working at Cartridge World full-time (more than 5 years)

    Pros

    Each location is independently owned, so it is considered a small business. If you are tired of the large corporate world and looking for something smaller, then this is a good fit. It is easy work, helping with customer service at the counter, and learning how to refill ink cartridges. Work week is rarely if ever over 40 hours. If you are good at helping customer troubleshoot printer issues over the phone, or in person, then this could be what you are looking for.

    Cons

    The refill industry is plagued by OEM efforts to undermine your efforts, with the cartridges themselves. A fair amount of 'defective' and actual defective cartridges take place each week. When I say 'a fair amount' I am actually saying it seems like a lot, but in all actuality it is probably closer to less than one percent of all cartridges produced in a week. Customers seem to have a difficult time grasping the difference between 'low ink warning' and an actual defective cartridge, so more time needs to be spent educating them. Some customers just don't want to take the time to understand how a refill behaves, and they expect them to act just like the OEM cartridge, so they get disappointed or upset.

    Advice to ManagementAdvice

    The franchise owners seem to be 'all alone' in their discovery of how to really make their Cartridge World franchise a success. It seems that CW Corporate has no problem taking franchise fees, but the support from Corporate seems to be lacking. As an example, I would expect that when I am needing to order compatibles, or ink, or other necessary equipment to keep my business running, day to day, that I would get the best prices from my own CW warehouse. That is rarely the case. In fact, I am finding that I am doing more ordering from other wholesale or even retail sites that offer better pricing by far, than I get from my own company. That's a shame! When a franchise owner buys into your business, you need to be offering him/her every opportunity to continue buying from The CW Warehouse, not go else where. Giving price breaks for returned purchase opportunities is the way to go. Also, the POS software is a JOKE! It's called Retail Pro, but it should really be named Retail (non)Pro, Retail Amateur, or even Retail Random. If you are unclear as to what I am talking about, you should try using that software yourself. It won't take long and you will see what I am talking about. CW Corporate, you can do much better!

    Recommends
    Negative Outlook
  9.  

    Saves Money and the environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative in Chico, CA
    Former Employee - Retail Sales Representative in Chico, CA

    I worked at Cartridge World part-time (more than 3 years)

    Pros

    Very sustainable company.
    Community involvement
    knowledgeable staff
    friendly customers
    flexible schedule
    decent wages

    Cons

    part time only for sales.
    No paid holiday's
    No paid vacation

    Recommends
  10.  

    not rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Ink Technician in Kalamazoo, MI
    Former Employee - Ink Technician in Kalamazoo, MI

    I worked at Cartridge World

    Pros

    flexible schdedule and great training of products

    Cons

    poor management distribution and communication

    Doesn't Recommend
  11.  

    An unmotivating company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Emeryville, CA
    Former Employee - Anonymous Employee in Emeryville, CA

    I worked at Cartridge World

    Pros

    Flexible work schedule
    Nice office location

    Cons

    Located in warehouse district, unsafe at night

    Advice to ManagementAdvice

    Provide employees with better compensation and incentive programs. Recognize and reward employees who demonstrate strong performance.

Cartridge World Photos

Outside Cartridge World headquarter offices in Emeryville, California. (Photo by Coolcaesar - available under under CC-BY-NC-SA 3.0 & GFDL, v1.2)
Cartridge World - CDA

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