Cash America Reviews

Updated March 23, 2015
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3.1
119 Reviews
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Approve of CEO
Cash America President, CEO, and Director Dan Feehan
Dan Feehan
73 Ratings

Pros
  • Flexibility and opportunity to learn something new every day (in 4 reviews)

  • Good benefits, good atmosphere, challenging (in 5 reviews)

Cons
  • Hours in my position had been dictated reciently by upper management to closing every shift (in 8 reviews)

  • No work/ life balance (that stopped with the bonuses) (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. Worked for company almost 20 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Fort Worth, TX
    Current Employee - Assistant Manager in Fort Worth, TX

    I have been working at Cash America full-time (more than 10 years)

    Pros

    Company has good benefits and good incentives for customer service reps..

    Cons

    Company is heading in a negative directions letting a lot of longtime workers go.

    Advice to ManagementAdvice

    A good place to get your feet wet. Learn and move up quickly to gain the experience but move on after gaining the experience for your resume.

    Recommends
    Negative Outlook
  2. Great company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cash America full-time (more than 8 years)

    Pros

    Great family environment. Made a lot of life time friends

    Cons

    The company is going through a lot of changes

    Recommends
    Negative Outlook
  3. Company is not too bad until you learn the details of how to maximize customer debt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cash America full-time (less than a year)

    Pros

    Good work experience, learned a lot about negotiations and jewelry. Compensation was good, and was a position that you could work the hours scheduled and then clock out and not worry about things during time off.

    Cons

    Company takes advantage of customers. Talk is about satisfying customer needs, but ultimately it is about collecting the most fees from each person walking in the door as possible.

    Advice to ManagementAdvice

    Think about the customers first in each business decision.

    Doesn't Recommend
    Neutral Outlook
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  5. Great Company, searching for identity?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cash America

    Pros

    Cash America has modeled itself and grown to its current level based upon its CORE values. This has allowed them to build a first rate team and grow the business to a level that is top in its field. Great benefits and work environment are just a couple of the pluses with the company.

    Cons

    With the CEO retiring this year, there seems to be a bit of an identity crisis going on. These are growing pains and will certainly be resolved but for now it has created some uncertainty within the workforce. Pawnbrokers have been at the heart of your success and it seems that dynamic is becoming less important.

    Advice to ManagementAdvice

    stabilize the ship and stick to your CORE values and the core business. Don't lose sight of how the business has been built for the last 30 years!

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful

    what it is versus what it was, dramatic negativity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cash America

    Pros

    Employee discounts and holidays off,

    Cons

    Dramatic negative changes in the last couple years, Lots of upper management terminated recently due to corporate restructure, over recent time fear and intimidation are not good motivators, talk one thing then do the opposite, many managers are, untrained, unprofessional, signifiant nepotism to a fault,very gossipy, predetermined attitudes about employees, un attentive to independent thought or problem solving, store management believes they are autonomous, have company wide Core Values that are completely ignored etc.

    Advice to ManagementAdvice

    Be professional !! lose the threat , intimidation factors, Don't let one segment (ohio) lead to having to complete overhaul

    Doesn't Recommend
  7. Greedy company got greedier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Shop Manager in Tucson, AZ
    Current Employee - Assistant Shop Manager in Tucson, AZ

    I have been working at Cash America full-time (more than 3 years)

    Pros

    great co-workers, but most of us are trying to get other jobs.

    Cons

    CA hired a lobbying firm to write a law that was supposed to protect people in the armed forces from losing the items they have in pawn. But at the bottom of the law they threw in a part that allowed us to nearly double the interest we can collect from everyone else. Then they paid the lobby firm to get the bill sponsored and then signed into law. THEN they had us lie to customers by saying that we had to raise our interest because a law said we did. The law they sponsored! They have always been mildly dishonest, but this time they went too far.

    Advice to ManagementAdvice

    they wouldn't listen anyway

  8. Assistant store manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cash America

    Pros

    Great company, excellent training good leaders. Ability to help those who are in need.

    Cons

    Nasty attitudes from some customers

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful

    District manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager in Las Vegas, NV
    Current Employee - District Manager in Las Vegas, NV

    I have been working at Cash America full-time (more than 8 years)

    Pros

    Great work life balance overall

    Cons

    unsure future with the company

    Recommends
    Neutral Outlook
  10. Good Company to earn general experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fort Worth, TX
    Current Employee - Customer Service Representative in Fort Worth, TX

    I have been working at Cash America

    Pros

    Something different every single day.

    Cons

    Sometimes you have to be the bad guy.

    Advice to ManagementAdvice

    Eliminate the Rock Star program, or quit being so stingy with points.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. Make them pay you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Title Pawn Coordinator in Atlanta, GA
    Current Employee - Title Pawn Coordinator in Atlanta, GA

    I have been working at Cash America

    Pros

    I have met some cool and interesting people. Good discounts on jewelry. Decent benefits.

    Cons

    No raises. Disorganized and hectic. Really depressing.

    Advice to ManagementAdvice

    Train everybody in every department.

    Doesn't Recommend
    Positive Outlook

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