Cash America

  www.cashamerica.com
  www.cashamerica.com

Cash America Reviews

Updated October 17, 2014
Updated October 17, 2014
91 Reviews
3.2
91 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cash America President, CEO, and Director Dan Feehan
Dan Feehan
61 Ratings

Review Highlights

Pros
  • Flexibility and opportunity to learn something new every day (in 4 reviews)

  • Good benefits, good atmosphere, challenging (in 5 reviews)


Cons
  • Hours in my position had been dictated reciently by upper management to closing every shift (in 8 reviews)

  • No work/ life balance (that stopped with the bonuses) (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Customer Support Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cash America part-time (more than 3 years)

    Pros

    Hour lunch
    Work with your schedule for part timers.

    Cons

    Store closes at 7PM but somehow you end up staying till 8:30PM

    Advice to ManagementAdvice

    Not all everyone employed wants to be a pawn broker, understand that and you should be just fine.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Cash America is in their own world of pawn business. But great small business to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Fort Worth, TX
    Former Employee - Assistant Manager in Fort Worth, TX

    I worked at Cash America full-time (less than an year)

    Pros

    Small box retail, great hours, closed on sunday @ certain locations. Very competitive!

    Cons

    In management you will work a lot. As a csr you will expect to sell and meet sell goals to keep your job!

    Advice to ManagementAdvice

    Learn as much as you can while you are in training!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Excellent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Fort Worth, TX
    Current Employee - Anonymous Employee in Fort Worth, TX

    I have been working at Cash America full-time (more than 10 years)

    Pros

    Excellent company culture with a lot of great people

    Cons

    No significant cons to include

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    One of the cleaner pawn shops

    Former Employee - Store Manager in Muskogee, OK
    Former Employee - Store Manager in Muskogee, OK

    I worked at Cash America full-time (more than 5 years)

    Pros

    Fun and fast paced atmosphere.

    Cons

    Roaches coming out of a lot of customers electronics

  6.  

    Overall not bad. Pretty fun work enviorment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shop Manager in Cincinnati, OH
    Former Employee - Shop Manager in Cincinnati, OH

    I worked at Cash America full-time (more than 3 years)

    Pros

    Benefits and pay were good with a pretty good bonus structure.

    Cons

    Upper management with some very difficult expectations at times.

    Advice to ManagementAdvice

    Treat each market individually. What works in one city may not work in another.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great place and Good for the most part.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical in Fort Worth, TX
    Former Employee - Technical in Fort Worth, TX

    I worked at Cash America full-time (more than 3 years)

    Pros

    Friendly people who are fun to work with and be around. Always someone to go to who can help you out.

    Cons

    Lack of communication through the levels of management.

    Advice to ManagementAdvice

    If your report - to has an issue dealing with their employees, take the additional steps to find out what the problem truly is!

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    good compensation and PTO days

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate in New York, NY
    Former Employee - Associate in New York, NY

    I worked at Cash America full-time (less than an year)

    Pros

    good learning opportunity as a beginner in career

    Cons

    not so many opportunities for promotion

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    This company Sucks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative/Pawn Broker in Auburn, WA
    Former Employee - Customer Service Representative/Pawn Broker in Auburn, WA

    I worked at Cash America full-time (less than an year)

    Pros

    Nothing really unless there is another slave there that happens to be nice that you can be friends with.

    Cons

    Managers on power-trips, over-worked, chronically timed breaks, obsessed employees who want to move up the broken ladder to non-success. Did I say over-worked, slave work...! Stinky, dirty work.

    Advice to ManagementAdvice

    Get over yourselves, you work at a pawn shop.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Turn you back..... Yes it's still there!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Cash America full-time (more than 5 years)

    Pros

    The people you work with and help makes the job worth going to every day. I love my job but the pay and management needs to be reevaluated.

    Cons

    This is a billion dollar company and has been since the early 90s. On the contrary, their employees are treated like $π!+. This company continuously buys out other pawn chains and spans the globe in other countries. NO ONE should be making less than $10/hr here, not even entry level employees. Its so hard to get a raise regardless of loyalty, dedication, and hard work. Market Managers always overlook you unless you stroke them enough. Its so disheartening to give this company more of you than you give your family and they still sπ!+ on you.

    Advice to ManagementAdvice

    Instead of overlooking the screw ups from managers, hold them accountable. Upper Mgmt would rather replace the whole store team, than get rid of the real problem- the manager. Makes you wonder who the manager has by the balls. Failing audits, crappy store appearance, and severe disorganization are just a few downfalls to the manager. Why does the Market Mgr continuously cover up his bs? How can a manager bring his store down over and over but get patted on the back? Wreckless, vindictive, and selfish should never be rewarded regardless of how much money that manager generates. Co workers and customers are disrespected and ignored, but apparently that's ok with Cash America.

    Doesn't Recommend
    Positive Outlook
  11.  

    A company with a great culture who treats its employees fairly and gives them opportunities to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Fort Worth, TX
    Former Employee - Anonymous Employee in Fort Worth, TX

    I worked at Cash America full-time (more than 8 years)

    Pros

    Corporate office - Ability to advance, teamwork, fair salary, good leadership, employees have a servant's heart toward one another

    Cons

    Lending laws are a constant concern in this sector of business

    Recommends
    Neutral Outlook
    Approves of CEO

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