Cash America

  www.cashamerica.com
  www.cashamerica.com
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Cash America Reviews

Updated September 12, 2014
Updated September 12, 2014
89 Reviews
3.2
89 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cash America President, CEO, and Director Dan Feehan
Dan Feehan
59 Ratings

Review Highlights

Pros
  • Flexibility and opportunity to learn something new every day (in 4 reviews)

  • Good benefits, great location, flexible schedule, remote work, and chances to try out new technologies (in 3 reviews)


Cons
  • Hours in my position had been dictated reciently by upper management to closing every shift (in 8 reviews)

  • Constantly increasing benefits and then cutting full time to 35 hours a week has caused strain at every level (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    One of the cleaner pawn shops

    Former Employee - Store Manager  in  Muskogee, OK
    Former Employee - Store Manager in Muskogee, OK

    I worked at Cash America full-time for more than 5 years

    Pros

    Fun and fast paced atmosphere.

    Cons

    Roaches coming out of a lot of customers electronics

  2.  

    Excellent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Fort Worth, TX
    Current Employee - Anonymous Employee in Fort Worth, TX

    I have been working at Cash America full-time for more than 10 years

    Pros

    Excellent company culture with a lot of great people

    Cons

    No significant cons to include

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Overall not bad. Pretty fun work enviorment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shop Manager  in  Cincinnati, OH
    Former Employee - Shop Manager in Cincinnati, OH

    I worked at Cash America full-time for more than 3 years

    Pros

    Benefits and pay were good with a pretty good bonus structure.

    Cons

    Upper management with some very difficult expectations at times.

    Advice to ManagementAdvice

    Treat each market individually. What works in one city may not work in another.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Great place and Good for the most part.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical  in  Fort Worth, TX
    Former Employee - Technical in Fort Worth, TX

    I worked at Cash America full-time for more than 3 years

    Pros

    Friendly people who are fun to work with and be around. Always someone to go to who can help you out.

    Cons

    Lack of communication through the levels of management.

    Advice to ManagementAdvice

    If your report - to has an issue dealing with their employees, take the additional steps to find out what the problem truly is!

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    good compensation and PTO days

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate  in  New York, NY
    Former Employee - Associate in New York, NY

    I worked at Cash America full-time for less than a year

    Pros

    good learning opportunity as a beginner in career

    Cons

    not so many opportunities for promotion

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    This company Sucks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative/Pawn Broker  in  Auburn, WA
    Former Employee - Customer Service Representative/Pawn Broker in Auburn, WA

    I worked at Cash America full-time for less than a year

    Pros

    Nothing really unless there is another slave there that happens to be nice that you can be friends with.

    Cons

    Managers on power-trips, over-worked, chronically timed breaks, obsessed employees who want to move up the broken ladder to non-success. Did I say over-worked, slave work...! Stinky, dirty work.

    Advice to ManagementAdvice

    Get over yourselves, you work at a pawn shop.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Turn you back..... Yes it's still there!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Cash America full-time for more than 5 years

    Pros

    The people you work with and help makes the job worth going to every day. I love my job but the pay and management needs to be reevaluated.

    Cons

    This is a billion dollar company and has been since the early 90s. On the contrary, their employees are treated like $π!+. This company continuously buys out other pawn chains and spans the globe in other countries. NO ONE should be making less than $10/hr here, not even entry level employees. Its so hard to get a raise regardless of loyalty, dedication, and hard work. Market Managers always overlook you unless you stroke them enough. Its so disheartening to give this company more of you than you give your family and they still sπ!+ on you.

    Advice to ManagementAdvice

    Instead of overlooking the screw ups from managers, hold them accountable. Upper Mgmt would rather replace the whole store team, than get rid of the real problem- the manager. Makes you wonder who the manager has by the balls. Failing audits, crappy store appearance, and severe disorganization are just a few downfalls to the manager. Why does the Market Mgr continuously cover up his bs? How can a manager bring his store down over and over but get patted on the back? Wreckless, vindictive, and selfish should never be rewarded regardless of how much money that manager generates. Co workers and customers are disrespected and ignored, but apparently that's ok with Cash America.

    Doesn't Recommend
    Positive Outlook
  9.  

    A company with a great culture who treats its employees fairly and gives them opportunities to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Fort Worth, TX
    Former Employee - Anonymous Employee in Fort Worth, TX

    I worked at Cash America full-time for more than 8 years

    Pros

    Corporate office - Ability to advance, teamwork, fair salary, good leadership, employees have a servant's heart toward one another

    Cons

    Lending laws are a constant concern in this sector of business

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Lead CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Customer Service Representative  in  Tacoma, WA
    Current Employee - Lead Customer Service Representative in Tacoma, WA

    I have been working at Cash America full-time for more than 3 years

    Pros

    I work with some amazing people and I learn something new every day. I had the privilege to train with an amazing manager who respected ambition for those who wanted to move up and trained them properly.

    Cons

    Hours in my position had been dictated reciently by upper management to closing every shift. This has caused havoc in the 'life/work balance' that CA boasts about maintaining. This company will do ANYTHING to see that you don't get a bonus! Pay for a starting position is fair but cost of living raises do not exist and it is very sad when you got the highest merit raise in the store and it was only 23¢. Over 3 years and i am only making $1.07 more that I started with and that is with a lower management position.

    Advice to ManagementAdvice

    Reward those that work hard and make this company what it is. Stop micro managing EVERYTHING. Abide by the law on sexual harrassment and other inappropriate things a fire people instead of just moving them around.

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    Disappointed...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shop Manager  in  Las Vegas, NV
    Former Employee - Shop Manager in Las Vegas, NV

    I worked at Cash America full-time for more than a year

    Pros

    Set days off, life work balance, monthly bonuses and awesome customers.

    Cons

    In the past year and a half I had been working for Super Pawn - Cash America I have seen at least 10 managers get fired or quit. Management turnover is very high. There is no job security whatsoever. They trust no one. No matter how hard you work, how many hours you put in and how you improve the business, make one mistake and you are fired without a final warning. Yet loan and sales associates can get away with murder, walking all over management and the district managers do nothing about it.

    Advice to ManagementAdvice

    District managers need to get off their buts and be more involved in the stores. They need to lead by example and see how their shops are actually running.. District Managers also need to be more available to management and respond to their needs in a timely manner.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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