Cavalry Portfolio Services

  www.cavps.com
  www.cavps.com
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Cavalry Portfolio Services Reviews

Updated August 26, 2014
Updated August 26, 2014
13 Reviews
3.0
13 Reviews
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Employee Reviews

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  1.  

    Call center for third party collections.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Resolutions  in  East Tulsa, OK
    Former Employee - Resolutions in East Tulsa, OK

    I worked at Cavalry Portfolio Services full-time for more than 3 years

    Pros

    Employee insurance program and worker friendly atmosphere

    Cons

    I don not believe I can add to or criticize either the upper managers or team managers

    Advice to ManagementAdvice

    more transparency would be a good thing

    Neutral Outlook
    No opinion of CEO
  2.  

    Disorganized and Unnecessarily Stressful on Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Legal Coordinator  in  Valhalla, NY
    Former Employee - Legal Coordinator in Valhalla, NY

    I worked at Cavalry Portfolio Services full-time for more than a year

    Pros

    Bonuses can be good but largely based on luck. Decent benefits.

    Cons

    Not sure what essential job functions were as they were constantly changing. Layoffs and disconnect with upper management was stressful to deal with always wondering if the next meeting would be your last.

    Advice to ManagementAdvice

    Be more transparent, make sure supervisors know what employees need to do. Keep employees filled in on big picture.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Incredible company doing incredible things

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Saint Paul, MN
    Current Employee - Anonymous Employee in Saint Paul, MN

    I have been working at Cavalry Portfolio Services full-time for more than 5 years

    Pros

    They live and breathe their CORE VALUES in every aspect of the company. No matter what department you work in, or your position, there is a sense that they care.

    Cons

    Sometimes the support staff runs thin because they have full plates.

    Advice to ManagementAdvice

    Continue to look for people who can buy into the core values

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Loved it until they sold the company and employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collector  in  Williamsville, NY
    Former Employee - Collector in Williamsville, NY

    I worked at Cavalry Portfolio Services part-time for less than a year

    Pros

    Great place to work, friendly, lots of training and easy money

    Cons

    They sold the company one day and told us we had to show up at out new company the next day.

    Advice to ManagementAdvice

    More communications during changes.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Neutral Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cavalry Portfolio Services as an intern for less than a year

    Pros

    Good Job working Environment and work-life balance

    Cons

    needs structure to their task allotting process

  7.  

    good company for starting a career

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cavalry Portfolio Services

    Pros

    friendly staff and solid management

    Cons

    not much for career advancement

  8.  

    Humble paycheck it's just a job not a career here this place will stunt your professional growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collector  in  Phoenix, AZ
    Current Employee - Collector in Phoenix, AZ

    I have been working at Cavalry Portfolio Services full-time for more than a year

    Pros

    For the most part the co-workers are friendly but like I said there is a hierarchy of favorites shown in who works what file. SSU-Pre Litigation, Special Projects, Second Effort, Front End Co-workers are fun and easy going and easy to work with.
    The most enjoyable part of the job was making the customers feel good about setting up arrangements and closing calls in a way that doesn't stress out the consumer.

    Cons

    I learned that company rules can differ from the regulations that can leave collectors open to liability i.e. foreshadowing etc. There is a high level of Bureaucratic co-dependence that makes it easy to play favorites that shows in file assignments. SSU, Special Projects, Second Effort, Front End account scores.Some of the managers do and say unprofessional things ,harass employees through coercive reverse psychology and slander. Some of the managers prey on sheepish subordinates. The ones I describe as bad apples make the core values appear to be a front and make the environment uncomfortable.

    Advice to ManagementAdvice

    Come up with a better way of training your managers and look for people with emotional intelligence. New management is needed switch the managers and teams around.

    Doesn't Recommend
    Negative Outlook
  9.  

    Good place to start career but move on to grow professionaly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Cavalry Portfolio Services full-time for more than a year

    Pros

    Company gives Good compensation and bonuses to employees.
    It offers relaxed environment with flexibility for work timings and leaves.
    It's easy to approach executives to share ideas that you have.

    Cons

    Company lacks professionalism and lot of things are caught up due to intra departmental problems.
    There is less scope of growth.
    People you work under lacks exposure to corporate culture due to which there is no mentorship and no learning experience.
    Due to limited use of technologies and new methods there is no o scope of enhancing your skills.

    Advice to ManagementAdvice

    recognize the work done by support team
    needs to implement professional work culture

    Doesn't Recommend
    Positive Outlook
  10.  

    Enjoyable company with a future of opportunities for expansion.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Cavalry Portfolio Services full-time for more than a year

    Pros

    I enjoy working here very much. It helps that I am in a support position and not on the front end collections. They are working towards creating a favorable corporate culture despite the social stereotypes of a collection company. There is a lot of diversity in the staffing of the support positions in the Phoenix office. The Phoenix office is finally getting a remodel to make the facility looking new, crisp and clean.

    Cons

    It is a collection call center and I do not like the industry in general. The front end has quite a high turnover rate as opposed to the support staff that have been there since the beginning of the company. There is a large rumor/gossip mill that has not been addressed by supervisors or management which adds fuel to the fire.

    Advice to ManagementAdvice

    Keep going in the direction you are headed by not allowing Cavalry to fall in the to stereotypical demeaning collection company. Focus on keeping good employees and creating a corporate culture that encourages ethical and pleasant collection experiences.

    Recommends
    Positive Outlook
  11.  

    Glad to have moved on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Legal  in  Valhalla, NY
    Former Employee - Legal in Valhalla, NY

    I worked at Cavalry Portfolio Services full-time for more than a year

    Pros

    Lax dress code. It's a paycheck.

    Cons

    The most disorganized work environment I have ever been a part of, from top to bottom. The company's philosophy is to do the bare minimum, including pay and benefits. Employees are given little guidance to do a job well done but are quick to be reprimanded. Poor employee morale leads to continuously high staff turnover.

    Advice to ManagementAdvice

    Scapegoating is not managing.

    Doesn't Recommend
    Neutral Outlook

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