CaseNet Reviews

Updated March 10, 2015
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2.3
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Peter Masanotti
5 Ratings

21 Employee Reviews

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  1. Helpful (1)

    Getting better every day

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bedford, MA
    Current Employee - Anonymous Employee in Bedford, MA

    I have been working at CaseNet full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Yes, in the past management was a problem. That is no longer the case. Management does care now and they're doing a lot to make things better. They acknowledge that work-life balance was a real problem and are taking steps to fix that. And they reward employees well, especially when that balance goes off. Many of the difficult people have left. You can feel the difference. Almost everyone at the company is very friendly. (Have you ever worked anywhere without a single bad apple?) Sometimes, it actually feels like working with your friends. We have a suggestion box and they read and act on every suggestion, bringing updates to company-wide meetings. They keep hiring to make sure there are enough people to do what needs to be done. Management folks (from Managers all the way up) are open and friendly and generally very fair.

    Cons

    We could use more training opportunities. There is also the issue of the "Agile...but" methodology. There ARE growing pains and some company-wide Agile training would help that. Different people do things different ways and that can't work long-term. Unproductive or uncooperative employees are maintained too long. Some areas are understaffed. (Maybe the current hiring push will solve that problem.)

    Advice to Management

    You're on the right path. Keep going! Don't lose sight.


  2. Helpful (1)

    Look at Glassdoor reviews BEFORE WORKING at a new job!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Bedford, MA
    Former Employee - Senior Software Engineer in Bedford, MA

    I worked at CaseNet full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    the other engineers are great folks

    Cons

    everything everyone said in the other review under "cons" about this company is totally true! WAY too much process, horrible management and long hours.

    Advice to Management

    fire yourselves.


  3. Helpful (1)

    you can't give zero stars

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CaseNet

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    work there as a contractor, and rack up the overtime, but DO NOT convert to salary

    Cons

    EVERYTHING. look a the horrible ratings on here and they all bring up apt points, from management to thier horrific process

    Advice to Management

    quit!


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  5. It all depends on what you are looking for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bedford, MA
    Current Employee - Anonymous Employee in Bedford, MA

    I have been working at CaseNet full-time (More than 3 years)

    Positive Outlook
    No opinion of CEO
    Positive Outlook
    No opinion of CEO

    Pros

    Company is solid financially and growing. New management has gotten them on a stronger track to future profits.

    Cons

    Severely understaffed in areas and no signs of this changing. The timelines are tight and getting tighter so engineering is under more pressure to deliver. There is no trickle down to the success the company is having, minimal raises, below average benefits, and no bonus/profit sharing below upper management level. Turnover is high at times.

    Advice to Management

    Start to value those employees that you have and that have continued to get you wins in the market place.


  6. Helpful (1)

    Above average pay... Above average layoffs.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bedford, MA
    Former Employee - Anonymous Employee in Bedford, MA

    I worked at CaseNet full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The pay and the benefits are very solid. Work hours and work from home options are decent.

    Cons

    The non-voluntary hire/fire rate is high. Meaning you may be hired for one position, then due to constant reorganizing you may be moved into another position... Then you may be fired.

    Advice to Management

    As a smaller company, think about having more big picture pipeline discussions. Make the employees that you have backpedaling every other week feel like there's a light at the end of the tunnel.


  7. Helpful (1)

    Great improvement over the last year

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Bedford, MA
    Current Employee - Software Engineer in Bedford, MA

    I have been working at CaseNet full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Things have gotten immeasurably better in the last year or so, particularly within the engineering department. A new CEO and new engineering manager/engineering realignment have worked wonders, with better planning and more realistic expectations. Things are running rather smoothly now. General Pros: - Lots of mobility and flexibility for people who are capable. If you are good at what you do, you get a lot of trust from management to choose what you do and how you work on it. - Flexible hours - A solid core of very good people. - Good compensation.

    Cons

    Some growing pains of fast expansion -- new customers request new features that sometimes require rethinking releases partway through. A good problem to have though, I guess. There are a few people left who are more or less dead weight -- maybe 3-4 out of 150 or so that I can think of. We have an office in Prague with whom the communication can get tricky, due to the time difference.

    Advice to Management

    Keep the current trajectory, things are good now and are getting better. Get more good people any way possible.


  8. Helpful (2)

    I like this place alot

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Bedford, MA
    Current Employee - Software Engineer in Bedford, MA

    I have been working at CaseNet full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Really good people to work with, my team works hard and puts out a very good product. Everyone gets along really well, small company so you get to know a lot of people quickly and we have lunch together on Wednesdays in office. The communication from upper level management is great, I have not been at the company very long but we have company wide meetings and the direction is going up quickly it seems. Very stable environment, great technology and challenging work. Great place for my career to be right now. It really feels like we are the leaders in the space we are in.

    Cons

    Nothing stands out as a negative yet.

    Advice to Management

    Keep communicating, if possible communicate more even, people really like to hear the good and want to know the challenges in the company/industry.


  9. Helpful (7)

    One screwed up place, for sure!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services in Bedford, MA
    Current Employee - Client Services in Bedford, MA

    I have been working at CaseNet full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Little accountability so you do not really have to do much, pays well

    Cons

    superiors that don't really know what their doing or understand the industry, little management training for management / leadership, place you'll find the people that have no better offers go, self-interest on the management team, favoritism with staff, micro-managed at every level of the organization, bad career moves

    Advice to Management

    get over yourselves!


  10. Helpful (5)

    Like a jet falling from the sky, and everyone on board has their hair on fire

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - A Title of Some Kind in Bedford, MA
    Current Employee - A Title of Some Kind in Bedford, MA

    I have been working at CaseNet full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Jobs are, for the most part, quite secure, and I don't think the company is going away any time soon There are some good people left who are enjoyable to work with

    Cons

    The entire company is drowning in process. There are so many processes and policies and so many managers to carry them out, that there is almost no time for any actual work to get done. Yet, it's essentially a company mandate that employees work unpaid overtime and cannot work from home. The work/life balance is an oxymoron, as it is completely imbalanced, and it's causing an extremely high employee turnover rate. These policies all are coming from the top, and it seems as if management consists of just a bunch of yesmen who are too afraid to push back at all and instead continue to micromanage and enforce these ludicrous processes. The ratio of managers to lower level employees is also so ridiculously high, so as to create a sense of constant pressure and panic. Very often, managers don't even agree with each other on priorities and send mixed messages, leading to mass confusion. Management also seems to suffer from an absolute delusion that this is an agile software development environment (or at least moving in that direction), when it is not even close to that, and plenty of people put up so much of a resistance to change, that it will most likely never happen. There are also a number of people who have been placed into unsuitable roles given their skill sets, including some managers who completely lack people skills and the ability to work with people in a productive manner. The company is essentially a slave to their largest source of funding, a company who also happens to be both the largest customer and the primary owner, and that is really no way to run a business. Casenet seems to give in to most whims of the customer at the drop of a hat and expect everyone to just get these things done in a very unreasonable time frame. Extremely long and poorly managed release cycles lead to an atmosphere of chaos, as management decides to cram as many features into each release as possible, completely ignoring employee happiness, employee productivity, and code quality, which all end up being sacrificed. Engineering has seen a brutal amount of turnover, with almost all of the original and/or talented developers gone, and much of that has to do with the way the company is run, as well as the fact that some engineering managers are not at all skilled at dealing with people, and their lack of such skills is without a doubt driving people away, many of them good/talented employees. So many hands have also been in the code, that the application is a complete mess, filled with spaghetti code and code that defies all convention. What this all has also led to is the company's absolute inability to fill engineering roles with senior/experienced developers. It has become a less than desirable place to work. With the loss of many of the original developers, the company also lost a huge amount of expertise as far as the code base is concerned, and code quality has suffered to such a degree that it makes it nearly impossible for new people to instantly jump in and make significant changes, and, that, unfortunately, is exactly what they are being asked to do. Management fails to understand that people are not directly interchangeable; everyone is different and has different skills. Everyone is a person, and not just a droid that will execute whatever task he/she is being asked to do.

    Advice to Management

    The overall process and policies need to change drastically, or else employee satisfaction will remain low, and turnover will remain very very high.


  11. Helpful (5)

    Sinking like the Titantic...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product in Bedford, MA
    Current Employee - Product in Bedford, MA

    I have been working at CaseNet full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    There are lots of free lunches and even dinners now. In the trenches, you'll find some nice folks to work with and learn from. The market is really ripe with opportunity in the case management space.

    Cons

    Sweatshop mentality has taken over with many being asked to work 50+ hour weeks, nights in the office, and week-ends where needed. Product quality is abysmal, as deadlines are ridiculously unrealistic, and code is rushed in without proper review and design. Many of the junior employees, who have replaced the people that are leaving, are being tasked with inappropriate engineering assignments, which further decreases code quality, and drains the time that senior level people have to complete their own work, since much of that time is spent correcting the mistakes of inexperienced engineers. As noted above, people are leaving, and this is further weakening morale for those that have chosen to ride it out. Company can no longer attract senior level engineering candidates, as almost all of anyone that was decent has now left. Engineering management, with a notable exception at the VP level, is completely out of touch, and in certain cases, lacks a minimally acceptable set of social and people management skills necessary for the particular role they were given in the organization. Clock watching is not uncommon now, with closed door reminders being given on when professionals should arrive and be at their desks in the morning. All work from home has been eliminated (unless its overtime), in fact, the company has set an official policy on this now. Benefits are not very good, and this is surprising, given the fact that the company is in the healthcare space. Technical stack is old and outdated and needs a major overhaul.

    Advice to Management

    Not sure this can easily be fixed. It is like trying to turn the Titanic around five minutes before it hit the iceberg. First off, the company needs to replace the current CEO with someone significantly more progressive and "in-tune" with the practice of running a modern software company. All worker unfriendly policies should be modified, or reversed where necessary. Company should then institute true agile software development practices, and end, once and for all, the policies of hard deadlines that have not been properly planned or well thought out. Replacing the CEO might have a positive "trickle down" effect on other departments. There is some restructuring that needs to occur, with particular attention to Engineering direction. Certain ones are clearly in the wrong positions and should be moved elsewhere. Also, as mentioned in other reviews here, there are simply too many managers in general, as well as too many doing the same overlapping tasks. Most of this involves "babysitting", task monitoring, and constant load balancing of individual workloads. Treating people like professionals is far more effective in the long run. This whole process needs to be streamlined and re-organized. Company is not a fun place to work, and implementing some of the suggestions above will help that. Post restructure though, some outside team building exercises might be helpful. People could be asked for ideas on what this might involve.



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