CastleBranch
2.4 of 5 22 reviews
www.castlebranch.com Wilmington, NC 150 to 499 Employees

CastleBranch Reviews

Updated Jul 7, 2014

Be The First To
Add Photos

All Employees Current Employees Only

2.4 22 reviews

                             

88% Approve of the CEO

(no image)

Brett Martin

(8 ratings)

29% of employees recommend this company to a friend
22 Employee Reviews
in
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    A great place to grow

    Anonymous Employee (Current Employee)

    ProsVery casual dress code, free fruit provided daily, along with weekly bagels and muffins. There is also a gym with free classes for employees. A mentoring program was also started recently, which provides for help with career planning and development. Volunteering has also become a greater focus lately, allowing employees some paid time off to volunteer.

    ConsStarting salaries can tend to be a little lower, but that seems to be a reflection of the area the company is located. On the positive side, there does seem to be opportunities for continued growth.

    Advice to Senior ManagementKeep working towards the path of providing opportunties for employees to develop their careers. There seems to be some good examples of that within the company, and it would be great to see more of that.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Castle Branch is a great place to start a career

    Anonymous Employee (Current Employee)
    Wilmington, NC

    ProsCastle Branch is a growing company with many career and growth opportunities. They train employees for their specific job and provide various coaching and mentoring opportunities for employees. The campus is really great (gym, free food, other good stuff) and the managers seem to care about their teams.

    ConsWhile I have heard some of my co-workers talk about pay not being great, my research of the Wilmington, NC market shows that Castle Branch provides average starting salaries. This combined with a growing company means opportunities for career growth. The company benefits are really good, too.

    Advice to Senior ManagementI like what you are doing and how you are doing it. I have seen Castle Branch grow from a small background screening company to a very successful and large company. You respect your employees and take good care of them. You are involved in the Wilmington community and you give your employees a chance to be involved, too. I appreciate that, a lot.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review

     

    Disappointing and misleading.

    Anonymous Employee (Former Employee)

    ProsThe trainers were very patient, no dress code and free fresh fruit every day.

    ConsI was trained for a week in a very cramped room, didn't have my own computer and it was hot. It was extremely hard to learn in those conditions. The last couple days of training were complete chaos, we were moved to different floors of the building and had to remove our notes from our computer and wasted time we could have been spending on learning and training on moving around.

    Advice to Senior ManagementSpend more one on one time training with your employees. I quit a good paying job to join Castle Branch, was given my own desk and name tag Friday morning and fired when I got back from lunch. Let people know they aren't doing orders fast enough so it's less of a shock.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Laid back, good people, great facility, buts its background screening(how fun can it be?)

    Anonymous Employee (Current Employee)
    Wilmington, NC

    ProsGreat benefits for the young professional, free fruit every morning, fruit plus bagels on Friday mornings, casual dress code, company gardens with fresh veggies for all employees, two company break rooms, ping pong tables, marketplace for purchase of food, gym/training facility with free personal trainers, 5 minutes from the beach, right across from the Mayfaire shopping center, discounts all around town for CastleBranch employees, Volunteer Hours, flexible schedules, etc. GET THE WORK DONE AND BE REWARDED! Try your best to take advantage of all the amentities. Overall great place to work if you don't mind talking about our system and background checks all day.

    ConsI think most people are bitter about CastleBranch because of the pay. I will not disagree that they pay is low for most starting employees. It is typically because CastleBranch gives the opportunity for people with no professional experience to come and work in a professional environment. Outside of sales, it is tough to increase your pay in a quick time frame unless given the opportunity to work overtime. Unattainable goals are often set for the worker bees while management sits in meetings and talks about God knows whats.

    Advice to Senior ManagementSeriously, do you have to have 5-10, thirty minute long meetings per day? This leaves no time to deal with the individuals who actually need your help; the workers. I think the department heads and managers need to work together better. It takes days to get answers and by that time clients are very frustrated. Your job is important and your employees look to you for guidance! Do not be unapproachable. This is a terrible tactic to managing employees who already are stressed to meet these virtually unattainable goals!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review

    1 person found this helpful  

    Don't waste your time or effort

    Anonymous (Former Employee)

    ProsLax dress code- too laxed really. People dress like they live in a gutter.

    ConsTraining is inadequate. Trainers snap at you if you adk a question. You only have 2 weeks to prove yourself. Production work and quotas. Very few make it out of training. Thecjobs are bait and switch. Not real data entry. They dont want you to think...only to be robotic. Lie to your face. Job kills your self esteem.

    Advice to Senior ManagementYou suck.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    1 person found this helpful  

    Unethical Zoo

    Sales (Former Employee)
    Wilmington, NC

    ProsCasual dress code, a few (very few) honest co-workers who actually have morals and integrity

    ConsWhat starts out a s a seemingly wonderful job will quickly sucks the life out of you. The departments are like as one reviewer put, going back to high school. Actually it's more like junior high, the maturity level is below even high school. The majority of upper management is in place due to friendships with the owners. Some middle management is in place for this same reason, some because they need a few people who will actually work and do the jobs upper management does not want to. Most management is text book, old school style of dictating to underlings and then sitting back and "overseeing". Backstabbing and contention make the working environment extremely stressful. Unattainable goals are set and manipulated so there is always an excuse or way to fire someone. In most departments a small handful of employees carry the weight for the majority of the others. There are loyal employees but there is NO loyalty to employees. Everyone there except those in their first week or two is on edge and watching their back. On top of this the company has special chrities and functions that employees are "advises" they should participate in and attend. Those that don't tend to be ostracized. Dress code is casual but if one doesn't dress to a level of "affordability" then they will be ostracized. They say they like to hire new college graduates to help them start their careers. Actually they hire those because they like to keep the majority of the staff young. They prefer those under a certain weight or size as well, in fact in one department if you weigh too much they will find a way to fire you. The Friday morning breakfast other reviewers post about is several dozen bagels. Employees can be reprimanded for things that they did not do, things that it can be proven either they did not do or another employee did. These reprimands are used to get rid of employees management does not feel is part of their "in-crowd". As for attendance, they have strict guidelines, also so they can have an excuse to fire if they want. For example if you have a child and that child gets sick so you have to take off work, even if your manager gives you permission, it is considered an unexcused absense because you did not give two weeks notice. You can only have so many a year or a prorated amount per year or they fire you.

    Advice to Senior ManagementStop thinking only of yourselves. Being a supervixor or a manager comes with a moral responsibility. Care about productivity but care about people and integrity more. Stand by your word and your actions and make sure they are honest and honorable. Don't promote people just because they kiss up to you or agree to "extracirricular activities" with you. If you are bi-polar or just feel that it's okay to be two-faced and erradict, there is medication for that. Do not subject the loyal hard working employees barely able to keep a roof over their head on the poverty wages you pay, to your whims. This is a business not your own personal playground. To one owner stop spending all the companies earnings on your toys. Follow the president's example and actually care about the people who work for you. Middle Management, I know most of you are terrified you will also be backstabbed as karma for the backstabbing you do, but that is no reason to treat the entry level employees the way you do.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    1 person found this helpful  

    Too new to form in-depth opinion

    Order Fulfillment (Current Employee)
    Wilmington, NC

    ProsFlexible Hours, Liberal Dress Code, amazing building, great break room and FRUIT!!

    ConsWhat I was told about the job from co workers and trainers after I got hired was not anything like I was told in 2 interviews. I applied for one job and all of a sudden I was hired into something else with out being asked. I was told the job was temp for 9 months and could be permanent at any time. Truth was they will let us go in 4 months.....after peak season.Was told it was full time (40 hrs). Trainers changed our hours to 6 hours a day and said if they get too busy they will give us a day off. (I gave up a SURE 9 month full time+ job for this iffy one.) Was NEVER told the job depended on how accurate I was or how fast I input data. I am great at administrative duties but not at stressful production/timed work!! (I was never told I would be timed or rated on accuracy). Never told if I didn't make the minimums I was out on my ear. Was told in training that less than half of training class makes it. Trainers not detailed enough. Taunt you with getting up to par or you will be out. Embarrass you by comparing your training speed and accuracy to your co-trainees. You use many different programs that all require different log ins and passwords...hard to keep them all straight. And the pay...it really is low...but I need a job and if the job promises that were made in pre-employment were to come true, this would be a good start. I will check back and let you know how things go and IF I make the cut or not.

    Advice to Senior ManagementBe more honest at interview with what the job is about, length of job and the requirements. Revamp the training program. It is not as precise or concise that it could be.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review

    1 person found this helpful  

    Don't do it

    Anonymous Employee (Current Employee)

    ProsI'll have to get back to you on that.

    ConsPay not good, mindless work.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

    1 person found this helpful  

    Misleading

    Anonymous Employee (Former Employee)
    Wilmington, NC

    ProsFree food on Friday, can be exciting at times.

    ConsHigh turnover, low pay, pay raises are a joke, no clear idea of job, not sure where they find their managers...

    Advice to Senior ManagementPay more and empower current employees and you may be able to keep them.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

    2 people found this helpful  

    Low pay and micromanagement

    Customer Service Specialist (Current Employee)
    Wilmington, NC

    ProsAmazing people and it is a good place to gain experience if you haven't had job before.Fun work atmosphere.

    ConsEverything else!! They do not pay enough for work provided. There is no upward movement in company and promote based on favoritism.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for CastleBranch? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at CastleBranch reviews and ratings — including employee satisfaction and approval rating for CastleBranch CEO Brett Martin. All 22 reviews posted anonymously by CastleBranch employees.