Cbeyond Reviews

Updated October 10, 2014
Updated October 10, 2014
319 Reviews
3.2
319 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cbeyond Chairman, President, and CEO Jim Geiger
Jim Geiger
220 Ratings

Review Highlights

Pros
  • Company has strong sales training program and will prepare you for the "real world (in 24 reviews)

  • It has been a great opportunity for entry level experience into Cisco and telecom technologies (in 21 reviews)


Cons
  • Anyone who says long hours has a different point of view than I do (in 28 reviews)

  • Every day you are out there beating the bushes knocking on door to door of local businesses (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A great learning experience and training into selling technology solutions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive in Seattle, WA
    Current Employee - Senior Account Executive in Seattle, WA

    I have been working at Cbeyond full-time (more than 5 years)

    Pros

    It started off as a fantastic work environment, fast paced but very team oriented. The learning was non-stop, there are courses that you can take online provided by the company through what was called Cbeyond University. Also, there were many advancement opportunities, and the commissions were uncapped.

    Cons

    The products don't work that well. Some of the very basic services worked ok, but any of the technologically advanced services were poorly supported. In the Spring of 2014, Cbeyond was acquired by a company called Birch Communications and backwoods rinky-dink outfit hell bent on destroying everything good that Cbeyond founder Jim Geiger created. Birch's primary means of sales are from POTs lines, the most basic of basic phone lines (POTs stands for Plain Old Telephone, like pay phones and elevator alarms) and have no interest in "Solutions" for customers. They also are very cheap, "nickel and diming" customers with things like overages on long distance, and having too many emails in your inbox They are slowly but surely driving out all the employees that have high salaries, even going so far as to refer to employees as "Cost Centers".

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    HIGH TURNOVER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Sales Representative in Santa Clara, CA
    Current Employee - Outside Sales Representative in Santa Clara, CA

    I have been working at Cbeyond full-time (less than an year)

    Pros

    High Commissions and sold training for entry level outside sales

    Cons

    Unhappy Customers
    Low base salary
    Unprofessional Management

    Advice to ManagementAdvice

    Company should focus on new marketing techniques and prospecting strategies to supplement "cold calling"

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    People are nice!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cbeyond

    Pros

    People working there are nice and the environment is quite flexible

    Cons

    work efficiency is low sometimes and there is some discommunication

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Hard work can be rewarded.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant/Senior Acct Executive
    Former Employee - Sales Consultant/Senior Acct Executive

    I worked at Cbeyond full-time (more than 3 years)

    Pros

    Good training. Great company if you are looking for an entry level telecom position. Product set is diverse. Good open- door management style.

    Cons

    Reliability of installations and service. Too many AM meetings that take too long. Micromanagement can happen when you do not perform.

    Advice to ManagementAdvice

    Lighten up during meetings. We are all in the same boat...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    My experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cbeyond full-time (more than 5 years)

    Pros

    Good place to get some experience.
    Vending machines used to be only 25 cents for any items along with sodas.

    Cons

    Senior leadership seemed to think they were better than everyone else. Talked a good game in front of a crowd, but if you passed them in the hallways they would put their head down and act as if they didn't see you.
    In order to cut money, they decided to up the cost of snacks and sodas in the vending machines to 45 cent. Might not seem like much, but it was a real shot to the moral.

    Advice to ManagementAdvice

    Loosen up and show the true entrepreneur spirit by living by it.
    Because someone is a good worker, that does not make them a good manager.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Very frustrating experience in communication sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cbeyond full-time (less than an year)

    Pros

    Potential to make a fair amount of money if you can deal with selling things to people that they do not need. Sales rally atmosphere.

    Cons

    You have to be able to incessantly sell products that you may ormaynot believe in. Coldcalling. Walking your territory all day unsupported until you can trick someone into agreeing to see you then buy something.

  8.  

    Had great ideas but couldn't execute. Now Birch bought them.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Engineer
    Former Employee - Sales Engineer

    I worked at Cbeyond full-time (more than an year)

    Pros

    Products like hosted VoIP, cloud services, MPLS, managed and professional services all sound good to the SMB customer. Most SMB's aren't used to getting all the options Cbeyond offered.

    Cons

    Horrible execution. Installs would take months. "Install" didn't mean it worked either. Operations team was brutal.

    Advice to ManagementAdvice

    They sold to Birch who is doing what most acquisitions do....layoff good engineers and employees. The only good thing I can see is that the Cbeyond name is gone.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Stop the bleeding

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cbeyond full-time

    Pros

    Competitive pay and benefits. Relaxed dress code.

    Cons

    Cbeyond was recently bought out by a company that's driven by sales and cutting costs alone without repercussions in mind at a fast pace. This has jeopardized operational functionality and morale.

    Advice to ManagementAdvice

    Take serious steps to identify the current demand for talent in order to keep key position holders from leaving the company.

  10.  

    Solution Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solution Advisor in Atlanta, GA
    Current Employee - Solution Advisor in Atlanta, GA

    I have been working at Cbeyond full-time (more than an year)

    Pros

    Great Management, Birch Merger could shake up some items
    Great Culture in the Sales Department
    I have and I had a lot of FUN here
    Great place to learn the ropes

    Cons

    Marketing Vision, Quota Target, and Sales Model need alignment
    Things are very uncertain at the moment with the Merger

    Advice to ManagementAdvice

    Create a clear direction and make the goal attainable

    Recommends
    Approves of CEO
  11.  

    I learned a lot, but it is a lot of busy work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Process Excellence Co-op in Atlanta, GA
    Former Employee - Process Excellence Co-op in Atlanta, GA

    I worked at Cbeyond as an intern (more than an year)

    Pros

    Flexible hours and days off, salary, company culture, you get to work a lot with other interns so it's a fun environment, my bosses wrote my recommendation letters when i left

    Cons

    Sometimes boring, very repetitive work, not a place you would work when you graduate

    Recommends
    Neutral Outlook
    Approves of CEO

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