Cash America Reviews

Updated July 29, 2015
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3.1
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Recommend to a friend
Approve of CEO
Cash America President, CEO, and Director Dan Feehan
Dan Feehan
94 Ratings

Pros
  • Good benefits, good atmosphere, challenging (in 5 reviews)

  • I'd worked in a small pawn shop for many years prior (in 4 reviews)

Cons
  • or support from upper management (in 8 reviews)

  • No work/ life balance (that stopped with the bonuses) (in 4 reviews)

More Pros and Cons

155 Employee Reviews

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  1. Assistant manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Austin, TX
    Current Employee - Assistant Store Manager in Austin, TX

    I have been working at Cash America full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great benefits and a great honest company

    Cons

    Management takes advantage of scheduling and very inconsiderate

    Advice to Management

    Treat employees better


  2. pawnbroker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pawnbroker in Seattle, WA
    Current Employee - Pawnbroker in Seattle, WA

    I have been working at Cash America (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Every transaction offers an opportunity to build character, integrity, and trust. If you truly enjoy working with people, you can really help them with everyday needs With consistent fairness, intelligence, and patience, you can help build repeat business based on appreciation and a sense of community.

    Cons

    The cult of shop manager can make or break a store. With over ten years of experience and 10 shop managers, the everyday experience can be sublime to awful. Sometimes upper management is unaware of the manager/team success of a particular store or they have ulterior motives. The medical and dental benefits are okay but not anywhere close to what the medical establishment charges. Management increasingly stingy with pay increases and honoring time off. The original family culture of operating a pawnshop (and not a retail business) has largely disappeared. The original Texas crew is sorely missed.

    Advice to Management

    Your employees behind the counter are what make or break your business (with the exception of shop managers mentioned above). The $15 per hour movement in Seattle is where you need to start if you expect to have a good store. It is tough putting up with semi desperate and stressed folks just trying to get through the month. The employees need a supportive manager not one who micromanages and is critical of every transaction. Decide who your competitors truly are and what kind of business you want. A pawnshop is negotiable about everything. Making a deal is what sells product. Telling people you can't go down on an item for a week or 10 days is inviting them to go somewhere else to buy what they need. If you want a profitable retail business, go manage a Walmart. Current trends at Cash America may or may not suggest a store consolidation and/or closures is in the works. Understand that full time at Cash America no longer guarantees a 40 hour week and it has usually been less in 2015. That looks and feels like austerity to employees.


  3. Was Family now Aquaintances

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in West Palm Beach, FL
    Current Employee - Store Manager in West Palm Beach, FL

    I have been working at Cash America full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You have the opportunity to assist & meet every customers need. Most of the time feeling very satisfied you have helped make someones day.

    Cons

    Recent change in upper management has drastictly changed the family feel of the company. Very cut throat type of approach all aspectics that effect the business.

    Advice to Management

    We all understand we in buisness for profit, but we are also an insttution that assist people who dont have any other options left. You hired the managment team to work the field. Allow them to manage.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Marshall, TX
    Former Employee - Store Manager in Marshall, TX

    I worked at Cash America (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very customer focused, good core values, pleasant working enviroment,never boring,great benefits,good training,

    Cons

    Higher Mng.ment comparing different markets expecting same results i.e. sales/loan performance etc.. in a very small town

    Advice to Management

    Ar store level just continue great customer service to upler Mngt. Let the store managers do their job.


  6. District Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Market Manager in Phoenix, AZ
    Former Employee - Market Manager in Phoenix, AZ

    I worked at Cash America full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Lots of loyal employees

    Cons

    - Company lies to customers about interest fees gteoing so far as to hire a lobbying firm to craft legislation disguised as a "military pawn loan" bill that included a rider at the very end increasing the interest rate pawn shops can charge by 4%. Then instructing employees to lie to customers and say "we had to increase our rates, the new law requires it". - stores are unbelievably under-staffed. Payroll doesn't flex during peak times of the year (i.e. - holidays , tax refund season, etc.) - In the past 6 months 3 district and 1 regional manager have left and more are following

    Advice to Management

    Your business has great potential to help people. Instead you seem focused on wringing out every penny from the very people who have made you a success.


  7. Helpful (1)

    Good for a first time job, but no future

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pawn Broker in Phoenix, AZ
    Former Employee - Pawn Broker in Phoenix, AZ

    I worked at Cash America

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Commission once a month of $30-200 depending on how much you sell You can get good stuff for cheap They have the 401k plan

    Cons

    Dealing with guetto customers all day Too many robberies You don't get bonuses as a pawnbroker A pawn broker does basically what a lead does minus the pay A lot of money gets taken out of your paycheck They don't pay your vacation time when you resign They don't care if you have 100 hours of vacation time you won't get paid even if you put your two weeks notice.They don't raise your salary unless you become a manager All managers hate their job and wine about it all day

    Advice to Management

    Raises


  8. Helpful (2)

    Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY

    I worked at Cash America full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It was a nice company to work for no one always over your shoulder

    Cons

    Sold company to a horrible competitor with no warning which was so wrong to me a dedicated employee of 8 years

    Advice to Management

    Treat your tenure employees the way that you would want to be treated


  9. Helpful (1)

    Rapid changes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store in Las Vegas, NV
    Current Employee - Assistant Store in Las Vegas, NV

    I have been working at Cash America (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Laid back atmosphere Profit sharing Less stress than traditional retail

    Cons

    The company is going through some rapid changes. This has led to a lot of good people leaving. There seems to be no structure in place.


  10. Helpful (2)

    District Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cash America

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You have the ability to impact the business without a lot of micromanaging.

    Cons

    The incentive system is not very beneficial for the field, specifically the shop manager and assistant manager.

    Advice to Management

    Review the incentive plan for the field with the ability of the field to be rewarded for a great performance.


  11. crappy job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cash America

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    U get a check every 2 weeks

    Cons

    They started me under minimum wage and when i found out they fired me

    Advice to Management

    No chance



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