Cash America

  www.cashamerica.com
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Cash America Reviews

Updated July 29, 2014
Updated July 29, 2014
81 Reviews

3.3
81 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cash America President, CEO, and Director Dan Feehan
Dan Feehan
55 Ratings

Review Highlights

Pros
  • Flexibility and opportunity to learn something new every day (in 4 reviews)

  • Good benefits, great location, flexible schedule, remote work, and chances to try out new technologies (in 3 reviews)


Cons
  • Hours in my position had been dictated reciently by upper management to closing every shift (in 8 reviews)

  • Constantly increasing benefits and then cutting full time to 35 hours a week has caused strain at every level (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A career with lots of challenging opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    Pros

    At a pawn shop everyday is different from the last. Never boring. Always have an opportunity to learn more. Your expertise is encouraged and solicited.

    Cons

    You must be skilled at helping people in difficult circumstances. Requires exorbitant amounts of patience.

    Advice to ManagementAdvice

    Management is great and supports a good work/life balance.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Accounting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Fort Worth, TX
    Current Employee - Anonymous Employee in Fort Worth, TX

    Pros

    Good benefit plans. The company has good professionals, and a lot of them have a lot of experience. HR has the correct experience, and the right attitude.

    Cons

    Too much politics. The balance score card is such a disappointing evaluation. They tell you they are not going to give the highest score because they do not want to pay bonuses even if they are part of your hiring package. They say you can grow within the company, but the reality is that they don't have enough room to grow. There's a high turnover.

    Advice to ManagementAdvice

    Promote based on the knowledge, and experience of an employee and not based on favoritism. People are bored, and the work load should be more efficient.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Great Company but the pay is terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shop Manager  in  Tucson, AZ
    Current Employee - Shop Manager in Tucson, AZ

    Pros

    The pawn industry is fun and exciting. Something new everyday.

    Cons

    There is so much responsibility involved in running a large shop like mine. They don't pay me what I am worth.

    Advice to ManagementAdvice

    We would get much higher quality employees and keep them longer if we payed better. Otherwise its a great company and a fun business.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Become a pawn company again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  DFW, TX
    Former Employee - Anonymous Employee in DFW, TX

    Pros

    Office culture is casual and friendly from the CEO down. You stay busy and things change everyday so there is a lot of variety. Pay was good, at least for me. There are a lot of people with over 10 years with the company which speaks highly of the culture.

    Cons

    Cash America needs to get back to being a pawn company and quit experimenting with fringe lending products like payday loan and auto title. One of the core values is to "bring honor to the team" but there is no honor in taking a desperate persons car away to pay a debt. The IT department is way understaffed.

    The yearly restructuring and culling of employees takes a huge toll on employee moral since almost any Friday could be your last.

    Advice to ManagementAdvice

    See Cons above

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Pawnbroker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pawn Broker  in  Greenville, SC
    Former Employee - Pawn Broker in Greenville, SC

    Pros

    Co-workers felt like family. Closed on Sundays.

    Cons

    Corporate was always visiting the store and making new rules.

    Advice to ManagementAdvice

    Follow the rules that you set for everyone else.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Atlanta, GA
    Former Employee - Manager in Atlanta, GA

    Pros

    fast paced, rapid advancement, not micromanaged

    Cons

    secondary leadership abysmal in comparison to top leadership

    Advice to ManagementAdvice

    ensure all leadership functions within the framework of company direction

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    I really enjoyed my time there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor  in  Houston, TX
    Former Employee - Supervisor in Houston, TX

    Pros

    Good benefits, good atmosphere, challenging

    Cons

    Hours are not good for a work life balance

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    A company with integrity that is going places

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Fort Worth, TX
    Former Employee - Director in Fort Worth, TX

    Pros

    The leadership is trustworthy and fair. You can count on their integrity in all actions. The leadership has vision and even after a stumble they pick themselves up and plan for the next home run. They value their management and non management employees and reward everyone.

    Cons

    Like any company that is growing there are growing pains and the occasional bad egg in the bunch. But these are eventually removed.
    They currently are doing some soul searching after the failed Mexico expansion.

    Advice to ManagementAdvice

    Stay true to your integrity and never compromise. Stay on guard against bad actors that would hijack the core values that the company has stood for. Also foster the truth and open sharing culture that can guard against disasters in the making like the cashlinx system.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Fort Worth, TX
    Current Employee - Customer Service Representative in Fort Worth, TX

    Pros

    Environment is great, the people you work with are really nice. At the store level management is very understanding and helpful when it came to training.

    Cons

    not all the stores have good managers. Sometimes if you are lead you have to do everything yourself.

    Advice to ManagementAdvice

    N/a

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Overall Just Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Decent pay, every day is different, great customers

    Cons

    Upper management too focused on keeping their jobs instead of doing a good job.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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