Cash America Reviews

Updated April 17, 2015
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3.1
124 Reviews
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Recommend to a friend
Approve of CEO
Cash America President, CEO, and Director Dan Feehan
Dan Feehan
75 Ratings

Pros
  • Flexibility and opportunity to learn something new every day (in 4 reviews)

  • Good benefits, good atmosphere, challenging (in 5 reviews)

Cons
  • Hours in my position had been dictated reciently by upper management to closing every shift (in 8 reviews)

  • No work/ life balance (that stopped with the bonuses) (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. My experience working for Cash America was great and wonderful experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative/Pawn Broker
    Former Employee - Customer Service Representative/Pawn Broker

    I worked at Cash America

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Cash America offers great benefits.

    Cons

    The downside for working at Cash America is sometimes the hours are long.

    Advice to Management

    Treat all employees equal.

  2. Used to be fun and exciting to go to work every day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cash America full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Not a dull moment, no two days alike. You get the satisfaction of helping people and in same cases you become their adviser and friend.

    Cons

    The job became a paper pusher job in the last few years. Unrealistic expectations by changing unrealistic deadlines, changing directions and strategies every few month and blaming the disasters resulted due to that stupid strategy on the front line managements.

    Advice to Management

    No advice will help. Pawn business is not like any other business and you should not apply strategies that works in other industries.

  3. A great place to cut your teeth if you're looking to get into sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - First Assistant Manager in Georgetown, KY
    Former Employee - First Assistant Manager in Georgetown, KY

    I worked at Cash America part-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    You get a base pay with commission, and you get PLENTY of opportunities to make sales.
    Advancement is based upon skill and performance rather than seniority.
    Benefits for management were comprehensive, surprising for a pawn shop

    Cons

    No benefits for regular sales staff.
    You need a strong stomach and iron will, as many customer WILL test your patience.
    If you are uncomfortable around firearms, I would not recommend a position here.
    Management was expected to work 50+ hours a week.

    Advice to Management

    None to give really, the company has come under new ownership since my departure.

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  5. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pawnbroker in Baytown, TX
    Current Employee - Pawnbroker in Baytown, TX

    I have been working at Cash America

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Working with great people and never just blah day

    Cons

    Alot times the way hours are you get tired and stand on your feet for long time. It can be bit stressful

    Advice to Management

    Allow others to move up better not just favs

  6. Like a love and hate relationship, one day is great the other your being pushed for sales .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pawn Broker in Houston, TX
    Current Employee - Pawn Broker in Houston, TX

    I have been working at Cash America full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Employees and most customers are friendly, hours?? Not much to say

    Cons

    Expected to sale over 10 thousand a month, while doing loans, projects, cleaning and organizing warehouse. Low pay and a laughable commission. Can't make 10k on sales, get written up, 3 write ups and your out. Our core values state that we are family, yeah unless you make 10k on sales a month, if not your out.

    Advice to Management

    Employees matter, they are the reason you are still in business. Your employees work on fear of write ups.

  7. Great company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cash America full-time (more than 8 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Great family environment. Made a lot of life time friends

    Cons

    The company is going through a lot of changes

  8. Higher Standard Pawn Shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shop Manager in Mesa, AZ
    Current Employee - Shop Manager in Mesa, AZ

    I have been working at Cash America

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good Benefits, Direct development of your employees, Personal control of your shop and its performance.

    Cons

    Less upper support, company is transitioning for sale

    Advice to Management

    Don't forget your Core Values and Core Purpose.

  9. Worked for company almost 20 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Fort Worth, TX
    Current Employee - Assistant Manager in Fort Worth, TX

    I have been working at Cash America full-time (more than 10 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Company has good benefits and good incentives for customer service reps..

    Cons

    Company is heading in a negative directions letting a lot of longtime workers go.

    Advice to Management

    A good place to get your feet wet. Learn and move up quickly to gain the experience but move on after gaining the experience for your resume.

  10. Great Company, searching for identity?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cash America

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Cash America has modeled itself and grown to its current level based upon its CORE values. This has allowed them to build a first rate team and grow the business to a level that is top in its field. Great benefits and work environment are just a couple of the pluses with the company.

    Cons

    With the CEO retiring this year, there seems to be a bit of an identity crisis going on. These are growing pains and will certainly be resolved but for now it has created some uncertainty within the workforce. Pawnbrokers have been at the heart of your success and it seems that dynamic is becoming less important.

    Advice to Management

    stabilize the ship and stick to your CORE values and the core business. Don't lose sight of how the business has been built for the last 30 years!

  11. Company is not too bad until you learn the details of how to maximize customer debt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cash America full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good work experience, learned a lot about negotiations and jewelry. Compensation was good, and was a position that you could work the hours scheduled and then clock out and not worry about things during time off.

    Cons

    Company takes advantage of customers. Talk is about satisfying customer needs, but ultimately it is about collecting the most fees from each person walking in the door as possible.

    Advice to Management

    Think about the customers first in each business decision.

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Cash America

 
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