Cash America Reviews

Updated April 26, 2015
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  1. Great company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cash America full-time (More than 8 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Great family environment. Made a lot of life time friends

    Cons

    The company is going through a lot of changes

  2. Higher Standard Pawn Shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shop Manager in Mesa, AZ
    Current Employee - Shop Manager in Mesa, AZ

    I have been working at Cash America

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good Benefits, Direct development of your employees, Personal control of your shop and its performance.

    Cons

    Less upper support, company is transitioning for sale

    Advice to Management

    Don't forget your Core Values and Core Purpose.

  3. Worked for company almost 20 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Fort Worth, TX
    Current Employee - Assistant Manager in Fort Worth, TX

    I have been working at Cash America full-time (More than 10 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Company has good benefits and good incentives for customer service reps..

    Cons

    Company is heading in a negative directions letting a lot of longtime workers go.

    Advice to Management

    A good place to get your feet wet. Learn and move up quickly to gain the experience but move on after gaining the experience for your resume.

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  5. Great Company, searching for identity?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cash America

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Cash America has modeled itself and grown to its current level based upon its CORE values. This has allowed them to build a first rate team and grow the business to a level that is top in its field. Great benefits and work environment are just a couple of the pluses with the company.

    Cons

    With the CEO retiring this year, there seems to be a bit of an identity crisis going on. These are growing pains and will certainly be resolved but for now it has created some uncertainty within the workforce. Pawnbrokers have been at the heart of your success and it seems that dynamic is becoming less important.

    Advice to Management

    stabilize the ship and stick to your CORE values and the core business. Don't lose sight of how the business has been built for the last 30 years!

  6. Company is not too bad until you learn the details of how to maximize customer debt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cash America full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good work experience, learned a lot about negotiations and jewelry. Compensation was good, and was a position that you could work the hours scheduled and then clock out and not worry about things during time off.

    Cons

    Company takes advantage of customers. Talk is about satisfying customer needs, but ultimately it is about collecting the most fees from each person walking in the door as possible.

    Advice to Management

    Think about the customers first in each business decision.

  7. Helpful (2)

    District manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager in Las Vegas, NV
    Current Employee - District Manager in Las Vegas, NV

    I have been working at Cash America full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great work life balance overall

    Cons

    unsure future with the company

  8. Assistant store manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cash America

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company, excellent training good leaders. Ability to help those who are in need.

    Cons

    Nasty attitudes from some customers

  9. Good Company to earn general experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fort Worth, TX
    Current Employee - Customer Service Representative in Fort Worth, TX

    I have been working at Cash America

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Something different every single day.

    Cons

    Sometimes you have to be the bad guy.

    Advice to Management

    Eliminate the Rock Star program, or quit being so stingy with points.

  10. Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Chicago, IL
    Current Employee - Manager in Chicago, IL

    I have been working at Cash America

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people, will support one another. Management and employees are the best. Training is constant and will help you grow as an employee.

    Cons

    You will have to work long hours and depending on the month you may have to work 50 hours a week depending on staffing.

    Advice to Management

    Will help you grow and become a great leader

  11. Make them pay you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Title Pawn Coordinator in Atlanta, GA
    Current Employee - Title Pawn Coordinator in Atlanta, GA

    I have been working at Cash America

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    I have met some cool and interesting people. Good discounts on jewelry. Decent benefits.

    Cons

    No raises. Disorganized and hectic. Really depressing.

    Advice to Management

    Train everybody in every department.

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