Cbeyond Reviews

Updated March 26, 2015
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3.1
337 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Cbeyond Chairman, President, and CEO Jim Geiger
Jim Geiger
230 Ratings

Pros
  • Company has strong sales training program and will prepare you for the "real world (in 24 reviews)

  • It has been a great opportunity for entry level experience into Cisco and telecom technologies (in 21 reviews)

Cons
  • Anyone who says long hours has a different point of view than I do (in 28 reviews)

  • Every day you are out there beating the bushes knocking on door to door of local businesses (in 11 reviews)

More Pros and Cons

Employee Reviews

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  1. Great Company

    Former Employee - Help Desk Analyst in Atlanta, GA
    Former Employee - Help Desk Analyst in Atlanta, GA

    I worked at Cbeyond

    Pros

    Great incentives, bonuses, advancement, great people

    Cons

    Need to be more competitive with non- management positions

  2. Great family environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Management in Atlanta, GA
    Former Employee - Customer Care Management in Atlanta, GA

    I worked at Cbeyond full-time (more than 10 years)

    Pros

    Great internal promotion opportunity
    Family environment

    Cons

    Acquired by another Telecom company
    Many layoffs, many restrictions

    Recommends
    Negative Outlook
    Approves of CEO
  3. The gauntlet to sales success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant
    Former Employee - Sales Consultant

    I worked at Cbeyond full-time (more than a year)

    Pros

    I started at Cbeyond (now Birch Communications) with no sales experience, and left two years later with prospecting, presenting, and closing skills, an extra layer of skin, and the confidence that I had become a strong salesperson. The experience of walking in to 50 businesses per day every day (70 during training) with the intention of closing a deal at every location is one that sends the majority of employees packing within 3 months, but it is an experience that is a sort of badge of honor for anyone who can make it at least one year. Basically, you will toughen up or you will quit, and I can honestly say that this job toughened me up and made me a better salesperson. There is also good training on giving an effective sales presentation that I have carried with me to this day.

    Cons

    One of the worst aspects of selling that I encountered during my time was poor reputation and online reviews, based on the aggressive sales approaches of some managers and salespeople. More importantly, the push for sales sometimes led to poor recommendations that left very unhappy customers, who had to fight to get out of contracts they no longer wanted to uphold.
    Now that Cbeyond has been bought by Birch communications, perhaps these issues have been addressed, but I would look into it.

    Advice to ManagementAdvice

    Focus on good service and client happiness over all else.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. Cut throat fast paced with little reward and little pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AREA SALES MANAGER
    Former Employee - AREA SALES MANAGER

    I worked at Cbeyond

    Pros

    You learn alot and meet alot of people.

    Cons

    They do not care about their employees and you are just another number on a conveyer belt.

    Advice to ManagementAdvice

    Pay better and keep people longer to reap the benefits of the experienced employee, don't lay off people so easily, its not about the numbers, bean counters will never comprehend how sales cycles work in different metroplexes or from one type of sales model to the next. A vastly growing number of businesses have felt the brazen burn from a weak inexperienced fly by wannabe sales person from cbeyond creating skid marks across their front lawn and will always have a negative memory attached to the company name. The sales cycle is longer than you think it is or should be. Allow your teams more time to develop a pipeline and drive business 6-12 months out will yield much more quality results and smarter employees.

    Doesn't Recommend
    Negative Outlook
  6. Great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Atlanta, GA
    Former Employee - Senior Manager in Atlanta, GA

    I worked at Cbeyond full-time (more than a year)

    Pros

    Great people, good leadership, great values

    Cons

    Finances were tough because the technology was outdated

    Advice to ManagementAdvice

    Focus on new solutions and continue with the great values

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. Decent place, better than normal culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior PM in Atlanta, GA
    Former Employee - Senior PM in Atlanta, GA

    I worked at Cbeyond

    Pros

    Great place to advance to a different level of career. Many opportunities to transition to a new career.

    Cons

    "Culture" was sometimes overdone, but they meant well. They were behind the times when it came to telecommuting.

    Advice to ManagementAdvice

    Try to maintain the attitude of taking care of your employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. Don't believe the hype.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cbeyond

    Pros

    Can be a good springboard to more lucrative sales jobs.

    Cons

    Terrible company culture. Cesspool-ish and frat-like. So many sports movie clips.

    Advice to ManagementAdvice

    Hire more people like Aaron Plotkin.

    Doesn't Recommend
    Neutral Outlook
  9. Customer Care

    Former Employee - Customer Care in Atlanta, GA
    Former Employee - Customer Care in Atlanta, GA

    I worked at Cbeyond

    Pros

    I loved the benefits and facilities

    Cons

    it's was easy work for good pay

    Advice to ManagementAdvice

    n/a

  10. 1 person found this helpful

    Bad then worse now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Engineer in Atlanta, GA
    Former Employee - Technical Support Engineer in Atlanta, GA

    I worked at Cbeyond

    Pros

    Use to be a good environment for your resume, no longer.

    Cons

    .Worked at Cbeyond over 6 years. Sketchy then and 10 times worse now that Birch has bought them out. Birch has no focus they are willing to share with the employees. Shady work ethics and dishonesty with 75% of Management with many of them who have a Little Napoléon attitude. Skip Birch altogether. College grads..look elsewhere.

    Advice to ManagementAdvice

    Try being a human with at least minimal emotions

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. Would give 0 stars if possible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Edina, MN
    Former Employee - Sales Representative in Edina, MN

    I worked at Cbeyond

    Pros

    Free red bull amd alcohol.

    Cons

    Everything. This is your sleaziest of sleazy sales positions. Their model is to hire kids right out of college that don't know any better, and then run them into the ground. They don't care abp7t turnover

    Advice to ManagementAdvice

    Not worth it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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