Cash America Reviews

Updated March 23, 2015
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  1. 3 people found this helpful

    Never boring-the day flies by. Never enough time or people to get everything done. High paced job with lots of autonomy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pawn Shop Manager
    Former Employee - Pawn Shop Manager

    I worked at Cash America

    Pros

    If you work hard and have a good attitude and demeanor, you will always have a job. Being retail, you have to be willing to work most weekends, including Sundays, but the shops are closed on the major holidays. Pawnbrokers now get a small commission, which raises pay to well above minimum wage. Hour lunches are good, but make the day longer, which can stretch from 9 am until 8 pm, with a max of 40 hours per week. You get to see a lot of merchandise and get some sort of discount, which can be very subjective. Vacation and personal time are granted early on, but don't roll over if not used. 401(k) match is standard. If an hourly employee works hard and can motivate others, promotion within the shop is almost given, as most folks don't have the aptitude for any type of management position. Most of the people working in the stores are great, but overworked.

    Cons

    Pay, long hours, vacation and personal time don't roll over, badly conceived and partly irrelevant training program, inconsistent employee discount (no system).
    For Shop Managers plan on working many more than the 45 hours that are "planned." 60 - 70 hours are the rule. There is a ton of admin to be done, as well as picking up the slack left by running understaffed. Extremely difficult to attract hourly employees with next to no support from corporate. Attracting, screening and hiring new people is expressly the responsibility of the shop. You're supposed to go out and talk to people in other businesses and get them interested in changing jobs. Really? If you're understaffed, how do you leave your shop to drive around to talk to people who are on the clock at their workplace? That is silly and ineffective. Cash America is a billion dollar company which just cut dozens of tenured admin and field people to satisfy stockholders (upper management being among the stockholders being satisfied) and they won't budget a few people to look for support for the shops, where the money is made. Training for pawnbrokers is uncoordinated, the training manual outdated and the timeline not logical for what needs to be learned when. Every admin task is tied to a deadline that most be met, or else. The core values are irrelevant, because it's only about the money! For many managers, the work-life scale is tipped decidedly in the direction of work. And for the amount of work, the compensation is too low and the bonuses small, being dependent on factors that cannot be influenced to a large extent by the shop management, especially when understaffed. Besides focusing on the core pawn and retail business,the shop staff has to post items to sell on craigslist as well as on EBay, which takes staff away from live in-store customers. In order to attract more business, how about paying for radio advertising and on-line banners to make people aware of the great deals to be had in the shops and to attract more employees?

    Advice to ManagementAdvice

    Hire permanent staff to continually supply new employees for the shops and increase the budgeted hours allowed in order to get all of the work done in a rational manner.

    Focus on a way to retain valuable employees instead of having to replace and retrain them:
    -pay a living wage to pawnbrokers and the rest of the staff, who are responsible for making decisions about making pawn loans in the hundreds and thousands of dollars;
    -replace the complicated bonus compensation calculation to one that is based on a simple comparison to prior year. The way to increase revenue still stays the same: increase sales and loan balance;
    -be more liberal about rolling over at least the personal time, which is only three days per year, anyway;
    -budget some money for in-store fun and food to relieve the stress related to dealing with grumpy customers.

    Cut out the ineffective craigslist postings, which do not increase foot traffic in the shops, as these customers are primarily trying to bargain online to a price that isn't realistic and these customers hardly ever visit the shops. This is just an added burden on the stores.

    Reduce the flood of emails, information and online classes to only that which is absolutely necessary. Just because something can be done on-line doesn't mean it has to.

    Automatize the revenue tracking for key numbers and have this posted for access in the individual markets for easy access without sending email, which just clogs the system.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cash America

    Pros

    Good benefits, good training

    Cons

    Hours, slow compensation
    Does not close in extremely bad weather

    Advice to ManagementAdvice

    Pay employees what they're worth

    Recommends
    Positive Outlook
  3. Black and white

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Shop Manager in Mesa, AZ
    Former Employee - Assistant Shop Manager in Mesa, AZ

    I worked at Cash America

    Pros

    flexible schedules, easy going job, employee discounts, great work experience. learn about everyday products. very socially active with customers.

    Cons

    deal with angry customers. managers are not up to par. corporate environment. too much output for the pay. boring when slow.

    Advice to ManagementAdvice

    Take an interest in the business.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. Good Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Cash America

    Pros

    Good pay, employee discounts, vacation after 6 months and 401k with company match.

    Cons

    No work/life balance. Heavy lifting, no upper management support.

    Advice to ManagementAdvice

    Listen to employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful

    what it is versus what it was, dramatic negativity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cash America

    Pros

    Employee discounts and holidays off,

    Cons

    Dramatic negative changes in the last couple years, Lots of upper management terminated recently due to corporate restructure, over recent time fear and intimidation are not good motivators, talk one thing then do the opposite, many managers are, untrained, unprofessional, signifiant nepotism to a fault,very gossipy, predetermined attitudes about employees, un attentive to independent thought or problem solving, store management believes they are autonomous, have company wide Core Values that are completely ignored etc.

    Advice to ManagementAdvice

    Be professional !! lose the threat , intimidation factors, Don't let one segment (ohio) lead to having to complete overhaul

    Doesn't Recommend
  7. Greedy company got greedier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Shop Manager in Tucson, AZ
    Current Employee - Assistant Shop Manager in Tucson, AZ

    I have been working at Cash America full-time (more than 3 years)

    Pros

    great co-workers, but most of us are trying to get other jobs.

    Cons

    CA hired a lobbying firm to write a law that was supposed to protect people in the armed forces from losing the items they have in pawn. But at the bottom of the law they threw in a part that allowed us to nearly double the interest we can collect from everyone else. Then they paid the lobby firm to get the bill sponsored and then signed into law. THEN they had us lie to customers by saying that we had to raise our interest because a law said we did. The law they sponsored! They have always been mildly dishonest, but this time they went too far.

    Advice to ManagementAdvice

    they wouldn't listen anyway

  8. Cash America/Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cash America full-time (more than 10 years)

    Pros

    The pay and benefits are better than most. Management hours total out to be 45 hours a week, which is better than most places and we are closed on every Sunday. I would've given higher reviews but things have really changed. I probably would have give 4's and 5's across the board a few years ago.

    Cons

    The company has just gone through some vast changes, which can be a little scary. Also, they seem to be getting away from their core business and how it used to be…more interested in programs than the people and bottom line.

    Recommends
    Neutral Outlook
  9. 2 people found this helpful

    10 years shop manager/ IT shop support desk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shop Manager/IT InfrastructureSupport in Fort Worth, TX
    Former Employee - Shop Manager/IT InfrastructureSupport in Fort Worth, TX

    I worked at Cash America full-time (more than 10 years)

    Pros

    Field work was exciting and new everyday always offering new challenges. Family oriented environment company wide. Good comparable benefits package. Opportunity to advance and excel in other areas of the company. The IT department has great leadership and is treated more like a support desk to the shops opposed to your typical call center. Employees are always willing to help each other out in all aspects of the company.

    Cons

    Shop managers often work 60 plus hours a week leading to a bad work life balance. Shop employees are underpaid for what is expected of them leading to a high turnover. Bad corporate decisions have recently led to corporate lay-offs in order to appease the shareholders. With new leadership and the announcement of CEO retiring this year the company appears to be getting rid of the old and bringing in the new. Good or bad Cash America is changing leaving some left to wonder and current employees not sure where they stand.

    Advice to ManagementAdvice

    Understand that knowledge is power. Recent lay-offs have cut the very backbone and foundation Cash America was built on. The pawn industry is unique and not a typical retail outlet. Having employees in key positions throughout the company that understand what it takes to successfully run and maintain storefronts is a good thing. Keep your employees happy and don't forget this is a pawnshop. Success is built on people and relationships.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful

    Terrible to employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fort Wayne, IN
    Former Employee - Customer Service Representative in Fort Wayne, IN

    I worked at Cash America full-time (more than 5 years)

    Pros

    Great consumer education, fair paid time off, and different situations daily. You're forced to use your brain.

    Cons

    The pay is a joke, favoritism from management runs rampant, unrealistic expectations, ridiculous policies and procedures forced down your throat, and a complete lack of consistency in business model. Hours are awful as well.

    Advice to ManagementAdvice

    Figure out whether you want to still be a pawn shop or not.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. Good company and great people.. Fun and exciting work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shop Manager
    Former Employee - Shop Manager

    I worked at Cash America full-time (more than 10 years)

    Pros

    Benefits are competitive among private employers in this region. Caring, intelligent people. Diverse types of work. Flexible work schedules. Opportunity to advance. Competitive pay.

    Cons

    Bad work life balance and high work pressure in the last three years. High turnover in all levels make it hard to accomplish expected work. New upper management at executive level came from different industry and turn the work place into test lap.

    Advice to ManagementAdvice

    The consistent change in strategies and increasing micro management style is hurting the company and it was very clear that they are pushing older more experience managers and employees in order to hire younger staff with lower pay.

    Recommends
    Neutral Outlook
    Approves of CEO

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