Cash America

  www.cashamerica.com
  www.cashamerica.com

Cash America Reviews

Updated December 3, 2014
Updated December 3, 2014
99 Reviews
3.1
99 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cash America President, CEO, and Director Dan Feehan
Dan Feehan
66 Ratings

Review Highlights

Pros
  • Flexibility and opportunity to learn something new every day (in 4 reviews)

  • Good benefits, good atmosphere, challenging (in 5 reviews)


Cons
  • Hours in my position had been dictated reciently by upper management to closing every shift (in 8 reviews)

  • No work/ life balance (that stopped with the bonuses) (in 4 reviews)

More Highlights

Employee Reviews

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  1.  

    Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fort Worth, TX
    Former Employee - Customer Service Representative in Fort Worth, TX

    I worked at Cash America part-time (less than an year)

    Pros

    You get to meet new people. Some GREAT and some just HORRIBLE.

    p.s. I QUITE. It was the best choice I made!

    Cons

    The Store manager is UNPROFESSIONAL and the mangers are young. The reason I said, "young" is because when you bump someone up to manager. You need to be sure they are PROFESSIONAL, and MENTALLY stabled enough to handle mutable tasks. The store manager was indeed thinking only about color, had a bad attitude, and NEVER worked. Unless she knew that the district manager was coming in. Which I personally think they should just do a random pop up. Her and 2 of the managers that worked up there was always on the phone. She always had me which people to train me. The training was not difficult but confusing, because they would have you train with everyone and everyone had different ways of doing things. So when you learn a certain way and is told that way is wrong and then is told that, that way is wrong too it gets confusing.

    Advice to ManagementAdvice

    Learn how to be professional. Learn how to speak to people and how to take time out for sitting on your bottom and teaching someone. Don't always leave and come back, then not do anything. Don't just give out manager badges just because a person been there a while. Make sure that person is ready to take on the responsibility of having to do extra. Don't take down on someone if they mess up once. Just give some encouragement and tell them what they did wrong and how to fix it. Teach it to your managers to, when you are not around. Let them now UNPROFESSIONAL-ISM is NOT tolerated in the work place. Also Store Manger should not say, "Well since your are BLACK you would do good in this area. Because there is mostly BLACKS coming in. And you know how BLACK people get loud."
    SOMETHING YOU SHOULD NOT SAY IN A INTERVIEW.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Decent company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cash America

    Pros

    Good benefits. Flexible hours. Decent pay

    Cons

    Hardworking. Expect you to put the job above all else

  3. 2 people found this helpful  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Market Manager in Cleveland, OH
    Current Employee - Market Manager in Cleveland, OH

    I have been working at Cash America full-time (more than 3 years)

    Pros

    Good leadership at the top, average compensation, good work-life balance.

    Cons

    Limited to no career advancement, no raises, employees not valued.

    Advice to ManagementAdvice

    Give your employees that work hard a chance to move up the career ladder if they want to.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    If you are looking for a check every other week and nothing else, this is the right place to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Kissimmee, FL
    Current Employee - Customer Service Representative in Kissimmee, FL

    I have been working at Cash America full-time (more than an year)

    Pros

    You learn about everything pretty much, flexible schedules, not too bad environment depending the store, good benefits for full time employees.

    Cons

    lack of opportunity to move up, a lot of unfair situations, treat their employees bad, they pay more to the new employees than the old employees who already know everything about the store and customers. The raise is once a year and is only few cents depending on the performance. leadership is based on who you know not what you know. management do whatever they want even is against their policies.

    Advice to ManagementAdvice

    Evaluate more the top managers and how they treat their employees, give the employees the opportunity to express themselves about management rating their performance.

    Doesn't Recommend
  6.  

    Each day is never the same.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Leader in Burien, WA
    Current Employee - Shift Leader in Burien, WA

    I have been working at Cash America full-time (more than 3 years)

    Pros

    Flexible scheduling and good discounts

    Cons

    Customers can be very rude and overbearing...

    Advice to ManagementAdvice

    Difficult to get promoted.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    dishonest at a regional level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Shop Manager in Phoenix, AZ
    Former Employee - Assistant Shop Manager in Phoenix, AZ

    I worked at Cash America full-time (more than 3 years)

    Pros

    good co-workers, profit sharing is ok

    Cons

    I left because of the dishonesty at a corporate/regional level. They paid a lobbying group a ton of money to write a bogus law about military personel who have things in pawn (its an Arizona law only) then they tacked on a rider that raised the max interest we could charge on loans. Then they told us to tell customers that "we had to follow the law and raise the amount of interest we charge". Which is a lie because the law only raised the max interest, it didn't dictate how much we HAD to charge. The first day after it went into effect I told a regular customer who had several small items in pawn about the rate change. she's in her 70's and when i told her she started crying and saying that it may only be a few dollars to us, but for her it was the difference between eating for a day or not. The next day i quit; I couldn't take it!

    Advice to ManagementAdvice

    Your customers count on you for small loans that help them survive. You have destroyed the trust you had with your customers and employees in Arizona!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Bad time to be a Cash American

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shop Manager
    Current Employee - Shop Manager

    I have been working at Cash America full-time (more than 8 years)

    Pros

    Closed Sundays....for now.
    401k....for now
    Paid vacations...if you're allow to take them.

    Cons

    More and more hours piled on Managers with no raises and cuts in bonuses over the last two years (Bonus? What's that?). Closing stores and massive cuts in personnel. Expect to work 55+ hrs per week as a Manager. No work/ life balance (that stopped with the bonuses). It's all about the shareholders now.

    Advice to ManagementAdvice

    I'm afraid there is little hope for Cash America now.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    No longer a Pawn Shop.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Shop Manager in Atlanta, GA
    Current Employee - Assistant Shop Manager in Atlanta, GA

    I have been working at Cash America full-time (more than 8 years)

    Pros

    Customer interactions, 401k, locations,med, dental

    Cons

    Inconsistency. Atlanta market managers would rather hire outside MT. Instead of developing internal prospects. I'm following their lead and taking my 10 years of service/exp. elsewhere.

    Advice to ManagementAdvice

    Develop your people. Send a seasoned OPs Dir to ATL to restore Legacy shop standards. You would think PM aquired us and not the other way around.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    A career with lots of challenging opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Cash America

    Pros

    At a pawn shop everyday is different from the last. Never boring. Always have an opportunity to learn more. Your expertise is encouraged and solicited.

    Cons

    You must be skilled at helping people in difficult circumstances. Requires exorbitant amounts of patience.

    Advice to ManagementAdvice

    Management is great and supports a good work/life balance.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Accounting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Fort Worth, TX
    Current Employee - Anonymous Employee in Fort Worth, TX

    I have been working at Cash America full-time (more than 3 years)

    Pros

    Good benefit plans. The company has good professionals, and a lot of them have a lot of experience. HR has the correct experience, and the right attitude.

    Cons

    Too much politics. The balance score card is such a disappointing evaluation. They tell you they are not going to give the highest score because they do not want to pay bonuses even if they are part of your hiring package. They say you can grow within the company, but the reality is that they don't have enough room to grow. There's a high turnover.

    Advice to ManagementAdvice

    Promote based on the knowledge, and experience of an employee and not based on favoritism. People are bored, and the work load should be more efficient.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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