Cbeyond Reviews

Updated July 13, 2015
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349 Employee Reviews

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  1. expectations not met

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cbeyond

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    best in class sales training for inexperienced people wanting to learn aggressive sales with very good earning potential and good benefits. Other companies seeking experienced sales people seek out candidates from this company.

    Cons

    very high stress during training which continues after probation with aggressive daily, weekly and monthly performance goals resulting in high turnover

    Advice to Management

    opportunity loss: overly aggressive sales tactics burns potential customers, reducing the opportunity pool for the future sales persons assigned to the territory, with a downward arithmetic progression.


  2. Call Center Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cbeyond full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Customer focused company with passionate employees. Salary is pretty good and above industry averages. Company is very committed to volunteering and makes it easy for employees to do so.

    Cons

    More focused on sales than ensuring client needs are met. Clients sometimes don't get what they were expecting due to poor expectations set at the point of sale. Customer service has to clean up a lot of problems that could be avoided.

    Advice to Management

    Find a way to make sure clients understand how their services will work from the beginning. The service and value are great, but just need to make sure people understand it.


  3. Server Support Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cloud Server Support in Louisville, KY
    Former Employee - Cloud Server Support in Louisville, KY

    I worked at Cbeyond full-time (More than 3 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great co-workers and leading edge technology

    Cons

    Great distance between offices and corporate, thus lack of communications

    Advice to Management

    Retain hard working employees


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  5. Business Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telecommunications Analyst in Atlanta, GA
    Former Employee - Telecommunications Analyst in Atlanta, GA

    I worked at Cbeyond full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Excellent list of core values in the early years. Management used a Character based value scale rather than one based on Personality. (Heart and Hands vs. Mouth and claws)

    Cons

    Management was not able to get outsourced company to carry and deliver on our core values. Indecisive executive management teams were slow to heed advice from SME's. This resulted in failure to meet key revenue goals and the subsequent sale of Cbeyond to Birch Communications in 2014.

    Advice to Management

    Take care of your workers; they will take care of the customers; and the business will take care of itself. - J.W. Marriott


  6. Great place to learn sales!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cbeyond

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Full 2 week training course Team Setting Motivational employers Great people Pays well

    Cons

    Must be at the office by 7:30; early wake up call Pounding pavement b2b sales can be rough Patrons can be mean in the field No leads from mgt, lots of cold calling

    Advice to Management

    Give more leads


  7. Great place with lots of upward mobility.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Cbeyond (More than a year)

    Pros

    Great people and working envionment

    Cons

    Poor upper management and mid-level leadership.


  8. Helpful (1)

    Was great at one time...

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cbeyond

    Pros

    None at this point. Especially since acquisition...

    Cons

    Where do I start? Too many to name.

    Advice to Management

    Value employees


  9. Great Company

    Former Employee - Help Desk Analyst in Atlanta, GA
    Former Employee - Help Desk Analyst in Atlanta, GA

    I worked at Cbeyond

    Pros

    Great incentives, bonuses, advancement, great people

    Cons

    Need to be more competitive with non- management positions


  10. Great family environment!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Management in Atlanta, GA
    Former Employee - Customer Care Management in Atlanta, GA

    I worked at Cbeyond full-time (More than 10 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great internal promotion opportunity Family environment

    Cons

    Acquired by another Telecom company Many layoffs, many restrictions


  11. The gauntlet to sales success

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant
    Former Employee - Sales Consultant

    I worked at Cbeyond full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    I started at Cbeyond (now Birch Communications) with no sales experience, and left two years later with prospecting, presenting, and closing skills, an extra layer of skin, and the confidence that I had become a strong salesperson. The experience of walking in to 50 businesses per day every day (70 during training) with the intention of closing a deal at every location is one that sends the majority of employees packing within 3 months, but it is an experience that is a sort of badge of honor for anyone who can make it at least one year. Basically, you will toughen up or you will quit, and I can honestly say that this job toughened me up and made me a better salesperson. There is also good training on giving an effective sales presentation that I have carried with me to this day.

    Cons

    One of the worst aspects of selling that I encountered during my time was poor reputation and online reviews, based on the aggressive sales approaches of some managers and salespeople. More importantly, the push for sales sometimes led to poor recommendations that left very unhappy customers, who had to fight to get out of contracts they no longer wanted to uphold. Now that Cbeyond has been bought by Birch communications, perhaps these issues have been addressed, but I would look into it.

    Advice to Management

    Focus on good service and client happiness over all else.



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