Cash America
3.1 of 5 78 reviews
www.cashamerica.com Fort Worth, TX 5000+ Employees

Cash America Reviews

Updated Jun 28, 2014

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3.1 78 reviews

                             

83% Approve of the CEO

Cash America President, CEO, and Director Dan Feehan

Dan Feehan

(52 ratings)

63% of employees recommend this company to a friend
78 Employee Reviews
in

Review Highlights

Pros:
  • "Working in a pawn shop, you learn something new every day and get to meet many interesting clients"
    in 3 reviews
  • "A pawn shop is a great place to work if you value helping others who need money to tide them over until the next paycheck"
    in 3 reviews
Cons:
  • "Hours in my position had been dictated reciently by upper management to closing every shift"
    in 8 reviews
  • "Constantly increasing benefits and then cutting full time to 35 hours a week has caused strain at every level"
    in 5 reviews
  • Show more review highlights

Reviews

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    • Disapproves of CEO

     

    Pawnbroker

    Pawn Broker (Former Employee)
    Greenville, SC

    ProsCo-workers felt like family. Closed on Sundays.

    ConsCorporate was always visiting the store and making new rules.

    Advice to Senior ManagementFollow the rules that you set for everyone else.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    good company

    Manager (Former Employee)
    Atlanta, GA

    Prosfast paced, rapid advancement, not micromanaged

    Conssecondary leadership abysmal in comparison to top leadership

    Advice to Senior Managementensure all leadership functions within the framework of company direction

    Yes, I would recommend this company to a friend

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    Become a pawn company again

    Anonymous Employee (Former Employee)
    DFW, TX

    ProsOffice culture is casual and friendly from the CEO down. You stay busy and things change everyday so there is a lot of variety. Pay was good, at least for me. There are a lot of people with over 10 years with the company which speaks highly of the culture.

    ConsCash America needs to get back to being a pawn company and quit experimenting with fringe lending products like payday loan and auto title. One of the core values is to "bring honor to the team" but there is no honor in taking a desperate persons car away to pay a debt. The IT department is way understaffed.

    The yearly restructuring and culling of employees takes a huge toll on employee moral since almost any Friday could be your last.

    Advice to Senior ManagementSee Cons above

    Yes, I would recommend this company to a friend

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    I really enjoyed my time there.

    Supervisor (Former Employee)
    Houston, TX

    ProsGood benefits, good atmosphere, challenging

    ConsHours are not good for a work life balance

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    A company with integrity that is going places

    Director (Former Employee)
    Fort Worth, TX

    ProsThe leadership is trustworthy and fair. You can count on their integrity in all actions. The leadership has vision and even after a stumble they pick themselves up and plan for the next home run. They value their management and non management employees and reward everyone.

    ConsLike any company that is growing there are growing pains and the occasional bad egg in the bunch. But these are eventually removed.
    They currently are doing some soul searching after the failed Mexico expansion.

    Advice to Senior ManagementStay true to your integrity and never compromise. Stay on guard against bad actors that would hijack the core values that the company has stood for. Also foster the truth and open sharing culture that can guard against disasters in the making like the cashlinx system.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great

    Customer Service Representative (Current Employee)
    Fort Worth, TX

    ProsEnvironment is great, the people you work with are really nice. At the store level management is very understanding and helpful when it came to training.

    Consnot all the stores have good managers. Sometimes if you are lead you have to do everything yourself.

    Advice to Senior ManagementN/a

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Overall Just Okay

    Anonymous Employee (Former Employee)

    ProsDecent pay, every day is different, great customers

    ConsUpper management too focused on keeping their jobs instead of doing a good job.

    No, I would not recommend this company to a friend

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    renewing

    Customer Service Representative (Former Employee)
    Kansas City, MO

    Prosgreat customer base . good public utility

    Constoo much like a white collar enviornment , when its a pawn shop

    Advice to Senior Managementbecome more people friendly , more down to earth especially since you deal with the public

    No, I would not recommend this company to a friend

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    Information Technology Intern

    IT Intern (Current Employee)
    Fort Worth, TX

    ProsWas exposed to several sub departments within the IT department. Was able to get insight and professional advice from managers/executives.

    ConsInternship was for an eight week period. Which in my opinion it could have been extended to ten weeks.

    Advice to Senior ManagementIt was a great overall experience and I am grateful that I was able to have this opportunity.

    Yes, I would recommend this company to a friend

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    A company going downhill

    Anonymous Employee (Former Employee)

    ProsReasonable hours, decent pay, great customer service culture, good training

    ConsThey change so much on a daily basis, it is hard for folks in the field to keep up. There is no consistency in anything they do. My first 8 years with the company were great, they lived their core values. The last 2, terrible. They are having high turnover, cutting payroll hours in shops. Has become a culture of every man for himself with back stabbing and no loyalty.

    Advice to Senior ManagementYou would do better as a company if you came up with some consistency rather than having knee jerk reactions to every little thing. Get back to your core values, it is what made you great. You are so far from them, it isn't even the same company I started with anymore.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Cash America reviews and ratings — including employee satisfaction and approval rating for Cash America CEO Dan Feehan. All 78 reviews posted anonymously by Cash America employees.