Cash America

  www.cashamerica.com
  www.cashamerica.com

Cash America Reviews

Updated November 25, 2014
Updated November 25, 2014
97 Reviews
3.1
97 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cash America President, CEO, and Director Dan Feehan
Dan Feehan
65 Ratings

Review Highlights

Pros
  • Flexibility and opportunity to learn something new every day (in 4 reviews)

  • Good benefits, good atmosphere, challenging (in 5 reviews)


Cons
  • Hours in my position had been dictated reciently by upper management to closing every shift (in 8 reviews)

  • No work/ life balance (that stopped with the bonuses) (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I really enjoyed my time there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Houston, TX
    Former Employee - Supervisor in Houston, TX

    I worked at Cash America full-time (more than 8 years)

    Pros

    Good benefits, good atmosphere, challenging

    Cons

    Hours are not good for a work life balance

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Pawnbroker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pawn Broker in Greenville, SC
    Former Employee - Pawn Broker in Greenville, SC

    I worked at Cash America full-time (more than an year)

    Pros

    Co-workers felt like family. Closed on Sundays.

    Cons

    Corporate was always visiting the store and making new rules.

    Advice to ManagementAdvice

    Follow the rules that you set for everyone else.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Atlanta, GA
    Former Employee - Manager in Atlanta, GA

    I worked at Cash America full-time (more than an year)

    Pros

    fast paced, rapid advancement, not micromanaged

    Cons

    secondary leadership abysmal in comparison to top leadership

    Advice to ManagementAdvice

    ensure all leadership functions within the framework of company direction

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    A company with integrity that is going places

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Fort Worth, TX
    Former Employee - Director in Fort Worth, TX

    I worked at Cash America full-time (more than 8 years)

    Pros

    The leadership is trustworthy and fair. You can count on their integrity in all actions. The leadership has vision and even after a stumble they pick themselves up and plan for the next home run. They value their management and non management employees and reward everyone.

    Cons

    Like any company that is growing there are growing pains and the occasional bad egg in the bunch. But these are eventually removed.
    They currently are doing some soul searching after the failed Mexico expansion.

    Advice to ManagementAdvice

    Stay true to your integrity and never compromise. Stay on guard against bad actors that would hijack the core values that the company has stood for. Also foster the truth and open sharing culture that can guard against disasters in the making like the cashlinx system.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fort Worth, TX
    Current Employee - Customer Service Representative in Fort Worth, TX

    I have been working at Cash America full-time (more than 5 years)

    Pros

    Environment is great, the people you work with are really nice. At the store level management is very understanding and helpful when it came to training.

    Cons

    not all the stores have good managers. Sometimes if you are lead you have to do everything yourself.

    Advice to ManagementAdvice

    N/a

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    A company going downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cash America full-time (more than 8 years)

    Pros

    Reasonable hours, decent pay, great customer service culture, good training

    Cons

    They change so much on a daily basis, it is hard for folks in the field to keep up. There is no consistency in anything they do. My first 8 years with the company were great, they lived their core values. The last 2, terrible. They are having high turnover, cutting payroll hours in shops. Has become a culture of every man for himself with back stabbing and no loyalty.

    Advice to ManagementAdvice

    You would do better as a company if you came up with some consistency rather than having knee jerk reactions to every little thing. Get back to your core values, it is what made you great. You are so far from them, it isn't even the same company I started with anymore.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Information Technology Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Intern in Fort Worth, TX
    Current Employee - IT Intern in Fort Worth, TX

    I have been working at Cash America full-time (less than an year)

    Pros

    Was exposed to several sub departments within the IT department. Was able to get insight and professional advice from managers/executives.

    Cons

    Internship was for an eight week period. Which in my opinion it could have been extended to ten weeks.

    Advice to ManagementAdvice

    It was a great overall experience and I am grateful that I was able to have this opportunity.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Overall Just Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cash America full-time (more than 5 years)

    Pros

    Decent pay, every day is different, great customers

    Cons

    Upper management too focused on keeping their jobs instead of doing a good job.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    renewing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Kansas City, MO
    Former Employee - Customer Service Representative in Kansas City, MO

    I worked at Cash America full-time (less than an year)

    Pros

    great customer base . good public utility

    Cons

    too much like a white collar enviornment , when its a pawn shop

    Advice to ManagementAdvice

    become more people friendly , more down to earth especially since you deal with the public

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great people, great atmosphere, and a company that forgot where they came from and who got them where they are today.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cash America full-time (more than 5 years)

    Pros

    You get a good real time education on all aspects of the retail and financial industries. Staff in the stores are usually friendly and willing to help. Fun atmosphere to work in and you build real bonds with your customers. Work is not real hard just kind of stressful during peak hours.

    Cons

    Their boasts that they believe in developing the employees is a joke! Absolutely no room for advancement! Less than a dollar raise (in total) in over 5 years of service. Incentive bonuses have been "restructured" several times always meaning having to work harder for less. Hours are long and not much time for family, usually off about 730 and open 7 days a week. Long days are 11 hour days. Full time staff is kept under 40 hours a week.

    Advice to ManagementAdvice

    Pawn shops are personal not like cookie cutter retail stores, Trust the staff that made you what you are, they are not lazy employees trying to cheat or steal from you. Don't give your employees lip service. If you say that core values and principles, practice them. Monitor your management (above the store level) more closely, the way things are structured now it is a breeding ground for favoritism.

    Doesn't Recommend
    No opinion of CEO

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