Cash America Reviews

Updated July 29, 2015
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155 Employee Reviews

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  1. assistant manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Cash America full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    lead by a group of leaders who have a extensive understanding of the pawn business, they provide all the help and support for there managers down to there customer service reps.

    Cons

    customers can be a bit difficult and irate.

    Advice to Management

    continue with the growth of the employees


  2. I love working here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Worth, TX
    Current Employee - Anonymous Employee in Fort Worth, TX

    I have been working at Cash America full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great corporate culture!. My direct supervisor is very supportive to me and encourages me to expand my knowledge and training to allow me more options for advancement. The other management in the company, including the executives that I interact with are always very appreciative of the job I do and make sure to let me and my boss know about their appreciation.

    Cons

    There are some current adjustment issues with the company due to some recent changes. Cash America has spun off its online lending into a separate public company. There have been some personnel changes and moves because of this separation that will take some time to settle down and my result in some short term difficulties as they figure this out. Although the switch of company focus back to the Pawn and Retail side is a great path in the long term, it will include some difficult adjustment time.

    Advice to Management

    Be careful about possible employee burn out during this difficult transition, as a lot of departments are doing so much more work with, in some cases, less that half of their previous staff levels.


  3. District Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Market Manager in Phoenix, AZ
    Former Employee - Market Manager in Phoenix, AZ

    I worked at Cash America full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Lots of loyal employees

    Cons

    - Company lies to customers about interest fees gteoing so far as to hire a lobbying firm to craft legislation disguised as a "military pawn loan" bill that included a rider at the very end increasing the interest rate pawn shops can charge by 4%. Then instructing employees to lie to customers and say "we had to increase our rates, the new law requires it". - stores are unbelievably under-staffed. Payroll doesn't flex during peak times of the year (i.e. - holidays , tax refund season, etc.) - In the past 6 months 3 district and 1 regional manager have left and more are following

    Advice to Management

    Your business has great potential to help people. Instead you seem focused on wringing out every penny from the very people who have made you a success.


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  5. Helpful (2)

    Not going down with this ship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Antonio, TX
    Current Employee - Customer Service Representative in San Antonio, TX

    I have been working at Cash America full-time

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Customer interactions, discounts, hours of work, and training.

    Cons

    This company did away with giving store level (none management) employees their yearly raise. You must now exceed in $15,000.00 in sales in order to get a 3% commission or 2.5% if under. If you don't make over $10,000.00 in sales, you get written up

    Advice to Management

    You're over worked and underpaid


  6. Okay to work for if you are young.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shop Manager in Midwest City, OK
    Former Employee - Shop Manager in Midwest City, OK

    I worked at Cash America (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great company to work for if you love being in the middle of customer service and helping people on an everyday basis. Management is not a good position to take

    Cons

    Oklahoma region has terrible upper management w/ no support.

    Advice to Management

    Look into you MM before you lose more good folks


  7. Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Worth, TX
    Current Employee - Anonymous Employee in Fort Worth, TX

    I have been working at Cash America part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Laid back, fun work environment

    Cons

    The too laid back environment can be a little confusing for a new entrant.


  8. Cash America

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pawnbroker
    Current Employee - Pawnbroker

    I have been working at Cash America full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Commission, diacounts, events, pay and they become like family

    Cons

    There isn't really much negative.


  9. crappy job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cash America

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    U get a check every 2 weeks

    Cons

    They started me under minimum wage and when i found out they fired me

    Advice to Management

    No chance


  10. A company that believes in People

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Worth, TX
    Former Employee - Anonymous Employee in Fort Worth, TX

    I worked at Cash America (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A great company to make a career with.

    Cons

    Low turn over makes promotions challenging.


  11. Great Company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Jackson, MI
    Current Employee - Customer Service Supervisor in Jackson, MI

    I have been working at Cash America full-time (More than 3 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    benefits, 401k, vacation, personal and sick time

    Cons

    pay scale is average, no room for advancement, Michigan market is closing



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