Cash America

  www.cashamerica.com
  www.cashamerica.com

Cash America Reviews

Updated December 19, 2014
Updated December 19, 2014
101 Reviews
3.1
101 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cash America President, CEO, and Director Dan Feehan
Dan Feehan
68 Ratings

Review Highlights

Pros
  • Flexibility and opportunity to learn something new every day (in 4 reviews)

  • Good benefits, good atmosphere, challenging (in 5 reviews)


Cons
  • Hours in my position had been dictated reciently by upper management to closing every shift (in 8 reviews)

  • No work/ life balance (that stopped with the bonuses) (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good company and great people.. Fun and exciting work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shop Manager
    Former Employee - Shop Manager

    I worked at Cash America full-time (more than 10 years)

    Pros

    Benefits are competitive among private employers in this region. Caring, intelligent people. Diverse types of work. Flexible work schedules. Opportunity to advance. Competitive pay.

    Cons

    Bad work life balance and high work pressure in the last three years. High turnover in all levels make it hard to accomplish expected work. New upper management at executive level came from different industry and turn the work place into test lap.

    Advice to ManagementAdvice

    The consistent change in strategies and increasing micro management style is hurting the company and it was very clear that they are pushing older more experience managers and employees in order to hire younger staff with lower pay.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great work environment!

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cash America

    Pros

    Hours of operation and co workers are great

    Cons

    none as of this point

  3.  

    Terrible to employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fort Wayne, IN
    Former Employee - Customer Service Representative in Fort Wayne, IN

    I worked at Cash America full-time (more than 5 years)

    Pros

    Great consumer education, fair paid time off, and different situations daily. You're forced to use your brain.

    Cons

    The pay is a joke, favoritism from management runs rampant, unrealistic expectations, ridiculous policies and procedures forced down your throat, and a complete lack of consistency in business model. Hours are awful as well.

    Advice to ManagementAdvice

    Figure out whether you want to still be a pawn shop or not.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Very unorganized.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Logan, OH
    Current Employee - Sales Associate in Logan, OH

    I have been working at Cash America

    Pros

    People I worked with were pleasant for the most part.

    Cons

    Lots of things overlooked such as drug use in the work place, not enough hours for as many people they had working.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Product Knowledge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative/Pawn Broker in South Seattle, WA
    Former Employee - Customer Service Representative/Pawn Broker in South Seattle, WA

    I worked at Cash America full-time (more than 3 years)

    Pros

    I loved that I fit so well in the office culture. Made me motivated to do more than my part of the daily tasks. Everyone is held accountable and that's the type of work environment I look for. I worked with a family. I worked throughout my entire time being pregnant and in school, and I earned every accomplishment. The best perks were the company gatherings, and the laughs.

    Cons

    Some challenges are having multiple difficult conversations with customers, it was also the best way I learned how to come out of my personal shell. Some other difficult things were motivating your coworkers for a more efficient way to get the job done.

    Advice to ManagementAdvice

    I wished there was more concrete networking involved. I looked up to the upper managers. I wished I gotten some pointers or more of an insight to how they've been so successful and what it means on a personal level. Since I left, I wished had his business card and wondered if he even remembers me.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Title Pawn Coordinator in Atlanta, GA
    Current Employee - Title Pawn Coordinator in Atlanta, GA

    I have been working at Cash America full-time

    Pros

    Benefits seems to be great.

    Cons

    There is no structured training. They have my trainer doing so many other things so I don't have a clue what I am doing. The computer data base is so old.... its impossible to learn quickly.

    Advice to ManagementAdvice

    I really would like for the company to take the time to make learning easier and more organized. Very unprofessional.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in San Antonio, TX
    Former Employee - Store Manager in San Antonio, TX

    I worked at Cash America full-time (more than 8 years)

    Pros

    Great benefits and great starting salary for new employers.

    Cons

    Retail hours and a lot of low-life's

    Advice to ManagementAdvice

    Treat your store managers better.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Secrets

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pawn Broker in Houston, TX
    Current Employee - Pawn Broker in Houston, TX

    I have been working at Cash America full-time (less than an year)

    Pros

    Some of the people are fun to work with...

    Cons

    they started me at 8.50 then asked how i found out.... they are super secretive. They pick favorites and give u the run around about your money

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Pretty ok Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cash America full-time (more than an year)

    Pros

    Flexable hours, closed on sunday, great benifits, willing to promote within. Never stop learning technology and jewlery.

    Cons

    Really don't have any cons to say.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Awful company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pawn Broker in Oklahoma City, OK
    Current Employee - Pawn Broker in Oklahoma City, OK

    I have been working at Cash America full-time (more than an year)

    Pros

    Hour lunch breaks and that's about it.

    Cons

    The pay is awful, low commissions, they charge you to take out child support from your check if you have to pay it, poor leadership and direction throughout the company, they don't really care about the employee's, you have to deal with market managers coming into your store on a weekly basis.

    Advice to ManagementAdvice

    Take the time to ask your employee's how they feel about certain things before shoving your dumb ideas down their throats.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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