Cash America

www.cashamerica.com
Employer Engaged

Cash America Reviews

Updated March 2, 2015
Updated March 2, 2015
116 Reviews
3.0
116 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cash America President, CEO, and Director Dan Feehan
Dan Feehan
73 Ratings

Review Highlights

Pros
  • Flexibility and opportunity to learn something new every day (in 4 reviews)

  • Good benefits, good atmosphere, challenging (in 5 reviews)


Cons
  • Hours in my position had been dictated reciently by upper management to closing every shift (in 8 reviews)

  • No work/ life balance (that stopped with the bonuses) (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Company, searching for identity?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cash America

    Pros

    Cash America has modeled itself and grown to its current level based upon its CORE values. This has allowed them to build a first rate team and grow the business to a level that is top in its field. Great benefits and work environment are just a couple of the pluses with the company.

    Cons

    With the CEO retiring this year, there seems to be a bit of an identity crisis going on. These are growing pains and will certainly be resolved but for now it has created some uncertainty within the workforce. Pawnbrokers have been at the heart of your success and it seems that dynamic is becoming less important.

    Advice to ManagementAdvice

    stabilize the ship and stick to your CORE values and the core business. Don't lose sight of how the business has been built for the last 30 years!

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    District manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager in Las Vegas, NV
    Current Employee - District Manager in Las Vegas, NV

    I have been working at Cash America full-time (more than 8 years)

    Pros

    Great work life balance overall

    Cons

    unsure future with the company

    Recommends
    Neutral Outlook
  3.  

    Assistant store manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cash America

    Pros

    Great company, excellent training good leaders. Ability to help those who are in need.

    Cons

    Nasty attitudes from some customers

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good Company to earn general experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fort Worth, TX
    Current Employee - Customer Service Representative in Fort Worth, TX

    I have been working at Cash America

    Pros

    Something different every single day.

    Cons

    Sometimes you have to be the bad guy.

    Advice to ManagementAdvice

    Eliminate the Rock Star program, or quit being so stingy with points.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Chicago, IL
    Current Employee - Manager in Chicago, IL

    I have been working at Cash America

    Pros

    Great people, will support one another. Management and employees are the best. Training is constant and will help you grow as an employee.

    Cons

    You will have to work long hours and depending on the month you may have to work 50 hours a week depending on staffing.

    Advice to ManagementAdvice

    Will help you grow and become a great leader

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Make them pay you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Title Pawn Coordinator in Atlanta, GA
    Current Employee - Title Pawn Coordinator in Atlanta, GA

    I have been working at Cash America

    Pros

    I have met some cool and interesting people. Good discounts on jewelry. Decent benefits.

    Cons

    No raises. Disorganized and hectic. Really depressing.

    Advice to ManagementAdvice

    Train everybody in every department.

    Doesn't Recommend
    Positive Outlook
  8.  

    Good Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Cash America

    Pros

    Good pay, employee discounts, vacation after 6 months and 401k with company match.

    Cons

    No work/life balance. Heavy lifting, no upper management support.

    Advice to ManagementAdvice

    Listen to employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Black and white

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Shop Manager in Mesa, AZ
    Former Employee - Assistant Shop Manager in Mesa, AZ

    I worked at Cash America

    Pros

    flexible schedules, easy going job, employee discounts, great work experience. learn about everyday products. very socially active with customers.

    Cons

    deal with angry customers. managers are not up to par. corporate environment. too much output for the pay. boring when slow.

    Advice to ManagementAdvice

    Take an interest in the business.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    10 years shop manager/ IT shop support desk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shop Manager/IT InfrastructureSupport in Fort Worth, TX
    Former Employee - Shop Manager/IT InfrastructureSupport in Fort Worth, TX

    I worked at Cash America full-time (more than 10 years)

    Pros

    Field work was exciting and new everyday always offering new challenges. Family oriented environment company wide. Good comparable benefits package. Opportunity to advance and excel in other areas of the company. The IT department has great leadership and is treated more like a support desk to the shops opposed to your typical call center. Employees are always willing to help each other out in all aspects of the company.

    Cons

    Shop managers often work 60 plus hours a week leading to a bad work life balance. Shop employees are underpaid for what is expected of them leading to a high turnover. Bad corporate decisions have recently led to corporate lay-offs in order to appease the shareholders. With new leadership and the announcement of CEO retiring this year the company appears to be getting rid of the old and bringing in the new. Good or bad Cash America is changing leaving some left to wonder and current employees not sure where they stand.

    Advice to ManagementAdvice

    Understand that knowledge is power. Recent lay-offs have cut the very backbone and foundation Cash America was built on. The pawn industry is unique and not a typical retail outlet. Having employees in key positions throughout the company that understand what it takes to successfully run and maintain storefronts is a good thing. Keep your employees happy and don't forget this is a pawnshop. Success is built on people and relationships.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Overall good experience, fun laid back job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pawnbroker in Tyler, TX
    Current Employee - Pawnbroker in Tyler, TX

    I have been working at Cash America full-time (more than a year)

    Pros

    Fair pay, easy work, good hours, good benefits(but expensive), and lots of locations to move around.

    Cons

    Opportunities to be promoted can be scarce, people do come and go alot in my experience and you could potentially be stuck at your level. Biggest con is things constantly change, one week your manager says you can't take certain items or you can loan a certain amount on some items and next week it could be completely different.

    Advice to ManagementAdvice

    Keep things consistent. Have very set structured loan amounts and only change them maybe every 6 months at the earliest. Make it very clear to ALL employees how much to loan/buy items for.

    Recommends
    Neutral Outlook

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