Cash America

www.cashamerica.com

Cash America Reviews

Updated January 28, 2015
Updated January 28, 2015
110 Reviews
3.0
110 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cash America President, CEO, and Director Dan Feehan
Dan Feehan
72 Ratings

Review Highlights

Pros
  • Flexibility and opportunity to learn something new every day (in 4 reviews)

  • Good benefits, good atmosphere, challenging (in 5 reviews)


Cons
  • Hours in my position had been dictated reciently by upper management to closing every shift (in 8 reviews)

  • No work/ life balance (that stopped with the bonuses) (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Make them pay you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Title Pawn Coordinator in Atlanta, GA
    Current Employee - Title Pawn Coordinator in Atlanta, GA

    I have been working at Cash America

    Pros

    I have met some cool and interesting people. Good discounts on jewelry. Decent benefits.

    Cons

    No raises. Disorganized and hectic. Really depressing.

    Advice to ManagementAdvice

    Train everybody in every department.

    Doesn't Recommend
    Positive Outlook
  2.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Chicago, IL
    Current Employee - Manager in Chicago, IL

    I have been working at Cash America

    Pros

    Great people, will support one another. Management and employees are the best. Training is constant and will help you grow as an employee.

    Cons

    You will have to work long hours and depending on the month you may have to work 50 hours a week depending on staffing.

    Advice to ManagementAdvice

    Will help you grow and become a great leader

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Never boring-the day flies by. Never enough time or people to get everything done. High paced job with lots of autonomy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pawn Shop Manager
    Former Employee - Pawn Shop Manager

    I worked at Cash America

    Pros

    If you work hard and have a good attitude and demeanor, you will always have a job. Being retail, you have to be willing to work most weekends, including Sundays, but the shops are closed on the major holidays. Pawnbrokers now get a small commission, which raises pay to well above minimum wage. Hour lunches are good, but make the day longer, which can stretch from 9 am until 8 pm, with a max of 40 hours per week. You get to see a lot of merchandise and get some sort of discount, which can be very subjective. Vacation and personal time are granted early on, but don't roll over if not used. 401(k) match is standard. If an hourly employee works hard and can motivate others, promotion within the shop is almost given, as most folks don't have the aptitude for any type of management position. Most of the people working in the stores are great, but overworked.

    Cons

    Pay, long hours, vacation and personal time don't roll over, badly conceived and partly irrelevant training program, inconsistent employee discount (no system).
    For Shop Managers plan on working many more than the 45 hours that are "planned." 60 - 70 hours are the rule. There is a ton of admin to be done, as well as picking up the slack left by running understaffed. Extremely difficult to attract hourly employees with next to no support from corporate. Attracting, screening and hiring new people is expressly the responsibility of the shop. You're supposed to go out and talk to people in other businesses and get them interested in changing jobs. Really? If you're understaffed, how do you leave your shop to drive around to talk to people who are on the clock at their workplace? That is silly and ineffective. Cash America is a billion dollar company which just cut dozens of tenured admin and field people to satisfy stockholders (upper management being among the stockholders being satisfied) and they won't budget a few people to look for support for the shops, where the money is made. Training for pawnbrokers is uncoordinated, the training manual outdated and the timeline not logical for what needs to be learned when. Every admin task is tied to a deadline that most be met, or else. The core values are irrelevant, because it's only about the money! For many managers, the work-life scale is tipped decidedly in the direction of work. And for the amount of work, the compensation is too low and the bonuses small, being dependent on factors that cannot be influenced to a large extent by the shop management, especially when understaffed. Besides focusing on the core pawn and retail business,the shop staff has to post items to sell on craigslist as well as on EBay, which takes staff away from live in-store customers. In order to attract more business, how about paying for radio advertising and on-line banners to make people aware of the great deals to be had in the shops and to attract more employees?

    Advice to ManagementAdvice

    Hire permanent staff to continually supply new employees for the shops and increase the budgeted hours allowed in order to get all of the work done in a rational manner.

    Focus on a way to retain valuable employees instead of having to replace and retrain them:
    -pay a living wage to pawnbrokers and the rest of the staff, who are responsible for making decisions about making pawn loans in the hundreds and thousands of dollars;
    -replace the complicated bonus compensation calculation to one that is based on a simple comparison to prior year. The way to increase revenue still stays the same: increase sales and loan balance;
    -be more liberal about rolling over at least the personal time, which is only three days per year, anyway;
    -budget some money for in-store fun and food to relieve the stress related to dealing with grumpy customers.

    Cut out the ineffective craigslist postings, which do not increase foot traffic in the shops, as these customers are primarily trying to bargain online to a price that isn't realistic and these customers hardly ever visit the shops. This is just an added burden on the stores.

    Reduce the flood of emails, information and online classes to only that which is absolutely necessary. Just because something can be done on-line doesn't mean it has to.

    Automatize the revenue tracking for key numbers and have this posted for access in the individual markets for easy access without sending email, which just clogs the system.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Black and white

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Shop Manager in Mesa, AZ
    Former Employee - Assistant Shop Manager in Mesa, AZ

    I worked at Cash America

    Pros

    flexible schedules, easy going job, employee discounts, great work experience. learn about everyday products. very socially active with customers.

    Cons

    deal with angry customers. managers are not up to par. corporate environment. too much output for the pay. boring when slow.

    Advice to ManagementAdvice

    Take an interest in the business.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Good Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Cash America

    Pros

    Good pay, employee discounts, vacation after 6 months and 401k with company match.

    Cons

    No work/life balance. Heavy lifting, no upper management support.

    Advice to ManagementAdvice

    Listen to employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Cash America/Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cash America full-time (more than 10 years)

    Pros

    The pay and benefits are better than most. Management hours total out to be 45 hours a week, which is better than most places and we are closed on every Sunday. I would've given higher reviews but things have really changed. I probably would have give 4's and 5's across the board a few years ago.

    Cons

    The company has just gone through some vast changes, which can be a little scary. Also, they seem to be getting away from their core business and how it used to be…more interested in programs than the people and bottom line.

    Recommends
    Neutral Outlook
  8.  

    Overall good experience, fun laid back job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pawnbroker in Tyler, TX
    Current Employee - Pawnbroker in Tyler, TX

    I have been working at Cash America full-time (more than a year)

    Pros

    Fair pay, easy work, good hours, good benefits(but expensive), and lots of locations to move around.

    Cons

    Opportunities to be promoted can be scarce, people do come and go alot in my experience and you could potentially be stuck at your level. Biggest con is things constantly change, one week your manager says you can't take certain items or you can loan a certain amount on some items and next week it could be completely different.

    Advice to ManagementAdvice

    Keep things consistent. Have very set structured loan amounts and only change them maybe every 6 months at the earliest. Make it very clear to ALL employees how much to loan/buy items for.

    Recommends
    Neutral Outlook
  9.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cash America

    Pros

    Good benefits, good training

    Cons

    Hours, slow compensation
    Does not close in extremely bad weather

    Advice to ManagementAdvice

    Pay employees what they're worth

    Recommends
    Positive Outlook
  10.  

    10 years shop manager/ IT shop support desk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shop Manager/IT InfrastructureSupport in Fort Worth, TX
    Former Employee - Shop Manager/IT InfrastructureSupport in Fort Worth, TX

    I worked at Cash America full-time (more than 10 years)

    Pros

    Field work was exciting and new everyday always offering new challenges. Family oriented environment company wide. Good comparable benefits package. Opportunity to advance and excel in other areas of the company. The IT department has great leadership and is treated more like a support desk to the shops opposed to your typical call center. Employees are always willing to help each other out in all aspects of the company.

    Cons

    Shop managers often work 60 plus hours a week leading to a bad work life balance. Shop employees are underpaid for what is expected of them leading to a high turnover. Bad corporate decisions have recently led to corporate lay-offs in order to appease the shareholders. With new leadership and the announcement of CEO retiring this year the company appears to be getting rid of the old and bringing in the new. Good or bad Cash America is changing leaving some left to wonder and current employees not sure where they stand.

    Advice to ManagementAdvice

    Understand that knowledge is power. Recent lay-offs have cut the very backbone and foundation Cash America was built on. The pawn industry is unique and not a typical retail outlet. Having employees in key positions throughout the company that understand what it takes to successfully run and maintain storefronts is a good thing. Keep your employees happy and don't forget this is a pawnshop. Success is built on people and relationships.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    They could be great but choose mediocrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in Memphis, TN
    Current Employee - Associate in Memphis, TN

    I have been working at Cash America full-time (more than 3 years)

    Pros

    Never a dull moment! The pawn industry is so diverse and interesting.

    Cons

    The company spends large amounts of time, money and effort to promote their core values but it's all talk. True families do not see each other as expendable or as threats. Fear and gossip are the norm and at this point, no one is safe. Even tenure, loyalty and great performance will not save you from the ax with this company. It's every man for himself and getting worse every day. The company is about the shareholder only. Customers, employees and true revenue no longer hold any relevance or value.

    Advice to ManagementAdvice

    Some soul searching is required. Who is the captain of this ship? Stop the business 101 text book responses and actually communicate a clear vision and direction for this company. Decide to be in the pawn business again and this company may be great again.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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