Cash America Reviews

Updated August 30, 2015
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163 Employee Reviews

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  1. Was Family now Aquaintances

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in West Palm Beach, FL
    Current Employee - Store Manager in West Palm Beach, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cash America full-time

    Pros

    You have the opportunity to assist & meet every customers need. Most of the time feeling very satisfied you have helped make someones day.

    Cons

    Recent change in upper management has drastictly changed the family feel of the company. Very cut throat type of approach all aspectics that effect the business.

    Advice to Management

    We all understand we in buisness for profit, but we are also an insttution that assist people who dont have any other options left. You hired the managment team to work the field. Allow them to manage.


  2. Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Marshall, TX
    Former Employee - Store Manager in Marshall, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cash America (More than 8 years)

    Pros

    Very customer focused, good core values, pleasant working enviroment,never boring,great benefits,good training,

    Cons

    Higher Mng.ment comparing different markets expecting same results i.e. sales/loan performance etc.. in a very small town

    Advice to Management

    Ar store level just continue great customer service to upler Mngt. Let the store managers do their job.


  3. Helpful (2)

    District Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You have the ability to impact the business without a lot of micromanaging.

    Cons

    The incentive system is not very beneficial for the field, specifically the shop manager and assistant manager.

    Advice to Management

    Review the incentive plan for the field with the ability of the field to be rewarded for a great performance.


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  5. Helpful (1)

    Good for a first time job, but no future

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pawn Broker in Phoenix, AZ
    Former Employee - Pawn Broker in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook

    Pros

    Commission once a month of $30-200 depending on how much you sell You can get good stuff for cheap They have the 401k plan

    Cons

    Dealing with guetto customers all day Too many robberies You don't get bonuses as a pawnbroker A pawn broker does basically what a lead does minus the pay A lot of money gets taken out of your paycheck They don't pay your vacation time when you resign They don't care if you have 100 hours of vacation time you won't get paid even if you put your two weeks notice.They don't raise your salary unless you become a manager All managers hate their job and wine about it all day

    Advice to Management

    Raises


  6. Helpful (2)

    Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cash America full-time (More than 8 years)

    Pros

    It was a nice company to work for no one always over your shoulder

    Cons

    Sold company to a horrible competitor with no warning which was so wrong to me a dedicated employee of 8 years

    Advice to Management

    Treat your tenure employees the way that you would want to be treated


  7. Good Times

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SME in Fort Worth, TX
    Former Employee - SME in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cash America full-time (More than a year)

    Pros

    Room for growth, growth encouraged, and the management is open to suggestions. Overall a good and challenging place to work. Good work / life balance.

    Cons

    Career paths must be inquired about, help in attaining job related certifications must be sought after and do not seem to openly made available.

    Advice to Management

    Improvements to interdepartmental communications and maintain a continuing education / job relevant certification budget. Maintain the core values.


  8. Helpful (1)

    Rapid changes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store in Las Vegas, NV
    Current Employee - Assistant Store in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cash America (More than a year)

    Pros

    Laid back atmosphere Profit sharing Less stress than traditional retail

    Cons

    The company is going through some rapid changes. This has led to a lot of good people leaving. There seems to be no structure in place.


  9. Management treats employees well,which helps us give 100 % to the customers.

    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Fort Worth, TX
    Current Employee - Customer Service Representative in Fort Worth, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Cash America part-time (Less than a year)

    Pros

    You get a hourly rate, plus a sales bonus at the end of each month,personally more money has done no harm.

    Cons

    Some of the challenges are meeting the sales quota for the bonus,you do not want to be at the bottom of the barrel every month.

    Advice to Management

    Keep up the good work!


  10. assistant manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook

    I worked at Cash America full-time (Less than a year)

    Pros

    lead by a group of leaders who have a extensive understanding of the pawn business, they provide all the help and support for there managers down to there customer service reps.

    Cons

    customers can be a bit difficult and irate.

    Advice to Management

    continue with the growth of the employees


  11. District Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Market Manager in Phoenix, AZ
    Former Employee - Market Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cash America full-time (More than a year)

    Pros

    Lots of loyal employees

    Cons

    - Company lies to customers about interest fees gteoing so far as to hire a lobbying firm to craft legislation disguised as a "military pawn loan" bill that included a rider at the very end increasing the interest rate pawn shops can charge by 4%. Then instructing employees to lie to customers and say "we had to increase our rates, the new law requires it". - stores are unbelievably under-staffed. Payroll doesn't flex during peak times of the year (i.e. - holidays , tax refund season, etc.) - In the past 6 months 3 district and 1 regional manager have left and more are following

    Advice to Management

    Your business has great potential to help people. Instead you seem focused on wringing out every penny from the very people who have made you a success.



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