Cash America

  www.cashamerica.com
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Cash America Reviews

Updated July 29, 2014
Updated July 29, 2014
81 Reviews

3.3
81 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cash America President, CEO, and Director Dan Feehan
Dan Feehan
55 Ratings

Review Highlights

Pros
  • Flexibility and opportunity to learn something new every day (in 4 reviews)

  • Good benefits, great location, flexible schedule, remote work, and chances to try out new technologies (in 3 reviews)


Cons
  • Hours in my position had been dictated reciently by upper management to closing every shift (in 8 reviews)

  • Constantly increasing benefits and then cutting full time to 35 hours a week has caused strain at every level (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Lead CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Customer Service Representative  in  Tacoma, WA
    Current Employee - Lead Customer Service Representative in Tacoma, WA

    Pros

    I work with some amazing people and I learn something new every day. I had the privilege to train with an amazing manager who respected ambition for those who wanted to move up and trained them properly.

    Cons

    Hours in my position had been dictated reciently by upper management to closing every shift. This has caused havoc in the 'life/work balance' that CA boasts about maintaining. This company will do ANYTHING to see that you don't get a bonus! Pay for a starting position is fair but cost of living raises do not exist and it is very sad when you got the highest merit raise in the store and it was only 23¢. Over 3 years and i am only making $1.07 more that I started with and that is with a lower management position.

    Advice to ManagementAdvice

    Reward those that work hard and make this company what it is. Stop micro managing EVERYTHING. Abide by the law on sexual harrassment and other inappropriate things a fire people instead of just moving them around.

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    Disappointed...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shop Manager  in  Las Vegas, NV
    Former Employee - Shop Manager in Las Vegas, NV

    Pros

    Set days off, life work balance, monthly bonuses and awesome customers.

    Cons

    In the past year and a half I had been working for Super Pawn - Cash America I have seen at least 10 managers get fired or quit. Management turnover is very high. There is no job security whatsoever. They trust no one. No matter how hard you work, how many hours you put in and how you improve the business, make one mistake and you are fired without a final warning. Yet loan and sales associates can get away with murder, walking all over management and the district managers do nothing about it.

    Advice to ManagementAdvice

    District managers need to get off their buts and be more involved in the stores. They need to lead by example and see how their shops are actually running.. District Managers also need to be more available to management and respond to their needs in a timely manner.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative/Pawn Broker  in  Del City, OK
    Former Employee - Customer Service Representative/Pawn Broker in Del City, OK

    Pros

    Cash America really takes the time to teach you everything you need to know when taking in, or loaning on merchandise. The managers in Del City, OK store were FANTASTIC. They prefer to promote within the company. If everyone sells over the store goals at the end of your 90 day starting period, you can participate in the bonus programs, which is great!

    Cons

    Scheduling is not very flexible, and you are REQUIRED to work every Saturday. I was passed up for a promotion that I, without a doubt, was the most eligible for- because of being fairly young.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Company is money hungry joke as an employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shop Manager  in  Las Vegas, NV
    Former Employee - Shop Manager in Las Vegas, NV

    Pros

    Very limited, you get paid every two weeks

    Cons

    Expect you to work 50 to 60 hours a week as salary based. Constantly increasing benefits and then cutting full time to 35 hours a week has caused strain at every level

    Advice to ManagementAdvice

    Practice what you preach, guys say its cool to care but you don't.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Never dreaded going to work for this company in 10 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Market (Area) Manager
    Current Employee - Market (Area) Manager

    Pros

    Diverse, great people development, core values can be seen.

    Cons

    Reactive in market place, always trying to do more with less, losing hedgehog concept

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Very fast paced and demanding on personnel with respect to CORE VALUES mostly allowing personal growth and development.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Oklahoma City, OK
    Former Employee - Customer Service Representative in Oklahoma City, OK

    Pros

    Some extra bonuses, experience with the height of the industry growing fast

    Cons

    Working every Saturday and not being home with family at night, unrealistic lifting and standing conditions without consideration for special needs.

    Advice to ManagementAdvice

    Appreciate the people who generate the revenue to the bottom line. Keep RULES for everyone the same, no special favors and promote the people who do the job all the time.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Hypocritical, poor management, very cultured if you like gossip and rumors, from top to bottom

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Las Vegas, NV
    Current Employee - Store Manager in Las Vegas, NV

    Pros

    Great benefits, paid holidays, simple work schedules, a lot to know following market and trends

    Cons

    disorganized, un structured, a lot of thievery, lying, sneaking behavior, and this is not just from the associates it's from upper management such as district and ops director, rude customers every day, low educational level inside the organization, favoritism is strongly supported, unprofessionalism

    Advice to ManagementAdvice

    Be more firm with disciplining all staff including family members and friends, stop rumors and gossip, better practice at preventing harassment, realistic goals, district managers should be more involved with setting correct expectations, make pay structure not about friends and family, better training programs, the training computer in the back is not being used.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Worked in the Financial Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Cash America is really big on sponsoring charities. They have a great push for JDRF. Many of the departments have team building times.

    Cons

    Their PTO plans are very outdated. They say they are about family life and work life balance but that was not my experience.

    Advice to ManagementAdvice

    Update your PTO plans.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Cash America

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Dallas, TX
    Current Employee - Customer Service Representative in Dallas, TX

    Pros

    Big shop=200-300 dollar bonus
    Big Discounts on cheap prices = 30percent usually

    Cons

    none really any cons just stuff

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Awesome Companies to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Integrity and competency in leadership. Fairness to customers employees and shareholders. A company that knows where it is going is honest about its struggles and strives for compassionate excellence in all its endeavors.
    One of the great places to work

    Cons

    Very few to speak of, not worth mentioning.

    Advice to ManagementAdvice

    Never lose the spark that makes you special and unique. Integrity in Excellence, Compassion for community, employees and customers. Honest trustworthy accountable leadership is the cornerstone of this company that everything is built on, never relinquish that.

    Recommends
    Neutral Outlook
    Approves of CEO

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